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Comments regarding Spring Hill Nursery (aka SpringHillNursery.com)

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473 positives
165 neutrals
445 negatives

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RatingAuthorContent
Negative Kaliska
(1 review)
On Jul 29, 2022, Kaliska Cedar Rapids, IA wrote:

One of the plants in the order became unavailable. Rather than shipping the rest when they need to be planted I ended up with iris and slow growing plants in late June with already 90F heat during the day and 75-85F at night. They were not going to grow and probably not even survive if put outdoors. It was not likely they'd go back to being dormant until fall so to keep some bright sunlight and cool loving spring/fall plants alive I quickly ordered some grow lights, found some big pots, used up most of the soil I'd bought for planting this year, and filled the bay window that has an ac vent below it. One was very slow to sprout but I did manage to save them all so far.

The rest of the order only got worse.

1 bag of a mix of tubers turned out to be empty with nothing but the peat mix they packed the others in. Out of the remainder of what should be very hardy species that are near impossible store and ship wrong only 2 of 5 have shown any growth. 1 is growing well and the agastache despite having leaves when planted is still about 3" tall. Everything should be several feet tall with flowers by now but they apparently sat around not properly kept dormant and not being shipped for several extra months and now are struggling to grow no matter what I do to try to help them.

The backordered item was refunded but not for anything beyond what the plant was listed for on their website so any additional shipping or tax was not included. They are willing to make me pay the shipping cost for their mistake but they won't do it in order to get the other plants out alive. Every other nursery I've dealt with over the years would have gone ahead and sent out the other plants and accepted that selling more than they can get of something is their mistake. They would have accepted the cost of having to ship it separately when it became available or it would have immediately been cancelled with a full refund and probably a discount code on future orders.

With the missing and dead on arrival plants this order probably would have ended up free from any other of probably a dozen online nurseries I have ever used due to the low quality they sent out, mistakes, and inconveniences. Spring hill Nursery won't even refund the empty bags and dead plants they already charge more than most for. Don't bother gambling on this place. They have nothing you can't find elsewhere with less risk.

Negative noted
(1 review)
On Jun 15, 2022, noted Bloomington, IN wrote:

Springhill Nursery sells products that they don't have on hand. I have waited months for a shipment that keeps getting moved back. They don't notify of shipment changes, you must log in periodically to see the new shipping date. The bush to have been delivered mid-April is now slated for mid-July (the worst time to plant a bush), maybe it will get here by the fall. This is after calling them and having my order placed on high priority.

I also placed a large order last fall for spring delivery which was delayed and delayed until I finally cancelled it as too late for spring planting.

I used to order from them regularly but never will again.

Negative MissDebra
(2 reviews)
On May 28, 2022, MissDebra Hollister,
United States wrote:

I am a Home Depot customer and order quite a few live plants from them which are supplied by a variety of growers. What I receive is always beautiful and thrives. This time I ordered two plants from Home Depot that were listed as coming from Spring Hill Nurseries. What I received was inferior and damaged. The quality was horrible. Do not be fooled by Spring Hill Nurseries' friendly customer service. They will waste your time telling you to just give their pathetic little plants a chance. If they spent more money on sending out healthy and vibrant plants, than they do on paying customer service agents to soothe disappointed customers, they would have a better business and more sales.

Years ago I had ordered a whole garden of plants from Spring Hill as a new gardener, and after painstakingly planting the tiny seedlings they sent, nothing made it past the winter. The plants were just sprouts. I thought this time might be different, and I really wanted the rose they were offering. I also wanted the giant phlox, and hoped that over the years Spring Hill had improved. I was wrong.

I will never order from Spring Hill again, no matter how lovely are the pictures. I trust one thing about Spring Hill Nurseries, and that is I know I will receive a low value and inferior plants from this company. Where is their integrity?

Negative E_Murphy
(2 reviews)
On Apr 30, 2022, E_Murphy Ann Arbor, MI wrote:

April 2022

Did not ship product. I ordered to hardy perennials on December 29th 2021 for Zones 7a. Per the company's website orders to this zone shipments were to start in February. April 29th, after numerous attempts to communicate with the company I got an email stating that the company did not have the product and as a result would not ship until potentially the end of May. Meanwhile, in that zip code, local stores are selling full plants to be planted immediately. This is clearly a "Take Their Money" plan as they did not have secured product and did not deliver the products that they never had in stock. There is no reason to purchase from this company.

Negative Lushlyshady
(4 reviews)
On Mar 28, 2022, Lushlyshady Crestview, FL wrote:

How in the world do you come back long after the sale has been made and demand an additional, arbitrary amount of money for shipping? And they’re relentless about it, too! I agree with a previous reviewer who believes that they are affiliated with the also pitiful Michigan Bulb.

Negative Turkeycatsmom
(2 reviews)
On Mar 7, 2022, Turkeycatsmom Carlisle, PA wrote:

Last night I placed an order from Spring Hill's sales catalog which featured a 50% price reduction. After completing the online form, I noticed that the discount was not reflected in the final price. I placed the order anyway thinking I could call them in the morning and ask to have the discount applied to my order. I called them less than 24 hours after placing the online order for $190.96 and I was told they could not give me the discount. I was informed that I should have used the "offer code" that was on the back page of the catalog. No where in the catalog or website does it state that the offer code must be used in order to get the discount. This is deceptive advertising. I will NOT ever order again from Spring Hill Nursery.

