Comments regarding Burgess Seed
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Rating | Author | Content |
Negative | Bill418 (1 review) | On Jun 16, 2023, Bill418 Westmoreland, TN wrote: Burgess Plant and Seed/Gurney/EBurgess should not be in business. THE most unprofessional company I have ever dealt with. |
Neutral | jsphlynch (1 review) | On Apr 20, 2022, jsphlynch Morgantown, WV wrote: tl;dr: Low prices, with quality of products and customer service that reflect the pricing. BUT, it looks like things may be improving? |
Positive | CynthParker (1 review) | On Mar 9, 2022, CynthParker Caddo, OK (Zone 7b) wrote: This is a negative that turned into a positive. On April 11, 2021, I put in an order with Burgess that contained the Postage Stamp Orchard among other items. I got some of the order in May and some in June, but not the Orchard or any of the free items and gifts. When I called up about the missing items they told me it was now too late to ship to my area and they would ship the balance of the order next year (2022). |
Negative | Mollysrosegarde (1 review) | On Jul 27, 2021, Mollysrosegarde wrote: I placed an online order for over $200 through Burgess on 3/17/2021 |
Negative | AnonymouseJohn (2 reviews) | On Jun 30, 2021, AnonymouseJohn Los Angeles, CA wrote: Not a fan. No response, no update, no shipment. Went for a refund |
Negative | mingham (1 review) | On Jun 1, 2021, mingham Amherst, VA wrote: Order shipped 2 1/2 months after credit card charged. No packing material around roots and plants were completely dried out. Also received at Hackberry as a 'substitution' for the Black Walnut I ordered. Notified company next morning and received auto reply that I would be contacted 2-3 weeks later. By that time, I noticed that the three raspberries were infected with cane borers. Not wanting them to spread, I immediately bagged up the plants. |
Negative | Baddc053 (2 reviews) | On May 16, 2021, Baddc053 Brooksville, FL wrote: They are insanely slow. Almost 2 months ago I ordered a few packets of seeds. Nothing live, just basic seed packets. They only reply to my emails with a premade reply. Saying how much they care and how it takes 3 to 5 weeks for order processing. That time frame has passed, and only get lip service from them. |
Negative | ncohen (1 review) | On May 7, 2021, ncohen Pittsburgh, PA wrote: Sent check to Burgess on March 30, 2021. They cashed it in April. I have not yet received my order as of May 7, 2021. Phone line always busy. Email returned as gmail not able to find their email address. Seems like a scam company. Sent complaint form to Illinois Atty General for what that's worth. Very disappointed. |
Negative | jsimons (3 reviews) | On Apr 27, 2021, jsimons South Hamilton, MA wrote: Ordered plants from Dutch Gardens in May 2020 and they billed my credit card but never shipped. Refused to refund the money I paid. Claimed they would ship at appropriate planting time in 2021. It is time. Have not had any updates from Dutch Gardens. I have emailed them for an update and will file a complaint with Illinois Atty General if I do not receive a prompt and satisfactory reply. It is outrageous that this company would refuse to refund for an unfulfilled order. |
Negative | Catchadream31 (1 review) | On Apr 27, 2021, Catchadream31 Ligonier, PA wrote: I ordered 300 dollars worth of plants and seeds. I received a few packets of seeds after I sent several emails inquiring. Over a month and a half later, I sent several more asking about the large remaining order with no answers. I tried to call them and it rings then goes to busy. I finally sent an email stating that i am not impressed with this company and there customer service at all. I got an automatic generated email stating they sent a package out. I am to receive it today. By the looks of the size of the box deminsions, It is STILL not all of my order. I will never order from this company EVER again. |
Negative | EastOhio (2 reviews) | On Apr 2, 2021, EastOhio Newcomerstown, OH wrote: Do not order from Burgess or any of their affiliated companies. I ordered from Direct Gardening in 2020 and Burgess in 2021. Both times get excuses why things never ship. They do not want to return your money. Having to go to my credit card company to get my money back. |
Negative | akeim1 (1 review) | On Mar 25, 2021, akeim1 Ashland, VA wrote: I placed an order for over $85 for some perennial shade gardens plus some other plants and have yet to receive anything. It's been over a month and planting season is NOW in my area. No response... nothing... will not be buying from them again and headed to a local nursery for plants I can put in now. |
