Comments regarding Gurney's Seed & Nursery
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Rating | Author | Content |
Negative | Noradella (3 reviews) | On Apr 13, 2013, Noradella Tortolita, AZ wrote: How does this company stay in business? I placed an order in Febuary and have received portions of it in sporadic deliveries. Other portions of that order seem to have been ignored. Received a bean tower with missing parts and no instructions. Saw that strawberry plants were supposedly delivered but did not receive them. Received an eMail that replacements were being shipped. When no shipping information was received I checked the website on April 11, 2013 and saw that they were sold out. In response to an April 13, 2013 inquiry re shipping date I received a reply: the strawberry plants would be shipped in March 2014! I've requested a refund but will have to see it to believe it. I've ordered plants and garden supplies from other companies over the years with great satisfaction. My one order with Gurney's has been fraught with errors and frustration. I'll never deal with this company again! On Apr 13, 2013, Gurney's Seed & Nursery responded with: "On Apr 17, 2013 2:06 PM, Gurney's Seed & Nursery responded with: Thank you for letting me know of the problems you had with your order. I apologize for the inconvenience. One of our customer service representatives will contact you for your account information and we can check and make sure your refund is issued." |
Positive | virginiarose (64 reviews) | On Mar 26, 2013, virginiarose Portsmouth, VA (Zone 8a) wrote: I have been ordering from Gurneys for several years and have never had any real problems. I like to take advantage of the half off coupons in spring and blowout specials in the fall. I have gotten lots of shrubs like Butterfly bush and Blueberry bushes some as low as 3.00 each and they were a pretty good size for 3.00. On Mar 26, 2013, Gurney's Seed & Nursery responded with: "On Mar 28, 2013 12:11 PM, Gurney's Seed & Nursery responded with: We really appreciate you posting your experience with our company. Send us some pictures sometime if you have a chance. Happy Gardening!" |
Negative | PlanterJoe (3 reviews) | On Mar 22, 2013, PlanterJoe Dearborn, MI wrote: Posted on May 20, 2012, updated March 22, 2013 On March 22nd, 2013, PlanterJoe added the following: A Gurney's customer service rep called me last year when I made the original post and claimed they would send me replacement plants. Also, I should mention I placed orders for garlic and still haven't received them after 1 entire year. Anyway, so I think "wow, gurney's is sincerely trying to improve their customer service" she explains to me how she will replace the strawberry plants. Mind you 10-20 went missing originally and of the 80/90 plants I got only 10% of them survived. Guess what? Only ONE of each kind of strawberry was sent. LOL this is a joke. P.S. Please moderate the simply false comments on here with "great" reviews and odd screen names. Something seems fishy here. If any company needs to survive it's based on good product, customer service and honesty, NOT bad products, customer service and deception!! On Mar 22, 2013, Gurney's Seed & Nursery responded with: "On May 22, 2012 9:06 AM, Gurney's Seed & Nursery responded with: We appreciate your post. We apologize for the problems and that no one has gotten back to you. One of our customer service representative will contact you for your account information and have this taken care of." |
Negative | chellelouise (1 review) | On Mar 20, 2013, chellelouise Laingsburg, MI wrote: I also received the email for the $4.99 Goldrush apples trees. Even though we ended up placing our order online we actually spoke with a customer service rep. who never mentioned that the deal was only for one tree, this also did not some up as we placed our order online for 4 trees and paid the $20.00 for the trees. A few weeks later we received a postcard stating that our order was cancelled because of a lack of inventory and that we were to be reimbursed. Although I was disappointed and a little miffed that I wasn't able to get the trees it wasn't until the next day when I received a email stating that one Goldrush apple tree was shipping that things started to go down hill. At this point I didn't want any of the trees since I needed more than one apple tree and didn't want to order anything else from Gurney's so I called to cancel the one apple tree I was still scheduled to get, I was told that I could not cancel because it was already being processed. When I asked how it was possible that the other three trees in my order were out of stock but they happened to have one left to send me I was told that there was a limit on this special and I should've only been able to order one tree. I expressed my feeling of frustration that if the special was only for one tree then I sould've only been able to order one tree at this price and that this information was not clearly presented on the email that advertised the offer. The representative was not sympathetic or even apologetic over the "fluke" in their software. I again asked to