Comments regarding Gurney's Seed & Nursery

Years ago while living in the Midwest, Gurney’s was a quite reliable “go to” mail order garden and nursery company. But this past fall a spring shipment order was placed for a number of items which included several new varieties of asparagus plants. The only positive part of the experience was placing the online order in the fall. The rest was frustratingly disappointing.
1. Customer service must be outsourced to a foreign country. Very difficult to understand the customer service agents.
2. The first item shipped in spring was sent too early for planting, and was significantly substandard to the size ordered.
3. The rest of the items were continually put into a “back ordered” status that went beyond their ever being delivered at a proper planting time. Therefore, the order was canceled.
4. The canceled order was only partially acknowledged with a “catalog credit voucher”, which will probably never be used due to the substandard products and service currently being offered.
5. A monetary refund was requested, but not honored.

Based on this very unsatisfactory experience, I cannot recommend ordering from Gurney’s.

I ordered some vegetable plants in January. My credit card was charged supposedly so they could hold my order. Now it's April and I find out that some of the things I ordered are out of stock and won't be in until after my planting times. Now I have to scurry around to local nurseries to try and find what I need. This happened last year as well but I thought it was because of the pandemic so that is why I ordered so early this year.

I WILL NEVER SHOP HERE AGAIN.

I ordered +$70 seeds in February. The acknowledgement said three of the packets were on back order, the rest ready for shipping, and would arrive in mid-March. When I looked in mid-March to see when I'd get them, it had changed to late March. And then it was put back to April. At the beginning of April I looked and they were STILL all ready for shipping except for the 3 on back order, but now I could expect them to arrive late May. They never once notified me of the slippage, I had to keep looking up my order.
I normally sow my seeds late March/early April to get my plants in the ground at the beginning of May. Seeds arriving late May would be utterly useless. I cancelled my order. And got a message from them saying it was because of Covid they were so late, would I like them to chase up my seeds?
I ordered everything again, this time from Victory Seeds. They were cheaper, they came 4 days after I ordered and seem to be germinating well already.
Will never order from Gurney again.

I bypassed other suppliers to order purple passion asparagus from Gurney's, which they said was available. No word for 2 weeks and when I tried to track my order found the item was now listed as BACKORDERED. 1) this should have been known and identified from the start 2) Gurney's should have contacted me to tell me this 3) when I relayed this in an email which claimed I'd get a Customer Service response, I got an autogenerated reply saying they were too busy to respond! That was ten days ago with no word or updates from them since. I finally cancelled my order as it's too late to plant them: my other asparagus is up now. I'll never deal with them again.

A few years ago, I would have been posting a positive review for the excellent Gurney's Whopper strawberry plants I received, as I had no issues with the product or the process. However . . . now I've been extremely frustrated with the poor customer service this company is providing regarding a shipment of nut trees I ordered from them in January of 2021 (3 months ago). The first tree arrived in good time and will hopefully (hopefully) flourish and prosper; we shall see. The second tree, oddly enough, was carried by the FedEx van PAST my house in Illinois all the way to Olathe, KS—almost 420 miles away from my home! And there it still sits in a FedEx facility that is most likely NOT climate controlled, dying a little more each day, while my two calls to "customer service" reps in India have yielded no actual help, but only requests for me to wait 14 business days for my (probably dead) tree to finally make its way back to our house. This performance goes well beyond poor customer service into customer harassment territory, and I will be contacting the Better Business Bureau in a few days once I have more details. Meanwhile, I'm still waiting to see how the last shipment of the remaining trees pans out. I would like to add that I gave Gurney's a chance last year on a second shipment of strawberry plants, which arrived DOA. At the time, I was very disappointed at their refusal to take responsibility for shipping dead product and to then refund my money, instead granting me a semi-worthless merchandise credit. Suffice to say, I will never—no, not EVER—order another nickel's worth of anything from Gurney's again.

I have placed two orders with this company. Last year I ordered strawberry plants. It took 6 weeks to receive the order and out of 25 plants only 2 lived. To their credit they offered me a full refund. This year in January I ordered two pea fences. I called them today to see what the hold up is and they said they would not be shipped until the end of April which is past planting time. I cancelled the order. They have been good with the refunds but have found that I cannot rely on my orders being received or in one piece.

Three concerns about my order from Gurney's
.
First, the total amount $22.73 was posted in a order confirmation email.
They actually charged $22.75.