Negative | MyHabitat (1 review) | On Feb 25, 2021, MyHabitat Honea Path, SC wrote: I do not recommend this company. I placed a fairly large order. Most items did not ship for months after I placed the order. When a few pathetic sticks arrived it was dead winter and ground was frozen. All were bare root and looked dead. Some were SO very very tiny, it was ridiculous. I will be dead before those tiny specks will amount to anything. I attempted to grow the sad bare roots. Nothing grew. Not one thing. And who saves a shipping label--which Burgess oddly requires for any return or refund??? Never again will I order from Burgess and I highly recommend you don't either. Oh, and just two weeks ago I received another item...that I ordered over a year ago. This company is a joke. |
Neutral | cgoodloe (2 reviews) | On Oct 5, 2020, cgoodloe Clovis, CA (Zone 9b) wrote: I ordered a Dwarf Pear Tree for $13.99 and what I got was a dead stick with no roots or buds or anything. Jury is out on if the burning bushes are alive or not. 2 out of 6 blue fescues are alive. So I emailed them and they tell me that they don't do returns or refunds unless you have the shipping label off the packaging. Which I do not have because it's a shipping label and attached to the bubble envelope these came in that I threw out because who saves a shipping label?? Probably won't buy here again but at least the strawberries I ordered are alive. Everything else is dead so I'm about about $50 of plants because of the label. If you save your label then you can get as many replacements as they will give you for dead plants. How they can't see it's dead before they ship it is beyond me. |
Negative | jfallow (1 review) | On Aug 23, 2020, jfallow Seattle, WA wrote: I ordered a variety of seeds, bulbs, live and bare root plants from Burgess Seed & Plant Co. in April. They did not arrive until six weeks later, in June, by which time it was too late to plant most of the seeds. All of the live plants were dead and had been reduced to a sort of green slime; it looked like they had been sitting in a warehouse for the entire 6 weeks, and were long dead by the time they got to me. Burgess refused to either replace or refund the plants, even though I sent photos of the completely dead plants in the plastic containers they were shipped in, because I had thrown away the shipping label from the outside of the package. Since it is easy enough to track who ordered what, I can only conclude that this is a technique used to deny people refunds or replacements. This is the first time I had ever encountered a company that flatly refused to stand by its products in such an adamant fashion. Recommend avoiding. |
Positive | TimothyA (1 review) | On Aug 21, 2020, TimothyA Dalton, PA wrote: Year's ago,started clearing orchard space of a fixer upper property here in Pennsylvania.From family experience,I wanted some grafted fruit trees to enjoy fruit sooner ,and many on own root stock for low maintenance, and no chemical because insects seem to attack grafted trees more.I then looked to Burgess and they're amazing stock.I started with North star Cherry and Russian Mulberrys (tree)...Just as they said,the third season I would be in fruit and I wish I planted all Russian Mulberry's.I squirt some Neem oil on trunk now and again, for anti-fungal.The Cherries are just as fabulous.Through the years I have passed they're name,teamed on order's with friend's,neighbor's,cousin's and never been let down.They treat us all like gold.One time I had a Russian Mulberry never awaken,I sent in original slip and they replaced it with a MONSTER,and tossed in another little one.The shipping is actually the insurance in my mind ,and teaming up makes our orders larger ,so sure do not mind as they are honest and deserve for the great prices.Garden planting,again we team up and they for example,use some organic fertilizer that they also sell in envelopes that make them a sure great yield.The Potato tubers my cousin got me turned onto,best potato's ever that have a superior flavor and with fertilizer rolled on,resemble X-mas cookies that make me hungry.Now I have finest apple,pear,cherry,Mulberry orchard around,giant Russian Mulberry's to enjoy every july ,and all thank's to Burgess.My landscaping goodies from them I won't even get into.lol..When I see a negitive,I cannot believe and wonder if some think old fashioned,that once in earth, nature takes over.Cannot blame others for a red,rather than green thumb.My Green thumb Is Earned by experience.On my land until second week in august,the sucking ant's attack.I use Diatomasious earth (pool filter material powder) ,that is organic ground sea shell that cuts they're body when traversing through(dusting trunk and ground).If you can't make it with Burgess,you must ask other people tip's and be humble, because we all Love Burgess and won't go anywhere else.Every season change, we look forward to the catalog,and they