Negative twcgrl
(1 review)
On Sep 28, 2021, twcgrl Burlingame, CA wrote:

I tried this out as it's one of the few places I could find pixie crunch apple available. The website gave me a specified window of delivery. The night before the delivery window, the ship date is pushed back 2 days. Same thing 2 days later. I call them twice & they firmly cannot ship, although "items are in stock", because "they follow the Dept of Agriculture recommendations". The difference is only 2 days that keeps getting tacked on to their original posted ship window. If you cancel the order, the confirmation email states that the refund will be processed in 30 days. If you change your mind and want to reinstate, they cannot and you must pay for a whole separate new order. I'm glad I only tried to order one tree and will see if they process the refund.

Negative Rise22
(15 reviews)
On Jun 23, 2021, Rise22 Roseburg, OR wrote:

The last plants I received were not healthy at all. I believe this place is affiliated with Michigan Bulb, which is also dubious.

Negative lotuslover
(1 review)
On Apr 13, 2021, lotuslover Chicago, IL wrote:

I can't tell you how perplexed and disappointed I have been with my order from this company.
The first part of the order (dormant root balls) arrived when we still had two feet of snow on the ground- way before they should have reasonably been sent. I had no-where to put them, but did my best by potting them up in the garage, and will now have to transplant them again. A month later, neither have thus far shown any signs of life.
The second part of my order, a clematis, arrived after a circuitous route through the midwest after leaving Ohio, traveling for ten days to reach me in Chicago (?) After its rigorous travels it arrived yellow and dry, quite spindly, and the stem was snapped. I would consider the plant a "seedling" at best. I planted it anyway hoping that it would come up from the roots. No signs of life yet,
My third delivery arrived on Saturday, gloriosa lily bulbs, cavalierly thrown into a plastic bag with no protection whatever. They did not survive the rigors of the US postal systems so unprotected, and are smashed mush.

The items I chose were interesting things I can not get at the local garden centers, and so I purchased from Springhill although their prices were at a premium from what I can get locally. But I'm going back to the local garden centers going forward.
I contacted Springhill, and have received no response. I might have just as well flushed that $100 down the toilet.
Don't just walk.....RUN!!!!!!!!!!!!

Negative billc1023
(1 review)
On Apr 2, 2021, billc1023 Granite Shoals, TX wrote:

I bought 5 Mr. Lincoln rose plants at $25+. These are the smallest and scrawniest plants I have ever ordered. Your ad didn’t specify the grade or size (all of the rest of your roses were in 1 or 2 gallon pots). I expected a 1 or 11/2 quality plant. These are 3 or4 rating.

In addition, the bare root plants were totally dry, without ANY moisture preserving wrapping. Surely, not sent by a credible nursery.

Please be on notice that if every plant doesn’t leaf out properly,
i will expect a total refund. BAH!!!

Negative Blackthumb9
(1 review)
On Feb 1, 2021, Blackthumb9 Jamaica Plain, MA wrote:

I don't understand how this company can continue to be in business. I ordered 10 Princess Nadia Ajugas in mid-August 2020, and to my memory, they were at least $10 apiece. They gave me an expected shipping date of mid-September. I received no word in mid-September of why there had been no delivery, an expected delivery date, or order cancellation. I waited another three weeks, then contacted them again. I received my plants about three weeks later, again with no explanation of what the delay had been.

I still can't believe what I received. The plants were packaged in what appeared to be an unprotected garbage bag, with no separation or protection between them. Each "plant," which was little more than a sprout, was packaged in very poorly wrapped plastic. Some had lost all of their minimal soil. Eight of the ten were so gnarled and shriveled that I planted them just to give them a chance to live. Two were undeniably dead. l took a picture of EACH INDIVIDUAL PLANT and emailed them to the company so they could see for themselves what the plants looked like. The company sent me a free coupon for two plants the next time I shopped with them and offered no compensation or explanation for the extremely poor condition of the other plants. I will never shop with them again under any circumstances. I am waiting until spring to see if any of those extremely sorry plants managed to live. RUN, RUN, AS FAST AS YOU CAN.

Negative LoveDemRoses
(1 review)
On Jun 4, 2020, LoveDemRoses Pacific Grove, CA wrote:

Oh! I wish I had read the feedback on Dave's Garden before I ordered from Spring Hill Nursery!
I received a Spring Hill email with a special offer: BOGO, Buy One Get One for an additional 1 cent. I ordered a rose (which was a bit pricey but, I thought that's how they make their profit!) and when the email confirmation came it showed one rose coming and no additional 1 cent charge. Immediately I called their customer service department and after 30+ minutes of musik I decided to send them an email.
They sent an email in return saying with Covid, etc. etc I would be hearing from a customer service agent soon. No call ever came although the wimpy little rose plant did arrive last night. I just got off the phone with a customer service agent who must have a degree in talking in circles; he explained I would have had to pay 1 cent to get the second rose, which I had stated in my email to the company! The best he could do was offer me a $10. coupon for my NEXT order but, guess what?? There will NEVER be a next order for Spring Hill Nursery from me!!

Negative LLoydKeith
(1 review)
On May 5, 2020, LLoydKeith Morristown, TN wrote:

I ordered an over priced 4' arborvitae at $99.99 because the quarantine for the covid-19 virus prevented me form going to a local nursery and they would not deliver. I was surprise to receive a 3' tree that is priced $50.oo less than the one I ordered.

Negative emmsliu
(2 reviews)
On May 30, 2019, emmsliu Portland, OR wrote:

For zone 8, I order over 25 plants in mid-April (shipping window as listed on the website was open for my zone). The plants were listed as in stock on the website but they did not ship until the end of May (5/30 to be exact) and will not arrive until mid-June. There was no communication during this time to tell me about the status of the order and the plants each time I checked the website were still listed as "in stock". I reached out to customer service twice during this time - the first time they said that one of the plants had "been processed" but the other two were back ordered. The second time when I attempted to cancel the order they generated a shipping label (although no actual shipment had been delivered to the carrier) and told me that I couldn't get a refund since the order had "been processed". Two months to receive plants and no updates during this time is unacceptable.

