Comments regarding Spring Hill Nursery (aka SpringHillNursery.com)

My first order with this company was Spring of '04. Typically I check this site before ordering from a new company, but this time I checked it after. I was very nervous, but my worry was needless. The plants arrived quickly, and the order was correct. Their packaging also kept the plants healthy through shipping, and even for a couple of weeks before I could get them in the ground (I got a little busy, oops). I purchased 3 helleborus and 6 monarda, panorama mix, all on sale (sometimes you have to worry about the sale stock you receive). While not fussy plants to begin with, all are doing wonderfully, and the monarda are now getting loads of blooms. Their prices are good (sales are excellent), and while it usually takes time and some smaller orders to begin with to trust any mail order company, I would definitely order again from them.

In Spring 2003 I ordered the mini rose collection. While I thought they arrived a little on the early side, and were a little small, I planted them. They have done wonderfully. In the fall I had to move half of them because they had grown so much, they were now too close together. The survived our truely terrible (really cold - little snow)winter and are putting on a show right now.

This spring I tried the clematis collection. All 4 are growing well.

I ordered close to $90 worth of 'stuff'. All was good and is growing fine but for:
I Ordered a yellow rose and got a pinkish type rose instead (it is growing like gangbusters, tho). I also ordered a hyacinth and got something that is growing (it has light green leaves and a bambooish stem), but it ain't a hyacinth :=]
They cheerfully sent me a credit for next year for the price of the two above plants, no questions asked, plus I get to keep these two 'mystery' plants!
great service!!!!

Ordered a 10 miniature roses special. Plants were tiny, yet came quickly. 3 of the plants had terrible blackspot, and finally had to be removed. The others are still doing fine.

DECOBUG

My first experience was overall positive. Items arrived in good time. They clearly put alot of thought and effort into packaging, and for the most part, it works well. I ordered 4 different type plants, and 3 of the 4 arrived in practically perfect condition. The 4th plant had a number of broken leaves, but I guess that's not a huge issue. I was a bit worried I might have a bad experience with Spring Hill, based upon so many bad reviews here, but I guess I decided to take a chance, mainly because I find their site so well-designed and informative, much more so than some other garden/plant suppliers. I would use them again.

my order was shipped on time.everything was packaged well.a few things died but were immediatly replaced.everything is pretty small so i will order again from them if they still offer the $20 cupon next spring.

I had ordered from Springhill for 2 years. In general their plants arrived in good condition. If anything is amiss, Springhill would replace immediately. I found the customer service friendly and helpful. Being a newbie in roses, I called in late April for advice on the Springhill roses I planted a month ago. I saw no grow whatsoever and wanted to know if I had done something wrong. Springhill immediately offered to replace my entire order (8). I urged them not to because it might well be my doing. But the customer service rep said he just wanted to make sure I would have something. And if mine came out then just kept all 16. And he also spent some time advising me on rose maintenance.

Experienced gardeners knew by now my roses were just still in dormancy. I replanted mine and gave my original eight to a friend. Now all 16 are growing happily.

I would definitely order from them again.

I dont order a lot of things online.. and that dreadful TY TY NURSERY has about burned me from ever ordering again.. BUT I have for 2 years , gotten things from SpringHillNursery.com .. I always was satisfied with the things I received and as far as customer service it is the BEST ever, to me, besides Parks... I never called....all I ever did when I had a dead plant to replace was use their customer service email and tell them...within a day I will get an answer telling me when my replacement flower will be on the way......NEVER questions me, accepts my word... please try using their customer service email if you have a problem......I am 100% satisfied with Spring Hill Nursery..

Living in zone 6, I have been ordering from Spring Hill for years and have been very pleased with the company. I agree with many of the comments on Garden Watchdog about the plant size being on the skimpy side. However, after patiently waiting for about 2 growing seasons, I have seen spectacular results. I moved to my present home 4 years ago and have furnished it with mostly Spring Hill products and my garden is flourishing. I'm scrambling to find "adoptees" for many of my Spring Hill plants that need dividing. (Made lots of Spring Hill purchases since the early 1990's but had poor garden karma at my previous abode).
My only negative experience was in the plants purchased Fall of 2003. All of my hardy pansies, phlox, and some of the hardy carnations that I planted in the Fall of 2003 did not survive. So far, I have been cheerfully promised replacements and am eagerly awaiting them. Meanwhile, my Spring 2004 plants have all arrived (small) but in good condition and look like they are taking hold.