Second, seeds were sent USPS first class flat rate..total cost of shipping 1.20, actual charge was 5.99.

Thirdly, an informational text was sent (from Gurney's) with a nonexistent tracking number from a different shipping company.

The seeds arrived two weeks after ordering.

Also-
Customer service via phone was awful.
Email customer service was prompt and helpful.

Will I use Gurney's again?
No.

I ordered a package of B.t.g. a few weeks before Japanese beetle season, in order to be ready to spray for them. Two weeks after ordering -- and after the anticipated ship date had passed -- I emailed for an update, which got no response at all. I filed a dispute with PayPal in order to get refunded, and purchased the pesticide from another online vendor (who shipped the day after ordering).

No shipment, no customer service.

If I could rate below negative, I would. I ordered ASPARAGUS PURPLE PASSION and JERUSALEM ARTICHOKE, one arrived moldy and the other was so dried up and shriveled that the 1 pound I ordered actually weighed 9 ounces. I called and was told they'd replace them.....next year. I requested a refund because any company that would ship garbage like that is a company that I prefer not to deal with. To get a refund, I had to speak with a supervisor. I also had to separately request a refund of my shipping, which I did get. My advice to to stay away from this company's 'fake' 50% off sales, you have to add most of that back in the form of shipping, anyway. I will not ever order from them again.

I placed an order in March 2020 for honeysuckle and fertilizer tabs. My order was confirmed, but unfortunately my account was charged immediately despite the anticipated April mail date.
Fast forward to May and I see a partial refund on my paypal account with no explanation. I figured out that 5+ weeks after I placed my order, they would not be sending. No communication. Just me figuring it out and an empty spot in my garden.
I just wrote to them to cancel the fertilizer tabs. Let’s see if they will respond and comply.
Bottom line, disappointment and headache. Will NOT order from them again. Recommend others not even bother.

Posted on February 20, 2020, updated February 23, 2020
Ordered 2 fig trees and some fertilizer tablets. The tablets arrived ok. I don't know if they are any good. But they arrived. When I ordered, Gurney's promptly charged my credit card for the entire order. No mention whatsoever of the figs not being in stock. Only 3 or 4 weeks later did I do an order tracking and both are showing on "back order". Actually one of the trees showed a shipping estimate of a week to 10 days ago but it also shows on backorder. I would not order from them again simply because they charged my card and did not ship. But then there is the issue of my not being notified of a delay in shipping the items. I called them and they had no idea at all when the figs would be shipped.

I paid $225 for 3 Wowza bush cherry trees, which were not as pictured or described on the website (photo available upon request). When I complained to customer service, they apologized for this and sent me a $25 gift certificate.

Can’t speak to the quality of the fruit since these immature saplings are going to take 4 years or more to produce fruit. So I will come back here when I am much older and when my daughters are fully grown and ready to graduate from high school and let you all know how the fruit tastes—that is if these plants make it through a New England winter.

Gurney Nursery Products,
Gurney has most ridiculous replacement policy I've experienced. They send out inferior products that qualified inspectors have likely never seen, then cooked by 90+ F heat while in transit for 5 days. Then the company expects me to wait until 2022 to get some other questionable product that will likely be the same miserable quality that some third party supplier ship out. Again likely the replacement will likely be without a qualified person ever seeing the emulated replica of the first miserable tiny dead mold infested plant. This particular experience relates to a Jaclyn raspberry that measures less than six inches from the top of the 1.67 inch dead primocane section to the tip of the mold infested tangled root system. This is only one of at least six other DOA plants that I’ve received in 2019, and others received in 2018. The merger of Gurneys, Henry Field, Gardens Alive, and other nursery affiliated companies is one huge conglomeration of companies where one company takes the order and another ships out the products. This is verified by multiple companies sending out emails relating to a single replacement. God only knows how many steps are involved in the propagation, storage, plant selection, packaging, inspection(??), and shipping to the customer.

Wes Rice

Posted on May 12, 2019, updated May 20, 2019
Ordered 3 "Jumbo" blueberry bushes at $30 each from Gurney's. The "Regular" were 12-18 inches and $20. They arrived poorly packed in a box with some mostly deflated air packs that did nothing to keep the plants from bouncing around. Considering that they were called "jumbo" and considering that they were 50% more than the cheaper ones, I expected plants of a decent size and certainly bigger than the $20 12-18 inch ones. I would love to be able to post a couple of photos of what I received. The three plants range in size from about 5 inches to about 10 inches. There are reputable online garden companies that sell 3-4 foot, 3 year blueberry bushes for the same price I paid for these twigs from Gurneys. Stay away from this outfit.