Negative leodavinci46
(1 review)
On May 25, 2019, leodavinci46 Saint Augustine, FL (Zone 9b) wrote:

I wish I had read the reviews of Springhillnursery.com before ordering. They ship to Fla in the summer when it is near 100 degrees and they use FedX/usps to ship which in this case took 8 days. One item was backordered though they had my order 2 months ago.

Negative MrsGehrig
(1 review)
On Apr 18, 2019, MrsGehrig Kimball, NE wrote:

I ordered a twisted lavender redbud last year. It did nothing, so they refunded. 2/2/19 ordered. Because of the extreme weather, I canceled 2 other trees the 1st week in March. I requested that the Redbud be shipped in the middle of May- extreme weather. Wanted to ensure success. Checking the status of my orders; did not see the redbud or the shipping status. Contacted cust. serv; SOLD OUT. Surprise !!! No email notification, just we issued you a refund yesterday. It's a popular tree and we're out. We can notify you when it's in stock and give you $10 off. Isn't that why I ordered early- to get one? Happen before with Garden Alive companies. They will fill other orders before yours no matter how early you order/pay. Perhaps if you are running low you should ensure all orders are filled before selling more and/or contact delayed shipping requests to see if they want it shipped earlier because running low on stock. I live in a rural area and depend on mail order selections. I will have to pay 2-3x more and drive 100 miles or more to get one. Fulfill your orders before selling more stock than you have. At Springhill, the early bird doesn't get the worm. Service reps don't listen and they're responses are silly. No I don't wanted to be notified when you get more; that will be next year; there is no guarantee of getting on even if I place my order early.

Negative jenniferelaine
(1 review)
On Jun 2, 2018, jenniferelaine Chatham, IL wrote:

In January or February, I ordered a kit called "Color in the Shade". It included 18 shade plants like hostas, lily of the valley, etc. I also ordered 2 Siberian Iris bulbs and their fertilizer pellets. I studiously avoided ordering live plants---everything ordered was either a bare root or bulb.

The first tip-off should have been the lackluster description on the website. I needed to know the sq. footage required for this kit, and it was not listed. I also enquired as to whether a planting diagram was included. The first question was answered, the second was ignored. Since I received this kit, the question has been answered on the "questions" portion of their website.

I received everything in mid/late April (~20th). Inside the box there was zero planting information. No diagram, no cards to indicate planting depth, spacing, watering requirements, etc. Only plant names stamped on the plastic bags containing the bulbs/roots. I googled everything and did my best.

About 4 weeks from planting, only 6 out of of the 18 plants in the kit had sprouted at all. It wasn't a situation where I had planted things wrong. I had 1:6 Lily of the Valley come up, 2:3 Hosta, etc. The only things that failed to sprout entirely were the bleeding hearts.

I called and was told I had to wait 6 weeks to get a refund. I e-mailed, and was told that things have different blooming times. I replied and pointed out that I understand that things have different blooming times, but 2/3 of their kit had failed to sprout. I was refunded within 24 hours of this email.

Took my refund and went straight to the local garden center, where I got some lovely plants.

Negative homesteadgirl
(5 reviews)
On May 30, 2018, homesteadgirl middle TN, TN wrote:

Posted on March 5, 2011, updated May 30, 2018
Today is 3-5-11 and I received an e-mail from Spring Hill Nursery stating that my order had been shipped. I'm in zone 6, but more like zone 5. Every nursery, except this company, ships in April for my zone. I have lost several of their plants and I think it's because they ship too early. I have asked them not to ship plants early, but they continue to do so.


On May 30th, 2018, homesteadgirl added the following:

Today is 5/30/2018 and I contacted Spring Hill Nursery letting them know that all the plants I had purchased from them had finally died and if their lifetime guarantee was still good. I can't get an answer from them either by e-mail or on facebook. I think Gardens Alive is in charge now and this company isn't standing by the guarantee and I don't think I will ever purchase from any of the 30 companies they are associated with.
On May 30, 2018, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Mar 7, 2011 3:29 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for contacting us concerning the shipment of your plants. A customer service representative will contact you for your account information and check into matter for your."


Negative Coreopsis6
(1 review)
On Apr 4, 2018, Coreopsis6 Santa Cruz, CA wrote:

The bulbs, tubers and corms I received from Spring Hill Nursery this year were among the worst I have ever gotten from an online supplier. The dahlias were ridiculously tiny, many were shriveled and one was damp and rotting. The begonias were desiccated and spongey. The freesias were undersized. The entire shipment seemed to be third-rate stock. The dahlias I purchased at Costco were three times the size of the rubbish SpringHill sent me, and the Costco tubers were plump and perfectly formed. I wasted my money buying from SpringHillNursery.com! (I placed my order months in advance, and they never confirmed it. When I contacted them to find out when the order would ship, they gave me a date that was about a month too late for my region. They refused to send the order earlier. Horrible service.)

Negative lovepat906
(2 reviews)
On Nov 25, 2017, lovepat906 Havre De Grace, MD wrote:

I ordered a birthday gift on Oct 29. It finally arrived at its destination in Arizona on Nov.22nd. The delivery person said the address " does not exist" and returned the gift to Ohio. Both my phone number and the recipient's phone number were included on the original order- no effort was made to contact us
for directions. I have visited and sent gifts to the address many times- it does exist. The delivery person could not bother to ask for directions.
I finally got a response from the company telling me that the order can not be re-sent because they were no longer accepting orders for fall delivery. REALLY? It was ordered on Oct.29.
I can only hope that I will get a refund .
I do not recommend this business and will not be using them again.
Wish I had checked here first. Almost 50% of the feedback is negative.

