Comments regarding Digging Dog Nursery
Click here to return to Digging Dog Nursery's listing.
|
Comments:
« Previous Page 1 | 2 | 3 | 4 | 5 Next »
Rating | Author | Content |
Positive | katanknits (4 reviews) | On Jan 16, 2018, katanknits Santa Monica, CA wrote: Thus far, extremely pleased with the plants ordered from Digging Dog. All arrived extremely healthy, with perfect root balls (I winter order, so not everything has top growth). Root systems are beautifully developed, filling out the pot but not pot bound. Already, the epimediums are going gangbusters in the garden--yes, it is January but one is already blooming! Everything else is either growing or starting to bud. Everything was perfectly and expertly packed, so fingers crossed for a glorious spring (although I will have to see whether I put everything in the right place for my climate! |
Positive | CherylinOregon (1 review) | On Oct 8, 2017, CherylinOregon Hillsboro, OR wrote: I changed my mind numerous times and Marie and Deborah were very patient, even suggesting other blue geraniums that I might want. The shipping date was Tuesday and I received four geraniums on Thursday. Two days! They were very well packaged, with instructions (3 options as to how to care for the plants immediately and how to hold them temporarily, if necessary). They have all of their leaves and! they look great! |
Positive | Sheila2 (1 review) | On Sep 20, 2017, Sheila2 Central Point, OR wrote: I have ordered from Digging Dog over the last 3 years. They have such interesting plants. I love their discriminating efforts sorting through the plant kingdom that result in such gems that they offer. Their plants arrive well packed and ready to go. They make an effort to work around bad weather to ship in safe conditions for their baby plants to arrive safely. I love this company. |
Positive | Conagher (1 review) | On Sep 18, 2017, Conagher Mount Airy, NC wrote: I have placed two orders with this company this year and have been extremely satisfied with the plants, the shipping, and the customer care they exhibited through the ordering process. The prices on their plants are very reasonable, but some may think that the shipping is a bit on the high side. I was a little hesitant at first because of the high shipping cost; but because they had a plant that I could not find anywhere else, I went ahead and took the plunge - getting as many plants as I could for the minimum flat shipping cost. The packaging is absolutely top notch! Very carefully packaged and when the weather looked to be too hot to ensure safe arrival of the plants, they contacted me with their concern and we worked out a plan to get the plants shipped safely. |
Positive | kcleslieb (1 review) | On Sep 5, 2017, kcleslieb Kansas City, KS wrote: I was. completely satisfied with the quality of the plants I received from Digging Dog, as well as the packaging which was protective but not overpackaging. I love their selection and was very appreciative of their help with a backordered item. I look forward to ordering from them again! |
Positive | bonscotty (1 review) | On Jun 21, 2017, bonscotty Estell Manor, NJ wrote: An excellent service from an excellent family owned company. The plants were shipped quickly in secure packaging and were just as advertised (all those who complained about the size of the plants should take the time to read the description - it's very clear). All the plants are doing great. Digging Dog is such a good service that they contacted me personally to inform that some of my order are not hardy for my area (I'm greedy & went ahead with them anyway - I'll take my chances). I would recommend Digging Dog to anyone & will be ordering again from them. Cannot thank Digging Dog enough. |
Positive | swansdown (1 review) | On Jun 10, 2017, swansdown Portland, OR wrote: I've ordered perennials & shrubs from Digging Dog Nursery. Have been well satisfied with their offerings. I order by phone and the process is always a delight, with either Debbie Kruse, horticulturist and nursery co-owner, or Marie Keller, social media person,ready to answer my questions or make suggestions regarding their plant stock. The plants arrive on time and in excellent condition in their efficiently-sized pots. The little guys happily thrive in their confinement until I, the sometimes faithless gardener, finally plant them in the ground where they continue to grow and prosper. |
