Comments regarding Royal Dutch

On April 22, 2003 I ordered (3)Pride of Ireland Iris and (3)Dorothy Rose Columbine. I did not know that the policy of the company was to charge my credit card for the items that I had ordered and I would be shipped the items in the fall.
I called in May to find out when my order would arrive, I wanted to plant the iris as soon as possible. I was told that I had ordered from the fall book and they would ship the order as soon as they could. I called again in August about the Columbine at least. These had been shipped the May before and I had never received these items. I called again this morning and was told that there was no definite ship date on the columbine and they had no order for the Pride of Ireland iris. My credit card was charged for both items. I do have my online receipt! When I did talk to customer service this morning, they told me to send a copy of my receipt to a supervisor and they would investigate my order,which I did. After seeing all the negative things people have to say about this company, I'm really not very hopeful about my order.

I ordered from Royal Dutch Gardens via Direct Gardening. I ordered bulbs which I will not receive until fall. I also ordered pampas grass that arrived dead. It was gross. I can't believe a company would send anything like that. Unfortunately, I made the mistake of leaving the packaging lay in the garage and my husband promptly threw the original packing slip away and they have given me a very hard time about that. Even though I have a copy of the charge to my card and a copy of my order, I have not seen replacements yet. I wish I had found this website before ordering from them. I think I'm about to lose on this one. I'd like to cancel the bulb order, but am afraid that they will not replace the pampas grass if I do. I would not recommend this company to anyone and think they should be reported to whatever consumer agency.

I ordered 100 trees from them last year, over half of them were sent, obviously dead, and the rest were already budded out but most died shortly after planting. I did everything possible to give them the best chance at survival and only 5 of them survived this year. The other plants I bought came to me destroyed they weren't packaged for shipment. all the dirt had fallen out of the packages and no chance of survival. With out a number (how convenient on their part, that should have raised a red flag to me) I cant get a hold of them to make sure they will be replaced and I only have until the 30 of this month for the warranty.

Ordered plants last Fall (02); they arrived late & looked dead. Sure enough, this spring they were 95% dead. They will not talk about an adjustment without original invoices, which, of course went out with the shipping cartons last year. This is not a good company.