Negative Cville_Gardener
(13 reviews)
On Jun 8, 2017, Cville_Gardener Clarksville, TN (Zone 7a) wrote:

I was shocked at the small size and appearance of the three tiny half-dead perennials I received from this company today. Never again!

Negative joandud
(4 reviews)
On May 29, 2017, joandud White Lake, MI wrote:

Not only did they ship the 1 agastache I ordered in early March, they shipped it and 8 others at the beginning of April. To Detroit at the beginning of April? 6 other people's orders too? And when I called them they said the other customers will no doubt call to say they didn't get their plants. This even though I gave the fellow the other order numbers. Is it just me or would most people expect the company would contact those customers? So the rep said he would send me a new plant and, at my request, have it shipped at the end of April. Oh, when I placed my original order in early March, it included a solar powered birdbath and a bee house.

To make a long story longer, the new plant came in the middle of April, and at the end of April I was notified the birdbath and the bee house were out of stock. Really? They didn't either know it when I originally ordered or at least during the several emails and telephone calls we exchanged.

I have in years past ordered from Spring Hill, but I will never do so again. BTW, I gave away the extra plants after babying them through the harsh weather we had here.

Negative terrydowdy
(1 review)
On Mar 8, 2016, terrydowdy Rockville, MD (Zone 7b) wrote:

I ordered a mixture of spring bulbs and plants. I received numerous emails advising me of the status of my order. Unfortunately each email included a different delivery date. This was not a problem at first, since i know that conditions change. But when I received an email with a new delivery date for a period that I would be out of town, I panicked.

I immediately called their customer service line and spoke with a representative who assured me that the dates were incorrect. BTW, they outsource their CS line overseas. I know that a lot of companies do that, but you need to keep that in mind.

Why? Well, during that first call when the rep assured me that they would not be delivered while I was out of town. I get another email a week later (March 1) again giving me dates that they will be delivered when I would be out of town. This time I sent an email to Spring Hill advising them of my earlier call, and stating in no un certain terms that if they did arrive when I was out of town I would return them and claim a full refund including shipping.

I'm sure you see where this is going. They were delivered while I was out of town. I spent 20 minutes on hold while the first customer service rep transferred me to someone in the US. However, they did refund the full amount of my order, so that's good. But they still get a negative rating because I contacted them multiple times (and their sister company Brecks) but didn't listen.

If I had looked at Dave's Garden sooner I wouldn't have wasted my time and money. For now on, I won't deal with anyone who does not have a lot more positive reviews than negative.

And if Spring Hill is reading this, my order # was 53360880300.

Negative QueenSweetPea
(1 review)
On Aug 2, 2015, QueenSweetPea Dallas, GA wrote:

In April of this year I ordered a collection of Hens & Chicks, which were sent in a brown padded envelope and placed in my mailbox. I had seen a picture of what I expected to receive so I was greatly disappointed to receive very small bare root plants, one no bigger than my smallest fingernail.
I received an email from Spring Hill in May in response to my complaint saying that a representative would be contacting me. I have not received a call or email, nor have I received the replacement plants I asked for in lieu of a refund. They state onsite that they have an excellent guarantee but I have not found this to be true. By the way, one plant was dead upon arrival and the others died shortly after planting. One Hen with two Chicks are still living.

Negative regrets
(1 review)
On Jun 27, 2015, regrets Bogart, GA wrote:

Beware: Springhill is slow to respond to customer inquiries and and does not provide itemized prices or shipping charges on any of their email or hardcopy receipts! So you are at their mercy when registering a complaint.

I ordered 13 plants which came in 2 orders (not my choice). Despite being charged immediately and receiving an expected shipping date via email, I received a number of follow-up emails informing me that 12 of the plants would be delivered later - a total delay of over one month, which coincided with my being out of town. The plants arrived and sat outdoors for a week in 90+ temps. I contacted customer service via their website, and requested new plants or a refund. After 2 weeks of no response, I called the customer service line (ha!). The agent was befuddled and seemed unable to determine the charges himself, and he would only refund half my total shipment charge (meaning that it costs the same to ship 1 plant as it does to ship 12 plants, which I am certain is not the way they phrase it when you are making a purchase). A rip-off. Any perceived cost savings from this low budget operation aren't worth the aggravation to this experienced gardener!

Negative IamMrsG
(1 review)
On Jun 16, 2015, IamMrsG Sheffield Lake, OH wrote:

If you ever consider ordering from Spring Hill Nursery, I advise you to remember my experience with them. Pertinent background information is that the order and payment was accepted immediately, and I received a confirmation the same day of the order with a 1 week ETA. Nearly one month later, this is an abbreviation of today's chat session (June 16) with them (personal information removed):

Me: Hello, Daniel. I placed my order in May, shipment has not happened yet. 6 Muhly grass plants -- your site said "In stock." Now it says, "Ships in Fall." What's going on??
Daniel: The reason the plant says ships in the fall on our website is because yesterday was our last day to order for spring. We are now rolling over for our Fall season.
Me: What's the problem with shipping my order from May?
Daniel: I put a rush on your order.
Me: What result will that get us? Is my order on "back order"?
Daniel: Yes, your order is on back order.
Me: So, when can I truthfully expect delivery? Why wasn't I notified of this?
Daniel: Honestly you will probably not get this order until the Fall.
Me: I have been questioning this situation for 3 weeks. YOU are the first to give me a direct answer.
Daniel: I suspect we will not get it in time to ship out to you and it will roll over. I can cancel if you would like or we can leave open to see what happens.
Me: I live in Zone X. Winters can be harsh. Will Fall planting have a bearing?
Daniel: Yes, we are close to you. A lot of our items ship out of (your state).
Me: Yes, I could have driven to you to get quicker information than trying to contact you via Customer Service (me here: My CS query received no response) and phone calls (calling CS takes you to the Philippines). So, what about Fall planting of these grass plants?
Daniel: Our discount store has tons of plants right now. You plant them the same in the fall as you do now.