Positive | Sarahh12345 (1 review) | On Jun 4, 2017, Sarahh12345 Lea Hill, WA wrote: I ordered a large number of perennials from Digging Dog Nursery this spring, and I am very pleased with the experience. I chose Digging Dog because (1) they had cultivars I couldn't find anywhere else, and (2) they could verify that the plants I ordered were grown neonic-free. They called me before they sent out the order and informed me that a couple of the perennials I had ordered, weren't well rooted yet so rather than send any poorly rooted plants, they worked with me to find substitutes (I could have waited for those ones to grow on also). The plants I received were all strong, well-rooted little plants, and I am very satisfied. I will happily order from Digging Dog again. |
Positive | dfchud (1 review) | On Jun 3, 2017, dfchud Chestnut Hill, MA wrote: I'm happy to report that the 16 plants I ordered from you this spring are all thriving and I'm thrilled with my purchases. The plants were packed with great thought and care, and they arrived in excellent condition. I turned to you because I was unable to find a number of plants at my local nurseries in MA. Thanks to your exceptional selection and conscientious attention, my garden will be even more special this year! |
Positive | Paverpicker (1 review) | On May 31, 2017, Paverpicker Hamilton, OH wrote: After over 40 years of catalog and online plant ordering, I can easily say that Digging Dog ranks near the top in my experience. I have ordered difficult-to-find plants from them twice. I knew up front that I would be receiving newer starts/rooted cuttings, and was quite surprised at the instant growth I noticed shortly after repotting the plants from them into my larger containers. After one month in my own containers, Additional root growth was so rapid that I was able to replant them in the ground. I like to repot and babysit plants for a short time to insure success, but also have no doubt that the plants I received from DD could have been directly planted into the ground with good results. THANK YOU DD for the insanely cool plants you sold to me! |
Positive | cdbotts (1 review) | On May 30, 2017, cdbotts Sacramento, CA wrote: I visited this nursery in person for the first time this year when I was in Mendocino. They had a great selection of plants and a few that were unusual. I had the chance to speak with the owners and they were very informative even about the rare plants. They have beautiful gardens as well. I was thoroughly impressed and would recommend this nursery to anyone whether you can visit the nursery itself or order through mail order! |
Positive | knoxgal (5 reviews) | On May 21, 2017, knoxgal Knoxville, TN wrote: I really like the selection of plants they have and was pleased with the quality of plants I received. |
Negative | Suzkling (7 reviews) | On May 17, 2017, Suzkling Bandon, OR wrote: last year I ordered several plants and they arrived poorly packaged and tiny.......I wrote to them re my dismay as they were to be gifts and I was disappointed; their response was defensive.....as in others love us why don't you...whatever...I let it go....I order a great deal from online nurseries as I live uber rural where there are few resources......I am very happy with my favorites: Annie's Annuals/Perennials and Far Reaches Farm are the best online .....they are top of the line A+........ this year I couldn't find the hardy geraniums I wanted anywhere else and thought the small sizes from Digging Dog would do fine for sturdy plants such as these.....imagine my surprise when they cancelled my order after several weeks.... telling me they had done so because I complained a year ago.........wow.........what a business model.....alienate/blame the customer and make no efforts at genuine communication..............odd and annoying.........I cannot imagine how they keep a business going with such an attitude................. |
Positive | Ves (13 reviews) | On Apr 21, 2017, Ves Buffalo, NY (Zone 5b) wrote: A great source of heirloom perennials that are difficult to find elsewhere. The plants are meticulously packaged and all arrived healthy. Some are smaller than others but that's OK because they are late-season bloomers and it's their normal growth at this time of the year. Others like primulas, two of which are hard-to-find heirlooms, are in full growth, healthy, and I expect their bloom soon. All in all, a wonderful nursery to which I will be returning with more orders in the future. |