have the order cancel and was again denied. I then was transferred to a supervisor in India and he finally agreed to refund all my money although it will have to be after the tree has shipped. I'm not holding my breath that this will really be refunded but hnestly I don't have the energy to go another round with this company, they can have my five dollars but I will never give them a penny more. Horrible customer service with no quality control or intergrity! On Mar 20, 2013, Gurney's Seed & Nursery responded with: "On Mar 21, 2013 12:05 PM, Gurney's Seed & Nursery responded with: Thank you for letting us know about the problem with your order. One of our customer service representatives will contact you and check on your account and make sure everything is taken care of. I apologize for the inconvenience." |
Negative | lisaq1965 (1 review) | On Mar 18, 2013, lisaq1965 Salt Lake City, UT wrote: My partner and I are excited to be having a garden this year, our first :-) |
Negative | JenMagdech (1 review) | On Mar 15, 2013, JenMagdech Brooklyn, WI wrote: Posted on March 6, 2013, updated March 15, 2013 On March 15th, 2013, JenMagdech added the following: After I left this comment, I called Gurney's customer service center to make sure they refunded my money. I was informed that the email saying I was getting no trees was mistaken & that I am in fact getting a tree in April or May. Depending on what happens in April or May I may change my rating to Neutral. On Mar 15, 2013, Gurney's Seed & Nursery responded with: "On Mar 14, 2013 10:41 AM, Gurney's Seed & Nursery responded with: Thank you for your feedback and I apologize for the misunderstanding. One of our customer service representatives will contact you for your account information and take care of this for you." |
Positive | AmandaDalton (1 review) | On Mar 5, 2013, AmandaDalton Piedmont, SC wrote: I have ordered from gurneys yearly for four years. Whenever a product doesn't live they always replace it with no cost to me( no shipping charges or anything) I have only had two plants not make it in all that I have ordered. And I have ordered a lot. They are excellent in their shipping lengths especially if you order early and always have great sale coupons. Their catalogs are accurate and they always send what they advertise. Great company! I will continue to order lifelong from this company. I love that they are so errorless they are able to offer a lifetime gaurentee on their products. On Mar 5, 2013, Gurney's Seed & Nursery responded with: "On Mar 14, 2013 10:39 AM, Gurney's Seed & Nursery responded with: Thank you for your feedback, we appreciate your comments. Happy Gardening!" |
Positive | dp4A0401 (5 reviews) | On Mar 2, 2013, dp4A0401 Xenia, OH wrote: Last year I ordered some nursery stock from Gurney's. I ordered bush cherries (which came in a group of 3) and aronia (a native berry bush). The plants looked healthy when received, and grew well initially although I may have lost 2 bush cherries after the Summer's drought. I also ordered deeply discounted late season 3 gooseberries and 4 aronias. I was only shipped two gooseberries, but the (overseas) call center refunded the cost of the missing gooseberrry without hassle. Unfortunately, neither one of the gooseberries appeared to have made it (likely due to the drought), but the aronia did fine (even one I accidently mowed down). This year, I ordered more bush cherries and some currants when they had their 50% off 1 day sale. Overall, I don't expect 100% yield on mail order nursery stock, especially when it's low cost, so my persepctive is generally positive. On Mar 2, 2013, Gurney's Seed & Nursery responded with: "On Mar 14, 2013 10:38 AM, Gurney's Seed & Nursery responded with: Thank you for sharing. We really appreciate your feedback about how are plants are doing. If you have any problems please let us know and we will be happy to take care of it for you." |
Negative | Beelife (1 review) | On Feb 23, 2013, Beelife Watertown, TN wrote: My wife and have been receiving emails from Gurneys for over two years, three days ago we wrote our first order...........do we regret it now. On Feb 23, 2013, Gurney's Seed & Nursery responded with: "On Mar 14, 2013 10:27 AM, Gurney's Seed & Nursery responded with: We appreciate you taking the time to let us know about the problems you had with your order. One of our customer service representatives will contact you so they can check into what exactly happened and let you know." |
Positive | grandmawa (1 review) | On Feb 19, 2013, grandmawa Warsaw, IN wrote: Have dealt with this company on and off for years. Customer service went through an awful period (reps that knew nothing about plants and/or were not english-speaking) but the last time we talked to them the rep was one of the most expert gardeners I've met and offered great tips for success. Anyway, had to write about the flat wonderful peach. We planted one in 2011 and almost killed it (our fault - Spring was too wet and we should've planted it in a container first, not directly in the ground) Somehow it survived that year and came back last year and went nuts. It's huge and a gorgeous tree. Didn't fruit last year, but we lost all our fruit to the March warmth/April freeze. Can't wait till this year - weather permitting - to see what this tree gives us. If we had it to do all over again I'd plant just these flat wonderfuls instead of all our other peaches! Buy this tree!!!! On Feb 19, 2013, Gurney's Seed & Nursery responded with: "On Mar 14, 2013 10:24 AM, Gurney's Seed & Nursery responded with: Thank you so much for your testimonial, we appreciate you sharing your experience with us." |
