Comments regarding PondSolutions.com
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Comments:
Rating | Author | Content |
Negative | FrogMeister (1 review) | On Jan 2, 2012, FrogMeister Reston, VA wrote: Ordered several planters on October 18, 2011 and never received them. Have emailed the company twice. No response. I'm now in the process of contacting my CC company. |
Negative | Helioman (1 review) | On Sep 29, 2011, Helioman Stratham, NH (Zone 6a) wrote: Ordered pond netting 8/25 & my cc was charged 9/01. Netting never arrived. Emailed several times as well as LVM's & only response was an email yesterday re their new sale. Had cc charges reversed. |
Negative | mwouda (1 review) | On Jun 11, 2011, mwouda Plano, IL wrote: Had good responce when I enquired about what to purchase to solve our pond problem, a gallon of Microbe Lift Professional Blend and a bag of Aquashadow, but they sent the wrong product. |
Negative | evcobuy2 (1 review) | On Sep 14, 2010, evcobuy2 Freeport, TX wrote: I ordered a SCDC12 Compressor on line and received a confirmation with an Order ID: 517. I have e-mailed this company twice about the status of this order and I have not received any response from them. Does anyone know where I can purchase one of these compressors so I can cancel this order? The phone number and fax numbers do not work. On Sep 14, 2010, PondSolutions.com responded with: "On Nov 4, 2010 2:55 PM, PondSolutions.com responded with: None of our order numbers are only 3 digits long, they are at least 5 digits. We never received this order which is why it was never processed. Our phone number and fax numbers do work. Dave's Garden does not have the correct information. " |
Negative | texasfarm (1 review) | On Sep 3, 2010, texasfarm Sandy, TX wrote: Ordered a pond pump kit for $565, and it came in with the corner of the box crushed. Didn't look like any physical damage to the inside. Went to plug the compressor in, and nothing but a low hum. No air moving at all. Voltage level from the house was perfect. On Sep 3, 2010, PondSolutions.com responded with: "On Nov 4, 2010 2:58 PM, PondSolutions.com responded with: This customer was issued a UPS call tag to pick up the damaged merchandise and will receive full credit once we receive the merchandise. Obviously, we didn't ship it out damaged, UPS damaged it but we will be crediting the customer unless he has thrown the item away." |
Negative | cb924919a (1 review) | On Jun 22, 2010, cb924919a Sanford, MI wrote: Posted on June 9, 2010, updated June 22, 2010 On June 22nd, 2010, cb924919a added the following: FANTASTIC CUSTOMER SERVICE: NOT!!!!!!!!!!!!!!!!!!! I WILL BE SURE TO PUT THIS IN MY REVIEW ON DAVESGARDEN.COM -----Original Message----- From: Pond Solutions [mailto:sales@pondsolutions.com] Sent: Tuesday, June 15, 2010 3:01 PM To: Mark Wiedenbein Subject: RE: POND Return Authorization Request OKAY! > DO NOT FILL THE ORDER I WANT A REFUND! > > -----Original Message----- > From: Pond Solutions [mailto:sales@pondsolutions.com] > Sent: Monday, June 14, 2010 2:56 PM > To: Mark Wiedenbein > Subject: Re: POND Return Authorization Request > > Mark, > > We will go ahead and just ship you the correct product. I'm so sorry > for the error. Please feel free to use the product you did receive. > We won't be charging you for it. > > We'll ship out the correct product asap. > > Thanks, > Dianne > > > >> Sales Receipt >> Date >> 5t27/2010 >> Credit Card >> Sale No >> 66566 >> >> -----Original Message----- >> From: Pond Solutions [mailto:sales@pondsolutions.com] >> Sent: Saturday, June 12, 2010 11:27 AM >> To: Mark Wiedenbein >> Subject: Re: POND Return Authorization Request >> Importance: High >> >> I'm sorry for the error. Do you have your order number so I can look >> it up and issue you a call tag? >> >> >>> TO WHOM IT MY CONCERN: >>> >>> I ordered ECOFIX ITEM #AQ147B and received item #SCAF16 ALGAEFIX >>> Please send a call tag and I will send this item back ASAP. >>> >>> I will be expecting a full refund along with shipping charges. >>> >>> I do not want this order filled. >>> >>> >>> >>> Thank you, >>> >>> Mark Wiedenbein On Jun 22, 2010, PondSolutions.com responded with: "On Nov 4, 2010 3:01 PM, PondSolutions.com responded with: As you can see, we apologized for the error and the customer received the product free of charge. We offered to ship out the correct product asap but he declined. On Nov 4, 2010 3:55 PM, PondSolutions.com added: The customer received the wrong product free of charge, was credited the full amount he was charged and we offered to ship out the correct product to him. He declined." |
