Comments regarding Henry Field's Seed & Nursery
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Comments:
Rating | Author | Content |
Negative | shughes3 (1 review) | On Mar 15, 2021, shughes3 Stow, OH wrote: I started ordering from Henry Fields 10-12 years ago. I started with Strawberries, Black Raspberries, a dwarf peach tree and 3 "Lil Big"(TM) apple trees. The strawberries were severely desiccated and I only got about half of them to come back and only a few of those were robust. The Black raspberries were better but have not thrived some some I subsequently purchased from another supplier. The Peach tree had the main stem cut back and it never got any bigger. It was shipped way too early with leaf buds starting to open. It was very sparse that first year but looked better in year 2. I even had a few flowers that year. Year 3 we had virtually no growth but got 2 baby peaches that fell off well before ripening. The next year had very few leaves but I could find nothing wrong with it. No disease that we could see. My friend is the city arborist and she just said it looked like weak tree stock. The next year it never had leaves and was dead. |
Negative | SassyJ20 (1 review) | On May 28, 2017, SassyJ20 Charleston, IL wrote: Three years ago I ordered their rainbow of roses, in which you are supposed to get a red, yellow, pink, purple and orange rose. At the time it was about $22. I thought, what a deal!. Well, what a rip off. The only one that is nice is the yellow rose, it is beautiful and has a wonderful fragrance. The orange one died without a bloom. The pink one turned red after a year, and the red and purple ones are the same plant! I got no purple rose, just two of the red ones and they are pretty much wild roses. I wanted REAL roses. So now I am stuck with these worthless things in front of my house, except for the beautiful yellow one that they somehow saw fit to send me. |
Negative | tgunk (1 review) | On Apr 10, 2017, tgunk Thomaston, CT wrote: Annual returning customer. They now outsource their customer service to the Philippines! BIG RED FLAG!!! Took my money 6 weeks ago and never received my order. They don't respond to e-mails either. Company has gone in the tank! Find another source for your needs!!! |
Negative | prydwynn (1 review) | On Mar 24, 2017, prydwynn Pocatello, ID wrote: Our first order with Henry's 11/14/16 placed a very large order over $600.00. Estimated delivery 3/21/17. We checked order status on their site. It showed no orders for the last 15 months. We called. The nightmare began. They charged our card over $900.00. They paid off someone's else account. Showed we never ordered. Now after a week of calling, sending them our bank statement showing the charge and them receiving the money, they know nothing. Each day calling we have to explain the day before phone call. We have heard we are working on it, we had a software glitch, we never heard of this happening, we have to investigate, are you sure you are not the other person, this listing of everything but we will take care of this now. Now they are saying "Check is in the mail". |
Negative | COAviatrix (1 review) | On Mar 17, 2017, COAviatrix Boulder, CO wrote: I wish I had seen the reviews here earlier. I am very unhappy with the garbage that I just received in the mail. I have asked them 3 times to send the whole order NOW since I start my seeds in my greenhouse. I have been waiting for my order for months. |
Negative | stuartnpa (1 review) | On Jul 27, 2015, stuartnpa Shohola, PA, United States wrote: I'd had a similar experience a few years ago, but not as severe. I'd ordered tomato cages, was charged over $90 for them and then waited. These come in pairs (two levels, four foot each), so until my tomatoes got to a certain height it wasn't urgent. Three weeks later, I started checking online and every day it said they hadn't shipped but that they would arrive in a few days. Every day I went back to look, the delivery date moved ahead, and sometimes it was a Sunday. I called. They would send a note to the shipping department and I would get a shipping confirmation the next day. Didn't happen. I called again and spoke to someone else. She said she would check with the other person and call me back first thing next business day. I waited until midday and my order still hadn't shipped. At this point the tomatoes were way above that first level cage. I canceled my order. |
Negative | Synik (1 review) | On May 30, 2015, Synik Branford, CT wrote: I ordered strawberry plants which were to have been delivered end of March. The plants finally arrived a month late, looking very small and dead with the packing material bone dry. Soaked the crowns and planted them, hoping for the best. Out of the plants received, a third were dead and never revived, and another third struggled in the ground and then died within two weeks. The baby crowns saved from my old plants are thriving and three times the size of the surviving ones received from HF. I did email them about the problem I had, and they offered a credit (NOT refund) on the dead plants. Since the expense wasn't that high, I just told them to forget it. But I will not buy from them again. |
