Comments regarding Jené's Tropicals

I ordered one mango tree from this company via their website on October 30, 2010. After a couple of days I called to ask when could I expect my order and the lady that I talked with said "It will probably go out next week", okay fine. I waited....nothing. I called the following week and this time another employee said "I am not sure when the order would go out because the person that handles the orders is out on vacation",.... okay fine.... I called the following week, an employee said, "We'll have to see if we have this tree in stock"........okay fine.... Later that week no one answered the phone or returned my messages. The next week "Our shipping has been down for a few weeks, maybe it will be up and running next Thursday"...... I sent a couple of emails, they went unanswered...

This went on until November 22nd when they finally responded to the second email that I sent asking them to just cancel the order.

I rated my experience with Jene's neutral because they never charged my credit card, therefore, it was just a matter of very, very poor customer service, but personally I give them a negative rating because I explained to the the very first employee I spoke with (and the second employee that I spoke with) that I do not live in FL and wanted to have the tree before our low temperatures set in, someone should have been up-front with me and said they could not fulfill my order and let me (happily) take my business elsewhere and been done with it. Instead, they strung me along and I was unable to get the mango tree from them or anyone else for winter arrived before I figured out I was just not getting this tree.

Ordered more than $200.00 worth of tropicals from this vendor online. After waiting three weeks with no ETA for the order's delivery, I cancelled the order.

I ordered from this vendor several years, ago, and it took multiple phone calls and a six week waiting period before I received the products that I paid for.

Jenes Tropical Fruits offers many hard to find varieties as far as one stop shopping, but the quality of each plant is a 50/50 gamble as far as I could tell. Having picked up the plants in person at the location, I do not know about their shipping. The lack of service was disappointing. I was also charged double for an item (only to be discovered later after I had already left.) If you really want an item badly as I did, you will buy anyway but if you can find it somewhere else buy it there!

customer service- at least their internet customer service, is appalling. would not respond to numerous attempts to order trees via email. even when i called in the order, i had to call in several times for them to actually ship the plants out.

The trees were more expensive than at Pine Island, and I put up with Jene's atrocious customer service because they are the only Florida nursery I know that will ship 7 gallon trees.

On receipt, the jaboticaba was immaculate- very large and healthy. The mango was twice the height of a 3 gallon tree i had bought from Pine Island but was not any more developed laterally.

I ordered 3 centennial kumquats which arrived in great condition. Also ordered citrus fertilizer which I have not received as yet with this order. I ordered again recently and have not received the second order of fertilizer. I sent an E-mail with the first order to include the fertilzer with the kumquats (may 06) and still have not received them as of 6/16/06.

Jene's has a great selection and I wanted to order from them, but they won't return my e-mail asking for total cost with shipping. Instead, I'm giving my business to Pine Island Nursery who has promptly answered all questions I've asked.

ordered from them twice and the plants were all in excellent condition and rooted. their expediency leaves a little to be desired and their website needs to be updated to reflect their inventory. although i was satisfied overall, they could do better.