Positive | fraleyk (1 review) | On Jul 20, 2016, fraleyk Willoughby, OH wrote: Digging Dog had a vine I was unable to find elsewhere (Vitis cognitae), so I decided to pay the high shipping cost and order two. When they arrived, one looked healthy (but small) and the other was broken and I was not sure it would live. I followed instructions by taking a picture of the plant, sending it to Digging Dog, and waiting the 2 week period they suggested. When it did not thrive, I requested a replacement. It arrive 2 weeks later (with apologies), much larger than my original plant and is thriving still. I applaud the customer service on this one. |
Positive | LarryTaylor (1 review) | On Jul 19, 2016, LarryTaylor Prospect, KY wrote: On several occasions I have ordered relatively uncommon or hard to find plants from Digging Dog. In every instance I was satisfied with the plants. On at least two items (Kirengeshoma Palmata and Impatiens Omeiana), I was excited and surprised by the large size of the plants that I received. Among my various orders, only one plant ever arrived smaller than I expected. |
Positive | davidrt28 (10 reviews) | On Jun 29, 2016, davidrt28 Columbia, MD (Zone 7a) wrote: Ok, I'm posting a positive review but I'm also going to address the concerns people raised in their recent negative reviews. |
Negative | sweetstripes (3 reviews) | On May 17, 2016, sweetstripes Portland, OR wrote: I live in a mild climate (Willamette Valley) and in the fall of 2015 I ordered some ornamental grass plants from this company. I have planted ornamental grasses in the fall with previous success so I figured this would be a chance to get some interesting kinds instead of the usual fare. I checked to make sure that these plants were suited to my area and they were. I planted them carefully and come spring nothing happened. My other ornamental grasses were just beginning to grow. It became clear that the plants from Digging Dog were dead and I really do believe they were pretty much dead when I got them. The upshot is that I contacted the company and got an email saying that "there are so many environmental factors coming into play when a plant is planted in the fall." Really, why did you sell them? Many things are planted in the fall in my area with great success. |
Positive | brianaucuba (22 reviews) | On Jul 9, 2015, brianaucuba PEQUEA, PA (Zone 6b) wrote: It has been a while since I ordered from Digging Dog due to my personal budget. My experience was very positive. They had some hard-to-find plants that I really wanted. Their shipping and handling pricing is in line with everyone else, especially since I am on the opposite side of the country. My plants arrived promptly, were packaged well, and were in great shape. I consider Digging Dog a good source for unusual plants. My order was relatively small but I was treated very professionally. |
Negative | randibear (3 reviews) | On Jul 8, 2015, randibear Deerfield, MA wrote: I ordered 18 perennial geraniums including 8 Rozanne on 6/4/15 asking them to be sent the end of June. On 6/9/15 I was notified they had no Rozanne left and asked me if I could substitute Havanna Blue or Buxtons. I agreed to substitutes for these 2 varieties.I later emailed to send the order sooner as my garden designer was getting back early which they emailed and said they would ship them out the week of 23rd of June. I received these plants on June 25th. I was happy with all of the plants except for what was supposed to be 4 quart sized lancastriense at $7.25 each as I received 4 approx 1 inch by 2 inch small plants for which I was charged $5.75 each. Based on what I ordered and what I received I felt ripped off. I immediately emailed the company on 6/25/15 asking that they combine these 2 mini plants into one quart size and charge me $7.25 for each 2 mini pots or $14.50 and not $23.00 as charged and I thought an $8.50 refund was in order. On 7/3/15 I received a somewhat standardized form letter back giving me the small business issue, cost to grow plants, etc.. and that at the very least their plants were worth $4.75 each or at least $19.00 and was willing to refund me $4.00. I replied on 7/3/15 "Please refund me the $4.00." Today 7/8/15 the $4.00 credit showed up on my bank account. For refusing to refund the $4.50 additional amount on this order she has lost a future customer. In all fairness they did have an extensive list of perennial geraniums and I certainly would have bought many more down the line. While their shipping fees were extremely high I was willing to pay that for the varieties I wanted. In the end I did not get what I ordered. Their loss is my gain as I have found more plants elsewhere and the shipping was way better.. On Jul 8, 2015, Digging Dog Nursery responded with: "On Jul 13, 2015 3:09 PM, Digging Dog Nursery responded with: We value and appreciate all of our customers, and are truly saddened to have disappointed you. Perhaps some of your expectation about our plant container sizes could have been clarified by referring to any of the following pages on our website: "Catalog", "Order Info", or "Planting Info", under the heading "Digging Dog Plants", which states the following container sizes: |