Negative | eandrpriday (1 review) | On Mar 20, 2015, eandrpriday Powell Butte, OR wrote: I ordered raspberry plants from them last year, over $100 worth. They kept sending me emails saying they would ship in the middle of March. I kept replying to them that it would be too cold here then, and please wait until April. They sent them in March, I set them out, and not a one lived. I emailed them about this and they said they would replace them. Again, I started getting emails saying they would be delivered in March. Again, I sent multiple emails telling them to wait until April. I never rec'd one reply from them and yes, they arrived here in March. I then emailed them, telling them I would never buy anything from them again, and they were just wasting their money if they send me a catalog through the mail. |
Negative | mjbivens (5 reviews) | On Aug 23, 2014, mjbivens Houston, TX wrote: I placed an order for several different fall items, totaling over $100 on August 2nd, 2014. |
Negative | RRamsdell (1 review) | On May 22, 2014, RRamsdell Fairfax, VA wrote: I ordered 3 tomato plants, and 2 paw paw trees on April 5, 2014. The price was right at $40. They originally indicated I'd receive these plants about a week later by mid-April, perfect for early planting. The order tracker moves forward a day every day, and now says I will receive the plants on May 25 and May 29th. May 25th is Sunday the day before Memorial Day. This place obviously has no intention of ever shipping me plants I paid for over 6 weeks ago. However, they are very responsive to my 4 inquiries. Each time stating that I should receive the plants within 3-5 business days. Those days come and go, and the status tracker continues to slide day by day. I believe their responsiveness is meant to curb any appeal to the credit card. You should order from Henry Fields if you want to lose money and never get plants. However, if you don't want to waste your money, and want to get plants during the growing season, do not order from Henry Fields. These crooks need to be shut down. |
Negative | chrisp123 (3 reviews) | On Apr 25, 2014, chrisp123 SAGLE, ID wrote: I ordered a few things from henry fields pecan,black walnut, hazelnut, blue crop blueberry, and squash seed in 2013.all the trees were undersized with poor root system compared to other companies. the pecan and black walnut died. not sure they were alive to begin with. I called customer service they were friendly and said they would send a new pecan and black walnut. I received a check back for the pecan nothing for the black walnut. they also sent the wrong seeds which was ok cause I was going to buy those anyway. like another person said on here henry fields dldn't post my comments or product ratings on their website either. bottom line would not recommend for trees nut trees anyway. their carrot seed grew well though. |
Negative | lagardenerx (1 review) | On Mar 16, 2014, lagardenerx Hall Summit, LA wrote: I tried ordering items from Henry Field's and the shopping cart would not allow me to delete items or to update items. I tried closing out the web page, tried changing the quantity to zero, and even tried deleting the entire shopping cart. They just lost my business!! |
Negative | ainelena (1 review) | On Jun 1, 2013, ainelena Dunnville, Canada wrote: Do NOT ever order trees/shrubs from Henry Fields. On Jun 1, 2013, Henry Field's Seed & Nursery responded with: "On Jun 4, 2013 1:29 PM, Henry Field's Seed & Nursery responded with: Thank you for your feedback. I apologize for the problem with your plants. We do send many of our plants in the dormant state. Dormant or bare root plants are living plant material even though they may be completely void of green buds or leaves and do best when shipped in a dormant/bare root stage. The plants are shipped without any soil because the roots have been conditioned and will be ready to start their growth after planted. It may take as long as six to eight weeks before they begin sprouting to the point where growth is obvious. One of our customer service representatives will contact you for your account information and take care of this for you." |
Negative | donsch (6 reviews) | On May 29, 2013, donsch Random Lake, WI wrote: I placed an order with this company for some mini roses and some other items. I have received two partial shipments of my order and am still waiting for the remaining item to be shipped. It would have been nice and convenient to have received my order completely instead of this partial business. It seems that I have received numerous emails and catalogs asking for my business and then when I place an order I have to wait piecemeal for my order to be shipped in several stages. This company needs to get their shipping procedures in order for the customer's benefit. On May 29, 2013, Henry Field's Seed & Nursery responded with: "On Jun 4, 2013 10:10 AM, Henry Field's Seed & Nursery responded with: Thank you for letting us know about the problem with the delivery of your plants. I apologize for the delay and for all of the inconvenience. One of our customer service representatives will contact you for your account information and take care of this for you." |