Copy of 2nd email re 2 unshipped items.
The Horseradish and Jerusalem Artichokes were shown as in stock available for shipment in February when my order was placed. This has has changed x2 and both items are now apparently back ordered. Also notice it is past the shipping estimate of 3/29/19 for horseradish., and the estimate has not been updated Now I have no idea what is going on with my order and expect neither item will be available for planting this season. I also note that I received your catalogue in the mail after the 3/19/99 estimated date. You really expect me to order something else from you?. While I've had good service from you in the past, your system is now broken. I would have ordered elsewhere at a higher price where the two unshipped items correctly labelled as not available for immediate shipment when my order was placed . I never knowlngly prepay for items not available for shipment and subject to backorder with indefinite delivery date. Since I don't expect a response to this 2nd request for status, I'm going to go ahead and post a copy of this to appropriate gardener chat boards.

I ordered a good sized amount of items for my garden this year- received some email promotions from Gurneys and was pleased to save $100 off my order. The order consisted of seeds and garden supplies. I called after 2 weeks with no shipping confirmation- fully expecting to have the order sitting on my porch that day. Come to find the order had not shipped- but all items were in stock- the gentleman on the line told me he was releasing my order for shipment- another week goes by with no shipping confirmation. I check the order online today and see it has still not shipped- called back and I was told they are releasing my order for shipment today. I cancelled the order. So very frustrating to have had to wait weeks and weeks for seeds to ship. I'm guessing the customer service call went to a call center overseas as both calls were answered by people with heavy accents- not that it matters- I just want to get my garden in. Never had this issue with Burpee.....

Just received an order of about 32 assorted pepper, tomato, and eggplant plants. All 6 eggplant plants are unusable, one tomato DOA, and the rest are disappointing to say the least. They did refund me, but I won't bother wasting time with Gurney's again.

Over the years I've ordered quite a bit from Gurneys and normally had received good-acceptable products. However Nov 2017 I ordered a SUBSTANTIAL amount of bare root fruit trees, berries and grapes. My early ordering earned me no preference in shipped quality of product in fact, I find ALL of the product shipped to me is 4wks past zone date and inferior. Bareroot grapes are either old (3-4yr) or seedlings with little root system. Fruit trees also are either very old (4-5yr and hard pruned) or 6 month seedling. Items are frequently missing fro shipments. Customer service is now in India and I've learned this company is an aggregator of small misc suppliers - that's fine but there's no quality control. I CAN NO LONGER RECOMMEND GURNEYS AND INFACT CAUTION BUYERS - BEWARE OF THEIR BUSINESS MODEL AND AVOID ALL THE HEADACHES I'VE EXPERIENCED.

I reluctantly ordered a Juliet dwarf cherry tree for my wife in 2016 because of my past experience with ordering from gurneys. The tree arrived with a good amount of foliage and a well developed root system. It was well packaged. I planted it in a XL pot and followed the directions on how to care for it over the summer. It did well over the summer. It lost it leaves for the winter. I put it in my 3 season porch to try to make it easier on the plant for its first winter. When snow started melting, I put it back into my yard. A few leaves came and then the plant died. I tried to revive the tree by pruning the ends of the branches to stimulate growth and put fertilizer in the pot. I decided not to ask for a replacement because the warranty period was over and I've had problems with customer service in the past. This is my last purchase from gurneys.

Of the four items I ordered, only the Yukon Gold potatoes were acceptable. They are growing great.

The Canela potatoes are diseased. All the leaves and stems have small white spots and leaf curling. This was evident as soon as I started them indoors. The problem is not my dirt, because the Yukon Golds were started in the same mix right beside the Canelas. I tried planting them anyway, but the disease completely took over the Canelas and I had to rip them all out of the bed to prevent infecting the Yukon Golds.

The sweet potato slips were completely dried out and dead on arrival.

The Apache Blackberry plants were tiny sticks and I'm still waiting after a month for any signs of life from them.

I called Cust Service and evidently woke up a guy in the Phillippines. He refunded my entire order cost, to their credit. That's the only positive thing about the whole experience.

Gurney's is strictly a discount house. With all the other high-quality nurseries out there, I'm amazed they are still in business. I'd urge gardeners to shop elsewhere. If you're getting their emails, I suggest you unsubscribe so you won't accidentally get sucked in by their specials.

