Comments regarding Gardener's Supply Company

Posted on June 6, 2012, updated June 7, 2012
I ordered a costly raised planting bed many weeks ago, which appeared to be in stock at the time I placed my order. After waiting a reasonable period of time to receive my order without seeing it, I phoned their customer service department to get the status of my order. I was told at that time that a delay had occurred, although I was never notified either by email or phone of a delay. I was told that it would be sent on a particular day, but it was not and again I experienced another lengthy delay. I phoned a second time and was told that there would be an additional delay in receiving this order. I explained that I was unhappy that I had to make two calls to them to find out the status of this order because they never contacted me. To compensate me for my trouble, the woman I spoke to said she would apply a fifty-dollar credit to my next purchase. Last week, I received a phone call from someone there who told me the raised bed had just gone out via FedEx and it would arrive in two cartons. Today FedEx delivered only one carton, so I phoned Gardeners Supply and spoke to a man in customer service. I explained that only one carton arrived, although I had not yet opened it. He told me that I definitely should have received two cartons and asked that I open it and describe what was inside. I opened the carton and discovered that what should have arrived in two cartons was placed in one. There were the wood panels, along with loose screws and hardware scattered all over the inside, some of which had rubbed against one wood section and gouged it. The metal corner pieces were also placed inside the carton without any wrapping around them. It appeared that whoever packed this product simply threw everything in together without trying to protect the wood. It was a very poor packing job. The man I was speaking to offered me another $10 toward the existing credit, along with a promise to send out a new panel to replace the damaged one. Because I no longer trust this company to do anything right, I told him that I want this product picked up and a full refund given to me, which he agreed to do. In the past, overall, I had been very pleased with Gardeners Supply, but this will absolutely be my last order with them.

Have used them before and been quite happy.
Just spoke with a rep regarding an order as I had not received a confirmation email and they mentioned that the website was under reconstruction and the automatic confirmation emails were not going out.
Also found out that they are now shipping via "Smart Post" which is the amalgamation of FedEx and USPS which always puts you on the zero priority list. It takes a while to receive things. My order was shipped on 3/29 and they estimate it will arrive "sometime next week" which is ± two weeks in transit.
Make of that what you will.

I've ordered from this company once. A couple of weeks after ordering, I received notice that the product I had ordered was backordered. It took about 3 months for it to arrive.

I did want this product badly enough that I waited for it, and did not call to cancel. This was a specialized product I have not found elsewhere.


Shipping was on the high side, but I was willing to pay it for this hard to find item. However, a refund of the extra money that I paid for expedited shipping would have been nice given the situation.

We received a gift of 6 months of flowering bulbs. The first month was 3 amaryllis bulbs, which did not bloom although there were profuse leaves. I notified the company, and they extended the 6 months to 7. To me it seemed that the bulbs were rather small. For the other months it also seemed that the bulbs were much smaller than ones I would have tried to force (which I have done many times). Generally, the tulips performed poorly. There were too many months with tulips and hyacinths...a lack of variety even though hyacinths are a family favorite. Today we received the 7th month (the extra one), which again is tulips and hyacinths with a few other things, already in bloom in the box. In June one might expect something else, especially after having received tulips and hyacinths many times before. The gift is a tremendous idea, and it was always fun to get the well-packaged boxes, but my assessment is that the bulbs were not of superior quality and lacked variety. I found this site hoping to read other comments about this particular item, but I found none.

I'm a frequent customer of Gardener's Supply because, frankly, they have great selection and I can get multiple things I'm looking for in one place. But I was rather perplexed when I placed an order, then placed another order a few days later using a coupon code for free shipping, and I received the second order in just a few days and the first order (for which I paid shipping) 11 days later. I wrote to the company asking for some explanation and saying that while I understand the second order was delivered within their 6-12 day range, I didn't understand how one order (for which I didn't even pay shipping) could come so quickly and another take so long. And frankly, shipping just shouldn't take 11 days when you are paying more than $10 for it. Unfortunately the response I received could have been generated by a computer. It didn't answer my question and instead told me that if I wanted my order sooner, I should pay for expedited shipping. That's the kind of thing that can turn me off of a company forever. I don't care if you don't need my business, it's nice to know that you at least appreciate it and it would have been nicer if they had actually taken the time to respond to my question. Oh well. I guess from now on I'll look for items at smaller merchants who have a better understanding of customer service.

I ordered several rolls of the recycled rubber mulch edging last spring.Was out of stock but I patiently waited.It was very expensive to do all my flower beds,but I figured it will last forever. WRONG! Besides being very difficult to work with, I have grass growing right through it. I'm out close to $300.00. I have yet to contact them about this, will do it today.

I've found their gardening supplies to be a little expensive compared to some other companies, but they often have nice sales and discounts. I usually wait for a sale to buy, but everything has been of good quality and worked as advertised.

Their customer service is superb. I once bought a rain barrel that arrived with a mysterious second tube of beaten-up plastic around the outflow, which prevented me from attaching a hose. They worked with me until we figured out that the second layer of plastic wasn't something that had been partially torn off, as I thought, but some extra plastic that had been left on after molding. They suggested I try to cut it off - if that didn't succeed or I accidentally cut the barrel, they'd send me another one. (The operation was successful and I didn't have to ask for a replacement.) Very nice, patient people.

Their store is also worth a visit, but quite a temptation to the credit card!

Overpriced, not by a little, but by a lot. Felco #2 pruner is $44.95. I found it at Stillbrook for $39.95, at dealtime.com and Muddy Boots Mercantile for $34.95, and at the Felco store for $32.39 (albiet on sale). Shop around before buying here.

I receive special email offers from this company, and quite often I'm disappointed to find items that I'm interested in are listed on their website, but not in stock.

I recently ordered a split bamboo decorative fence from them, and I'm happy with it. It was easy to install, as advertised, and after extensive searching online, I determined that they definitely had the lowest price on the item. It would have been nice, however, to have clearer instructions on care of the fence.

Great selection of artsy stuff for garden and yard. Has a good selection of misc. garden items also.
Has gotten a little high in prices lately. Their catalog has gotten away from natural products and garden solutions in the last 7-8 years.

I have not had such good luck with Gardner's Supply. I ordered their plant blankets to protect my plants during a very mild zone 8 winter. When I lost numerous plants because these didn't work, Gardner's Supply insisted that I gather up all these 6' X 20' blankets and ship them back to them in order to get any sort of credit. Of course, trying to fold all these up again and/or find a box large enough to stuff them back into was more trouble than it was worth. Anyway, I was most disappointed.