Comments regarding Sand Mountain Herbs

I have ordered seeds from Sand Mountain many, many times in the past ten years. At first I was satisfied. However, in the past few years their customer service totally leaves much to be desired! Not sure what's up with them. I have always, (eventually) received my seed and/or a refund through paypal for whatever I did not receive. Although the selection is good, the hassle is not worth it so I probably will go elsewhere from now on.

I have ordered in the past and have had friends do so with no problems, until this last order. I ordered my herb roots in November. The confirmation email said they'd be mailed sometime from Nov - Feb. There were several good planting days in January and I was really getting anxious to get my roots in. So I started emailing him.

The email to the Root area of the company bounced. The emails to Sand Mountain herbs went ignored. So I decided to be patient and wait till Feb. Finally on the last day of February I was getting mad.

I couldn't find a phone number anywhere on either of his sites. I search my emails and found an old email from him promoting his son's website business. So I called his son.

I eventually got to talk to the owner who didn't seem to know that emails were bouncing and said he hadn't been to the site in a while. He's been pretty sick the last few months so I'll give him that.

However, if his son is the web master for his site, then his son could have put a notice up that emails wouldn't be answered and orders weren't currently being filled.

I"m finally getting my order filled, minus the Ginseng, and he said I"d get a refund check for that.

I understand that he was sick and I"m sorry for that. But this year was CRUCIALLY important for me to get herbs in since I"m an herbalist and starting my business in a new location. I"m now a year behind on the ginseng and it's now warm and March - not the time to be planting the roots I ordered.

I think someone in his family could have put a notice up and he should have a phone number on the website.

Not sure if I will order again, maybe for stuff that doesn't matter so much.

Thank you, Larry Chandler of Sand Mountain Herbs, for your promptness on sending my seeds. I thought wow that was fast!!!!

Editor's Note: The comments posted by "Ground_Nut" and "martry" were posted from the same computer. It is the policy of the Watchdog that users cannot create multiple identities in order to inflate a company's rating, nor can a company pose as its own customer in order to leave feedback. This rating was changed to neutral so that it would not affect the overall rating given by customers.

They did a sending my order very quickly and on time. I got them earlier this year for my mother. I would recommend their herb seed service to anyone who would ask me. My mother loved the plants and I loved the prices! In fact they packed more seeds than indicated on the site according to my mother.

Editor's Note: The comments posted by "Ground_Nut" and "martry" were posted from the same computer. It is the policy of the Watchdog that users cannot create multiple identities in order to inflate a company's rating, nor can a company pose as its own customer in order to leave feedback. This rating was changed to neutral so that it would not affect the overall rating given by customers.