Negative | steever (1 review) | On May 24, 2013, steever Towson, MD wrote: I can only echo what the previous reviewers have said. It took Henry Field exactly one month to get me two tomato plants. When they finally arrived they had been in transit for 5 days and were almost dead. They had grown in those five days and were twisted and contorted because the box was too small. This is the worst mail order shipment of plants I have ever received. I would advise against doing business with Henry Field. On May 24, 2013, Henry Field's Seed & Nursery responded with: "On May 29, 2013 2:00 PM, Henry Field's Seed & Nursery responded with: Thank you for your feedback and I apologize for the problem with the tomato plants. I will have one of our customer service representatives contact you for your account information." |
Negative | 3BlackCats (1 review) | On May 17, 2013, 3BlackCats Ottawa, Canada wrote: I don't understand how this company is still in business - horrible business practices. On May 17, 2013, Henry Field's Seed & Nursery responded with: "On May 18, 2013 9:37 AM, Henry Field's Seed & Nursery responded with: Thank you for letting us know about the problem with your plants and your refund. I apologize the plants were not in good shape and for all your inconvenience. One of our customer service representatives will contact you for your account information and make sure you are taken care of." |
Negative | jhmeyer (1 review) | On May 16, 2013, jhmeyer Herman, NE wrote: Bought 2 pecan trees. They were just sticks when they arrived. They are dead now but Fields keeps telling me they are dormant. They are dormant, permanently. So far no luck getting refund or 2 new trees. Just getting ignored from customer service. On May 16, 2013, Henry Field's Seed & Nursery responded with: "On May 18, 2013 9:34 AM, Henry Field's Seed & Nursery responded with: Thank you for your post. Did you check to see if the plant is thriving by scratching off a portion of the outer skin. If you see green or white beneath, the plant is still alive and will soon show signs of growth. I will have one of our customer service representatives contact you for your account information and take care of this for you." |
Negative | nashnewbie (4 reviews) | On Jul 23, 2012, nashnewbie Nashville, TN wrote: In 2009 I ordered seeds, trees, and plants from Henry Fields. On Jul 23, 2012, Henry Field's Seed & Nursery responded with: "On Jul 24, 2012 2:48 PM, Henry Field's Seed & Nursery responded with: Thank you for your posting. We apologize you have not received your refund. A customer service representative will contact you for your account information and check on your refund for you." |
Negative | Essence (1 review) | On Jun 12, 2012, Essence Beloit, WI wrote: Posted on May 5, 2011, updated June 12, 2012 On June 12th, 2012, Essence changed the rating from neutral to negative and added the following: This year I ordered more tomato plants from them 4 different kinds 2 kinds being some cherry tomato which those are doing wonderful, then I ordered some reg tomato, beef steak & some Pineapple ones which both done horribly , I have 1 plants that lived out of 6, I contacted Henry Fields, no response, contacted them a few days later again still no response so I went back to my account tried to email a 3rd time to find my account number is no longer valid, when I go to order history says I never had any orders they ignored my emails and erased my account so they did not have to make good on their dead plants. On Jun 12, 2012, Henry Field's Seed & Nursery responded with: "On May 11, 2011 9:52 AM, Henry Field's Seed & Nursery responded with: Thank you for letting us know about the problem with your plants. A customer service representative will be contacting you for your account information so we can have the items replaced." |
Negative | LeaAnneG (1 review) | On Apr 21, 2012, LeaAnneG Grant City, MO wrote: I ordered 250 honey & pearl sweet corn. I only receiver 148. I emailed them with no responce. I emailed again today hoping to get a response. We will see. On Apr 21, 2012, Henry Field's Seed & Nursery responded with: "On Apr 27, 2012 3:27 PM, Henry Field's Seed & Nursery responded with: Thank you for posting. We apologize you did not receive the correct amount of seed, we will be happy to reship to you. Our customer service representative will contact you for your account information." |