I tired to use them because they had everything I wanted and the prices were competitive. My aim was to get everything from one place without running around to multiply local nurseries-convenient one stop shopping. My bad. First they let me order something that in fact was out of stock. Now I had to do exactly want I didn't want to do-search multiply local sources. Then the ship dates just changed and changed-and changed again. The changes certainly were not for the better. Of my final 2 items the shipping times changed 4 and then 5 times. Calling "customer service" is akin to trying to have your dog explain why they can't write. Beyond a bad service/sales experience.

I live in Florida, and spring turns to summer quickly. I ordered Asparagus roots and a packet of asparagus seeds. 3 weeks later, I still did not have either. I queried and they told me that the roots were sent to the warehouse and waiting on the seeds to be sent out together. 3 weeks later, I got the roots and no seeds, as they sent them out separately. I still haven't received the seeds, but they credited my account, and told me that they were sold out. This isn't acceptable to wait so long.

3/ 21 ordered shallots and garlic del est 4/9-4/14 - 3/27 status update del est 4/6 -4/11 - 3/29 shipping confirmation - del est 4/1 - 4/3
4/30 ordered onions - del est 4/9-4/14
instead of shallots & garlic received strawberries - within the est del date though - emailed them - 4/13 they said would reship - est del 4/16-4/28 - shipping confirmation 4/21 - no est del on this email - 4/25 received shallots & garlic - most of the shallots were rotten and the garlic was sprouted already 4/29 email that they were refunding for the garlic & shallots - but they didn't refund shipping cost so I paid shipping for rotten product
4/29 received onion sets - growth on top mostly brown - looked like they had been rootbound in pots - roots brittle & dead - bulbs shriveled - so angry just told them to look at the pictures i sent - 5/5 finally received an answer - said they were resending onions del est 5/8 - 5/20 - emailed them immediately not to send more since they would be too late for our purposes & we no longer trusted gurney quality - haven't heard from them again so far but this will be the last time we order from them & we had been satisfied customers for years, until now

This company is holding my money, plants, seeds hostage with constantly pushing out ship dates all while the prime Spring growing season is slipping away. No way on earth I will ever do business again with this company.

Posted on February 13, 2015, updated April 20, 2017
Posted on February 10, 2015, updated February 13, 2015
Posted on February 7, 2015, updated February 10, 2015
Posted on February 6, 2015, updated February 7, 2015
I have been a customer of Gurney's for years, but their sluggish shipping is making me reconsider. I got a message that they had shipped my order January 30, and I could expect it 2/1 - 2/3. It is now the 6th, and no one can tell me where the order is. Just "wait until February 12" and we will reship if you have not received it.

It should not take a week or more to get 4 packets of seeds! And this "wait another week" is unacceptable.

Don't waste your time! I placed an order on 1-2-2017! When it came time for my growing zone to open for shipping, my order starts getting put off exactly weekly. By the time I was put off a third straight week,APRIL 2,2017 I called and canceled. Don't tell someone the product they ordered will be shipped on a ceartin day and then get put off without notice! Bad service! Don't order from gurneys you'll grow old waiting for your order!

I can't speak to their seeds as they were never delivered. I placed a large order on February 27th, 2017 for seeds, seed starter trays, and mesh "pots". As of April 5th, the only thing I've received are the pots, the very LAST things I need. They changed the delivery date on the seeds to mid-April now. I cancelled the rest of the order and they refunded the balance. guess it's back to Home Depot again for plants and seeds. Getting a late start on starting the seeds. Oh well, should not have trusted Gurneys after all of the negative reviews.

- Extremely SLOW order processing.
- Extremely SLOW shipping.
- Shipping updates they provide are meaningless as they continuously change (for the worse).
- Poor customer service.

If you sign up for their email list you will get "special offers" at least once (and sometimes twice) daily...which really aren't that special. While they have a great selection it does no good when your order arrives too late to plant.

There are many other more reliable and more responsive companies out there...my suggestion is that you avoid this one.

I ordered 3 bags of their Blueberry success mix on 2-22-17. It was supposed to ship early in March. Today is 4-1-17 and it still hasn't shipped. Never again. Buyer beware!!!!!!!!!!!

Absurdly slow delivery time for seeds -- a full 8 business weeks. Information provided by email and on web site regarding order status was also misleading.

