Comments regarding Bob Wells Nursery

In 2016, I ordered a 4-variety dwarf Pear tree. It arrived, and as typically happens, looked DOA. I've had other trees from other suppliers, and they usually rebound after being planted. Not this one. One of the grafts never had any sign of life, and one of the grafts barely showed life.

I initially called and was told to give it more time, some of the varieties grafted on take more time to show signs of life, but that if it didn't, they'd replace it for free.

Okay, so I gave it more time. Nothing. I contacted the company again, and was told they don't replace trees, but since someone had told me that they do, they would be willing to send a replacement for half-price (meaning I'd have to spend another $48.50), or they could issue a partial refund, but if I wanted a replacement, I would have to order a second tree.

I'd already spent $97 on the first tree that never developed as it should - and now they want me to spend more? No.

There was minimal growth on the tree in 2017 on the two grafts that had shown any life at all, and this year, it appears completely dead. Not a single leaf on it. Meanwhile, my peach, plum and apple trees - from other sources - are doing fine, so I don't think it's anything that I did wrong.

A complete waste of $97 plus my time in attempting to grow the tree for the past two years. And the company apparently doesn't have any meaningful satisfaction guarantee, based on my interaction with them.

"On Jun 18, 2018 11:55 AM, Bob Wells Nursery responded with:

I'm not sure who you talked to, but if you would have spoken with me, I would have been glad to replace your trees at no charge. I am happy to send you replacements now. We have some nice 5 gallon containers that we can UPS to you. Just let me know what varieties they were and your name, address and phone number. So sorry for your bad experience. We want to always stand behind our trees if they never leaf out. Feel free to call me if you would like.

Thanks,
Bob Wells
903-882-3550
BobWellsNursery@gmail.com"

Ordered a Dapple Dandy Pluot through the phone and arranged an in person pick-up. I had no issues with this, their customer service was perfectly good and very patient. I do have issues with the tree I received. The trunk is covered with dead spots. I'd call them cankers, but they aren't oozing, so hopefully it's just cold damage. Considering the amount of it, I don't expect the tree to live long. I also found peach borer damage at the base of the tree.
I may purchase trees from them in the future, but I will make certain that I can carefully inspect them before purchase. The person I had picking up the tree didn't know what to look for, though I would hope that one would be able to trust the company enough so that they wouldn't have to carefully examine every tree they purchase from them.

"On Apr 7, 2018 8:16 AM, Bob Wells Nursery responded with:

I'm so sorry that happened. We try to pick out the best trees for our customers, but we failed to do so this time. We would be glad to either give you another tree or give you a full refund. Let us know how we can work this out. Feel free to call me at 903-882-3550. Thanks, Bob Wells."

I purchased a large number of trees from them, paid to ship them to my town, but gopher cages for them and rented a backhoe and paid labor to plant them and all but one of them never leafed out. Although the nursery replaced the value of the trees, they would not replace shipping costs and required me to make a six-hour drive to pick up the replacement trees and were entirely unsympathetic to the massive costs that I incurred due to the dead trees they sold me. I felt that due to the trouble I had because of their bad product they sold me shipping cost should've been covered in the should've shipped the trees to me I was not happy with the service I received or the response I got