Comments regarding Burgess Seed

As explained in the catalog, the items ordered were sent at the appropriate time for planting. The bushes looked green and healthy and had nice root systems; the grasses were green and carefully packaged, also with nice roots. We chose Burgess because of the competitive prices and were not disappointed.

Ordered 10 trees, 3 yuccas and 10 asparagus. All arrived healthy and free of mold. Some of the trees had a few small branches snapped. Overall OK. I think I will risk another order and see what happens.

I was terrified to get my order, because I ordered before I found out about this site. The negative reviews definitely had me thinknig twice, especially since I ordered about $150 worth of products.

The only thing I'll say is that they sent me my products way too early. The bareroot things came when we had 7 inches of snow on the ground, so I wasn't really able to plant them. They also sent me the potted live plants, which I am keeping in a window and won't plant until May, because that's when we're out of danger from frost.

Everything that came was in good health. I ordered 16 carnation plants and they're healthy, and the Hosta and Astilbe roots were quite substantial in size. The Lavender was good, and the Gladiolus bulbs were a good size and healthy. The potted Gaillardia were small, sort of wimpy, and the foliage was yellowish. But, I took them out, planted them in potting soil, stuck them in a window and gave them ample water, and in just about a week they've grown a lot and are green and healthy. I also ordered nine rose bushes, with mixed reviews. Some of them were small and wimpy, but some of them were huge with thick stalks and an enormous root system. Looked fairly healthy, but we'll see about that. Overall, nothing they sent me was dead and I was impressed by the quantity of items I received for the money. I've got lots of work to do!

I have ordered from Burgess Seed & Plant in the past. I am fully satisfied with my order and I am getting ready to place another order this weekend for over $150.00 worth of plants. My last order I placed was a smaller order of Colorado Blue Spruce and Wisteria. The pine trees arrived in the green bag, but was moist and all had very strong root systems. The wisteria upon first look I thought I was sent a stick, I did a scratch test and they was fine. I planted the wisteria, wisteria is a very slow growing plant they take about 5-7 years to actually get large flower blooms. They are still alive and about 4 ft tall now, for wisteria that is a very impressive growth rate. Two of the pine trees did die, but that is a chance a person takes even if they are buying from a well known greenhouse. I do not think 2 out of 12 plants dying are bad odds. Some of the pine trees upon arrival was a little rough with black needles and some needles falling off, but again for the price this is to be expected. However, I planted the trees despite some of their apperance looking a little frail gave them plenty of room for the root system and today they are all about 3 ft tall and they all look great. As with the wisteria, colorado blue spruce are slow growing as well but their growth rate has also impressed me. I also planted the free peach seeds and they were not only interesting but very flavorful as well. I will be sending another order to Burgess for some more plants and trees, I am very impressed with the prices and the plants. Buying from a greenhouse costs three times as much and you still take a chance of something dying. I have had great luck with Burgess. I also might add, Burgess cannot keep up with the weather in every state, as many states such as Ohio have many days that are unseasonable, I wait to place my order until it is time to plant, that way I avoid getting plants to early. Thank You Burgess for the great prices and great plants.