I have ordered from SpringHill for years, mostly with good success. This year I ordered several good sized orders from them. Everything has arrived with one exception, some Tenor Tall Phlox which are on backorder. The plants were well packed and in general were very healthy. There were only a very few that need to be replaced (5 or 6 out of 70 plants). I have never had a problem getting SpringHill to replace plants. I contacted Customer Service and they were very helpful, friendly and very cooperative in sending replacements. I will definitely order from them again.

I was worried about ordering from Spring Hill based on the reviews here but I am very happy that I gave them a chance. I ordered seven rose bushes and some perennials. All have arrived and are thriving. In fact, I ordered thirteen rose bushes from that other famous rose supplier and they arrived poorly packed and damaged. I will be ordering from Spring Hill again next year.

I have placed several orders this spring through Spring Hill and have been satisfied with the state of the potted perennials that I have received so far - their packaging is superior and provides excellent transport for the plants. The plants arrive looking healthy, are well watered before shipping, etc....

I have also sent them a few questions on their website regarding plant care - they are quite prompt on their responses so far and provide good information.

I ordered with the $20 off coupon in March. No plants have arrived and the website info says expected to ship 3/28. After several emails, they finally responded today saying that all items are on back order and they can give me no estimated ship date. Well, they could have let me know! I had to pester them to find out. I haven't been charged, so I guess I'll just wait and see. I don't really expect to get any plants at this point, but I didn't have a lot invested in these particular plants anyway. If anything shows up, I'll update this rating.

I used a $20.00 coupon to "try" this company & ordered three Hellebores. Although I thought that the plants did arrive a bit early for my Zone 5A location, I was impressed with how well the plants were packaged and how healthy they are. I hardened them off for a couple days, and planted them & they are taking off like gangbusters.

If it wasn't for the coupon I most likely wouldn't have tried this company due to some of the negative things here on Garden Watchdog. I do feel though, that a person who has a negative experience is much more likely to post their feedback than someone, like myself, who was very happy with the plants they received. I would not hesitate to order again from Spring Hill. Their plants were larger, and better packed than some I've gotten from the top-rated Watchdog companies. The pots were well protected in a special plastic carrier that protected the top growth from damage. I'm really glad that I gave this company a chance!

I used a promotional coupon to order a free plant (a crepe myrtle). It arrived in good shape, packed well and a respectable size for the price listed in the catalog

The only downside to my one and only experience with this firm was that I started getting lots of unrequested promotional e-mail, which stopped after I asked to be taken off their mailing list.

I bought a daylily collection last spring and it arrived with all of them pretty small and sick looking. I called to complain and they sent out a refund right away. I decided to try them again this spring and purchased a miniature rose collection. They arrived right on time, and while small they all look green and healthy. They're prices are typically very good however you do need to expect small plants, and if there is a problem they seem to have very good customer support.

Overall a very pleasant experience.

I used my $20.00 coupon and ordered plants. Two orders came last week. The plants were packed very well and the plants themselves are a good size, healthy, and well leafed out. I have one more order coming from them and if it is nice as these, I will surely order from them again.

I have purchased from them 3 lupines, a mini-rose collection, a hardy carnation collection, etc. Everything arrived in perfect conditions. The lupines came dormant but with an excellent root stock. I put them in the grown about a month ago and the three plants have taken off beautifully.

Customer Service is excellent. The mini-roses took a while to arrive because they were out of stock but that didn't bother me. It arrived about 2 weeks ago. They are in very good conditions.

Their prices are very good. Will be doing business with them again!

I ordered two Meyer Lemon Trees and three cascade mini roses from Spring Hill, using a $25 off coupon for new customers, so the prices were very good. My plants arrived two weeks after I ordered them with no problems. This is the first time I have ordered plants online, although I buy just about everything else on the 'net. The plants were extremely well packed and look strong and healthy (roses about 5" x 5", lemons about 12" tall with 5-8 strong branches each). Quite a few leaves were broken on the lemons, but I'm assuming that is the danger of shipping and they will recover fast. I am very happy with my experience with Spring Hill and will order from them again.

