Comments regarding Webb's Water Gardens

I have used Webb's +20 times since building my pond in 2019, including redoing it in 2020 when I realized it was too small. Their knowledgeable staff were responsive to the numerous questions I had when trying to pick equipment and figure out water clarity issues. They regularly have the best prices, but the one time I did find a better price elsewhere they honored their 130% price match. Webb's shipping is super fast. I've ordered some things before noon and gotten it the following afternoon, but I do live in Virginia. The pond points (loyalty program) give a helpful few dollars off the next order. The only downside I can think of is that they are strictly web-based with no curbside pick-up options, which would have been nice to avoid the shipping charge on a 20'x25' liner. They were still the cheapest even with the delivery fee.

I have been using Webb's since I first started building ponds, I find their knowledge and friendliness and pricing to be better then most other sites, I did have a problem with a pump I bought, My fault, it was too small for my application. They set me up with the correct one and I was able to return the wrong one with no problems.
I recently bought 2 aerators for my 2 ponds and they are working great!
Thanks so much for the speedy delivery and great special price on them,
Joe, life time customer!!

My wife decided we needed a pond again. I am more of the "nuts and bolts" person which is strange since I am a programmer. I looked over the internet and noticed that Webb's seemed to sell cheaper than the rest. I ordered a liner, filler and a skimmer from them. All came very quickly and are in new condition. They also answer internet questions quickly.

I will buy from them again.

I received a pond pump from Webb's that had a broken check valve in the package. I emailed them with the infomation on 2/14 20012 and received an email the next day stating that a new valve has been shipped by them. very fast action and I would and will definitely order from them again
dennyqu

I have ordered three times this year. First order was over $300 and included an Aqua UV light for my Savio skimmer and bacteria. The second order was for misc items. Both of these orders arrived within four days of order. The third order was just placed and is pending. It includes a a pump and some misc items.

On my first order, I noticed I had entered a "#" instead of "5" in my address. I called Customer Service and she promptly made the change. Their pricing is better than any place I've seen. While I try to shop local and Oklahoma has a very large pond shop 30 minutes from OKC, my pond budget is limited and I appreciate being able to stretch it with big tickets items from Webbs. .

I am slightly concerned about the electrical devices I've purchased since that seems to be what has received so many negative posts, but hopefully I won't have any problems. If I do, I'll share them here.

Posted on June 8, 2011, updated June 8, 2011
I am new to ponds so relied on Webb to properly configure equipment for a simple waterfall and fountain....they suggested the wrong equipment. As it happened I spoke to Kevin the owner, for a follow-up question before installing; he was the one that said that it wouldn't work. We agreed that I would send the stuff back. What we didn't agree to was that they would deduct 15% for the shipping (plus I paid to send it back!).

So, be aware that some there do not know how to choose the appropriate equipment and it looks like the delivery issue is a standard bad practice for them. My biggest concern is that the owner was not truthful. Be careful for expensive equipment. I would go to a more knowledgable and honest company...even though their proces are good.

I have ordered from this company several times in the last couple years. The last time being last week. Every order was well packaged and shipped fast. The last order I placed was ordered Friday shipped Monday and received Tuesday. Their prices are very competitive and usually some of the lowest around. I will continue to order from them.

After ordering a Floating Pond Skimmer though the shipping was fast the Item arrived with missing parts. Of course being who I am, I immediately fired off a not so nice email to Webbs with details about the missing parts. The next morning I called Webbs and was connected to a very nice guy named “Tom”. He told me they would be contacting me later about UPS picking up the unit. They did call and missed me, but Julie then followed up with an email that follows:
Hello Mr. Thomas,
I tired to reach you by telephone, but your voice mailbox is full.
Please know that we do not sell used products, or have had any SwimSkims returned to us. I have issued a call tag via UPS, to pickup the unit you received. If you don't mind placing the item back in the original box and leaving it out for a UPS driver, they will pick it up within the next 3 business days. I am sending out another unit today that I have personally inspected to assure your receipt of a fully functional product. If you have any further questions or concerns, please contact me.
Regards,
Julie
410-879-3900
WebbsOnline.com

So though others claim that they receive bad service and attitude, I am afraid that maybe our attitudes might need adjusting. They were all professional and courteous to me, more so I am afraid than I was to them. Would I shop there again? Definitely! Should you? Definitely!

Webs offers great customer assistance. My email questions were answered quickly and accurately, their pricing is very competitive, and orders are filled and shipped quickly. Could not ask for better service! I will definitely purchase from them in the future. Thanks for your help Kevin.

I have ordered from Webb's on multiple occassions. I have been very happy with their extensive product choices, fair prices, free and fast shipping that is packed safely and professionally. I will continue to buy from Webb's for all my Koi supplies. Very satisfied.

I am very happy with Webbs. I have ordered 2 pumps from them over the years. The first pump I just ordered the propeller assembly as it was getting worn, I could easly locate the parts I needed on their site.
The order was ready for shipping the next day and I could track the order easly on line.
I also recommed the Pondmaster Megnetic Drive Pumps, they have held up longer, and replacement parts are available. Wished I had started with Webbs and Pondmaster Pumps would have saved me a lot of $$ in the long run.

super fast shipping and great prices.
Their prices are the best i could find- and i searched alot of places. I placed a order online at night and early the next morning it was already picked up by ups and at my house in 2 days.

My experience was great. Ive never had any Problems and have purchased $1,000 of dollars of items from them. Purchased from there and online.

Our original contact with Webb's was back in August of 2003 when we purchased a pond kit from their online store. The kit and all associated materials was delivered in a timely fashion and the installation (performed by my wife and I) was completed without a hitch. Since then I have ordered numerous items from Webb's to keep our pond in good order. We have found their prices to be highly competative and the staff friendly and helpful. I shop around for everything we purchase and 80% of the time Webb's has what we need at the lowest price. We have visited their retail location in Maryland but find the selection best from the online store. Also with the price of gas it's easier and cheaper to have it delivered to my door. No complaints.....

I was a bit scepitical to order from these guys after seeing the 43% rating, but they had the best price on the Savio Pond kit that I wanted and it came with free shipping. I phoned them up to ask questions about the order and Kevin was great with answering my questions and verifying the contents of the pond kit order. I also have ordered 2 other times for plants and accesories and have had a good experience with them. They would call me up if they were short on quanities before they proccessed the order. I have not had to deal with any returns, so I can not comment on that part.

If you live nearby, I highly recommend visiting them in person. They are tucked back out of the way in Harford County, Maryland, but you can get directions on their website or call. They are extremely attentive and helpful, and they have a really nice selection of plants, fish, and supplies! I bought several fish and plants from them which are definitely thriving!

I have made pond purchases from this company three times in the last year and a half. I have only good things to say about them. Always helpful, polite, well stocked. I have picked merch. up in person and also by mail. They have had all pump parts in stock I needed on 2 occasions. Delivery was very quick. Their pond plants are huge, healthy specimens.
In my opinion they are a 5 star operation. Linda

I order a pond pump and filter from Webb's. I got what I order, with extremely fast shipping