Negative shepherdgarden
(1 review)
On Apr 1, 2015, shepherdgarden Buffalo, NY wrote:

I have ordered in the past from Wayside Gardens, but something has seriously happened to this good company. I ordered 9 Victorian Primrose plants - they were to be "assorted colors". In the catalog they were showing red, crimson, purple and black. I received the order and listed on each individual cellophane pack it said, "Black". I called the next day to complain, and I believe there may have been a communication problem. The gentleman finally agreed to send a replacement order. Well, I eagerly opened the 2nd package - expecting my beautiful red, maroon, purple.....Unfortunately, once again out of 9 plants - 7 are listed as black, 2 purple.
Out of my total of 18 Primrose - 17 are black???
Now, I am not planning on opening a funeral parlor and black was never my favorite color.
I did try to once again email my frustration (but, once again I think there was a communication problem). The answer I received was that the offer was a "mixture" - you could not pick individual colors and that is the reason the offer was so cheap? Sorry, but I don't really think 9 plants for $29.99 is cheap!!!
As far as being "black-balled" from Spring hill and never being allowed to order again? I don't think they have to worry - I won't be ordering......



On Apr 1, 2015, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 1, 2015 5:05 PM, Wayside Gardens responded with:

We have reviewed your posting on Dave's Garden Watchdog website. I am a little concerned, I can not find a listing that Wayside Gardens offers the Victorian Primrose plants. I read at the end of your posting the comment about Spring Hill. Is it possible you purchased them from Spring Hill and not Wayside Gardens? If so as a courtesy please update and change your rating for Wayside Gardens, if not please email me with your order information and I will be more than happy to assist you in the matter.

Angela D
Wayside Gardens Sale Associate
adavenport@parkseed.com

"


Negative GardeningisLife
(3 reviews)
On Dec 17, 2014, GardeningisLife Tipp City, OH wrote:

Everyone be careful with this company! If you order from them I hope you don't expect to receive what you ordered, if you even receive your items at all. Springhill among other Gardens Alive companies are going out of business this spring. I wonder why?!?! Their product quality is terrible, most of the plants are almost dead before shipping, the bulbs have been frozen from the previous season and rarely bloom. You are asking for trouble dealing with these guys, they are going under and it would be risky ordering from them at this time....

Negative kathryn2014
(1 review)
On Jun 21, 2014, kathryn2014 Sparks, NV wrote:

I went online to search for a "Water wiggler" for my birdbath. In my search, I found various sundry prices... including the lowest price $17.49 ..from none other than Spring Hill nursery. So naturally, I clicked on their ad due to the low price. ( which I am sure was what was intended) . Well, there it was the $17.49 price and I filled in all the blanks and submitted the order... only to have the page freeze and I never got a confirmation. Then, low and behold... I got a message from them in my email inbox stating that I had left something in my "shopping cart" and when I went back with the link provided in the body of the email... the price suddenly jumped sky high !! Nothing I was able to do changed it. However, a few hours later, and on a different computer, I found the price of $17.49 again and I successfully ordered the product. I got a confirmation of the order and a delivery date. Well, the delivery date came and went a long time ago. I emailed them and continually got a "mailer Daemon" stating the email address was bad. I called them and Finally after several attempts, reached someone ---who with his lackadaisical and nonchalant attitude told me the item was on "back order" as it wasn't in stock. I told him I was unhappy.. and that the delivery date was not honored and I told him about the email snafu and that their email address for customer service doesn't seem to be working.... and in his nonchalant ...no care voice... he said: " Is that so?" Well, I will just have to tell them " ....Then Spring Hill nursery sent me another order message.... putting off my order for another month at least....Also, they had on their website that I was to get some free plant food with my order which I haven't received either.... with no offers of any good will or recompense at all. You can be sure ..........this is the last order they ever get from me .......and I am thinking seriously of complaining to the Better Business bureau in Harrison Ohio.... their company headquarters.

Negative LisaLoo99
(1 review)
On May 4, 2014, LisaLoo99 Davenport, IA wrote:

As a previous poster describes, I have also been driven insane by a constantly moving ship/delivery date this spring. I have had to reschedule my landscape project and professional help twice now because of this and I have other materials rotting in the yard thanks to their delays.

They started by offering an estimated delivery date, and have continually pushed it back another week every time the current date gets near. I finally called last week and was told the plants should be available to ship "any day now" and that they were upgrading me to "rush" shipping at no charge -- they said my plants would arrive between 5/4 - 5/9. At 4:30 this morning, I got another email update with dates of 5/10 - 5/13. Very frustrating.

I used to order with them regularly, but their service has gone south in a big way. They've also been sitting on my money for several weeks now, too. Not a good experience at all.

Negative laurabrady2007
(1 review)
On Apr 28, 2014, laurabrady2007 Stoughton, MA wrote:

At the beginning of April, I ordered some preplanned gardens and was really excited to start planting. I got an email with an estimated delivery date of 4/8 to 4/13. I got right to work prepping the area where the plants were to go.