have it all and is strategically organized for perfect yield chances.I recommend the Russian Mulberry's..On own root stock for hearty life ,and with invasive SPOTTED LANTERN FLY moving up east coast here from China,they won't bother..Russian Mulberry's were taken to China long ago and to thrive there with the fly,may be the sure chance if your area has the insect moving county to county attacking grapes and some other fruits.No matter if late frost,your sure to always enjoy the finest fruit,even when others have tough year..I noticed the larger the tree grows,the larger the fruit size and they are the perfect crop for United States...My Cousin and myself are teaming up on a order soon.Are trying the 100% disease resistant Service Berry,and Wintergreen Cherry Berry because the Russian Mulberry's just sold out for the season...Give Burgess a chance,and be ready to turn your thumb green with pride.. |
Negative | wvgardening (1 review) | On Jul 17, 2020, wvgardening West Union, WV wrote: i've done business with this company in the past and always enjoyed receiving,browsing, and ordering from the catalog. this year things really changed for the worse. burgess(and many other companies) put up the covid-19 disclaimer and use it as an excuse for poor or non existent service. my order wasn't shipped in a timely manner. i received a partial credit about 2 weeks after cancelling order and a couple weeks later received a shipping notice(1 of 2 packages)no use to call them no one answers the phone. any email is met with a generic email a week or two later. seeds arrived on july 14th, alittle late to plant in my area. if there really is a second package, i havent seen it. one thing i like about this site is it lists all the associated companies. so that i don't make the same mistake next year.advise everyone to do business elsewhere |
Positive | FeliciaCash (1 review) | On Jun 16, 2020, FeliciaCash Fort Morgan, CO wrote: We have ordered from Burgess twice. The first time most of our plants did well, long after we moved from that location. |
Negative | Montana1 (1 review) | On Jun 15, 2020, Montana1 Billings, MT wrote: Ordered seed potatoes on 2 April. Finally shipped two months later. Potatoes were completely rotten. Called and were told replacements would ship that same day and to toss the product. Called a week later to get status when they said they couldn't ship them until they received the packing slip ( which was completely soaked with rotten potato juice). Never again Burgess. |
Negative | howdy_ (1 review) | On Jun 5, 2020, howdy_ Grand Junction, CO wrote: Don't WASTE YOUR MONEY! |
Negative | Shakil (1 review) | On May 22, 2020, Shakil Hilliard, OH wrote: Last year I bought 14 plants including 3 trees for $224.45 from Burgess. Only five of them grew last year and this year only four regrew - two of them were grafted trees which are only growing from the base stocks. I contacted them many times over the phone (they only picked up once) and via email. I initially sent a picture of the shipping label and explained what is going on. They asked me to mail the original shipping label and explanation that I did on 4/1/2020. I have not heard or received anything in almost two months. When contacted via email, their reason for not sending replacements is, "Once we receive the proper information to process your replacement order we will do so. We see nothing on file as of yet.". Big fat money-grabbing scam. |
Neutral | garden124Toy (1 review) | On Apr 26, 2020, garden124Toy Canton, GA wrote: I just received 2 bare root maples, 3 bare root river birch. They are dormant and I hope alive. It will be a few weeks before I know. Their prices are very low, so I knew that the plant would be small, although I thought it was advertised to be 2 -3 feet. It is about 16 inches. If they are alive, they will be fine. I will update in about 3 weeks. |
Negative | HughS (1 review) | On Mar 24, 2020, HughS Elgin, TX wrote: WARNING: Do Not Buy plants or products from this company unless you want to jump through hoops from a Call Center when your order is messed up. |
Negative | BobsFarmandRanc (1 review) | On Oct 19, 2019, BobsFarmandRanc Papillion, NE wrote: After making my order the English Walnut trees "twigs: were delivered as expected and planted according to their directions. Only half of the trees lived, so I followed the instructions to return them for a replacement. Everything is good so far. Received the new trees and replanted them and all but one survived. Still good until I was told by a good friend three years later that the trees I received in both cases were peach trees, not English Walnut. As you can tell I am not a tree expert:( |
