Comments regarding MegaGro

A recent order on the Megagro site was incomplete. BUT, after over FIVE EMAILS to sales@megagro.com and to the owner maven@megagro.com-no replies. I wanted their reply of when the items out of stock would be shipped. Over two weeks of waiting. Also, called their phone number and no reply. NOTE: this business has numerous BBB complains and complaints on other scam sites. Strange, I was using their site for orders for five years and only this year they have appeared to provide poor business,

In my opinion, Do NOT use

I was ripped off last year by this scammer named Matt Aven. It seems he's moved around quite a bit lately. The address listed above is incorrect and it was his home which was sold last year. He is now using a UPS Store mail drop. It's obvious that he's a drop-shipper that can't pay for the products so they never get shipped from his supplier.

In the future, always look at the contact address and then look it up through Google. If they use an apartment, a drop box at a UPS store, it's usually a scam.

If you would like to contact Matt Aven or his wife, Jessica, you can easily locate their real address and phone number, it's listed at http://www.whois.com and type in megagrow.com. There will be your information. Of course the information listed on their website is incorrect. They have not returned my calls. BBB gives them an F rating. Next step for me to file a complaint with the IL Attorney General's Office.

Posted on July 7, 2015, updated July 17, 2015
Well I wish I would of seen this page before I ordered from Megagro.
I ordered some algoflash and soil syrup. Megagro took my money out of my credit card on June 24th 2015. I have not heard from that company ever since. I tried to call and I wrote 3 emails which were unanswered.
So I had no choice but to contact the BBB of Illinois today!

BUYER BEWARE!

Buyer beware! A plant group I belong to on-line had recommended MegaGro as a source for a particular type of fertilizer, due to their very reasonable prices. I placed my order in early April, paying in full by credit card at their on-line store. After receiving the initial order confirmation email, I have heard nothing since. I have written emails, placed telephone calls (goes straight to voicemail), and sent messages through their site-based contact board... NOTHING! The friend that recommended me has attempted contact as well, to include FAXing them, and still nothing. Now it appears that others in the same group are having the same results. I am opening a claim with the Better Business Bureau today. I emphatically recommend staying away from this company!

I have used MegaGro in the past with no problem. I have been trying to contact them for 2 months now with no response. I suggest spending your money elsewhere. If you can't even contact their customer service how can you resolve any issues? Order from them at your own risk!

Posted on June 11, 2014, updated July 21, 2014
Posted on May 16, 2014, updated June 11, 2014
I actually love the megagro products but I have been trying to contact them about an order and no one has gotten back to me about the problems.
Only half of my order was delivered, which was fine because I know sometimes you might not have everything to send immediately, but the problem is their communication options are completely crazy. They do not answer their phone. I am sure that is because they don't want to deal with angry customers.. but whatever, when there is a problem they need to deal with me immediately. I have emailed them daily but they have not gotten back to me.
The other problem I had was that the Lawn Honey emptied immediately when it was hooked up to the hose. I have used the Lawn Honey before and it lasted for several applications. I used their delivery system and followed the instructions. I even drew a line with a permanent marker so I would know how much I was using. I didn't even get a chance to check it because in less then 2 minutes the whole bottle emptied. At least I was able to get some around my two mini apple and orange trees, but the lawn did not have an opportunity to get sprayed. I am now still waiting for my Rose Care kit which I need to get on the plants now that we have a little break in the hot weather.
If they would only contact me and let me know what was happening with the order that I paid for. Will reevaluate if I ever hear from them.

I, too, ordered from Megagro... on July 25, to be precise. My card was charged but no shipment was ever made. I have received no response to my attempts to contact the company, except for an automated email from info1@megagro.com saying "Thank you for contacting us. We'll get back in touch with you as quickly as we can"

I'm particularly disappointed because I had ordered from them several times before and was happy with the products.

I've ordered from MegaGro in the past, but I placed an order in early August, they took my money and I have not received the product. They don't answer the phone. It appears they took my money and locked their doors!

I ordered the MegaGro vacation water system July 25th, I received a email
confirming my order and my credit card was charged. As of today 08/07/09 I have received nothing. I left 3 emails and called twice, the first time I called I left a message, the second time a recording said the mail box was full. I guess I lost my $40. Sad, think I'll cancel the charge and dispute it.

I placed an online order with Megagro on July 1 for their Lawn Honey Package; it was posted to my charge account on July 2. I rec'd acknowledgment by e-mail of my order. They advertise shipment within 3 days with e-mail notification when shipped. As of this date (July 15) I've received nothing. I've called their toll-free number 5 times and left messages (never get a real person). I've left e-mail requests on the link provided in their acknowledgment e-mail and always get an automated response (we'll get back to you) 4 times ... and no one has gotten back to me either by phone or e-mail. This was my first order with this company and I will not use them again. I consider them totally unreliable and possibly "fly-by-night". I would caution anyone against placing an order with this company.