Comments regarding Alberta Nurseries and Seeds, Ltd.
Click here to return to Alberta Nurseries and Seeds, Ltd.'s listing.You are viewing only negative comments
|
Comments:
| Rating | Author | Content |
| Negative | Gizmolady (1 review) | On Sep 7, 2014, Gizmolady High Level, Canada wrote: I spent well over $300 with this company, and it will be the last. Not only are the seeds old, there are no expired dates on the packaging, the only way I could tell were some of the paper packages were yellowed, old pics, re-priced labels and less than 10% viability. They are packaged in clear plastic which does not help them to last. I had to purchase local seeds in order to replant. The living plants I had ordered, quite a few did not survive. With my order lacking some items and being late in the year, I opted for a refund. Great! I received my refund...... The cheque bounced! Now, what to do. After finally reaching them....after numerous 'no answers' instead of risking another NSF I opted for them to ship me a live plant the next season. I should have opted to try for another refund. Blackberries, which are hard to kill, did not grow. Very disappointed, in what used to be a VERY great source, the reliability of seeds and plants in such short growing seasons is a necessity and costly endeavour. My family, which had ordered from them for the last 50 years have found a new supplier. |
| Negative | phoenix2012 (3 reviews) | On Jun 4, 2012, phoenix2012 Yorkton, Canada wrote: Posted on May 24, 2012, updated June 4, 2012 On June 3rd, 2011, phoenix2012 added the following: Follow up..Today I got an email from then and they were most apologetic, told me to burn the plants if possible and they would either refund or replace them. So at least they responded quickly and are doing what they can to make things right. On May 24th, 2012, phoenix2012 added the following: ok update almost a year later. I have NOT got a refund and when I emailed them about it I got a reply saying they didnt have any record of sending one. she said they had been changing their computer system and must have lost the email conversation. They were most apologetic and asked what did I want to do, refund or replace the seedlings? Since I had wanted Evans Cherry and had not been able to get them elsewhere (and mice took out two of the cherry tree seedlings that I did get elsewhere) I opted instead of the refund to get the replacement trees, and I was assured they would be sent to me in the spring. This was back in the winter. There has been NO sign of either trees nor refund. In the last few weeks I have emailed both the person with whom I exchanged emails this spring, and to the company address and neither have bothered to reply. I am very unhappy and disappointed at this whole business and can only assume it is best to avoid buying nursery stock through the internet from these people. On June 4th, 2012, phoenix2012 added the following: well I sent another email to this company telling them I had posted a negative rating on Dave's Garden. Today I got THIS email: Further to your unending complaints ie: your recent email as of SUNDAY June3rd. Your order has been sitting at your post office awaiting your pickupsince FRIDAY. It was there within 2 working days. As you can see, I sent youan email to that effect on the May 30th....as a REPLY to your own email.Dave's Garden is gong to be MOST interested in this - you are correct...(We'll add our own rider, thank you) but do as you wish.We will agree that your Seedlings have been replaced and shipped again. Therest is up to you. No further need to let this keep you grinding, yet again- that is up to you as well.Regards,: So apparently 4 emails over the course of a year = unending complaints. It is also interesting they did nothing until I said I had posted a negative review in Dave's Garden. . I did not get an email on May 30 but even if I had, that would have been a reply to an email I sent of May 17 so two weeks to reply to an email??! After patiently waiting a year?! Because I am not close to the Post office and they do not phone when things come in I had asked that they be shipped by bus. Indeed the invoice had that instruction on it but it was crossed out and sent by mail. So I made a trip to the P O and indeed there were 5 seedlings in a box. They have numerous sprouts on them but they look like potatoes look like when they have sprouted in the dark. The leaves are a pale yellow and the new (branches?) are white and twisted like a monkey tree might be. On one stem they are all facing in one direction as though the stem was sprouted lying on it's side, on the others several are curled entirely around the stem, one is an entire circle looping up and around and down and back up. Most of these hopefully will be able to be trained into growing like a normal tree does with branches on all sides and reaching up instead of down. Otherwise they will need a lot of pruning of almost all the new shoots. The leaves are so small and still curled so I cannot tell if they really are a cherry tree..they look more like a forsythia at the moment, with the colour of the leaf that is there. Still, they look healthy for something apparently raised in a closet. Just the few hours in pots and filtered light is beginning to encourage a little tint of green in some of the leaves. I doubt they will be able to be planted out this year. So eventually I did get some seedlings. People can judge for themselves if they want to run the risk of a similar saga dealing with these people by email. If you go to their physical location everything is likely fine. but obviously by the way I was treated e-customers are at the bottom of the food chain in their business. |