I rated my experience neutral, because Burgess fully kept its part of the agreement, which is what I expect when I do business with a company. I gave Burgess my money, and in timely fashion Burgess sent the seeds and plants I ordered. Compared with other experiences reviewed here, mine might be considered positive. On March 9, 2008, I placed an order that included largely seeds and bare-root trees. I was apprehensive after reading other reviews and placed only a modest order (~$40) for inexpensive items. My order arrived in two parts, seeds on March 25 and trees on March 27. The trees were small (appropriate for the price) but alive and mostly well-rooted. Our delivery person drove into our yard to deliver the trees. I was available to process them immediately by planting in a protected area, where they will remain until replanting during fall after they go dormant. Burgess really means 'bare-root'. The trees arrived with no protection to the roots other than the plastic bag in which the trees were shipped. Had my trees sat roadside on a hot day, their outcome might have been different, but since they were processed immediately I am optimistic over their survival. I will mention two minor disappointments regarding my order, the first of which is my issue, not Burgess'. I ordered their 'tree sampler', their choice of inexpensively-priced, overstocked trees. I dreamed of receiving exotic, flowering and ornamental trees that would adorn my yard at a remarkably cheap price. I received a fine assortment of trees, none of which fits well into my landscape. I hasten to add that Burgess did its part by sending live, well-rooted trees. I might advise, though, unless you have a large space to fill with any available trees, you might pass on the tree sampler, since I guess exotic flowering and ornamental trees are unlikely to be overstocked. A second issue I raise concerns a $3.95 packet of watermelon seeds that contained a total of only seven seeds. Instructions included with the seeds indicated that I should plant 3-4 seeds/hill and thin to a single plant/hill. At almost 60 cents/seed, I will not be following their planting instructions! If my seven seeds provide me with all the watermelons I want, I will be satisfied that I got my money's worth. Nonetheless, seven seeds for $3.95 might be a bit stingy, and I will keep my packing slip should ultimately I be dissatisfied with my purchase. Overall, at this point I believe that Burgess fully met my expectations, and if my satisfaction continues I will not hesitate to order from them again.

I ordered ten hybrid poplars and ten hybrid willows. When they arrived the shipping bag had been torn and the plants were dry and roots bare and dry. I was slightly panicked but I decided to soak them in buckets for a couple of days, then I planted them in my yard with a little compost, and to my surprise, within a week every last one of them has green leaves on them.
I have ordered trees from more expensive companies, and even the arbor day society, but have never had this kind of success. I have an entire acre to replant, and will definately order more trees from you.
I think a lot of people who order from mail order catalogs, expect these large blooming leaf filled trees to come in the mail, but with a little patience and dilligence, sometimes good things happen to bald dry roots with sticks attatched.

I ordered 2 Tulip Trees, 2 Willow Trees, 2 Concord Grape Vines, 1 Himrod Grape Vine, 1 Canadice Grape Vine, 2 Gooseberry bushes, 3 Heritage Raspberry bushes, and their strawberry collection. I ordered these plants on Feb 26 and they arrived on March 8 (a bit early for my area, NJ, but luckily the weather was ideal for planting). All plants look healthy and fresh. Many had new growth showing. Plants were moist. The plants did not have anything wrapped around the roots to contain moisture, so you really need to act fast to get the plants in the ground when they arrive.

I am keeping a diary of how these plants grow at the following web site: //www.geocities.com/rbaker31/Burgess.htm for those who are interested. If the web site gives you a data transfer message, please try back later. Thanks!

Well I got the burgess catalog with some prices too good to be true so I came here to check up on them. I saw that the more recent ratings were positive and decided to spend 30 dollars taking a chance. I did get an order confirmation but nothing after that so as the weeks went on I thought well, lesson learned. Today-3.5 wks after the order a green bag was on my doorstep. I was pleasantly surprised: all the dormant sticks were tagged with common/sci name, the thick green bag was still moist inside and some were sprouting, good root systems on the plants and the tubers were each in their own bags with the names typed on the outside. I also had some "bonus items" for my order and each clearly had their guarantee of plants/seed free from disease/insects/pests and will replace any free of charge. I saved my shipping label per instructions here just in case and put them in water while i prep more locations. I was concerned with the weigela but a scratch test gave me some green bark so I am hoping that means they might wake up. I got my feet wet with the really cheap plants (filler plants for my borders really) that look like they are going to do fine and would reach out a bit more now for the higher end things in their catalog with some confidence. I would note that though they have a "burgess guarantee" printed all over everything it doesnt state you need to have your shipping label to do so but from testimony here clearly you DO need it so hold onto it no matter what.
I will order from them again.

Just placed my 3rd order of the year with Burgess. Considering their prices, I'd have expected at least some dead or small plants but everything I've ordered from them so far has equaled or exceeded expectations. As much as I love to gripe about things, I have nothing bad to report about this company.

