Comments regarding Roguelands Heirloom Vegetable Seeds Company (seedfest.co.uk)

I placed a small order for some seeds, got a message to say it had been shipped. When the seeds didn't arrive about a month later I contacted them and got a very quick and friendly reply saying they had been having trouble with Royal Mail and would send the order again. A couple of weeks later there was still no sign of the seeds so I wrote to them again and got another quick reply thanking me for reminding them. After another couple of weeks without delivery I asked whether they would prefer to refund me and this time got no reply. Having seen the rest of the feedback here, I would steer clear of this company.

Ordered Seeds on 26th Jan 2005. Seeds did not arrive, so I emailed to explain the problem (1st Feb 2005).

Seedfest replied to my email on same day and told me they were having a lot of items lost in the post and would sent out a replacement ASAP. But no Seeds arrived.

On the 8th Feb 2005 I emailed Seedfest again and received what looked like an "automated reply" telling me that Seedfest were very busy and unable to deal with emails until the rush subsided.

Well 16 days later and still no seeds in the post. I have emailed 2 more times but have not received any reply.

Maybe Seedfest are one of those companies unable to deal with problems and I was just unlucky to have a problem. But whatever the reason I am very unhappy with this company - I`ve been buying things online for 7 years or so and this is the first time I`ve been let down - and to think it was a Gardening Company who have done so - I`M NOT IMPRESSED (and they do not publish a phone, number so I can`t even ring them up).

But if they ever sent my Seeds (or even refunded my money) I would happily reappraise my opinion of them.

BEWARE!!!!!!!!!!!!!!!!!!!!!!

It seems that seeds that are "lost in the post" seem to be an often occurence with this company...

I ordered some seeds last year - they never arrived. I sent an email and was assured that another package would be sent. Weeks later - and still no seeds!!!!

While one package can easily be lost in the post - I refused to believe that 2 packages can be loss - and after reading other user's comments on this board - I absolutely refused to believe it!!!

You might also note that this company's Ebay user id - no longer registered.

Personally, I am calling Trading Standards and taking my case to the small claims court...

BEWARE!!!!!!!!!!!!!!!!!!!!!!

BTW - if you want a very quick and great service - use Nicky's Seeds. I am not connected with this company - and only used Seedfest as Nicky's Seeds did not have asparagus seeds......

"

Sadly, this is an extremely problematic customer who has seen fit to abuse us, sending over 130 blank e-mails one after the other.

We have bent over backwards to accommodate this customer. Her order was sent 3 times and her payment refunded in full.

It has been widely reported in the media that the UK post office is at crisis point with over 500,000 pieces of mail being lost in the few weeks leading up to Christmas.

We are having problems at present, problems which are beyond our control. Each time an order goes missing in the post and a customer queries a non-delivery, we respond to that person very quickly and send out a duplicate order to the, of course, free of charge. We also send orders, however small, by registered post, at our own expense, if requested by a customer who has not received their order.

The reason we are no longer registered with eBay is that the volume of our sales is great enough that we do not need to sell on eBay.

It is true also that leading up to Christmas and into the beginning of this year, we were experiencing some e-mail delivery problems. This is the internet - it happens. Technology is fallable. Just because somebody sends an e-mail, it does not mean that the intended recipient has received it.

As always, we endeavour to provide a first-class service for all our customers, regardless of order value. Our customers ARE our business.

If any customer has had a problem contacting us or has not received an order, PLEASE contact us! We are always here to help.

You can contact us via our website at http://www.seedfest.co.uk or via our us office at http://www.aniolekaseeds.com

We aim to please, truly we do, but you just can't please some people at all, no matter how hard you try.

Sincerest regards...
Andrea Spurling (nee Johnstone.)"

I ordered seeds from these people which never reached me. We think that they were lost in the post, and they did their best to help. This company immediately refunded me the full amount without question when I asked. Many thanks!

I have placed several orders with Anioleka. This is the best online company for hertiage and quality seeds!!! Great instructions are sent along with the seeds and you even get a free seeds to try out. With the postal service in Britian on strike at any given moment, I did experience one order not showing up. I wrote to Anioleka and they took care of the problem right away. I do not give praise to any company, in particular an on line company, lightly.

I can really reccommend Anioleka. Give them a try you wont be dissapointed

Unfortunatelly I had exactly the same unpleasant experience with this company as the last customer that posted his/her comment here.
According to the great customer feedback on their page I thought I could trust them completely, but obviously I was wrong.

I ordered 28 US$ worth of seeds from them on March 27th.
My credit card was charged through CCNOW and the seeds supposedly shipped on March 31st.
So far, so good.
But it's been more than a month now and I still haven't received anything from them.
After more than three weeks of waiting, I e-mailed them on April 23rd, inquiring about my order.
I still haven't got any kind of reply from them at all.