Positive | Marilena (14 reviews) | On Jun 3, 2015, Marilena Chicago, IL wrote: Love their plants - excellent quality plants. |
Positive | Sttines (1 review) | On May 30, 2015, Sttines Maywood, NJ wrote: I have been a returning customer of Digging Dog Nursery for many years. I cannot say enough good about them. Their selection is very broad and diverse. There are always discoveries to be found. I only wish I lived in a warmer zone so I could get more things from them. I have seen the other comments about plant size and shipping costs. I have ordered from many mail order companies over the years and the size of DD plants compared to other companies, well there's is no comparison. I'm not sure what other customer complaints are but I have never received a tiny cutting from this company. The plants are lush and healthy, some are far bigger than I expect. Also, while you may get something impressive from another company, the long term health of what I have received from DD has convinced me that there is a higher quality from DD. I do not like receiving a bag of peat moss with a dried root or even a non-existent root like I have gotten from other companies. The plants I have gotten from Digging Dog have thrived and to this day are still going strong. |
Negative | JDLarsen (1 review) | On May 29, 2015, JDLarsen Minneapolis, MN wrote: The prices were better than most sites. I assumed the plants would be very small but that was O.K. for me. I spent a long time selecting about 20 plants that totaled about $120 and per another review, when it came to checking out the handling and shipping costs were just under $100. I've been ordering plants for years from on-line nurseries and have NEVER seen such high shipping costs. |
Positive | Blikee (1 review) | On Apr 24, 2015, Blikee Worton, MD wrote: I have twice ordered from Digging Dog Nursery and both times have had a very positive experience. The plants are well packaged in recyclable materials and always are in good shape and well grown. This year I received a personal phone call in advance of my requested delivery date, requesting that due to the extremely cold winter my Cuphea have more time in their greenhouse before shipping. Having worked in a nursery and on landscaping crews, in addition to being an avid gardener, I very much appreciated the personal attention and care that put the quality of the plants first. |
Negative | thegdawg (1 review) | On Apr 9, 2015, thegdawg Atlanta, GA wrote: I was in the process of ordering six Salvia today from Digging Dog for a cost of $46.50 ($7.25 each) when before I gave them my credit card I noticed my order was going to cost $76.40. My total cost included $46.50 for the plants, $4.95 handling and packing, and $24.95 for shipping. On Apr 9, 2015, Digging Dog Nursery responded with: "On Apr 9, 2015 3:13 PM, Digging Dog Nursery responded with: We are so sorry about, and certainly understand and share your dismay regarding the costs of shipping. Since we are a small family run business, we are not eligible for the substantial discounts that larger mail-order businesses receive from UPS. As we are all aware, fuel costs have risen dramatically over the past few years and forced carriers to impose increasing fuel related charges on their customers. While there has been a welcome decrease in fuel prices recently, those savings have not been reflected in the rates charged by the carriers. We assure you that Digging Dog Nursery does not make any profit on shipping costs. In fact, we have been absorbing these incremental costs for some time now and in doing so have lost and continue to lose money on many air shipments. In the event that UPS does lower their rates, we will gladly pass those savings on to our customers. |
Positive | WendyNY (1 review) | On Nov 30, 2014, WendyNY Wykagyl, NY wrote: I love the feature on their website which allows you to select plants based upon your selected criteria. I placed an order and received an email shortly after expressing concern for the ordered plants survival in cold NY. As there was a phone number to call with questions, I did, on the Sunday after thanksgiving! Not only was my phone call answered, additional questions asked but a follow up phone call by Deborah further assisted to ensure I had selected appropriate plants for my area. With the personal attention to detail and customer service, I will certainly share my experience with others and am sure I will enjoy my plants and return to purchase more! |