Negative | tony0070 (1 review) | On May 4, 2010, tony0070 Calgary, Canada wrote: I tried to order pond chemicals from this company but received nothing from them - although I received an email indicating the order was successful. They did not respond to any of my emails and they do not offer a phone number to contact them. My credit card company did not have a listing for them as an approved merchant - so they may even be out of business. On May 4, 2010, PondSolutions.com responded with: "On Nov 4, 2010 3:02 PM, PondSolutions.com responded with: We don't ship internationally and cannot ship to Canada. This customer was never charged for the order and was sent an email indicating so. We also have it on our website and shopping cart that we only ship within the USA. On Nov 4, 2010 3:21 PM, PondSolutions.com added: We are VERY MUCH in business!" |
Negative | richardsmith (1 review) | On Oct 29, 2009, richardsmith Atascadero, CA wrote: In late September, I ordered and paid for an ebook from Pond Solutions. The product was not delivered after a week (it takes seconds to send an ebook). I succeeded in getting a reply after noting I needed the ebook to order a pump. They said it had been sent (no evidence of that existed on my computer) and agreed to send another. The ebook was satisfactory and I assumed there had just been some network error, read the book and ordered a pump costing $205 at the end of September. I payed by Paypal and my credit card was charged on October 5th. On Oct 29, 2009, PondSolutions.com responded with: "On Nov 4, 2010 3:52 PM, PondSolutions.com responded with: We tried to reach this customer via email as the order had incomplete information and included a PO Box number instead of a street address. We needed a street address so UPS could deliver it to him as UPS won't deliver to a PO Box number. We never promised delivery within a couple of days. It takes 4 -5 days alone to ship to California from where we're located. He was credited the full amount he was charged. " |
Negative | brian1975 (1 review) | On May 27, 2008, brian1975 Farmville, VA wrote: I wanted to purchase an above ground pond. I tried contacting pondsolutions by email 6 times about this and still haven't gotten a response back. I had one quick question about the proposed size of the pond and was ready to spend $3,500 with this company and still had no response in well over a month. I obviously couldn't recommend this nonorganized organization to anybody since they can't even answer an email and don't have a phone number to call, now that should say it all. Couldn't begin to imagine how horrible service would be after a purchase! On May 27, 2008, PondSolutions.com responded with: "On Nov 4, 2010 3:05 PM, PondSolutions.com responded with: We have no idea who this person is. Did he have a spam filter set on his email account that prevented our email to get to him? We don't know. We answer hundreds of emails a day and have over 50,000 satisfied customers. We're sorry we didn't receive his email or he didn't receive our reply. It's hard to decipher since we don't the exact details of this email inquiry. " |
Negative | plantstone (1 review) | On May 25, 2008, plantstone Williston, VT wrote: Stay away, and tell your friends too. I ordered @ $900 worth of product over the telephone for a job. One week after ordering I emailed to confirm billing and retrieve my tracking info for packages to be received. No response. Two days later.. a one line email.. On May 25, 2008, PondSolutions.com responded with: "On Nov 4, 2010 3:15 PM, PondSolutions.com responded with: At the time of this complaint, we offered to our customers an option to phone in an order to an independent answering service who could man the phones 24/7. The answering service had a different ordering system than we did and didn't designate an order number, unlike our online shopping cart system. When he inquired about the order, he didn't give us complete information about the order including the order number nor mentioned that it was a phoned in order, We need the order number so we can inquire about it and track it for the customer." |
Negative | Pond_Guy (1 review) | On Apr 10, 2008, Pond_Guy Mayhill, NM wrote: Spent about $2,000 on a aeration pump and supplies. The pump failed after about 4 month and it "supposedly" had a 1 year warrantee. The company was TOTALLY unresponsive to our resqests for warrantee work. |
Negative | dsbinder (1 review) | On Oct 23, 2007, dsbinder Albuquerque, NM wrote: Order not sent (just a net and some chemicals). Repeated emails and faxes sent and no reply from anyone. No phone number to call! There is NO CUSTOMER SERVICE AT ALL! Stay away. On October 25th, 2007, dsbinder added the following: Order received 3 weeks after placed. Finally got a single email response to my many emails and faxes. It was unfriendly and defensive. This organization appears to have an attitude best summarized as, "The customer is always wrong." I would stay away from these folks. There is essentially no customer service, and what little there is is not at all friendly or helpful. |
