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Comments regarding Aloha Orchid Nursery

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18 positives
2 neutrals
26 negatives

Comments:

RatingAuthorContent
Neutral DCUrbanGardener
(15 reviews)		 On May 12, 2006, DCUrbanGardener Washington, DC (Zone 7a) wrote:

Altogether I have placed about 10 separate orders from Aloha Orchid over the past two years before I found Dave's Garden. Some of these orders were for myself, and some as gifts.

I couldn't speak for those receiving the gifts, but only for myself. Their plants have always been so-so, but I thought their cheaper prices reflected the quality. I have had good luck in improving the quality of those plants since then.

My last shipment, just before Thanksgiving last year was a joke. I had ordered 5 different species from them packaged as a special. I think it was the Orchid Collection #2. Three out of these 5 had root rot. Potting mix in all five containers were severly broken down and the orchids clearly needed to be repotted.

I knew the three orchids had root rot because of the visual evidence when I repotted the orchids. Within a week, I had to throw one of them out, because of the fungal infection that was so severe I couldn't do anything about it. It was too quick and I didn't want my other indoor orchids to be affected.

Specials is specials, but sending out diseased plants?

I sent them an angry email. One of the associates replied asking what the problem was. I emailed them digital pictures of those plants and the potting mix. I haven't heard anything back since. Various attempts in contacting them were fruitless.

I haven't purchased from them since.

On May 16th, 2006, DCUrbanGardener added the following:

One may also read the Better Business Bureau Reliability Report on this vendor on here:

//www.hawaii.bbb.org/commonreport.html?compid=41000786


On June 2nd, 2006, DCUrbanGardener added the following:

I find it interesting that the company is now ready to send me replacements after numeral calls not answered, and an email with photo proof not answered. And this purchase was done in December of 2005. Five months have gone by. Have they been so busy that it took them 5 months to respond?
On June 29th, 2006, DCUrbanGardener changed the rating from negative to neutral and added the following:

I had to return to Aloha to place an order for a specific cultivar for a special occassion, since they are the only one who carries that plant. I noted my past disappointments with them in the comments box.

In the process, I discovered I had made a mistake with the order only after the order went through and my card charged. I did place another order, this time the correct one. Then I called, left a message, asking them to cancel the wrong order.

They called me back, saying the order had been cancelled. And we had a very honest conversation on the phone about what had transpired in the past, misunderstandings and miscommunications.

I am changing the ratings back to Neutral; pending future encounters.
On May 12, 2006, Aloha Orchid Nursery responded with:

"

On May 23, 2006 1:47 PM, Aloha Orchid Nursery added:

Please call us, we will be more than happy to send you replacements. "
Neutral Yardstk
(1 review)		 On Feb 20, 2006, Yardstk Glen Allen, VA wrote:

I ordered 2 orchids Monday, February 13th, 2006, with 1 heat pack, and paid for expedited 2-day shipping. As of Monday, February 20, 2006, I have received nothing. I called last week requesting tracking numbers and ship date for my order. They indicated that they couldn't find said order, however my bank confirmed the debit to Aloha Orchid in the amount of $54.13 on occurring Tuesday, February 14th. Thus far I have left 2 more messages and one e-mail. I have heard nothing from them regarding the shipment.
I realize this is early to complain, however I paid for expedited shipping and have nothing to show for the money I spent. I will update this when I have more information.

On February 20th, 2006, Yardstk changed the rating from negative to neutral and added the following:

Good news!!! I got a call back today, February 20th. My order has been found and will be shipped tomorrow. Hooray! They were very nice on the phone and apologized profusely. I should have them by the end of the week.