Placed order on February 5 for ~$100 in seeds and saplings. Received the saplings (in reasonable time for early planting in my zone) on March 11.

Received email from Gurney's March 13 stating remainder of order (about 10 packets of seeds, $2-5 per packet) had been "cleared for fulfillment." (Why does it take over a month for this rubber stamp?)

Received another email March 24 stating reminder of order has been shipped. Unlike the sapling shipment, no tracking number was provided. However, I finally just received the seeds today, March 31. Seven days after they were supposedly sent. I checked the tracking number on the USPS package itself. The package actually originated yesterday, March 30. There was not a problem with USPS shipping, which was actually very fast; Gurney's sent the shipment 6 days after they claimed.

The ultimate irony is that the shipping warehouse is about 15 miles from my home. (Gurney's is a nearby company for me (SW Ohio/SE Indiana), and that is in part why I ordered from them despite their mixed reputation on this site -- I gave them a chance, wanted to support the regional economy.)

This slowness seems ridiculous in an age of routine 2 day deliveries. By comparison, this week I also received another order of seeds from a retailer halfway across the country 4 days after placing my order. More consequentially, I've completely lost the opportunity for the season to start the seeds early.

Also of note, the Delivery Estimate date in the Order Status on the Gurney's web site and in their emails is clearly meaningless and misleading -- every time I checked, the Delivery Estimate date was 10 days away from the current date.

I ordered live plants from this company in January. We live in upstate New York - a safe planting time is generally around May, sometimes a bit earlier if it's a warm spring. I just received an email that the Blueberry plant from this order is being shipped TODAY! March 3rd! Seriously? Customer service told me that the timing for this being in the winter had been determined by Gurney's "Master Gardeners". He suggested that I keep the plant in the garage. I protested that not only do we not have a garage, but we should not be put in a position to try to salvage a bad decision.

The customer service rep did make a note that a replacement plant will be shipped to me if I call them in mid-April. I am hoping that this works.

Got an e-mail advertising 40 strawberry plants for $20. when I checked out the total came to $59. Typical bate and switch company will never do business with these type of company's .They will always have an excuse why this or that happened ,at the end of the day I and nobodey cares fix your problems and fire those responsible for costing you money and customers

The first time I ordered one of Gurney's coupon deals it was for a bean support tower and a fabric strawberry tub, with a $25 off on $50 order coupon code. I gave them my PO box address as the billing address for the credit card, and my house address as the shipping address. Both addresses were shown on the confirmation email, labeled as billing and shipping. The bean tower arrived on my doorstep, with both the street address and PO Box number on the package. The strawberry tub was waiting at the post office, also with both addresses on the box. It was small and light enough that I could carry it home, so I took it home from there although it seemed peculiar that they would ship it that way. Next order, with a $100 off $200 order coupon, and many more items, the
confirmation again showed the shipping address as the house, and the billing address as the PO Box. The only item that arrived at the house was a pea fence. I came home from the post office yesterday and discovered one of their "item too large for box" notices among the mail, and since I didn't have anything else I was expecting and could not reach the PO by phone, I called Gurney's customer service - and sure enough, the phone rep with the heavy Indian accent that I could barely understand, informed me that they shipped my stuff via something called (I think) FedEx Smart-post which delivers to the local post office and you have to go pick it up there. I told him that this is not acceptable, I am not going to carry this shipment home from there when I ordered it to be delivered to my doorstep. There was never, by the way, any indication on the website, in the catalog or in any communication from them that the destination of my shipment was elsewhere than where I told them to send it. He kept insisting I had to go to the PO until I said I'll send it all back and cancel the order, then he put me on hold for quite a while, finally came back and said the items would be re-shipped to my house, and then there were a lot of clicking noises on the line interspersed with silences, and finally he came back on and repeated that my items would be shipped to my street address which he repeated several times, and said I would have to send back the items that were at the PO. No charge to me, he said - damn right, they'd better not charge me for fixing their screwup. I was on the phone at least 20 minutes over that, and now I've called the PO (10 minutes at least on that call) and they are sending that package back. So I want to know - who thought this bizarre shipping practice was a good idea? It really isn't rocket science to ship orders - your customer tells you where they want it sent and you send it there - not to someplace else where they have to go and get it. And you show on the confirmation where you are really sending it. Duh!!! Having read some of the other customers' stories, I am going to be checking my credit card statements very carefully too. I may order from this company again - providing I get my shipment at my house, and all the items are as advertised, including the live plants they were apparently planning to send to the post office too!! How stupid is that??? And providing there are no bogus charges on my card, and I don't have to go through this much hassle to get delivery on the next order. Or maybe not. I suspect not.