I ordered 100.00 worth of trees and plants from Burgess in March 2006, received them in April in good condition, and planted them. Over the summer, some died. I didn't panic, I just kept a tab of what died before winter and sent a letter detailing what died and the shipping label in late March 2007. After no response for about three weeks I sent an email regarding the status of my replacements. The 'form letter' I received as email response did little for reassurance, but I held tight and the replacements arrived last week. When I opened them, I was delighted to find that they were huge! Very healthy plants at least twice the size of last years survivors. Burgess was entirely true to their word in every respect. I will recomend them to anyone with this advice:

Order plant species that you are familiar with or that you have already seen growing in your area.
If a plant dies and you want a replacement, forget about it until next season, or pot it when it arrives during hot weather so it can be moved to the best location.
Keep that label!

At Burgess' awesome low prices, a little extra care is worth it.

I ordered over $300 worth fo product from this company. Some of what was sent did not grow. When I recieved my shipment I went over the guarantee and kept my shipping labels. In January of this year, I followed thr guarantee directions and sent off a letter of request with my original shipping label. I photo copied everything before sending. I checked with Burgess via e-mail and they replied that I would be getting a replacement order. It is now April and Burgess lived up to their guarantee and I recieved everything that I wanted to replace. I will definitely have no bad feelings about reordering with this company. Just thought that my experience was quite good.

I am a first time buyer from this company and ordered a large order of items this winter for spring delivery. I then did a little research last month on some items i had ordered and found this website with the reviews of burgess. I was horrified by what i read and decided to call the company and let them know that i had read these reviews and was considering cancelling my order. They talked me into keeping the order. I told them however that if i recieved dead or rotten Items that i would be posting on this site a review that would be so scathing it would make all others seem tame. I told them that if i recieved quality merchandise i would also report that, that they should look at this as a oppoutunity to improve customer relations and have some positive feedback for a change. Well I am happy to say that i recieved my first 7 plants yesterday (all are dwarf citris and bannana trees) They arrived fully leafed out, green, healthy, and wet. Only one plant did not have large green leaves but it had numerous buds and was very green. Overall i would rate the first plants a 4 on a scale 1- 5. They were exactly what i expected to recieve when i ordered. I expected living, healthy seedlings with inmature root systems. I would have rated a 5 but the were so wet they could have developed rot if they had been in transit longer(my plants showed no signs of mildew or mold). I am now awaiting the rest of my order consisting of several nut trees, landscape trees and some flowering shrubs. I truly hope i can report more positive outcomes. If they arrive in good condition i will keep my word and post another positive review.

I have to admint that I was scared to death after reading the watchdog's ratings for Burgess because I had already placed a mail order for over $100.00 worth of plant products back in February. So all I could do was wait and keep my fingers crossed. Today, (3-27-07) I discovered the first partial order via mail waiting at my doorstep. I immediately took it inside and was very pleasantly surprised to discover that all the plants I recieved looked good and were in pretty good shape. The "handful of hostas" were all well rooted and in great shape. The "jersey knights" asparagus were also well rooted and looked good. In addition, the 3 climbing roses were alive and well and sprouting buds. I know I was taking a chance on ordering from Burgess but so far so good. I'm now awaiting the remainder of my order to arrive later on but quite frankly I'm not nearly as worried as I was. Having recieved the first part of my order in such good shape has given me some confindence. Maybe Burgess has heard the complaints and has done something to improve this year? The jury's still out on this but I think it's only fair to share my postive experience so far. I planted my hostas and jersey knights today and will get the roses in the ground tomorrow. I'm hoping they do well and bloom big!
-Seedbird

I've ordered several times from Burgess and overall
would have rated them just as neutral. Plants are
inexpensive but rootsytems tend to be inadequate and
one order had nearly all dry plants. However, Burgess
has always fulfilled their replacement guarantee and due
to my comments and letters to them have improved their
overall service and especially the quality of the plants sent.
Overall I intend to keep ordering from them. My advice to
others is that the price of inexpensive plants means you
just have to expect to file a replacement claim as some
just won't survive regardless of how much care you give
them. SAVE YOUR SHIPPING SLIP to file claims. It's
hard to find other firms that offer as good prices as Burgess.
I think they are improving their operation and I won't
be suprised to see them rated as positive overall at this
site in the near future.

