Comments regarding Karchesky Canna

Let me begin by saying the quality of plants and the selection this company offers is outstanding. The communication however is aweful. Do not be surprised if this seller is unwilling to commit to a total charge including shipping after you submit your credit card number and request a total three times via email. She is clearly overwhelmed.

I have not been cheated by this company, nor do I expect any malevolent intent. I have placed a second order, but so far (14 days) I have yet to receive acknowledgement thereof.

I would like to see quick responses, BILLING CONFIRMATONS, and shipping info with tracking numbers in the future. In an age of rampant identity theft, it is alarming to do business with a company that does not seem to find this important. I just hope they shred their notes before throwing them into the trash.

"

Hello William,
I am very surprised and saddened to see this here from you today. Especially that you are publicly accusing me of credit card fraud which I am not taking lightly. I have never cheated you or anyone.
You didn't use you name, but I know who you are

I told you some of your order was not ready. In zone 5-6 the cannas just started up around the time of your first order which was quoted before shipping. As we do have tracking on all packages, I know that you received.Your second order I could not quote until I know what we have. You would have gotten the final quote as this order shipped. It was supposed to ship this weekend.

I am busy and finish orders as they come ready. I am sorry I am not efficient enough to your standards. When so busy this time of year, I can't be on the computer all the time. I do not consider that overwhelmed.

So the world knows that you have never been cheated here are your orders for all to see:

ORDER #1:
Mystique $14
Scarlets Rib $12
Intrigue $12
Howzat $18
Purpurea $10
Aries $25
Gemini .. $25 .. FREE
Total: $91
Shipping: 12
Total: $103
SHIPPED: 03-31-08
PAID: 04-01-08


Order #2:
Madame Paul Casaneuve .. $16
Panache..... 14
Tropical Sunrise.. 15
Ambassadour 18
Total: $63
Shipping: 12
Total: $75

William,
You did receive your second order about the same time you left this.
No thanks, no acknowledgment, nothing.
You get a negative from me."

Maybe ordering cannas from this company is a better experience than what I had trying to purchase brugmansia. I had originally put in an order for several brugmansia and as time went by I had changed the order somewhat but there was very little communication from Alice Harris regarding my order. So, when we finally did communicate she said there were only two plants out of my original order available. I went ahead and ordered them and paid for them. She said that regular shipping would start April 1st. She had also said that one of the other brugmansia I wanted she had set aside for me. But, now she is saying that she is not satisfied with it. Which now means I would have to wait even longer. I tried ordering another brugmansia from her and she asked me what I thought I should pay for it. When I emailed her an amount, I was promply told that amount was half of what she could sell it for on ebay. And that maybe I should wait longer before trying to order that particular plant again. Now, she has said that she will refund the money from the two plants I had already paid for. She doesn't have the courtesy to fulfill the order that I had already bought and paid for? This whole experience has soured me on ever doing business with this company in the future. I had also asked her about all the brugmansia she had listed on Dave's Garden. She told me that it was outdated and she would have to make some changes. I'm not so sure I believe that only because I visit Dave's Garden frequently looking for brugmansia and when I seen Karchesky Canna and all the brugmanisa they had listed I thought this was a chance to put in a nice size order. From there forward it was nothing but one problem after another and disappointment.

"

And in my personal mail from Russel:

"Alice, I don't know what the hell you are talking about I think you are a loon. You have some serious mental issues. You lady are paranoid. When I said that I was done with you I meant it. You don't seem to understand that when I don't want to do business with someone I DON'T DO BUSINESS WITH THEM! What part of that do you not understand? You know what lady, you blew it. I could have given you alot of business but because you treated me the way you did even after I thought we had made amends I could no longer associate myself with you. I hope this person that bought that brug from you enjoys it. I don't know them, even though in your deranged mind you think we do . I am sick of your shit and I don't want to hear from you any longer. OH! and one more thing I reported you to Ebay because you had not only posted my bidding history on Dave's Garden regarding the time you did have Edna listed but it showed other ebay members bidding history on the same item. I heard back from ebay regarding this and they said that was a big NO NO. SHAME ON YOU! Who the hell do you think you are? You say you are so respected how can that be? I think you pick and choose who you will do business with. You lady are pathetic. I do not want to hear from you again. Leave me alone! Like I said before, nothing you have interests me any longer.

How dare you! Accusing me of this! Who do you think you are? How important do you think your brugs really are? Just to let you know I have received 2 of Dream Angel, and that was the one I wanted to purchase from you from the very beginning. But, the way you conduct business, I cannot deal with. I will probably end up with the brugs that I wanted from you only I will get them through people you had sold them to. They usually all end up on ebay at one time or another anyway."

I tried to make amends with him.

Yes, we are done. I have never met such a negative person in my life.

I am glad he does not live near me :-)"

I'm sorry I must be the only person who cares that all the cannas she sent me were badly virsused. Personally I think she should not be selling cannas she knows are virsused and should destoy them. Be very careful buying from her if you have a large virus-free collection! It's not worth the risk, no matter how nice a person is!

"

As just about all cannas in the world carry some virus, I would say your cannas are not virus free.You might think so, but if you had them tested, you would most likely find they are not.
If you would destroy all virused cannas, there would not be any left in the world to enjoy.

No one works harder than us at growing cannas well.
No one offers better cannas than us."