Comments regarding Chamblee's Rose Nursery

Do NOT under any circumstances order from this nursery. This is the THIRD ownership of the Chamblee nursery, and these folks are nothing short of criminals. I was defrauded of $168 for an order of five roses this past June 2023 that were never sent, and it took me two months to get my charges reinstated with the help of my bank, but only after an exhaustive initiative. I filed a claim with the BBB (to which the company did not respond). I left a negative review on the BBB. I filed a report with the Texas Attorney General's Office. I filed a report on the US Federal Trade Commission 'Report Fraud' page. I left a negative review on the consumer site Yelp. Yelp currently has a dozen reviews (all from 2023) that report being defrauded by Chamblee's. Basically, if you order from them, you will THINK you will get roses, but you will not. The website looks legit. The order process seems legit. But it is NOT, your money will disappear into thin air, and then you will have endless hours of strife and stress trying to get it back. In addition, this Chamblee's ownership also owns an operation called One Love Farms. I'm pretty confident this is ALSO a fraudulent company, why would one be criminal, and the other honest and trustworthy? This whole thing is a darned shame, because the founding Chamblee's was a wonderful nursery that set the standard for rose mail ordering. The second ownership was quite good, although more expensive than the original. It is this third ownership that has sullied and disgraced the name of a formerly honorable nursery, and ran it into the ground. Once they are shut down for good (and they WILL be shut down, this current state of affairs cannot endure indefinitely), it will close the door on the Chamblee's saga in a most unfortunate way. In the meantime, I repeat: DO NOT UNDER ANY CIRCUMSTANCES ORDER FROM THIS NURSERY. (and do not do business with One Love Farms, either!)

This used to be one of my favorite places to order roses. This year all of that has changed. I was charged twice for my roses that were to ship in May. Attempts to call get a recording that says messages are full so that you can't leave a message. Multiple emails are ignored. They charged my Discover card for the roses even though they claim not to take Discover. The one time they did answer the phone (back in May, after repeated calls) they said they would send an invoice which I paid the same day by PayPal. Since paying the second time I have been unable to reach them despite multiple attempts. I have ordered roses and plants online for almost 20 years and I have never had such terrible service and I am out over 100 dollars with no roses. Luckily Discover refunded my money, but they still have the PayPal cash. Yelp has multiple complaints from people that have had the same problem so it's not just me. I feel that it is misleading to keep them on the top 20 as the business is not what it used to be.

I had loved, and purchased from , this company for years. However, since it changed hands, the selection has diminished enormously, and the prices have tripled. The new prices are competitive with other online companies, but the bargains are gone. Worse, IMO, the selection is now too limited for me.

Ordered 4 roses from them - read the instructions and noted that they said "some of your leaves will be yellow this is normal because the plants get stressed when shipped," so I didn't think much of it.

Then was reading a thread about roses on a different message board where the user there was asking about bugs in her soil. THAT poster was assured the bugs she was talking about were harmless, but that she had an active spider mite infestation!

A second user chimed in that they had also ordered from Chamblee's and that they too had a spider mite infestation, so I went out and checked my roses - yep, spider mites.

I'm so angry I could spit. Spider mites are difficult to get rid of. There is ZERO excuse for shipping plants with spider mites. I'm sure the company will chime in and say "nope, no problems here, probably this user has them on her plants and is blaming innocent us."

Do not order from them, they will infect your garden and deny responsibility. There are hundreds of better rose nurseries to order from. I only ordered from them because they were cheap and I wanted to try them out. Lesson learned, stick to the guys who don't ship you diseased plants.

"On Apr 26, 2017 7:35 AM, Chamblee's Rose Nursery responded with:

We apologize for the mite problems you are having with your roses. Due to a very mild winter in the south, insects of all kinds are more active due to the lack of winter kill. We thought we had the mite outburst controlled, but have since discovered some areas in our greenhouses where there was not adequate control. We strive to manage pest issues in the most environmentally responsible way possible, by not using harsh pesticides that potentially can harm beneficial organisms. Sometimes the use of these eco-friendly products does not give us immediate results to control the problem. We appreciate your concerns and will continue to address our pest issues in the most environmentally responsible way possible."

Ordered 6 roses, 2 came heavily infested with aphids which then killed a 3rd rose. Company agreed to replace one dead rose and that one was shipped so infested with aphids that there were actual webs clumping the leaves together. I will never order from Chamblee's again.

