Comments regarding Peony Garden (Frankford Nursery Peony Superstore)

sent my CDs with pictures for my database on http://www.paeon.de, kind cooperation

I just had a replacement arrive for a tree peony that didn't survive. Ken has been very gracious and helpful. I would not hesitate to order from him again.

I have nothing but positive comments to make about Ken and his Peony nursery. I am disappointed to see the negative comments written ,but that is personal opinion.
I have been ordering from Ken for 5 years now. I have always been very pleased with the product he sends. He has the most varieties of peonies and great communication. He stands behind his product and does everything in his power to make it right. I guess that is why I am a repeat customer.
An example of his good business practices can be demonstrated by a recent event. I ordered a Itoh hybrid "Garden Treasure" 3 years ago. It arrived and was planted. It bloomed this year and to my disappointment it wasn't GT. It was however still an itoh hybrid.
I contacted Ken this summer and after he saw the pictures agreed it was not what I purchased. He asked me if I wanted a refund or a new plant. I told him a replacement would be nice. I received an email shortly after telling me I would be getting a replacement from his own personal stock at no extra charge to myself. I was still able to keep the other plant .
I just planted the new plant. I am thankful to Ken for being an honest retailer. I am sure other nurseries would not have treated me as well.

I had ordered with Kenneth last season, and was shipped 3 peony tree's. I found the prices reasonable, considering the sizes, and prefered to pick my plants myself, instead of waiting for a nurseries selection and higher prices. I got my order in October, and the plants were a decent size, except for one had been broken in the box.

The broken peony did not survive the winter, and I had really looked after it, plus we had a mild winter. I felt the plant had been too stressed, and planted too late. I expressed my thoughts to Ken, by e-mail, not expecting to be refunded, nor did I ask for a new plant. He automatically offered to replace the plant, which I recieved, and it was huge. It looks really great, and he made an effort to send it earlier, as we have snow, and cold weather early here.

I do however think that Ken has a big business, and might not have enough help to get these plants dug up and sent out. I know that mail order is an extremely difficult business, and owning a nursery take a huge amount of time. He answered all my e-mails quickly, and I really think he does his best. Thanks for the replacement Ken. S.R from Alberta.

Last year I ordered 4 peony plants from Ken. They arrived and were healthy - beautiful. Unfortunately one of the peony trees I order did not make it thru the winter. I contacted Ken and he told me that some peony trees came up later than others. I was to contact him again in August if the tree did not show any life. Well it is now August and my poor tree is not showing any sign of life. I re-contacted Ken who has sent me a free replacement plant(today). Ken did this even though his site clearly states that he is not responsible for the peony(s) living after they have been delivered to the customer. I would most certainly, deal with Ken again.

I'm a garden designer and also a peony collector. In 2004 I ordered a lot of peonies from Ken Clare. ($1,900.00) to be exact. Every peony I ordered was in excellent shape, packaged beautifully and shipped at the appropriate time. This shipment included tree and herbaceous plants. Some of the plants bloomed the first year (2005) and most are blooming this year. He also sent me 2 or 3 free tree peonies that are lovely. They were what I wanted NOT what he sent along as a "bonus". His prices are excellent and he was great every time we talked. When my order arrived it was missing 2 or 3 plants (the order was complicated from my end because I was ordering so many and if he thought they weren't large enough to suit my needs he would call me and let me know. I would then substitute something similar.) When I called and told him he immediately shipped them at no additional cost. He was extremely nice and fair. I would buy from him again.

My mother loves peonies and every year, I'd order a plant from Ken Clare to be sent to her as a gift. I enjoy looking through Ken's huge peony collection and picking out peonies that I feel my mom would like and a little more "special". Ordering has been always been pretty smooth: I'd send him an email and he'd respond within 24 hours, nice and prompt. The exchange has always been efficient and the plants received have been great. Except one. About two years ago, I'd ordered a larger tree peony and it was damaged during the transit. When I contacted Ken about it, he said to give it a chance and if it really doesn't make it, he'd send a replacement plant. My mom tried to revive the plant but after two years, the plant still looks pretty dead. This morning, I emailed Ken and was pleased to hear a gracious response by this evening that he would send my mom a replacement this Fall. So far, I've had a pleasant experience dealing with Peony Garden.

