Comments regarding Fieldstone Gardens

Fieldstone Gardens was contracted April 29,2014 to fill areas on my property with soil and seed and to create a brick walkway to the front door. June 7th 2014 they were paid the balance owed and removed from the job. The Job was realistically a five day job that dragged into weeks.

The contractor threatened to break the contract by returning my check before the job even started leaving me high and dry.

I was very specific that I wanted the job supervised by the owner and that all hands would be on deck to complete the job timely.

The job was unsupervised when it came to the specialized work of laying the brick path that went on for two weeks with one person working on the path.
The assistant came out to educate the new hire on how to lay a path. This was not the specialized skilled labor that I paid for. I was told by the assistant when discussing the path lay out that I was hindering him and that I had 40 minutes of his time and if I wanted to talk to him that would cut into the training time.

They misjudged the amount of soil needed by approximately 30 square yards, two additional dump trucks were required to deliver the soil. My front door frame suffered property damage when installing the step that I am left to repaint. I am not sure if it was damaged when putting in the first step that had to be removed due to it being the wrong order or the second step.

They quoted the job minus essential parts that are code to complete a path , then tried to bill me for the parts. The brick company said the black plastic outer retaining barrier on the brick edges was essential.

Then bricks that were returned for credit with a promise of a check are now being held by the contractor until he gets a copy of my paper work.

Both my wife and I were insulted and we were told that we were his worst clients. I was criticized for supervising the work or being in my own back yard while the work was under way. I was called an idiot by the contractor for my suggestions.

The grass seed that the contractor planted only took in 50 % of the earth and the earth need an additional 3 Sq yards brought in. With the seed and extra earth I was out an additional $180.00 and a days labor.

This is my worst construction experience in all my 15 years of home ownership.

I ordered from this company for several years running, with no problems, however, my most recent order resulted in them sending a mislabeled plant (which I didn't realize until the following year, and too late for a refund at that point). It's not only that I was out the $, but the time and garden space that was wasted, too!

A couple of years ago I ordered from Fieldstone. I won't comment on my order because I don't remember it well. However, this spring I looked at one of my epimediums that had unattractive small unspurred dirty white flowers and wondered how I had ordered it. I looked at the tag and it said it was "Fire Dragon" from Fieldstone Gardens. It obviously wasn't Fire Dragon, so I sent them an email, and this was at least a month ago, that they had sent me the wrong epimedium, and I still haven't heard back from them - not even an apology. I will certainly not order from them again.

They take your credit card number, but they don't actually use it to reserve the plants. After waiting 6 months for them to ship my order I was told they were all "sold out". I'm very upset. If I had known that they weren't really holding these plants for me I would have bought from someone else. Now it's too late for the season.

Customer service is terrible too. It took 4 emails and over 4 telephone calls (all un-returned) until I finally managed to get a live person to tell me why I never received my order. They just don't seem to care.

I ordered from Fieldstone in 2/08. My order was over a month late being shipped, two of the six plants were only 2-3 stems and about 2" tall (for Monarda?). They both died. Another plant was unavailable. There was no communication as to the lateness of my order. -I had to call them and then received my plants in about 10 days. -They did replace the two that died with much nicer plant that are doing fine. -Not the Fieldstone plants/service that I had the three previous years. -I can get better service/plants elswhere.

I ordered 5 plants from this company, and it took 5 days to receive them. When they finally arrived they were D.O.A. This company's customer service is very bad. They take forever to answer E-mails. Am still waiting to hear back from them reguarding the dead plants I finally received!! Will not order from them in the future. David Tucker Louisville, Kentucky.