Received a rather large order from them last week. Bulbs and peony roots. Everything was in great condition. Two things(a clematis and one other perennial) will not ship until the 17th of this month); for me this is no big deal as I will plant when the order arrives. Also I lost some iris that were from them last year and will be receiving a coupon for the entire cost of the iris plus shipping since it was the only item on the order. Customer service is excellent. They have stood by their guarantee so far for me. Just wanted to say if you use their coupons($20 or $25) off the order you can get an even better deal.:)

I couldn't resist ordering from their Spring 2004 catalog with the $25 off coupon. I ordered their hydrangea collection and some hardy primrose because I want to try to get something to grow on the shaded side of my house.
I don't have much mail order experience with plants, but to me, the plants came well packaged with plenty of dunnage to keep things in shape. They appear to be very healthy, and they may even survive my mis-handling (I'm a true neophyte at gardening).
I also ordered the cascadia petunias, but they did not arrive yet. I expect them to be in the same shape.

I placed an order Feb. 18, the plants were shipped Mar. 30, and arrived Apr. 5, in excellent condition and were very large and healthy. All were packaged extremely well. One plant was on back order, a hardy banana. I called the customer service department to cancel the future shipment. Figuring, that I probably wouldn't have very much luck with it anyway. The service rep. was very helpful and pleasant. I had a very good experience ordering from Spring Hill and will order from them again without any reservations.

I ordered a yellow lilac from them and it arrived on time, in great shape and looking pretty fiesty! It is very healthy and eagerly awaiting to be planted.It cost me $3.94 because of the $20.00 coupon that they sent. I'm very pleased and will order from them again as they have some really great offers.

I recently ordered from this company for the first time ..
It was an internet purchase of 4 Brugmansia ( angel trumpets )..I recieved these plants in very
good condition ....just as good as they would have been..
sitting around my house dormant for the winter....
at least a foot tall.....can't wait to get them outside...

This was the first time I have ordered from this company. I was sceptical due to comments left in the garden watchdog, but decided to try when I recieved a catalog with a coupon wich if I kept to a certain amount would make my order free.
I sent the order via internet and everything proceded as I figured it should. My order was sent and recieved when they said it would, the tubers seem to be in very good shape and packaging was great. So far I am happy with my order and have no complaints.

As this is the first internet order I ever placed for plants, I kept an open mind, so that may influence my opinion on this company. However, the "shrubs" I ordered for a hedge were actually sticks when they arrived, and my husband and I found it quite hilarious, but I soaked them in water for a couple of days before planting and they are now covered in leaves. It has been quite fun to watch their progress and they seem to be thriving. I had also ordered a clematis, which was very small and wilted, but it is now a vigorous 6" plant, after only 1 week! Also, the hydrangea (also sticks) is now covered in leaves and the African Iris' are taller than the daylilies that were already in the ground. So, while the plants are not the most impressive upon arrival, just a short period of time has shown them to all be vigorous, healthy plants. I am quite satisfied and will use Spring Hill again.

My 3+ acre lawn is full of Springhill trees, shrubs, roses, bulbs & flowers. I've been a customer for more than 40 yrs. (they were locally owned back then). I can only recall one experience (at least 9yrs. ago) that wasn't the best...I'd received a couple iris that didn't look so hot. I went ahead & planted them anyway. However, I did call them & they made it right. I purchased more than $400 in trees again just last yr. & will be buying more this spring. My DIL purchased a couple perenniels & promptly planted them in subsoil around the mailbox of their new home..of course they didn't survive, but Springhill made it right with her. She has since learned much about gardening & plants.

I ordered several different plant forms from Spring Hill recently (bare root, bulbs and live plants) and all of the them arrived promptly and in great shape. I love how they separately bag the bare roots, too...much preferred over Parks' "mummification" method. The live plants were well-protected and very perky upon arrival.

Time will tell how these do once they're in the ground...but I have to give Spring Hill a big thumbs up at this point.

For the time being, I will rate this company as generally positive, although i am in the process of getting some replacements and we shall see how that goes.

I have spent $26 on 1 order with spring hill, for 2 magic lilies, 3 liatris, and a collection of 4 astilbes.

I have had 66% success rate on my order although springhill has been accomodating on replacements.