Positive | lostinthejungle (2 reviews) | On Jan 4, 2013, lostinthejungle College Station, TX wrote: I use the coupon for ordering seeds one to two times a year, and have done this for many years. I start my seeds indoors in winter and transplant in the spring, and then repeat in the summer for fall planting in a quarter acre area. On Jan 4, 2013, Gurney's Seed & Nursery responded with: "On Jan 16, 2013 2:55 PM, Gurney's Seed & Nursery responded with: Thank you so much for your wonderful feedback concerning our company. We truly appreciate you as a customer and look forward to serving you for many years to come." |
Negative | buzutree (1 review) | On Jan 2, 2013, buzutree Poinciana, FL wrote: I'm currently sat here staring at the Gurneys catalogue, I want to be enticed by their offers and range, but my previous experience with this company borders on laughable. I ordered an olive tree, a goji berry, a paw paw tree and garlic. I thought they would be true to their word and ship when planting was viable in my region. NOT TRUE! I live in Florida, I ordered in March 2012. Way after the last frost date, I still didn't begin receiving my plants until the end of May, when the Paw Paw and Goji berry were delivered. In Florida this is entering the heat of summer and plants can not survive in it without care. They certainly can't cope with being dropped off in a post box! Luckily I caught the delivery, unfortunately, the goji (which was a single 4" stick with 4 leaves) was all but dead when it arrived, I tried to nurse it to health, kept it out of the direct sun, but it died. The paw paw is doing terribly, its dormant right now, but I'm not holding out much hope. What about the other items I hear you ask.... well the olive tree was delivered 8 MONTHS after ordering! It was delivered in a 2" pot and the stick is 3" high. As someone pointed out in an earlier review of this company, I'm not sure this is even legal??? Can a company legally take money for an item, they purposely decline to describe size wise, obviously don't have in stock and fail to deliver even in their own 'pie in the sky' delivery schedule? Since the delivery of the Olive tree I have complained and been refunded for the goji berry. I'm at a loss as to how this company can continue to do business this way. I will say that I have ordered seeds from this company in the past and been pleased with the results. So the bottom line, if you want live plants don't go here, you will wait an eternity and they will probably die. However, if all you want are seeds, then go right ahead and take advantage of their vouchers! On Jan 2, 2013, Gurney's Seed & Nursery responded with: "On Jan 16, 2013 2:52 PM, Gurney's Seed & Nursery responded with: Thank you for your feedback. I apologize for the problems you had with your plants. One of our customer service representatives will contact you for your account information and take care of these issues for you." |
Neutral | starting2luvz4 (1 review) | On Dec 27, 2012, starting2luvz4 Monticello, IA wrote: Ordered asparagus plants for my FIL's birthday last May and payment was taken out promptly as soon as I ordered. Received the plants 1st week in December. Since I live in Iowa, I doubt the plants had much time to get roots established before we received 14 inches of snow. Neutral since only time will tell if my 60 plants survived. Will be my last order from them. On Dec 27, 2012, Gurney's Seed & Nursery responded with: "On Dec 28, 2012 10:52 AM, Gurney's Seed & Nursery responded with: Thank you for your feedback. I apologize the plants arrived so late, just let us know if you have any problems and we will be happy to reship." |
Negative | Jupiter05 (1 review) | On Dec 26, 2012, Jupiter05 Sutton, MA wrote: We have used Gurney's for over 15 years. When my son and I saw the $100.00 off any order of $200.00 on their spring 2013 catalog that just came we were excited. Once we started looking at the prices our attitudes changed fast. Most items in this catalog are double what they would normally be. Why? Do they really think people don't notice? Do they think their catalog is the only one I get in the mail? What has happened to Gurney's? You used to be one of the best out there. On Dec 26, 2012, Gurney's Seed & Nursery responded with: "On Dec 28, 2012 10:48 AM, Gurney's Seed & Nursery responded with: Thank you for your feedback. Unfortunately due to rising cost with suppliers, vendors and shipping our prices on some items have increased." |