I'll post again in Fall when the replacement is sent.

My first experience with the vendor so far is mostly positive. There were prompt order status updates and helpful planting tips via email. Because this is my first year, I ordered late - at the middle of the October -and expecting to get plants in a few days as the owner said he was digging & shipping them right away. But I was then told they won't arrive until end of October. I was really upset at first because of the late of the season. But the owner was responsive to my complaining mail and gave reasonable explanations. And the plants arrived earlier this week, later than I was hoping for but within the promised time of the vendor. All of the bear roots looked healthy and strong, two were very large relative to my limited tree peony experiences (a few 3-year roots with another vendor). In addtion, given I'm new to this, the owner promised that he would help if the plants was not grow well. say So overall, I appreciate the vendor's efforts. Hope next spring, the result will be fine given the whether this week is not as cold as last months.

Two years ago I ordered Sea Shell from Mr. Clare. Granted, it arrived in the midle of November, however, Mr. Clare answered all my e-mail regarding the late delivery.
The peony had one great bloom in its first year whch I did not even expect and this year it blossomed with many blooms. You have to be carefull with planting peonies, it is easy to blame the supplier rather than yourself for plants that do not perform. I will order from this nursery again.

Last year I ordered several herbacous peonies from Mr. Clare's farm. We also received a tree peony as a gift from someone who ordered it from Mr. Clare and had it shipped to us. They all wintered well (we had 4 - 5 feet of snow all winter long) and grew into healthy plants in the spring. Not all blossomed as will happen with peonies, but the plants are all strong and very robust. The tree peony was especially beautiful with several blossoms. I have placed an order for several more peonies for this planting season and I look forward to doing so for many years to come. If something does not grow well, I will first look to my own mistakes as the reason, just as any responsible gardener would do. I have read all of the comments, negative as well as positive, and I am very confident that venting, thought a healthy exercise in self preservation, is not the intent of this website. If you are not a perfect gardener with a 100% success rate, don't worry. Next year you will do better if you can learn from your mistakes. Blaming Mr. Clare for your crop failures is counter productive. A word of advice to readers and future buyers: When reading any e-mail correspondence, including this one, read only for content, not for tone. To assume someone is being curt and short is just not fair. Mr. Clare is extremely knowlegeable about tree and herbacious peonies and is operating a substantial and obviously successful mail order business. One should not expect a doctoral dissertation length e-mail response from any busy grower, flower or otherwise. Everyone should plant peonies from Mr. Clare's farm. He grows them from the heart.

This past spring, I placed a substantial order from Peony Garden. After placing my order and sending money, I read the comments from other customers here on the Gardenwatchdog. I was really nervous about the order I had already placed, and had paid for. (To say the least, my expectations of what this order would turn out to be - were very small after reading the comments.) Before my peonies arrived, I received an e-mail notifying me of their shipping, and they arrived in great shape. The roots were no smaller than other peony suppliers have sent me. I was very pleased and very suprised at the way this purchase came out. I would buy from them again.

Peony Garden/Frankfurt Superstore is a small operation run by a Canadian gentleman named Ken Clare. He is a peony enthusiastist extrordinaire! There are a number of great and better known suppliers of peonies, but Ken has the distinction of being able to obtain hard to find peonies (Pfeiffer's Red Triumph, Helen Matthews, Cornelia Shaylor) for conventional prices, since he has access to almost a thousand different varieties. His website has hundreds of pictures of peonies, which is very helpful if you want, for example, a rose shaped red peony, or you want something different and need more than just a written description. I ordered three peonies from him last year, and two of them bloomed this year, with the third forming a healthy plant. One root had seven eyes! Best of all, when you write to him a human being responds. He also asked me to let him know how the peonies performed.

Because he is in Canada, he is obliged to provide an inspection certificate, which is $10.00 per SHIPMENT, not peony. But there are no taxes, which does a nice job of offsetting that cost.

Seeing last year's peonies in beautiful and healthy bloom, I am ordering more this year.

I ordered 5 peonies from this grower 2 years ago. The rhizomes arived in the fall, and were large, fleshy, well packed, and with a minimum of 3 eyes. This year they have buds and I can't wait to see how they turn out. The plant selection is amazing, and the web site often features more than one photo of the flowers, which gives a more realistic impression of what they will look like in the garden.