Negative | Rise22 (15 reviews) | On Sep 23, 2019, Rise22 Roseburg, OR wrote: I ordered a Kwanzaa cherry tree from these people, and had the foresight to keep the packing label, etc. They had to send this FIVE TIMES in order to get a LIVE plant to me. BEWARE!!!! This is one of the worst and most fraudulent companies around - and they go by so many different names now....just check the address, and order absolutely NOTHING from any company that has even a remotely nearby address!!!! Most are Bloomington, IL... |
Negative | Higswife (1 review) | On Aug 14, 2019, Higswife Alexandria, PA wrote: Of the hundreds of Burgess plants and seeds I have received over two years, most have not been “merchantable” as defined by federal law: neither “fair average quality” nor “fit for the ordinary purposes for which such goods are used”. I am amazed they’re still in business. |
Negative | DavidRupert (2 reviews) | On Jul 30, 2019, DavidRupert Harrisburg, PA wrote: My first email on 7/21: |
Negative | DirtDigger365 (1 review) | On Jul 2, 2019, DirtDigger365 Anoka, MN wrote: I ordered many items from Burgess this spring including 50 Vinca plants. The Vinca came 25 in two separate plastic bags. 25 were OK and grew. 25 were black and looked quite dead but I planted them anyway. When they didn't grow I contacted Burgess. |
Negative | willisjw (10 reviews) | On Jun 21, 2019, willisjw Frederick, MD wrote: I took a risk and ordered three pawpaw trees because everyone else seemed to be out of stock. What arrived in the mailbox were three dead sticks that I guess could have been thought of as bare root had they actually been taken care of. These were dry and useless. I gave them the benefit of planting to no avail. The company responed that I should have saved the label. I sent them a picture of the dead sticks on arrival and that was not sufficient. |
Positive | Slimeyfroglegs (1 review) | On May 9, 2019, Slimeyfroglegs Newton, KS wrote: I attempted placing an order on line in March of 2019. I had technical difficulties placing the order which was probably user error. I waited a week and didn't receive any confirmation of my order. I attempted calling several times but could never get through. I also sent 2 emails to see if they had received my order. Hearing nothing back from them I sent in the paper order form that was included in the magazine. I waited 2 weeks on confirmation of my order but heard nothing back. Again I attempted calling but could not get through. By this point several weeks had passed so I sent a letter explaining why I was cancelling my order. Another week passed. In my mailbox was a green plastic bag with plant material, I assumed was my order. I went to the postoffice with the un-opened package and 2 sets of letters to the billing department and the shipping department which included my original cancellation letter. Three weeks later I received a full credit minus the shipping fee on my credit card. I am pleased with my results, I just wish I could have spoken with a live representative during this whole process. After reading all the reviews I did not think I would get my money back. Nancy |
Negative | gracelynn007 (2 reviews) | On Apr 13, 2019, gracelynn007 Harvey, LA wrote: Ok so I am replying to all those who are posting on all sites against our negative experiences. I have googled Farmer seed & nursery and have come to realize that they are all part of the same group that are sending different catalogs and even emails. They are all listed on the same street. The problem I am seeing is the company is scamming people by saying they are different nurseries. I have seen more complaints about not being able to get calls through, and about if they don't save the shipping label the company wont honor their return policy. I have about 8 twigs that are supposed to be live plants and now I am seeing all these different catalogs are the same people. So here are all of the names, 1. Direct Gardening, 2.Farmer seed & nursery, 3.Exciting Gardens which is run through on your debit card as Richard Owens Nursery 4.Four Seasons and now I see on here 5.Burgess |
Negative | bandt1125 (1 review) | On Apr 11, 2019, bandt1125 Forest City, NC wrote: Placed order on March 9,2019, they debited my account on March 12th and as of April 11th I have not gotten my order yet or can't get a straight or definite answer from them. I have contacted them up to twenty-four times through their contact page with only four replies. Called them once and got nowhere with the lady I spoke with, she knew nothing and couldn't help at all. They only ever say that they are sorry for the delay, that they can't cancel my order since my order is the the shipping department, but they can't even tell me when my order will ship or if they even have the products in stock. I have told them that I am going to my bank to start a fraud claim against them, I still get no response back from them. I have filed a review of them with the BBB which they will have a chance to respond to, but when I even told them that in an email they don't respond. This place is terrible to deal with. I placed orders with Gurney's and One Green World at the same time as this one with Burgess, and their products have been in the ground for three weeks now. I would highly suggest that you stay far away from this company. They will take your order, take your money quickly, and then have no urgency to ship your order or communicate with you at all. |