April 13 came and went. I never got a follow-up email, but when I checked the website to see my order status, I was surprised to see that the delivery date had changed. Curious, I started checking the status every day, and the delivery date CHANGES EVERY DAY. It is now 5/1 to 5/6. No explanation.

I called customer service and waited on hold for 10 minutes (listening to music that skipped and repeated every 6 seconds--maddening). The person who answered could not hear me well and asked me to call back. I did not want to spend another 10 minutes on hold and asked if she could call me back. No. So I called again. Still a terrible connection (India?) and the woman who answered couldn't tell me anything different from what is on the website. I asked to speak to a supervisor. No. I asked why the order hadn't shipped yet. "I apologize for the inconvenience. It's not the right planting time." When will it ship? "I apologize for the inconvenience. That item is back ordered." WHAT? For how long? She put me on hold and never came back.

So I emailed customer service. The response was a new order confirmation with yet another estimated delivery date. Still no explanation of why the order kept being delayed.

So I tried customer chat. And had another frustrating scripted chat that just repeated what was on the website. I asked to speak to a supervisor. Again, No. So I decided to cancel my order and go elsewhere.

She told me that to cancel my order, I needed to call customer service! I'd rather bang my head against the wall.

If I ever do receive my plants, I'll amend my review to reflect my overall experience. Right now, I have to say that this company has the worst customer service I've encountered in quite some time.

Negative laelfitz
(2 reviews)
On Mar 7, 2014, laelfitz Weed, CA wrote:

We ordered a small selection of plants in December: a hosta mix, a fern mix, an azalea and a reblooming lilac. They arrived today, having an initial shipping date of February 27th. They look like they took a road trip on the highway to hell. Words like 'bedraggled', 'miniscule', and 'desiccated' come to mind while flashbacks to Charlie Brown's Christmas Tree race through my head.

Negative Jimjeangarden
(1 review)
On Nov 11, 2013, Jimjeangarden Allegan, MI wrote:

I received a mailing from Spring Hill Nursery in July, 2013 which was an offer for over 50% off reblooming daylilies as well as other perennial plants. I showed this to two of my co-workers as they really enjoy gardening as well and they decided to order as well. I sent in the offer that was "pay nothing now, we will bill you later." In late August I received a letter that basically stated I did not have enough "credit" to place the order. One of my co-workers then found other plants to put in her garden and so I figured I would just let it go as my portion of the order was small, so I did nothing to pursue the order. On November 9th I received a box of 20 daylilies and was surprised, to say the least! First of all, it snowing here in Michigan and the plants probably have no chance to survive! I called the customer service and was displeased as the person I talked with spoke broken English. I told her to be certain to cancel the items that showed on back order on the packing slip and I explained to her what happened and I was not happy. She put me on hold for almost 7 minutes and when she came back on the line she just simply stated someone would contact me within 3 days. After hanging up the phone I decided to investigate reviews of this company. Just as I thought, others had received orders in November in Michigan and their plants did not survive as they didn't have time to adapt. After reading several reviews and also feeling as though she did NOT cancel the rest of that initial order, I called back. I spoke with another person who spoke a little better English. I once again explained my situation and I specifically asked her if the previous representative, in fact, cancelled the remaining part of the order. She said she just cancelled it and no, the previous representative had not cancelled it. When I explained to her that I had received a letter that stated the order was not placed and that I did not have enough "credit," she stated that they saw I had placed an order with Michigan Bulb Company and decided to give me the "credit" and went ahead with the order. I was quite upset and told her I never received a letter stating anything to that fact and I am not paying for plants delivered in November in Michigan! She then stated she would "balance off" the bill and cancel the rest of the order. I asked her what "balance off" meant, she said I would owe "zero." I then proceeded to ask for an email confirming this, she said I will receive that in 24 to 48 hours. We will see if I actually receive that email! I know I will never order with Spring Hill again!


On Nov 11, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Nov 16, 2013 2:34 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your feedback. One of our customer service representatives will contact you for your account information and make sure your account is taken care of."


Negative immigrant_punk
(5 reviews)
On Aug 31, 2013, immigrant_punk Pittsburgh, PA wrote:

Posted on October 6, 2012, updated August 31, 2013
Posted on June 11, 2010, updated October 6, 2012
I ordered a pile of plants. The order acknowledgement they emailed didn't list the plants or the total, which it said I could see online. Shoulda printed it out. They took the money from my account.
A couple of weeks later they emailed saying two of the plants were shipping. They arrived. Then they said another was shipping and it arrived. Both OK condition, but the dates bore no relation to the dates on the website. And the order numbers were different.
I'd also ordered from Gurney's and emailed THEM to find out when my order from them would ship - and got an email back from Spring Hill! They said that some had been shipped (yes), one plant was on its way (arrived, and an OK plant) and the other two would arrive in August and October. I had a look on the website, and it stated that both would arrive in August, and a tree, the last thing in the order, would be shipped in June. Today I got a card saying that the tree was out of stock. I went to have a look at the website and tried to get my order history up - there is nothing there, not even my two other outstanding plants. I have been charged for the tree which I am not now getting. I have emailed them and got an automated response along the lines of "your call is important to us".
Given other comments here, they obviously haven't a clue about what stock they hold, and must make a lot of money from interest. I assume this will get a response along the lines of "Thankyou, a representative will be in touch" but I don't want a representative, I want the plants I paid for in a timely manner, and I want my money back for the tree.