2 astilbes and 1 magic lily failed to make it. astilbes were probably my fault, i didn't put them into the ground immediately and we had a cold winter. magic lily was probably due to poor packing or specimen from spring hill (it arrived damaged but i planted it anyway). the rest are doing splendid.

liatris (i got 4 instead of 3) flowered this year. the other magic lily did fine. the other two astilbes survived the harsh winter in their pot and have put out new growth since i planted them in the ground, no flowers this year.

my experience with their replacements/refunds dept: extremely responsive by email, and if you work with them enough you will eventually get what you want -- i originally got a refund for the magic lily instead of the replacement i requested, but complained because their price jumped this year and my refund wouldn't cover replacement & shipping. i spoke to customer service and they told me they would ship me a replacement in the fall. i haven't called them about the astilbes yet..

but overall, i would rate them a fair-priced nursery with decent customer service.

Ordered serveral items from this company and all are doing well, including the free gifts. The wisteria took a long time to be shipped, and was not in the best condition upon arrival, plant and soil were everywhere but in the pot, but it appears to be doing OK. The roses are fantastic! Have ordered plants for fall shipping as well, so hopefully will have the same good luck.

Ordered 6 Fairy Roses (pink) and 2 assorted Hellebores this spring. Plants arrived quickly and in great shape. (Roses were just breaking dormancy. Planted as instructed and have had excellent results. All are growing vigorously and the roses are blooming beautifully. Will be ordering again in spring of 2004.

Received 6 mini roses in March. 4 died. Replacements promised way back in April, but still have not been sent. Say they are backordered, but they are still selling the collection on website, so why can't they send my replacements. So much for guarantee.

I have ordered many things from Spring Hill over the last three years. Chinese Elm, Privet, Weigela Florida, Centranthus, Dragon's Blood Sedum, Daylilies, Rose Zephirin Drouhin, and many more...

Everything has always arrived in beautiful condition. One plant did not thrive (an azalea), and it was replaced. I have always been happy with the service and quality I've received. I was sorry when they went out of business, and started ordering elsewhere (Farmer's -- a big regret there!), but returned my business to Spring Hill when I saw they rallied and saved the business.

~Pat White
Merrillville, IN

I ordered a cascading rose package that included everything to make a hanging basket of the plants as a present for my sister. The plants arrived in reasonable time and are faring happily, even starting to bloom. No complaints!

I have been ordering product from Springhill for years and have never been disappointed in them. The plants have all been healthy and at their wonderful prices I do not expect HUGE plants ... being a patient gardener I know that I may have to wait a year or two for them to get up to blooming size. Everything I've received from them has been worth the wait. They ship plants that are well packed and garden worthy and they are prompt when it comes to taking care of problems ... Last year I had four of the 10 miniature roses that I purchased die due to the extreme winter we had here in Michigan and they replaced them without hesitation. I am very satisfied with this company. I will continue to order from Springhill.

I ordered five items this spring and one of them was damaged during shipment, the other two items (climbing roses) looked good when I received it, but failed to grow at all. I called them right after I received the initial shipment and they gladly refunded my money for the damaged plant. Today I called to get a refund on the climbing roses; the person on the phone was pleasant and wanted to know that if I ever have any problem with anything else I ordered that I should call back anytime.

I was wonderfully satisfied with your customer service replacing not only the five (5) that I requested, but sending a total of twelve (12) replacement Cascadia Petunias plants. The service was polite, generous and prompt. The replacements plants were sent UPS as opposed to USPS and were/are in good health. I THANK YOU whole heartedly.

Michelle D.
Isle of Palms, SC

This was my first time ordering from Spring Hill. I love roses and wanted to get started with some miniature roses. I had bought one for my mother for Mother's Day last year and it was so pretty, but cost $8.99 at the local supermarket. When I saw that Spring Hill had a variety package of miniature roses, 18 for $34.99 I decided to take a chance and order from this company. Better yet, I did a search on Spring Hill on google.com and found that they had a $20 online discount coupon- wow what an offer!!! The roses arrived in fine condition, very carefully packaged. They are doing great in my garden now all blooming.

I HAVE BEEN ORDERING ROSES FOR 5 YEARS. THIS YEARS ARTIC ROSE COLLECTION WAS EXCELLANT. I HAVE NEVER RECEIVED ROSES WITH SUCH LARGE CANES FROM A MAIL ORDER COMPANY BEFORE