"On Apr 15, 2013 9:37 AM, Chamblee's Rose Nursery responded with:

We have had no complaints of apids on any of the roses we have shipped out. Our roses are routinely inspected by the Texas Department of Agriculture and our staff. We maintain an integrated pest management plan to keep our roses free of diseases and pests.
Aphids do not kill roses and are easily removed from plants by high pressure water sprayed on the foilage. Aphids do not form webs on plants. We are sorry this customer is unhappy with our plants and service and apologize for any inconvenience."

Posted on May 21, 2012, updated May 21, 2012
I ordered three roses in February (Abraham Darby, Glamis Castle, and Scepter'd Isle). The email confirmation said that my ship date was 5/7/12 and that I would receive no further notices, just the roses, which is fine.

I dug my holes and prepped my garden, but by mid-May was I was starting to worry. We are having quite an early spring and it's already warm.

I sent an email on May 16, received a short 'we'll look into it', and then nothing. I replied on the 18th, asking for an update, but still nothing. When I'd checked their website it had said that their last shipping date was the 21st, which is today (it doesn't say that now, so I don't know what that means....)

I'm not sure what to think. I ordered very early, and it should have been plenty of time to let me know if there was trouble with the varieties I'd chosen or other similar issues. Growing plants is tricky, and I know things sometimes happen. But I don't understand why I can't get an explanation, an email, something. Very disappointing.

Posted on April 6, 2012, updated April 12, 2012
Posted on March 26, 2012, updated April 6, 2012
I am waiting for a response from Chamblee's Nursery. I received a shipment from them, and one of the plants had quite a few white worms in the soil. I was concerned about this, and removed just the outer ones from the plant. I didn't notice any on the other plant, but there could have been some in the soil. I placed another order for two more, just in case something happened to the wormy one. Hope I'll hear from them soon. Willoxt

I was so very excited to be ordering from this company for the first time since I had heard such great reviews! I am sad to say that the rose shipped did not meet my expectations (it was a sunny knockout rose)! Firstly their packing job was less than desirable (the rose was placed into the bottom of the box and the remaining space was packed with newspaper breaking many of the branches on the rose). As for the plant, it was obviously just transferred into a gallon sized pot when it clearly should have been kept in the pot it was already in.
SO, the plant was already small, and many of the branches were broken off so I decided to email them and tell them of my experience. Luckily they responded promptly and I am pleased to say they sent me a new plant that was better than the first, but still packed in a less than desirable way!
All in all I am not too happy with the company, I think that they really need to try and do a better job of shipping their plants, which seem to be very good quality I might add! The two roses that I received from there, the one I ordered and the replacement, are both doing well now despite the harsh treatment they received initially.

"On Jun 15, 2009 9:14 AM, Chamblee's Rose Nursery responded with:

As mentioned in the negative review, we did respond promptly to your concerns. Customer satisfaction is very important to us. We are glad that both of your roses are doing well for you. We apologize for any damage you received to your plants during shipping."

I have having a really hard time deciding whether or not to post a negative rating. I’ve decided to go with neutral now and provide an update depending upon the outcome. I purchased 2 roses from Chamblee’s and was very excited for their arrival. I had requested a May 9th arrival date and I called on that date just to check on my shipping status. As I was in the process of moving, I supplied a separate billing address and shipping address – which I indicated on my order. The roses ended up at my old address in another state.

My issue is not the fact that my roses went to the old address, I understand completely that mistakes happen. My issue is that I called and spoke with the folks from Chamblee's 3 TIMES! checking on my arrival date – and not until my last call did they pull my file to see that they were shipped to the wrong place. On my previous calls, I simply got the “they are on their way” or “they are probably being held up by the ag inspector” response. If on the first call, they had pulled my file, the roses could have been re-sent and received within the 8 day window that I waited before making my next phone call.

After this last phone call, I just asked for a refund. The man on the phone said that he would refund my money right away and send a confirmation email. That was May 17. I haven’t heard anything yet – but I’ll update when/if I do.

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Chamblee's does apologize for the inconvenience with your order. After the package got shipped to the wrong address by mistake, the company asked the customer how they could best remedy the situation. Chamblee's asked if they would like the order sent to the correct address, a refund on their credit card, or a refund check. The customer first stated that they wanted the roses sent to the correct address. The order was ready to be shipped when the customer contacted Chamblee's and said they would rather have a refund instead of the roses.

The letter sent to the customer last week stated:
"In reguards to the errors concerning order # 4446, we offer our sincere apologies. The president of the company will send you a refund check in the amount of $32.90 this week.
Thank you for your patience in this matter,
Chamblee's Rose Nursery"

Due to the size and structure of the company, checks are only cut on Fridays. A check was issued last week on Friday, June 3, 2005 in the amount of $32.90.

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