Neutral | Betternext (1 review) | On Feb 25, 2019, Betternext South Holland, IL wrote: I've received their catalogs for years, yet have never purchased anything. This year, I'd planned to place a small order of perennials to add to my shade garden, the Colorful Shade Garden, 20 plants for $23.99. |
Neutral | one8sevenn (1 review) | On Oct 17, 2018, one8sevenn Kemmerer, WY wrote: Pros: |
Negative | rjaremus (1 review) | On Aug 27, 2018, rjaremus Woodridge, IL wrote: I have been gardening for over 50 years, so I know how to plant seeds and mail order plants. Unfortunately, I was too impressed by their glossy catalog. |
Negative | cjbloom (2 reviews) | On Jul 10, 2018, cjbloom Bloomington, IN wrote: I bought several packets of seeds from Burgess. They were all marked "Packaged for 2018". Germination on all packets was 0%. Rows were carefully marked, there was no mistake. The seed was dead as a doornail, all of it. |
Negative | bptroy1200 (1 review) | On Jun 19, 2018, bptroy1200 Nappanee, IN wrote: Waited quite a long time before receiving my order. When it finally arrived, plants were very poorly packaged In a non protective bag and most of them were dead. They say they have a guarantee but you better make sure you save the original shipping label. If you don't that's how they get around honoring their word. They refused to help me and just gave me the run around so I ended up paying $60 for three seed packets! Terrible terrible company!! |
Negative | Tanyainspace (1 review) | On May 31, 2018, Tanyainspace Toms River, NJ wrote: I placed a small order for 3 plants in January 2018. When they arrived in the spring, two of them were actual plants and one was a clump of dry roots. I tried to plant them anyway, but nothing ever grew. I contacted Burgess via email and was told I need to send in the original shipping lable. Who keeps that? I've been buying things online since the early 2000s and never had to supply a shipping lable to get a refund. I told them I don't have that so I will send the email confirmation with all the information. I get an email back saying that while sending the shipping label is policy that they'll make an exception for me if I send them a cancelled check or a copy of my bank statement! I could barely believe it, why would I send them my sensitive financial information? I do not trust them at all and am getting a strong scam vibe. I doubt I'll ever get my money back but I'll update if anything else happens. |
Negative | TArceo (1 review) | On May 23, 2018, TArceo Shoemakersville, PA wrote: Posted on May 23, 2018, updated May 23, 2018 On May 23rd, 2018, TArceo added the following: Well on the same day I posted this I tried calling again with no luck, again. So I decided to give them ONE more opportunity to either communicate what was going on to me, ship my order or refund the money for the items I have not yet received. I was clear that I expected an answer or a refund of the remainder of my order within 48 hours. Magically, I received a new 'shipping confirmation' exactly 48 hours later, coming through the USPS ... ??? ... live plants and roots via the USPS? ... ok ... I fully expect to have a delivery of dead, dying, broken items as I feel as though based on the hundreds of other reviews here and on other sites including the BBB, when you demand COMMUNICATION of some sort from this company or a refund, they seem to spitefully send all wrecked, ruined, dead, dying products. We will see ... if they prove me wrong I will update this accordingly. To make myself clear, I was OK waiting if there was good reason for it, though charging me immediately and then not shipping for weeks/months is NOT ok, I WAS ok waiting, as long as their was appropriate COMMUNICATION and updates! And as long as they are making their best effort to send quality items. For the record I don't consider seed packets with a mere 5 seeds in each packet, quality. Out of each packet, only ONE seed in each took and I say that with hesitation as those aren't really doing well either. It's a real shame. I love gardening, I could have been a customer for life. On May 23rd, 2018, TArceo added the following: I just realized my dates (long week!), I apologize, it's been less than 48 hours but the rest of my complaint remains true |