This is the only company I have ever ordered plants from, so I can't compare with others. Last year I ordered 50 strawberry plants. They arrived in a timely manner, but I was surprised to find a rather dead looking mass of mostly dry roots. I didn't know plants were shipped that way. I was busy at the time, and left them sitting on my back porch in the bag for about a week. I finally got around to them--soaked for a couple days in water, then planted. I figured they wouldn't do well, since they arrived looking so dead and then I had neglected them so, but they surprised me and did very well.

So far, I am pleased with my experience with this company.

I ran across this website when searching for the Burgess Seed Co. and read a few of the statements from others. I just want to rebutt the negative comments by saying that I have ordered from most of the companies affiliated with Burgess and have never had a problem with the plants, seeds, bulbs, trees or other items ordered. Success with their items comes with diligent care and understanding that everything in nature, when brand new, like new little trees and shrubs, must be treated with the same tender care that you would give to human babies. I always take my new plants and put them into a nursery bed consisting of purchased Miracle Grow potting soil and I leave them there for one year. After the first year, I dig them up as carefully as possible with soil around them and move them to a permanent site. I have only lost a couple of trees, 1 peach and 1 apple, but it was due to the unusual heat we had one summer. I would recommend any of the Direct Gardening and Burgess websites to anyone dedicated to gardening and improving their property with the items offered by the affiliated companies. By the way, I did return the peach and apple tree order statements along with the shipping label from the package they came in and the company replaced them at the proper planting time. You must cut the shipping label from the package when it is received with your plants and save it in case an item does not survive. Then, when you send it back along with the order, the items lost will be replaced. I always make copies of the packing label and order statement, just in case. Remember, if you properly care for and plant your items, you will get results; either from the plants or from the company you ordered from. Barbara Lee Allen, Gates County, NC.

I made several calls adding and cancelling plants from a couple of their catalogs. It is understanding that things got confusing.

KARA and her supervisor were very helpful straighting things out.

If you have an issue-CONTACT KARA!

My fairy roses are doing wondrfully!

My experience with Burgess has been positive. I knew I was getting bareroot stock and didn't expect 5 gallon trees for a bargain price.
My order arrived complete and in good condition. I followed advice on soaking and planting and first year care. Despite some terrible weather this summer, my little babies are still alive. ( You really can't expect much growth while a root system is developing.)
Even the bonus bulbs and seed grew as expected. When I recently did statistics on the survival rate of mail order companies I deal with, Burgess had a respectable 80% rate ( better than a much more expensive company).

Trying to make a purchase online failed.
It was a pleasant shopping experience until I tried to place the order.
I called the number listed for "friendly helpful customer service".
I got a surly person who accused me of lying when I said "I am on the eBurgess.com website,
it says so on every page address."
She advised me to close all windows and begin all over again "It took me two hours to shop and place the order;
"I don't want to start all over again;
just help me place the order."
She hung up on me!
I called back and asked to speak with a supervisor.
The same person hung up on me again!
I searched for another number to reach Burgess, and found one answered by someone else.
They were helpful and suggested I mail in my order.
The supervisor for the rude person claimed 'she knew nothing about online support, and could only suggest I start all over again!'
In My Opinion: Burgess needs to train Customer Service personnel to actually help customers, instead of driving customers away.
The rude unhelpful *&^% who hung up on me made me very wary of ever dealing with Burgess.
I await my mail order with hopes for a successful relationship with Burgess. Asuming other employees are better trained than the useless Customer Service person;
I will report here again when/if the order arrives.

I ordered four Kiwi vines expecting them to ship this fall. They came in 1" pots in July and were tiny stems of a vine. They were moist but no green was showing. I thought sure they were all dead but I planted and kept them watered every other day. By gosh they all sprouted and are getting larger every day.