Negative | AHealy8172 (1 review) | On Apr 11, 2012, AHealy8172 Devon, PA wrote: Posted on April 10, 2012, updated April 11, 2012 On April 10th, 2012, AHealy8172 added the following: Thank you for the help, but the Poppy has been planted now for almost a month with the top of the crown sticking out of the ground; not to mention it sat about a week in the first place, planted upside-down with the roots sticking out. How long will the bareroot last? I think by now it's been too long and so I wasted that money- I will go home today and replant deeper, but I'm sure it will not help. However, I have since received the replacement Dutchman's Breeches and planted it- it shot up the next day and already has several leaves. The first specimen was definitely bad, but I am glad your company replaced it with no issue. On April 11th, 2012, AHealy8172 added the following: Ok, great, dug up the Poppy last night and two carrot roots have severely deteriorated. One is completely gone and the other is reduced to about 1/5 its original size. So glad I wasted that money..... On Apr 11, 2012, Henry Field's Seed & Nursery responded with: "On Apr 3, 2012 1:48 PM, Henry Field's Seed & Nursery responded with: Thank you for your posting. We apologize the instructions sent were not helpful for you. The poppies have long, carrot-like roots, and the bareroot poppies we ship should be planted with 3in of soil over the crown. Dig a hole that's deep enough to accommodate the roots, up to 10-12 inches deep. Shallow planting is often the cause of failure, as is soil that is too wet. The lily should do fine, it will find the right way out of the ground." |
Negative | JoshSimerman (1 review) | On Oct 14, 2011, JoshSimerman Bloomington, IN wrote: Henry Field's gets negative reviews for the worst customer service. If you call to place and order, it's to a descent quality call center, but if you have any issues and need customer service, you have to call a cheap foreign call center who barely speaks English. Their trees are not very good quality for the money, unless you order one of the bulk sale specials, but expect a few to die. I'm not ordering from here anymore, even with the specials, it's not worth the hassle and frustration. On Oct 14, 2011, Henry Field's Seed & Nursery responded with: "On Oct 17, 2011 11:54 AM, Henry Field's Seed & Nursery responded with: We appreciate your feedback as we use this information to improve on our services and plants. We apologize you had problems with any of our plants or service and a customer service represenative will contact you for your account information. We will do our best to make sure you are happy and satisfied with our company." |
Negative | keenmark (2 reviews) | On Jun 22, 2011, keenmark wrote: I placed an order for 2 types of sweet potatoes and was told they shipped on 5/17. After 2 weeks, I had not received my order and I contacted the company. I did get an immediate response asking me to be patient that it could take another week. I contacted them again the end of May and was told to allow another 2-3 business days. I contacted them on June 2 indicating the order was still not received and due to the delay please cancel and issue a refund. I was told a refund would be issued please allow 2-3 weeks. 2-3 weeks has passed, I contacted them and was told a refund was issued 6/21 - please allow 2-3 weeks. I have no doubt in 2-3 weeks, I will still be without my refund. They say they offer world class service, just unsure what 3rd world they are talking about. On Jun 22, 2011, Henry Field's Seed & Nursery responded with: "On Jun 23, 2011 10:51 AM, Henry Field's Seed & Nursery responded with: Thank you for letting us know about the problem with your order. We will be happy to check on your refund for you. A customer service representative will be contacting you for your account information." |
Negative | Jesse276 (1 review) | On Jun 17, 2011, Jesse276 Milwaukee, WI wrote: I ordered Hydrangeas and after almost a week with no shipping notification, I contacted them to try to get a expected date. They mentioned that it would ship within a week. On Jun 17, 2011, Henry Field's Seed & Nursery responded with: "On Jun 20, 2011 12:22 PM, Henry Field's Seed & Nursery responded with: Thank you for letting us know about the shipping of your order. A customer service representative will contact you for your account information and see what can be done about your order. |