Positive | hairyjo (21 reviews) | On Oct 11, 2014, hairyjo Danville, CA wrote: I love this nursery outside of Mendicino. I have bought several clematis from them and some other plants. Their plants are healthy and they grow well. The staff is friendly and helpful. Plus they have a crazy dog who loves to chase sticks. |
Positive | jtvmm (1 review) | On Sep 27, 2014, jtvmm wrote: I have been buying plants from Digging Dog Nursery for more than 10 years and have referred neighbors who have also had positive experiences as the staff is helpful and the plants healthy. As I live in Los Angeles and have sandy soil my growing conditions are different than those in Mendocino but the staff has been very helpful with advice regarding plants that are likely to do well for me. Their catalogue is very helpful and I particularly like the art work. |
Positive | hopsnsheep (1 review) | On Sep 20, 2014, hopsnsheep Elkton, OR wrote: We have purchased many plants from Digging Dog over the past 18 years, and have always been very pleased with the quality and vigor of the plants. The owners and staff are great to deal with, they've always been polite and friendly. We've recommended this company to many friends and relatives who love to garden. |
Positive | acensgarden (1 review) | On Sep 20, 2014, acensgarden Cameron Park, CA wrote: We have been a customer of Digging Dog Nursery for over 15 years. In all of that time we have never received anything but healthy plants and outstanding customer service. When I have had a question about a particular plant- whether or not it was viable for the more arid Sierra foothills where I live, Deborah and her staff have always taken their time to steer me in the right direction.We have recently moved and are putting in both front and back yards. We plan on using Digging Dog for as many of our plants as we can. |
Positive | JanisDogwood (1 review) | On Sep 17, 2014, JanisDogwood Gualala, CA wrote: I have found Digging Dog to have the most amazing selection of not-the-usual plants...most used in their own garden designs...and Deborah to be a most helpful, informative person to deal with. It is hands-down my favorite nursery. If you ever have a chance to visit Digging Dog in person and meet Deborah, you are in for a memorable treat. |
Positive | fulani (1 review) | On Sep 17, 2014, fulani Mendocino, CA wrote: I have been doing business with Digging Dog since 2000. I have gotten many plants and have always found both the owner and the staff helpful and easy to work with. Their plants are always in excellent condition. |
Negative | clematis911 (1 review) | On Sep 16, 2014, clematis911 Marietta, GA wrote: Posted on September 9, 2014, updated September 16, 2014 On September 16th, 2014, clematis911 added the following: If this nursery is so reputable why is their comment so long - their comment is indicative of poor customer service trying to cover their tracks. The refund check that supposedly was mailed on August 27, 2014 - date the owner stated it was mailed - has never been received - several emails have been sent to me apologizing for this delay - it is September 16th and still no refund. I have been very persistent about this situation as my husband and I both believe they don't know clematis terniflora - sweet autumn clematis - it is called sweet autumn clematis because it has a sweet fragrance. Their plant has no fragrance after 6 years of being patient for a fragrance. Any gardener familiar with this plant is familiar with the lovely fragrance. I would never recommend this company and will tell everyone I know that gardens to never order from them. It has been a long drawn out ridiculous experience from a company that does not tell the truth. On Sep 16, 2014, Digging Dog Nursery responded with: "On Sep 11, 2014 2:51 PM, Digging Dog Nursery responded with: Our records indicate that Cathy first contacted us around the second week of August 2014. At that time, she told us about her Clematis terniflora, which she stated was thriving, but not fragrant. We listened attentively to her concerns and said that a picture would be helpful. Upon checking our records, we learned that she purchased these plants on 8/26/2008. We received the photo on August 11. We identified the photo as Clematis terniflora