Comments regarding Indiana Berry & Plant Co.

Placed a $470 order +$60 shipping with Indiana Berry Co about a month ago.

Right from the start it was frustrating.
Indiana Berry Co insisted that the billing address I provided was incorrect for the credit card when in fact it was not!
When I consulted with my bank I was told that their system was not receiving a zipcode form the merchant.

& Now I Realize They Shipped An Incorrect Item!

Most of the berry plants received had good healthy root systems & were impressive.
I was impressed enough that I kind of forgot about the whole credit card processing frustration & the fact that Indiana Berry Co was insistent that it was my error.

Today I was stapling the Plant ID Tags to the invoice for the income tax file. The berries have been in the ground for a couple weeks now.

While stapling the tags to the invoice I found the error!

They shipped me TRIPLE CROWN BLACKBERRY INSTEAD OF PRIME-ARK TRAVELER that I had ordered!

May not seem like a big deal but there is a BIG difference that extends beyond the berries shipped being cheaper than those ordered & ;paid for.

Floricane berries in my area tend to not produce very well as the April-May hailstorms tend to leave year-old cane tatered & torn.
On the other hand, Primocane Berries tend to produce quite well as they recover from the spring hail damage, grown good canes that produce in the fall.

As An Agri-Business Such An Error On The Part Of Indiana Berry Co Is Not Only Unacceptable But Also Costly That Goes Well Beyond The Cost Of The Brambles Themselves!!

Very dissapointed with Indiana Berry and Plant Co. I had placed an order for 100 Jersey supreme asparagus crowns. Having waited patiently for two years after planting, with only one more year to wait to harvest, i have just learned that the variety that i recieved was not a Jersey variety at all. I was unaware that the pretty red berries in my asparagus bed indicate female plants. Jersey Supreme are all male. I now know that they sent me the Mary Washington variety. They are not as good, more succeptable to disease and the females have shorter life span. Half of my bed is female and i am heartbroken to read suggestions to pull out the females and replace with male varieties is commonly done. In addition to having to wait years only to find out my waiting is somewhat in vain, the cultivar is also less expensive than what i had paid for. Asparagus crowns are relatively inexpensive, its the years of waiting that is so costly. I will not recommend Indian Berry. Additionally, this year i had ordered strawberry plants from them and one variety was short ten plants. They apoligized and sent the missing plants at their expense. Now, i wonder what strawberry cultivars they had sent as well. After some research, i see that they are owned by Nourse Farms. Ill pass on them as well.

I certainly got a negative response when I called them today for assistance and they certainly did not fix my problem immediately. I ordered 350 strawberry plants that should have already been here. Maybe they only cater to customers that buy in bulk and not the average backyard gardener. I called them today and they said that UPS delivered them at 8:29 PM a week ago. My driveway is about a mile off the gravel county road and we have been home every night for the past 3 months. I had spinal surgery and we have not gone hardly any where and certainly not after dark. If someone drove all the way down our mile long driveway, we would have known it before they got out to "leave" them on the porch in the pitch dark of the night. My other deliveries from Gurney's and Territorial Seed Co. were delivered in the early afternoon and not in the pitch dark night. I called the company and the young clerk said she would get back with me. Then UPS called and said that their trucks have cameras and such and would get back with me in a week or so after they had completed all their investigations. I know a UPS manager in the next county and called him to verify the BS that the UPS rep had given me. No they don't have cameras in their vehicles like the rep said, the cameras they have are backup cameras like the cars have to assist in backing. What a joke. FOLKS this is strawberries, they don't last that long enclosed in a plastic bag thrown God only knows where. We drove up to the neighbors houses off the county road and checked with them but no such luck. So I called back and asked to talk to the supervisor or manager at Indiana Plant Co. She was as useless as UPS. I explained that it was necessary to get them into the ground ASAP as the heat in Texas would not be kind to them if we did not. I asked if they did not make it when they finally sent me more to plant later, were they going to reimburse me for dead plants and she said that we will cross that bridge when we get to it. So here I sit on my thumbs with the new raised beds we have built and the 5 yards of compost we paid to have delivered in; waiting on the strawberry plants that Indiana Plant Co. is stalling us on. I did not invest this much time and trouble into a berry patch to have this company screw up my hard work. I got out there and busted my butt even with the spinal surgery I had a few months ago. We wanted our strawberries going this year. Not next year; because if they keep screwing around, that is what it is going to wind up being, next year. Beware before you buy from them. Their customer service for the smaller customer like me stinks!

"On Mar 28, 2014 7:29 AM, Indiana Berry & Plant Co. responded with:

I was so disappointed to read this review. I don't feel like this customer has given us or UPS a chance to resolve this issue. The customer notified us that they had not received their plants. We checked our records which indicated the plants were shipped on time and, according to UPS, delivered. I understand that the customer disputes the fact that they were delivered. We immediately called UPS and started the process of trying to determine what had happened. I do not understand how that makes us a bad company with poor customer service. I asked the customer to give us a day or two to look into this and I would expedite a new order the following week. I don't know what else we could have done. "

I ORDERED 10 BLACKBERRY PLANTS-6 WERE DOA- I ORDERED 10 MORE WITH THE SIX THEY REPLACED FROM THE ORIGINAL ORDER AND ALL 16 WERE DOA
NEVER AGAIN I JUST LOST MY MONEY