Negative | bleepy (12 reviews) | On Jun 9, 2011, bleepy West Islip, NY wrote: Posted on May 26, 2011, updated June 9, 2011 On May 25th, 2011, bleepy added the following: surprise! More jerking around. I called last week to get an update on the O'Henry sweet potato from my order placed on 3/14. I was notified on the packing slip of 3/16 that the expected delivery was 5/15-5/29. I called last week for an update and was told to expect them from saturday 'till today the 25th. I just called and after holding a loooog time was given a new date june 1-15. I said I wanted to cancel and get a partial credit on the shipping charges but was put on hold again and was so mad I hung up. I really wanted these but I don't believe that I will get them since they are now not available. On May 26th, 2011, bleepy added the following: A gift certificate? Really! And you went ahead and cancelled it for me? I wish I could give you a double negative. What you should have done was A. not cancelled it so that I could see if you actually would send it. B. given me a refund of at least part of the shipping charges since you did not complete the order. Oh and it's nice of you to post a response for all to see but I've heard nothing from you directly. On June 9th, 2011, bleepy added the following: Guess what I got last week? The unwanted "gift certificate"? No, the cancelled O'Henry slips. I can't bring myself to change the rating since they are so hard to deal with but I did end up getting what I ordered. On Jun 9, 2011, Henry Field's Seed & Nursery responded with: "On Mar 29, 2011 6:17 AM, Henry Field's Seed & Nursery responded with: Thank you for your feedback. I apologize you were hung up on and we would like to check into this further. A customer service representative will be contacting you for your account information to locate your account and check into the delay with your potatoes as well as try to find out what happened with your call. On May 26, 2011 11:29 AM, Henry Field's Seed & Nursery added: We apologize for the trouble with your sweet potato order. Your order was able to be cancelled and we have also issued a gift certificate for all of the inconvenience." |
Negative | Gardener5b (8 reviews) | On Apr 29, 2011, Gardener5b Kansas City, MO wrote: I ordered 2 Goji berries on April 9. They were shipped on April 25. I received them today, April 29. On Apr 29, 2011, Henry Field's Seed & Nursery responded with: "On May 5, 2011 4:12 PM, Henry Field's Seed & Nursery responded with: Thank you for letting us know about the problem with our customer service. A customer service representative will be contacting you for your account information and check into this further." |
Negative | SPORTSMAN1 (12 reviews) | On Mar 12, 2011, SPORTSMAN1 Hawley, MN (Zone 4a) wrote: In 2009 I ordered 50 Fort Laramie everbearing strawberry plants.I planted them and all grew.Fort Laramie is supposed to be an everbearer.I picked off the first blossoms.They should have produced berries in the fall.Unfortunately not 1 plant blossomed and had fruit. On Mar 12, 2011, Henry Field's Seed & Nursery responded with: "On Mar 15, 2011 7:43 AM, Henry Field's Seed & Nursery responded with: Thank you for letting us know about the problems with your berries. I apologize for the inconvenience. A customer service representative will be contacting you for your account information so we can make sure you are shipped the correct berries. |
Negative | druidjo (4 reviews) | On Aug 20, 2010, druidjo Byesville, OH wrote: Posted on May 22, 2010, updated August 20, 2010 On August 20th, 2010, druidjo changed the rating from positive to negative and added the following: I confused the orders. The blueberry bushes that survived were from Guerneys, not this company. I assumed that they were the same company because they had the same item numbers and prices. I now know better. Live and learn. Nothing that I ordered from this company is still alive. The cherry trees are both dead and so are the blueberry bushes. I know it was not me because the bushes I ordered from Guerneys are thriving. They were planted in the same place. The backyard horticulture book never did show up. I hope this company keeps its word and replaces the items, though they will probably be poor quality also. Henry Field may share the same distributor as Guerneys, but they are much more like Burgess, a waste of time and energy. On Aug 20, 2010, Henry Field's Seed & Nursery responded with: "On May 24, 2010 2:49 PM, Henry Field's Seed & Nursery responded with: Thank you for taking the time to post. We appreciate the feedback to better serve our customers. Happy Gardening!" |
Negative | sydneygirl (1 review) | On Jul 3, 2010, sydneygirl Los Angeles, CA wrote: 6/19/10 I unthinkingly left my email address for contact if the price dropped on their square tomato cages. As soon as I hit "submit," I looked at their (non) privacy policy. I immediately filled out a contact box asking that they delete my email address. Customer service got back to me the same day, saying I had been opted out. I wrote back that I did not want my email dispersed to any lists, just deleted. They said, per my request, it had been deleted. The following Monday, Tuesday, Wednesday, and Friday(?) I got spammed by them. More spam followed this week. On Jul 3, 2010, Henry Field's Seed & Nursery responded with: "On Jul 6, 2010 12:59 PM, Henry Field's Seed & Nursery responded with: Thank you for taking the time to post. We appreciate your feedback to better serve our customers. A customer service representative will be contacting you for your account information to make sure your email address is opted out." |