and were so puzzled by her situation that we forwarded it on to a man that operates one of the most respected and largest Clematis nurseries in North America for his opinion. He is a very busy person and it took awhile to hear back from him. He confirmed that it was a robust specimen of Clematis terniflora. He also had never heard of a non-fragrant Clematis terniflora. His nursery, which has been in business for over 40 years, has always supplied us with this particular Clematis. So after receiving the photo, four days later on August 14, we sent the following email to Cathy: On Sep 19, 2014 12:21 PM, Digging Dog Nursery added: We are so sorry that the original check did not reach it's destination. However, after placing a stop payment on the first check, we have sent a new check via USPS Certified Mail, with signature requested and tracking on 9/16/2014. " |
Positive | chickenpoint (1 review) | On Sep 16, 2014, chickenpoint San Rafael, CA wrote: I have been ordering from Digging Dog consistently over the past few years and always with great customer service. As for the plants, I often see specific cultivars mentioned in Gardens Illustrated, the British gardening magazine, and then am able to find them from Digging Dog! You are reputable, knowledgeable, and plantspeople, understanding dormancy and the finer points of shipping such precious live cargo. As a Garden Designer, this is quite important to me! Please keep up the good work, making so many wonderful selections available out here in California ( eg. Phlox paniculata 'David's Lavender' to name just one! from my most recent order). Happy Gardening, Mary |
Positive | rkozloff (1 review) | On Sep 12, 2014, rkozloff Davis, CA wrote: I've purchased plants from Digging Dog through mail order and directly from their booth at the SF Flower Show for many years. I'm a nut for kniphofias and they have the best and widest offerings. Check out 'Bees Sunset' as the prettiest, most glowing-est kniphofia ever. And they're quick to respond to my questions on how a plant will do in my hot, dry inland California garden. I always order with confidence that my plants will arrive quickly, well packaged, and with the most robust root systems from any mail order nursery. |
Positive | zdmiles (1 review) | On Aug 20, 2014, zdmiles wrote: I ordered phlomis plants from Digging dog. I live in MS and was not sure if they would sustain our humidity. I e-mailed requesting info. for my area. They personally contacted me and provided suggestions on how I could give my plants the best conditions for success if I decided to go ahead and order. I really liked that they didn't preface anything that they couldn't be responsible. They just discussed which types of phlomis might work best in my area. I decided to order all varieties. I received the plants in excellent condition. All appear to have no stress so far. The S&H charges were actually less than the estimate since they were able to pack them very well in a flat rate. It was a pleasure conducting business with Digging Dog. I will definitely use them every chance I get. |
Positive | Lexiy (1 review) | On Aug 7, 2014, Lexiy South San Francisco, CA wrote: Digging Dog had the plants that I have been looking for. I ordered the plants and they were delivered within two days and arrived in excellent condition. I will definitely order more from them as I am landscaping a front yard that used to be lawn which is now dead from the long drought here in California. |
Positive | katie59 (5 reviews) | On Jul 18, 2014, katie59 Woodinville, WA (Zone 8b) wrote: Just got my big order of geraniums from Digging Dog today. I was worried about how they'd arrive because the weather has been so hot. I was just thrilled today to see these so-well-packed and robust plants on my doorstep. |
Positive | Trip2011 (1 review) | On Jul 3, 2014, Trip2011 Manchester, CT wrote: This was only the 2nd time I'd ever ordered plants over the internet. I live in New England, so had ordered from an east coast nursery the first time. The plants arrived grey, dry and wilted. I watered them and planted them right away, but none survived. The plants were lavenders and a heather. I happened to find Digging Dog searching for another source of lavender and heather. When the plants arrived all the way from California, the soil was still slightly damp and the plants were a very nice green and very healthy looking. They were all planted within a couple of days and are doing very well. I won't hesitate to order from them again when I'm looking for something special. Thank you so much. |