I ordered $50.00 worth of flowers - and THEN I found this rating website. I was really worried about what I'd done - at least I didn't spend more.

3 weeks later I found a green bag crammed into my mailbox. I was even more nervous. As soon as I got home I took every plant out of the bag. The entire order was accounted for and all plants appeared to be alive - even the bushes (resembe sticks with some roots).

I took the plants out of the bags, soaked each of them in a jar of water for a few minutes and then planted them in separate pots so they could take root before I plant them in the rocky soil we have here.

It's been a month and I might have lost 2 or 3 of the plants (my fault for not watering every day).

I am happy with my purchase and I WILL be doing business with Burgess again!

Thank you Burgess :)

I was worried about my merchandise being slow, so I emailed the company. They responded right away, and were very helpful. I got my plants and stuff today 5/9/06...and they all were live, healthy, and are now enjoying some rich Iowa soil.

I will continue to order from these guys in the future. I see nothing wrong with them.

- Kitt Stormbringer

Plants arrived in good condition except one blueberry bush, it was broken at the stem during shipping (still green). It was replaced with no hassle. I Will deal with them agian.

I ordered some plants early in March. They cashed my check over a month ago and still I have not received my order. I sent their customer service an email on March 31 and never got a reply. I think this is what gets me the most, they ignored my request for info on my order. This was my first time to order plants and not pick them up myself at the nursery and after reading all these comments about this company I am not expecting much. If I ever get them at all! Not good customer service, that is for sure. They seem to have the time to type in a response on this forum, but not the time to answer a question about my order!

"

A d-mail was sent to this customer on 4/17/06. We do respond to our emails usually the following business day, but occassionally some will not be answered until the 2nd business day. It seems the most common reason that customer's will not receive our reply is because they forget to add our email address to their address book and the customer's spam filter will block our response.
At any rate, we are more than happy to check on this customer's order and hope they will respond by d-mail with more specific information so that we can do so."

After reading all the negative comments, I too was leery. But I am also one of those gardeners that has to kill things off before I figure out what I'm doing wrong. LOL!
I placed a rather large order (about $80) and received everything in 3 shipments: my roses in one, a few plants in another and then a very large order. I was shocked at receiving the large order in a big green bag; however everything arrived in great condition. Exceptions:the shamrock bulbs that I got free with my order were rotten on arrival and I'm concerned about the Black Eyed Susans that were very wet. Also dry seed packets (also freebies!) were in the huge bag and arrived damp but not sprouting. As a comparison, about a month ago I bought "fresh" Stargazer Lily bulbs from Wal-Mart. Opened them up as soon as I got home and they were rotten to the point that they crumbled in my hand.
In my humble opinion, I think maybe people expect too much from this company. Sure my trees and shrubs arrived as sticks, but based on experiences with other companies, these were beautiful. Every woody plant (and the roses) had an incredible amount of new growth/shoots and good roots. I did encounter a minor issue, I was shorted on my Privet Hedge (packer miscounted?). I emailed the company and within 24 hours I received a response and a promise to correct it. Their customer service is awesome.
If you are a meticulous gardener and everything must be "just so" and the exact color, etc. then maybe you should go to another company and pay $20 -$30 for a rosebush or another $30 for a tree that has foliage already. For the prices that are offered, I would highly recommend this company for the novice/casual gardner. My mother would see a plant that she liked at her neighbor's and take a small cutting or grab a handful of seeds on the ground. That's the kind of gardening I enjoy. BTW, I purchased the Privet to fill in spots in a hedge that I planted from "sticks" about 5 years ago. I plan to repost as things "develop" (sorry for the pun). I would definitely place an order with them again. To avoid alot of the shipping delay problems that I've read about, maybe make sure it is time to plant the things that you ordered? I learned the hard way you can't plant tulips in summer, etc. Happy gardening!

I had a great experience with Burgess. I didn't make an extremely large order, but everything arrived in good condition (and I have the WORST mail carrier in the USA). The packaging wasn't the sturdiest, but even after she dug it from the bottom of the stack in the back of her car, the trees still had blooms and nothing else was damaged. I especially love the hosta's I ordered. They are opening up beautifully!!

