Comments regarding The Palm Shop

The palm shoppe ships bare root. Bare root plants will almost certainly die. I ordered a needle palm and a silver saw palmetto. Both went into decline quickly and died. I have been emailing the Palm Shoppe asking if I can have replacements that are NOT bare root but they are ignoring me. NEVER order plants that will be shipped bare root.

I ordered a specimen of Bismarckia nobilis. It arrived bare root and was potted immediately. The plant immediately declined, and I contacted the company.

They sent a replacement, which did exactly the same thing, even faster.

Thinking the error might be mine, I investigated. I am familiar with many palms, researching cold tolerant species.

I learned from a number of palm authorities with specific experience with Bismarckia, that Bismarckia is difficult to transplant, and bare root shipment almost guarantees killing it, as it belongs to a family of palms that greatly dislike having their roots disturbed.

I contacted the company manager, and sent photos. He said to wait, the palm might come out of it. Other authorities looked at the photo and said the palm was dead without hope for recovery.

The latter proved true.

I take responsibility for plant failures that are my cause. These plants were dead within a day or two of their arrival. Further contact with the nursery was unanswered.