Negative | luv2vacation (1 review) | On Jul 1, 2010, luv2vacation Edmonton, Canada wrote: I placed an order over the internet with this company mid April/10. Shipment was to have been shortly after May 26/10. I logged in several times to check the status but it would never say shipped so i started calling to inquire and each time i was given a later and later delivery date. At one point the customer service rep said that she wasn't sure why it hadn't go out as Canada post was delivering and mine was scheduled? I called once after that and was told it would be mid July? I don't want it mid July and asked to cancel the order. I was put on hold for some time then told that it was cancelled and my credit card would be refunded within a week or so.At that time i was told of some bankcruptcy issues which is why i just wanted to cancel. 2 weeks passed and no refund so i called again and was told it was being shipped? Why i ask? i cancelled? he says "oh" i am put on hold again for some time and then told that i will get a full refund but i will still get my order? i ask why? he said that they have no way of cancelling delivery now and it will still be shipped in Jully. I certainly expressed my disatisfaction as i will not really beable to use them bt that time but whatever they have to do i just want to cancel and get my refund which he assures me i will get as well as my order. This is extremly odd to me? Then the next day i get a letter stating the bankruptcy issues and the order should be shipped in the fall but if it is not then i will get a refund at that time. I have written them a letter and forwarded all the info to my credit card company to handle. I really dislike dishonest businesses and shady customer srevice reps !! On Jul 1, 2010, Henry Field's Seed & Nursery responded with: "On Jul 6, 2010 1:06 PM, Henry Field's Seed & Nursery responded with: Thank you for taking the time to post. I apologize for the confusion with your order. A customer service representative will be contacting you for your account information." |
Negative | sunflowerterry (1 review) | On May 3, 2010, sunflowerterry Levittown, PA wrote: Wish I had found this site before I placed an order. Then again, the only reason I did a search was because I have a problem. On May 3, 2010, Henry Field's Seed & Nursery responded with: "On May 4, 2010 1:56 PM, Henry Field's Seed & Nursery responded with: Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. A customer service representative will be contacing you for your account information." |
Negative | klinchkat (1 review) | On Apr 27, 2010, klinchkat Valdosta, GA (Zone 8b) wrote: I kept an open mind about this company and remained optimistic. I placed my order for seeds and 3 types of tomato plants back in ON TIME. I got my seeds - great! A couple of months passed, shipping time for tomatoes got here - nothing. I called and emailed and they shipped out ONE of the types of tomatoes I ordered. They were packaged VERY WELL and they were very nice plants. The other two types were "estimated" to arrive a couple of weeks later - okay, fine. I keep checking on the order and the dates keep getting pushed back. This first batch of tomatoes should have been in the ground weeks ago in my zone. The customer service by phone is completely useless. I really hate to say that I will never order from this company again. On Apr 27, 2010, Henry Field's Seed & Nursery responded with: "On Apr 28, 2010 1:06 PM, Henry Field's Seed & Nursery responded with: Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. A customer service representative will be contacing you for your account information." |
Negative | lilygrandma (15 reviews) | On Apr 13, 2010, lilygrandma Ellijay, GA wrote: Posted on March 17, 2009, updated April 13, 2010 On March 21st, 2009, lilygrandma added the following: I have heard from Henry Field's customer service representative, and notified via email that the backordered seeds have now been sent. I a hopeful they will be here soon. On March 25th, 2009, lilygrandma added the following: Final seeds have arrived; order is now complete. Of course, the rains have set in! It would be very helpful if ALL seed companies let their customers know immediately if they have the ordered seeds in stock. There is at least one company that does that. That way, valuable time is not lost and the customer can try another source (of course, that would be a negative for the original company). On April 13th, 2010, lilygrandma added the following: Ordered a week ago and received the seeds today--good. HOWEVER, this time will be the last. I ordered 5 kinds of seeds,including corn seed. The corn seed must be out. Less than 3 ounces of seed in a thin package with no protection for 6.95. Will update when the seeds arrive, but this company needs a way to inform folks when they are out of certain seeds. Folks cannot afford to pay a 70% premium for postage and handling. On Apr 13, 2010, Henry Field's Seed & Nursery responded with: "On Apr 15, 2010 11:08 AM, Henry Field's Seed & Nursery responded with: Thank you for your feedback. We do our best to send postcards to our customers informing them of out of stock items. We apologize for any inconvenience this has caused. A customer service representative will be contacting you about your order and the items that were not available." |