On October 6th, 2012, immigrant_punk added the following:

OK, should have known better but they had what looked like a good offer of irises earlier this year. I ordered and was told they'd arrive in September. They did, but the order was short. I emailed them and they said OK, we'll send the missing plants by September 2013!!! I emailed back and asked why on earth I would ever buy again from a company that takes 15 months to fulfil a small order. The reply: I can confirm you will get tyour replacement by end of September, thank you for shopping with us. Since I have noot received the replacement, they obviously were confirming it would not be until 2013.
I want to give them the benefit of the doubt and say they are massively incompeten rather than dishonest, but I certainly will not use them again. I just hope they send thee remaining order next year, but I have my doubts.
On August 31st, 2013, immigrant_punk added the following:

I was right to doubt. They sent a check and said they're out of stock. Yet they're in stock on the website. And they knew this was one order to complete so shouldn't they have set them aside?
On Aug 31, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Jun 14, 2010 12:26 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for taking the time to post. We appreciate the feedback to better serve our customers. A customer service representative will be contacting you for your account information to check on your order for you."


Negative brianaucuba
(22 reviews)
On Aug 8, 2013, brianaucuba PEQUEA, PA (Zone 6b) wrote:

Posted on August 6, 2013, updated August 8, 2013
Posted on July 11, 2013, updated August 6, 2013
I hated to see this company and its affiliates go downhill so badly. I had been ordering from Spring Hill since the early 1980s when I was a teenager. They had offered orders on approval back then -- you did not have to pay for anything until you received your plants. Orders on approval went away with occasional exceptions for promotional sales. Unfortunately in 2012 I was being invoiced for plants on approval even though I had not received them yet. I also received invoices that were postmarked after their due date. I had some plants that were marked on back order even though they were still being advertised as available. I tried to contact Spring Hill to straighten out the invoicing and was told that I would be re-invoiced. Never happened. I tried to order a few more plants for the following fall on approval and was denied. I called again to take care of the balance that was never re-invoiced, cancel my fall order, and to have myself deleted from their customer file. I will never order from Spring Hill again after thirty years of loyalty was trodden upon.


On August 6th, 2013, brianaucuba added the following:

It has been about three weeks since my initial post. I received
a Dmail from Spring Hill's customer service requesting my account number so they can investigate. After a little digging I found my account number and replied. As of today the only reply that I received was an invitation to order anything I wanted on approval. No thanks, I don't want the aggravation of their haphazard billing. Since my initial complaint was not dealt with I doubt Spring Hill's corporate culture has changed. I stand by my initial rating.
On August 8th, 2013, brianaucuba added the following:

I sent my account number via Dmail to Spring Hill in response to their comments of July 16th on the same day. I even sent it to the attention of their representative, assuming it was not just a pseudonym that the whole department uses. I re-sent my account number yesterday, August 7th, also via Dmail. I even checked with Dave's Garden Admin to make sure my Dmails were done correctly.
On Aug 8, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Jul 16, 2013 11:08 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

I apologize for the problems you have had with our company. One of our customer service representatives will contact you for your account information so we can check your account and figure out what the problem might be.


On Aug 7, 2013 2:32 PM, Spring Hill Nursery (aka SpringHillNursery.com) added:

Dear Customer, I have checked our D-Mail and we do not have a reply from you. Could you resend your information to us."


Negative MyaSanna
(1 review)
On Jul 23, 2013, MyaSanna Oshkosh, WI wrote:

I live in a northern United States climate. We get frost late September and early October. It is beyond me why companies who should know about plants are insistent on sending their products a day or two before harsh weather. There is insufficient time for the plants to even get over the shock of transplanting and chances are, they die. Sure I could get a refund, go through all that bother, monkeying around back and forth....but the whole sense tells anyone to first be decent to the original plants! If a person orders way early in June, then a certain amount of time should be allowed for the clearing of the payment check, but then once the payment is made, then the company should send the product----way before winter!

Purposeful delay is what I was experiencing again from this company, SpringHill. I emailed and ask for delivery of my early order, but they knew better,of course, and wanted to send the plants right before harsh weather. I cancelled my order with them then. I will never do business with this mail order....nor any other mail order again!

So, the next time I get these beautiful advertising pictures in the mail, I won't even open them up. They will just go in the recycle.


On Jul 23, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Jul 23, 2013 11:23 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your posting and for expressing your concern over the shipping timeframe. Your order will be received at the proper time for fall planting in your area. Unfortunately we are unable to ship your order any sooner. Our orders are shipped on a first in first out basis, in coordination with your zone opening date and the availability of mature plants. Also, as our plants are not shipped in climate controlled vehicles, weather conditions may not be conducive for shipping any sooner. One of our customer service representatives will contact you for your account information."


Negative jbird257
(1 review)
On Jun 23, 2013, jbird257 Bristol, CT wrote:

Placed my order on 4/26/2013 got part of the order at the end of May and I am still waiting for the rest of my order which was supposed to be here by 6/21/2013, it's now 6/23/2013. E-mailed customer service and asked when I was going to get the FREE Delilah bulbs that I was offered with my order, NO RESPONSE!!!! filled out their survey and stated my total dissatisfaction with their service, at the end I was asked if I wanted a e-mail response and again I received NO RESPONSE!!! what a waste of time and money. If I ever get the rest of my order(which I'm not counting on) the growing season will have ended. You get a lot of bull s**t e-mails about how your order is next in line but it never ships.


On Jun 23, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Jun 25, 2013 10:00 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

I apologize that you have not received a response to your emails and the problems with your order. One of our customer service representatives will contact you for your account information and take care of this for you."