All plant arrived and were very healthy. The bare root "Fruit Coctail" tree was definatly BRARE ROOT but it does have buds on it.

They may not communicate as promptly as some would desire,
because they are busily filling all our orders!

Order # 31749107 for $75.

I purchased 4 hybrid poplar trees. Received them extremely dry after 3 weeks. 2 of 4 have survived so far, the other 2 were replaced once and after another 3 week delay in receiving the new trees, they arrived as dead sticks. I sent the label back and asked for a refund, but received a certificate for money off any other purchase I would like to make. The problem is, if it takes 3 weeks to get plants here, nothing will survive. Why waste the money. I would rather have had my money back. I will not utilize anyone affiliated with this group again. I can't believe any one would send plants by the cheapest route of snail mail knowing how long it takes.

Wow! Lots of bad vibes on this company! I have had fine results with the plants and seeds and when I have had to contact customer service they got the job done.

I ordered many items from Burgess. They all arrived in excellent condition. The Plants were young and small, but they have grown very well this year. I only had one or two bulbs that did not come up and that is to be expected when you garden??!! I did not even contact them as everything else has performed wonderfully! They also have the BEST prices. I can afford to wait for them to mature,as I garden to watch things grow. And thanks to their low prices,I can afford to watch MORE grow. Thanks, Burgess!

I live in northern MN and placed an order with Burgess even after reading all of the negative feedback. Maybe I am lucky, but my experience was absolutely wonderful. Everything I ordered came, and looks great. I ordered varigated weigalas, red maples, tree hydrangeas, hardy fucshia, double fucshia, strazzberries, russian olive, purple leaf plum hedges, passion flower, weeping willow, weeping cherry willow, sweet cherry, mounds of snow hydrangea, red bud trees, red dawnwood(maybe dawn redwood). Anyway, I got all of this at a fraction of what it would have cost elsewhere. Most came bareroot and dormant, but all had new buds. All in all my experience was good, except for worrying about what this site had to say. I will order from them again and again.

I ordered many trees and perrenniels from them this year and besides 1 tree all of them were in excellent shape. The order arrived in only 2 weeks as well. I spent $43.00 and it was well worth it. I will order from them and direct gardening again.

I recieved a catalog early last spring and sent my order out in April. Since I didn't have much to spend and wanted the most plants for my money I only ordered sale stuff. The end of may i recieved everything I ordered. I was a little disappointed at the magnolia trees. They were very small. Other than that I was suprised at how well the plants had done during shipping. Everything I recieved has lived and done extremely well, except for a tree that died due to getting uprooted by a dog, but even it was growing until then. Several of my shubs even bloomed this summer. I have recieved plants from other mail order places that have not done nearly as good. Also, I compared the prices of everything that i recieved with Henry Field prices, and I saved nearly $100 on my plants. I am very pleased with Burgess seed.

Hi
On 4-9-4 I sent an order off to Burgess seed. Then I ran across this site. It is safe to say it scared the peewaddins out of me for several reasons. I feared for my money everyday after that.
Then yesterday-exactly 1 mo. after I sent in my order-it arrived.
Yes, there was the green shipping bag I dreaded.
I opened it.
Horror of horrors....EVERYTHING was PERFECT!
How can this be, I ask? SOMEONE has made a mistake. It wasn't me. It wasn't Burgess.
So could it have been the disgruntled fear-mongers who delight in being negative & spreading hate & discontent?
I don't know. But I do know I am impatiently awaiting my new catalogue & intend to order something else asap.
Thankyou

I recently ordered several bushes, daylilies, and shrubs from Burgess on the internet. My order was acknowledged, and a question emailed to the company was also promptly answered. The package arrived approximately two weeks after the order was placed. When I opened the plastic bag, the aroma was pure nursery and greenhouse, earthy! The plants were in great condition with strong healthy root systems. Would I order from Burgess again? Yes! Yes!