Negative | patdgreen (1 review) | On Feb 28, 2007, patdgreen Elfrida, AZ wrote: Second billing for shipping, I never agreed to that (unless very fine print). Who would willy agree to open ended shipping cost (0-$10,000 OR X, 000). On Feb 28, 2007, PondSolutions.com responded with: " On Mar 12, 2007 5:44 PM, PondSolutions.com added: This person clearly did not read the big, bold print on our shopping cart under 'Important Shipping Information' that clearly states that S&H is not included in the product price, that it is a separate charge. He also failed to provide proof of where he saw that we offered free shipping. We have never provided free shipping in 8 years prior to this customer ordering from us. " |
Negative | blooms (4 reviews) | On Jul 5, 2006, blooms Norman, OK wrote: I stupidly clicked on the final "order" button before realizing that shipping charges were not disclosed. On Jul 5, 2006, PondSolutions.com responded with: " On Sep 12, 2006 6:34 PM, PondSolutions.com added: Unfortunately this customer didn't read the shopping cart information (definitely not small print) that states about S&H charges and cancelations charges. We cannot be responsible for canceled orders once they are placed. Although we try our best to cancel the order (why wouldn't we?) we cannot guarantee that the cancelation will be caught before it was processed and shipped. We try to ship our orders out within 24 hours and sometimes cancelations are not received fast enough before it's shipped. For the majority of internet shoppers, they want their orders shipped as quickly as possibly. Although we have no idea who this customer is, I'm sure he/she was refunded for his order. As far as calling the phone number listed on our website, that is an independent answering service who takes phoned in orders for us. We provide this service for those leary about providing their credit card information online. Again, this is also clearly stated on our website right near the telephone number. No small print. We have thousands and thousands of very satisfied customers. It's unfortunate that this customer decided to change his mind after he placed an order. Had he not, I'm sure he would have received his order promptly and been satisfied." |
Negative | sisu350 (1 review) | On May 27, 2005, sisu350 Hansville, WA wrote: I ordered a free-standing water kit ($75.99) on April 14th. It was missing the fountainheads and extension tube that was supposed to be included. Soon thereafter I noticed they had charged me $230.00 for freight. I have e-mailed them repeatedly and only got one automated reply. I have also faxed them letters and copies of e-mails and shipping documents. I have gotten no reply. On May 28th, 2005, sisu350 added the following: And, yes, I have been reading through my 100 bulk mails per day watching for your answer. On July 6th, 2005, sisu350 added the following: Finally I have heard from someone at Pond Solutions, and did end up getting a credit. It took 2½ months. The main problem with them is their inaccessibility. No phone number, and if you Email them you have to put "POND" in the subject line or they won't read it. And when they email back it goes into bulk mail and you have to sift through your spam constantly or you'll miss it. . And one is not going to know all this unless they read all the fine print in all parts of their website. A ridiculous way to try to do business. On May 27, 2005, PondSolutions.com responded with: " On Sep 12, 2006 6:43 PM, PondSolutions.com added: This customer ordered a preformed pond kit that was packaged from the manufacturer all in one complete box. We had no way of knowing that all the items were mistakenly not included in the box. This customer was refunded the full amount for S&H, the full amount for the product AND they were allowed to keep the product, free of charge! |
Negative | msutcliffe (1 review) | On Nov 19, 2004, msutcliffe Toronto, Canada wrote: I gave them my email address so that I could look at their Pond brag-book pictures. Now I'm getting their monthly newsletter, to which it is seeming impossible to unsubscribe from. On Nov 19, 2004, PondSolutions.com responded with: " On Mar 17, 2005 3:23 PM, PondSolutions.com added: We have never received a request from this customer to remove them from a newsletter. If they emailed us with the proper email address that the newsletter was sent to then we would happily delete them from receiving our newsletters. As far as our email box being full, sometimes our automated response bounces off someone else's automated response and we get 100s of the same automated response. We also get tons (100s a day) of junk mail. So, if the mailbox was full, it would have only been temporary. We are a very viable, respectable company with 1,000s of satisified customers. It's unfortunate this customer had a one time experience with us regarding our email. If they would like to contact us again we will be happy to assist them." |