Negative codysauer
(1 review)
On Jun 13, 2013, codysauer Genola, MN wrote:

I placed my original order on 4/26/13, 3 days after the shipping opened up for my zone (4/23-6/7). I place and order ranging from trees, perennials, and grape vines. All the items said they were in stock, so I hopefully expected to receive my items fairly quick, at the latest June 7th. Over the course of a month an a half I received various emails stating my items were being processed, by this time my order had been split up into 4 orders, 3 shipping out at different times and 1 ended up being delayed until the next season, spring 2014. From 4/26/13, when I had gotten my order confirmation email, until 5/20/13 I did not hear a word from them, until finally I gotten an email some of my order was to ship, and dates the rest would ship. After receiving 12 emails from 5/20-6/12 changing shipping dates multiple times I finally had shipping confirmations for my 4 supposed shipments that were stated to be delivered; 5/23-5/25, 5/31-6/2, 6/9-6/11, and spring 2014. Over this course of time I assumed that the shipments were again delayed which is why I had not received them yet and eventually I would get them. Yesterday, 6/12, I gave up called the company to cancel my order I had enough waiting, planting season is over for the most part, according the the customer service rep. all of my order except 1 plant, the one now due to arrive a year after ordering it, had shipped and I should had received my plants. I then looked at all the shipping emails I received and my shipping address had magically changed from West Fargo, ND 58078 to Fargo, ND 58102. I looked at my original order confirmation from 4/26 and my address is stated as West Fargo not Fargo, so it was not a mistake I had made, Spring Hill had changed my address and sent my plants to somebody else. If I had not looked or called I would be out of $220, I am still stuck with a large plot of dirt/weeds in the middle of my yard where I had planed on planting my order. The only, so far, positive thing is my order was refunded without question, but I have still yet to see the money refund on my bank account, which could take a few days, we'll see. OVERALL DO NOT WASTE YOUR TIME ORDERING FROM THIS COMPANY OR THEIR ASSOCIATES, PAY MORE AND BUY FROM A LOCAL NURSERY. YOU WILL WASTE AN EXTREME AMOUNT OF TIME WITH THIS COMPANY AND END UP WITH AN EMPTY GARDEN. Some people have had success and some haven't, don't take the risk. Your local nursery will do everything to make sure you leave a satisfied customer.


On Jun 13, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Jun 14, 2013 12:54 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

I apologize for the problems you had with your order. I would be happy to have this looked into. One of our customer service representatives will contact you for your account information."


Negative rachel713
(1 review)
On May 30, 2013, rachel713 Franklin, IN wrote:

Posted on May 19, 2013, updated May 30, 2013
Posted on May 16, 2013, updated May 19, 2013
This is my first year planting a complete flower garden. I've had a potted plant now and again, but now that I live in the country and can have the garden I really want, I decided to give it a go. I went with Spring Hill because they had very good prices. Much better than anything nearby, including the home improvement store garden center. So far I am beyond disappointed. I ordered spring growing shade perennials in early April. Admittedly, it is a bit cold in April sometimes, but even my local grocery store had the plants I ordered out on the sidewalk already, so I felt safe in going ahead with my order. It has been nearly six weeks now and I have nothing to show for it, even though my payment was processed immediately. I have received shipping confirmation emails stating that my plants were on their way to me, but I have received nothing in the way of actual plants. I contacted customer service via email, and it took two days to hear back. All they could say was that my plants had shipped and had been delivered, but they couldn't tell me where they'd been delivered to. I suppose I could chalk this up to a learning experience, but I was so looking forward to having a real garden for the first time and since I spent about $150 I don't think I'll be letting this go.


On May 19th, 2013, rachel713 added the following:

Had to add this. I won't be changing my rating since I am still unsatisfied, but here's an update. I heard back from customer care and was offered a re-ship on my order. The problem is, I was told they are out of stock on some of the things I ordered and that I would have to wait until spring of 2014 to receive them. I told them to cancel my order and issue a refund. They could only do this for part of my order though. Apparently since my initial order had shipped in multiple parts and the other shipments are still in processing they could not be cancelled. So I should be seeing a refund for the first part. I did receive a small portion of my order but it was completely wrong. I ordered several valentine bleeding heart plants, but the package that arrived contained a few pathetic looking bare-root daylilies and a note explaining that the stock of bleeding hearts had been exhausted and that the bare-roots would look wonderful in my garden. Next year. Notice that they sent daylily roots and not bleeding heart roots. They were in small bags with a handful of dirt and had labels that said "bleeding heart" slapped on over the labels that read "daylily." I did some research and they are in fact daylilies. Not at all what I ordered. Not even close. I'll be getting a refund for those as well. I will update again assuming I ever receive the remainder of my order or if I have to ask for yet another refund.
On May 30th, 2013, rachel713 added the following:

I *finally* received the remainder of my order and it left me wishing I could rate this company something worse than negative. I live in the country and my house is surrounded by mature trees that provide lots of shade, so I made it a point to order things that would thrive, or at least tolerate, partial shade. The remainder of my order was supposed to contain a grab-bag of shade perennials. Well, I got some plants all right but not one of them was a shade perennial. They might have been labeled as such, but someone who obviously doesn't know jack about plants put those labels on. When I did my own research, the plants they sent ended up needing at least 6 hours of sun a day. Pretty sure that's considered a full-sun plant, and my walnut trees aren't going to let that much sun through.On top of that, I had also ordered a collection of bare-root ferns. I ended up with a few bags full of fern roots that were growing around each other and a hot tangled up mess. I have since requested, and received, a full refund but that does not in any way make me happy. It is now moving in to a hot and humid mid-western summer so it looks like I'll be waiting for fall and next spring to start my garden after all. So disappointed. Do not spend your garden budget at this nursery.
On May 30, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 18, 2013 10:12 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for letting us know about the problem with your order. I apologize for all your inconvenience. One of our customer service representatives will contact you for your account information and take care of this for you."


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