I would like to say that I think Burgess is a good company. They have a really good Replacement Warrenty. I mean they are willing to replace your dead items for free as many times as needed in the duration of your 1 yr replacement warrenty. The only thing they require you do is send back that ORIGINAL SHIPPING LABEL which most ppl think is crazy but I dont. I was more than happy to send in the shipping label with a note attached to it saying what I oreded and what had died. And they replaced it for free for me with Great quality merchandise. They are more than happy to help you out in any way when it comes to you plants. And the Customer Service ppl are as nice as can be. I have talk to several of them and they have all been so nice and extremely helpful. I am not much of a gardner and when I called with questions they answered them all and gave me great infromation for me to help me on my way to become a gardner. Ya know ppl who have the negative feedback on the website call these ppl and start yelling at them when it is not their fault. You ppl have to realize that they are representatives of the company and are there to help you. You dont need to be rude to them and yell at them and hang up on them. All of them are there to help you out in the best way that they can. They are only following the Company rules. You may not be happy with some rules that are set but you shouldnt take it out on those who work in Customer Service. When I received my items in the mail I was more than satisfied with everything that I received. IT even came a little earlier than I had expected. They told me 3 to 4 weeks and it came in almost 2. I was quite shocked. I knew that it had to be processed and then shipped out. When they said 7 to 14 days for delivery I was a little worried but my post office thank the lord is great. They are pretty good when it comes to delivering plants. At first gotta say I was worried cause I know how some post offices will throw things around step on them run them over. For the ppl who receive damaged plants you have to realize it wasnt Burgess that sent them out bad it was the post office that damaged it.. And I should know I have a relative that works for them. And they told me that they dont care about the plants when they get them. They get pretty much beat to death when they have them and I was told they really dont see them as a high priority on their list. So that is why I was leary of the post office delivering it but thankfully I have the sweetest postman in the world. He even left the plants on my door step and not shoved in my mail box. So to those who have negative comments I say Boo on you. Cause it is not Burgess who is ruining your plants it is the post office. Burgess sends out live plants and its not their fault that the post office doesnt give a rats a$$ about the plants when they are handling them . I HIGHLY RECCOMEND BUYING FROM THIS COMPANY!!!!!!! They are all so nice and will be more than willing to help you out in any situation that they can!

I was scared when I found this site because I had just made and order with Burgess. I placed my order March 15th and I waited. During that time I read about everyones horror stories. I had also placed an order with direct marketing at the same time. On March 29th my order arrived. Everything looked dormant or had some green on them. I ordered many things from Burgess and some came in. My entire order from Direct came in and it all looked good. There were dried roots on my Lilac bushes but I just soaked them and My bulbs came in looking good. I ordered over 100 bulbs from Burgess. I only had 4 Iris bulbs that were a little squishy. I ordered a Rhondoderdron Evergreen and it came in Green! I just soaked everything and and planning on planting it in 2 days. I look forward to the rest of my order from Burgess since they sent me a partial order. The prices were attractive and the selection is really good. I hate it that some people have had a bad experience. I will be ordering from these companies again. I guess to only have a few bad experiences when you have thousands of orders is pretty good. Not too many people will let you know when they are happy. I live in Alabama so maybe I just lucked out with the shipping time table. I know I am happy. I will follow up in a few months with a report on how well things grow.

I ordered from Burgess a few weeks ago, and I just got it today. I ordered 2 Weeping Willows and the 50 piece bulb garden. My total order was under $15.00 including shipping. The trees looked great to me. At least 3 or 4 feet tall with nice healthy roots. The bulbs were also healthy looking. The only problem I had was the 1 free Stargazer Lily bulb was squishy feeling. But then it was free. lol. Other than that one minor problem, I am very happy with the quality of these plants. The 2 Weeping Willow trees were worth the $15.00 that I paid for the whole order. So I'm sure I will order from them again.

I found all the negative comments after placing a rather large order with this company. I was pleasantly surprised and relieved when my items were delivered in good condition and sooner than I was anticipating. The plants were packaged sufficiently, are all alive, and most are much larger than what I expected. I will order from this company again.