Negative | msorganicfarm (2 reviews) | On Apr 3, 2010, msorganicfarm Woodstock, IL wrote: Gonna try to make this report short although, the terrible ordeal felt long. On Apr 3, 2010, Henry Field's Seed & Nursery responded with: "On Apr 7, 2010 11:15 AM, Henry Field's Seed & Nursery responded with: Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. A customer service representative will be contacing you for your account information." |
Negative | manxxx (1 review) | On Apr 1, 2010, manxxx wrote: I paced an order for several trees from this company On Apr 1, 2010, Henry Field's Seed & Nursery responded with: "On Apr 2, 2010 11:22 AM, Henry Field's Seed & Nursery responded with: We apologize for the confusion concerning our offers on our trees. Our web site states "For each offer ordered, get 1 tree." As many of our items are packed 2 or 3 per offer, this means that this offer is for 1 tree." |
Negative | price403 (5 reviews) | On Mar 27, 2010, price403 Ivydale, WV wrote: I ordered a couple Carmine Jewel cherry bushes from Henry Fields in 2009. They arrived alive but severely etiolated. Both plants were no more than twigs and were about 6 inches tall. The poor plants looked like they had been kept in a box in a warm warehouse for at least 4 weeks prior to shipment. The new growth was WHITE and about 3 inches long. One bush died within 2 weeks of being repotted and the other did okay after being hardened off. They sent a replacement for the dead bush. The replacement was in better shape but was even smaller than the first one. On Mar 27, 2010, Henry Field's Seed & Nursery responded with: "On Mar 31, 2010 2:22 PM, Henry Field's Seed & Nursery responded with: Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. We will be contacting you for your account information. We offer 100% customer service satisfaction and with our lifetime guarantee will replace, refund or issue a replacement certificate at any time. " |
Negative | txaggiegal (6 reviews) | On Mar 18, 2010, txaggiegal Belton, TX wrote: The web site was inoperable and did not give me a response to an on-line order. I got no email confirmation nor response to my first email..I called the "customer service" for HF and got an Indian speaking "consultant" on the line that REFUSED to cancel the order....she did inform me that I had reached HF's Indian Office and she had full authority to help me in any way possible, but apparently cancelling was not in her job description!...this was said through a very heavy accent and with great difficulty on her part to speak and my part to understand. I went back to the HF site to identify a US office, email address, or 800 number that would lead me to someone other than the Indian office and could fine NONE. On Mar 18, 2010, Henry Field's Seed & Nursery responded with: "On Mar 19, 2010 11:41 AM, Henry Field's Seed & Nursery responded with: We apologize for the trouble you had with our website and your order. A customer service representative will be contacting you to take care of the problem. We do have an overflow call center in India to help with our call volume during our peak times as well as making sure we can answer all of our customers 24 hours a day. On Mar 19, 2010 11:53 AM, Henry Field's Seed & Nursery added: As soon as the appropriate information is received, we will be happy to refund the order for the customer for customer satisfaction . |
Negative | cactusjack1 (1 review) | On Feb 17, 2010, cactusjack1 Lewes, DE wrote: A Taste of Things to come- On Feb 17, 2010, Henry Field's Seed & Nursery responded with: "On Mar 5, 2010 1:56 PM, Henry Field's Seed & Nursery responded with: At Henry Field’s we stand by our products and our production procedures. We 100% guarantee the quality of these treated seeds – as we do all our products. |
Negative | orchardfarmer (1 review) | On Jun 3, 2009, orchardfarmer Cornwall Bridge, CT wrote: I ordered an apple tree in March and received an email confirming the order. I prepared a hole to plant it and waited eagerly. When it had not arrived by the end of May, I went on their website and found they had run out of stock and canceled my order. No notification, so I'd still be waiting if I hadn't checked. Pretty late now to order elsewhere. Very disappointing. On Jun 3, 2009, Henry Field's Seed & Nursery responded with: "On Jun 12, 2009 10:24 AM, Henry Field's Seed & Nursery responded with: Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. Our Customer Service Team is checking into the issue you had with your order and will do our best to rectify the problem in a timely manner. We will be contacting you directly with a resolution" |