I must say that I am very disappointed. I expected much more from this company.
I don't know why I'm being ignored by them, but it seems I'm not the only one.

I don't know why some customers are very satisfied and others just rudely ignored.

I lost time and money here and now I have to find my seeds elsewhere very fast, otherwise I'll be late with the seeding.

Truly dreadful experience so far. Ordered seeds over a fortnight ago and received a pleasant e-mail saying they'd be in the post the following day. Now, 10 days later, I have received no seeds and, despite e-mailing the company every day for the past 5, they have not even had the good grace to respond to them. So at the moment I have no seeds, no contact with the company and a very bad taste in my mouth.

Weird seeds and wonderful service what more could you ask for!

I am very pleased and satisfied with this company's quality of doing business. I ordered some Giant Belgium tomato seeds and they treated me with the utmost best in customer assistance, response with my e-mails, and quick delivery of my seeds. I wish all companies were this easy and pleasant to deal with. I will most certainly be ordering again from this company. Thank you for all of your help and I wish you much success!!

I bought £15 worth of seeds from them last year and received good service. However, in early Feb I ordered £13 worth of seeds and have not received them yet. I know they received my order because the cheque was cashed on the 19 February. Additionally I sent an email on 27 Feb asking for an update and I have not received a reply.
I am sure there must be a valid reason for this but the fact is on this occasion I have not received a good service.

Steve Megyery

SIMPLY THE BEST VERY GOOD AND HELPFUL
QUICK AND EASY TO DEAL WITH TOP QUALITY SEEDS
I HAVE BEEN THE ENVY OF MY ALLOTMENT WITH THE UNSUAL VEGETABLES I HAVE GROWN
MY SEED MERCHANT FOR THE FUTURE
71 ALAN

I had a question about an heirloom tomato species I was having trouble locating. I received a prompt courteous answer with information on locating my tomato. Thanks so much for your efforts. Ramod

By far the most customer friendly seed company I have ever tried - if you have a question or a request the staff will get back to you within a day or two. The shipping is fast, the three times I ordered I received the seeds in 7-8 days and I live in Denmark... And you even receive free seeds with every order and also if you send photos of your crops grown from their seeds! A three times positive experience!

Have ordered several things from the company received quickly can't wait for spring to get going Thanks a lot.

You can`t do any better when it comes to unusual seeds, quick response, friendly service, and decent prices. Am very happy (and surprised) to have found Anioleka Seedfest.

i found this website by accident, and, what a great "accident" it was! i am searching for a good, thick-walled bell pepper that my husband and i could grow in our garden; i sent an email asking this company's opinion, and, what a fantastic reply we received! so informative!
we can't wait to get their catalog, and purchase our seeds. we are confident the results will be great!
thank you again!

I have been look for what I was told by a an old man who has now passed away is (Kentucky Red Tomatoe Plants or Seeds). I bought plants from him for several years and got tomato plants that he called Kentucky Reds. A large tomato with the outside skin a dull pink and the flesh was blood red. I contacted this company and even though they were not aware of the plant I was talking about they tried to located it for me. After a few week they advised me they could not be located. I really want to thank them for thier efforts as you don't get that kind of service very often anymore. Hope they comtinue the very good relationship with there coustomers.
Thank again !

Fast, reliable, personal, old-fashioned service. Hard to find this level of service for an $8.00 or $800.00 order. I had a very positive experience with them.

Used my credit card through ccnow to order some seeds for my mom. This was right before Christmas. When the order had not been delivered by early Janurary, I emailed Seedfest about the order. They answered very quickly and were extremely concerned my mom had not received her $16.00 order of seeds. Said they would resend the order if she had not received them by the weekend. The seeds were delivered a few days later, deliveries where slower than normal due to the Christmas season. The order itself was shipped very quickly.

If you had fears about conducting transactions across the web, Seedfest is a very trustworthy company. The folks they partner with to accept credit card orders (CCnow) were very efficient and secure so no worries there.

Very positive experience

Always very quick helpfull and friendly, all seeds have been very good

FANTASTIC all the help you need by email questions and answers given in quick time will recomend to all my gardening friend

Well, I sent a mail to Anioleka and they answered promptly.
Till now I think they are ok.

The entire experience of making my first purchase was incredible. The selection was endless. The web site is very easy to use, even for the beginner. The delivery time was in my opinion extremely fast to say the least. Will be making further purchases in the very near future.

Have purchased from this company for over a year and have recieved service way and above what would be normal and their seeds have been terrific. Not a bad one in the many I have purchased. Great people to deal with.

We found the website easy to navigate and our order came through very quickly.Plenty of detail on the site with promise of more to come.

i had a question about tomato plants and they wrote back so fast with such helpful information! many thanks!

I had a problem with my pumpkins & they wrote back very promptly & were very helpful. They also suggested a site to visit that might be even more helpful & it was.
Very impressed! :)