Comments regarding Aquatic-Store.com
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Comments:
| Rating | Author | Content |
| Negative | Oirish1953 (1 review) | On Dec 27, 2013, Oirish1953 Columbus, OH wrote: I purchased a Nano Cube 24 gallon aquarium from the Aquatic-Store.com website with free shipping . I paid for the purchase via Pay-Pal ($262). When the aquarium arrived and I unboxed it I found that it was cracked in two locations. I contacted both Pay-Pal and Aquatic Store and emailed photos of the damaged aquarium. I was required to pay for return shipping ($42) of the damaged aquarium and I did not receive a full refund on the damaged item. My credit card was only credited back $139.00. I lost $165 on this transaction. I think this company is unethical and would never purchase anything from them again and certainly do not recommend purchasing anything from them. |
| Negative | mentoby (1 review) | On Jul 20, 2008, mentoby West Hollywood, CA wrote: After ordering a 1/10 HP chiller online, I was contacted by email to indicate that the 1/10 HP was not available but a smaller "mini" device (i.e., less powerful) was. After doing some research online, I determined that the "mini" would be sufficient for my needs and so indicated while also asking about a reduced price since the mini was not as powerful a device. I never received a response before I received the mini for which I was charged the price of the 1/10 HP, including S/H. After several emails asking about the cost of the item and not getting a response, I sent another email asking for a response and if none were forthcoming, I would be contacting my credit card company. I did finally receive an adjustment but have yet to receive a response as to a similar reduction in the shipping and handling charges for the mini. I have sent a 3rd email asking about this and am waiting for a response. Should I have to ask for these adjustments repeatedly?? |
| Negative | jsurette (2 reviews) | On Sep 27, 2007, jsurette Exeter, NH wrote: 5 days delayed shipping On Sep 27, 2007, Aquatic-Store.com responded with: " On Sep 27, 2007 4:57 PM, Aquatic-Store.com added: Usps does not scan the item upon pickup unlike DHL fed ex etc who do, Your order was placed @ almost 5pm on Thursday. We were closed for moving Friday and your order shipped Tuesday so technically 2 business days had passed you will see this does happen below |