I wont be ordering from them again. I was a repeat customer. I ordered 3 pkgs seeds. Kale, peas and brussel sprouts. All three shipped the same day and time. Kale and peas arrived in the shipping window i was given by the company. No sign of the brussel sprouts. I called twice. What an adventure that was! They have their customer service sourced out to somewhere in the middle east. Dont we have competent american workers who can do this? Or is it cheaper to do it from india? My guess is the latter. The reps have very minimal english skills with very heavy accents. You have to repeat yourself A LOT. First time i called i was told the shipping window is 7 to 10 business days. Nowhere on the website does it say this. NOWHERE. i wait until 12 business days pass i call the middle east again. After repeating myself over and over again i was told "sorry the shipping time is 14 business days". It doesnt matter now. My planting window for this item has closed. I planted something else in that space to maximize my veggie production. This company used to be wonderful. My mother ordered from them every year. I wont be ordering from them anymore. Did some research and they are owned by monsanto now. No thanks. I dont need gmo and monsanto in my garden. I will pay more and get heirloom seeds from american companies next year. Baker creek, seeds of change and many other wonderful american companies out there.

I ordered and paid for a variety of plants in January. I asked for a ship date in early June since I live at 8000' in Colorado, and it's not uncommon to get frosts until mid June. So now, in mid-May, Gurney's just emailed to say that almost all of my order is out of stock! None of the other nurseries I have ordered from in past years, and this year, have pulled this on me. I'm particularly disappointed because a couple of the things I ordered, and was counting on planting, are now out of stock at all the other vendors I've checked. What a waste of time, and how frustrating! I cancelled the entire order now, since paying the shipping cost for just two plants makes no sense.

I have purchased from Gurney's for years. Two years ago, I ordered grafted tomatoes and they didn't show up until middle of June and were dead. I called Gurney's and the credited me for the tomatoes. A year ago, I ordered again. Go figure, they back ordered my tomatoes and when I called to complain, the magically managed to find my tomatoes and sent them in time for me to plant. This year, guess what? They back ordered my $40.00 tomatoes and when I called, they said that all they could do, would be to give me a $9.99 credit. Never again, will I buy from Gurney's. Never.

I ordered several nut and fruit trees in January 2015. When building the order, all items showed that ordering one, I would get one free. Upon check out it offered a 20% discount with a code. I entered the code. When the first two trees arrived, there were no free units. I contacted them and was told that since I entered the code for 20%, it cancelled the free plant offer. It would have been nice if they would have stated this somewhere in the checkout system. I cancelled the remainder of the order. I do not like being deceived. They were rude and condescending when contacted. This is no way to treat a returning customer.

I am in absolute shock about my latest experience with Gurneys. First of all let me say not only am I a repeat customer of theirs, but my mother and grandmother ordered seeds from their company for 20 years. I ordered 2 seed starting kits, one was short 5 starter plug cells (there should have been 55 and there were only 50). I immediately called customer service and was shocked that it was an overseas call center, and of course I end up with a lady I can barely understand. I explained my problem to her, she pulled up my account, and starts explaining my charges to me (order total, coupon discount, sales tax, etc.) I said "yes, that is correct", and she rudely says "SO WHAT IS YOUR PROBLEM?" After what seemed like forever trying to break the language barrier and trying to get her to understand she says they will send me out 5 more cells ASAP. So one week later I go to Gurneys website and the estimated delivery date is ONE MONTH from now! I am ready to plant my seeds!
So I send an email to customer service (no way I'm calling India again) telling them the problem I had with Miss-can't-understand-English, and that I need my product now as it is seed planting time and one month is unacceptable to ship a product that is already pre-made sitting on a shelf somewhere. I get an email back giving me a half @$$ apology that says "if you could not understand the rep you were talking to you should have asked for someone different. However, we will go ahead and expedite your order." That was 2 days ago, I just checked my order status and it has not been expedited at all. Estimated delivery still 3 weeks away. Gurney's should not treat anybody this way, especially someone who is a third generation customer. RIDICULOUS!

Order elsewhere. The plants are pretty terrible and the shipping on seeds (although of good quality) is ridiculous and haphazard.

Selection is also pretty blah.