Positive | djediger (1 review) | On Dec 14, 2012, djediger PEYTON, CO wrote: I have ordered shrubs, berry plants, decorative grasses, fruit trees, asparagus, and garden seeds from Gurneys 1-2 times per year for about ten years. My plants and seeds grow and have been vigorous and productive. Gardening is difficult in Colorado to say the least and Gurneys seeds/plants perform wonderfully. Service has been amazing and they have been very helpful in the rare situations I have encountered minor problems. |
Positive | camalianus (5 reviews) | On Nov 5, 2012, camalianus Sand Lake, MI wrote: Posted on October 30, 2012, updated November 5, 2012 On November 5th, 2012, camalianus changed the rating from neutral to positive and added the following: I would like to change my rating to positive because the sweet potatoes were excellent. I order 12 Georgia and 12 Beaugregard. Only 1 failed to grow. The rest produced an abundant crop. Some are huge. Their customer service already contacted me saying they will replace the seed packages. Just the fact the customer service did answer is a move in the right direction. On Nov 5, 2012, Gurney's Seed & Nursery responded with: "On Nov 2, 2012 9:35 AM, Gurney's Seed & Nursery responded with: Thank you for your posting. We will be happy to reship the seeds to you. One of our customer service representatives will contact you for your account information." |
Positive | greenbrain (10 reviews) | On Oct 30, 2012, greenbrain Madison, IL (Zone 6b) wrote: Posted on September 4, 2007, updated October 30, 2012 On October 30th, 2012, greenbrain added the following: I've been ordering from Gurney for years & have had a good experience with flower & veggie seeds, onion & garlic bulbs, & small fruit stock. My most recent order was filled timely & accurately. I'll order again next year. On Oct 30, 2012, Gurney's Seed & Nursery responded with: "On Oct 31, 2012 11:12 AM, Gurney's Seed & Nursery responded with: Thank you very much for your feedback. We always appreciate what our customers have to say about our service and our products." |
Negative | bailey8987 (1 review) | On Aug 5, 2012, bailey8987 Fishers, IN wrote: In spring of 2011 I ordered two YELLOW trumpet vines from Gurneys. On Aug 5, 2012, Gurney's Seed & Nursery responded with: "On Aug 7, 2012 12:33 PM, Gurney's Seed & Nursery responded with: We apologize and we have brought this to the attention of our web department and they assure us that this was not intended to mislead our customers in any way and they are working very diligently to fix this error. Please know that we are continuously updating our website and replacing old photography, that may have existed with the previous owners, with newer and accurate images. Please accept our apology for any inconvenience we may have caused you, and we ask that you consider giving us one more opportunity to provide you with world class service. A customer service representative will contact you for your account information so we can reship the Yellow Trumpet Vines to you." |
Negative | countrysweet16 (1 review) | On Jul 14, 2012, countrysweet16 Mill Plain, WA wrote: A few years ago I found out I have a major green thumb like the rest of my family has for many generations. I also found it has made a huge impact on making my depression less visible, or go away. So I decided to take a chance buying plants online instead of in my local store so I could possible get better deals....well I did....but it went south. On Jul 14, 2012, Gurney's Seed & Nursery responded with: "On Jul 18, 2012 10:54 AM, Gurney's Seed & Nursery responded with: We apologize for the problems you had with your plants. We do offer a lifetime guarantee on any of your plants. The replacement certificates can be used on any order. A customer service representative will contact you for your account information to further assist you." |
Positive | JaGo (1 review) | On Jun 11, 2012, JaGo Skokie, IL wrote: I have dealt with this company may times over the years and had only two problems. 1. They ran out of stock on an order and promptly issued a credit. 2. They recently shipped some grape vines close to the end of the shipping season. Unfortunately, probably due to the heat spell, they were not viable. After explaining what happened, they have put me on the shipping schedule for next spring season to complete the order. No muss, no fuss, no arguments. Just good customer service. On Jun 11, 2012, Gurney's Seed & Nursery responded with: "On Jun 12, 2012 10:36 AM, Gurney's Seed & Nursery responded with: Thank you so much for sharing your experience with us. We really do try our best to make sure our customers are happy and taken care of." |
Negative | EarthWarrior (2 reviews) | On Jun 9, 2012, EarthWarrior Lemmon Valley-Golden Valley, NV wrote: Well I called Gurney's customer service today to tell them that the Pink Pampass Grass I bought for my mom died. It wasnt really a surprise because it didnt look like it was doing that well when it was shipped anyway. They said they could give me store credit and I accepted because I couldnt understand the man because hes probably from freaking India or something! He was nice but his accent was so strong I had to say "what" on several occasions.Then after I hung up, I thought what did I say yes to? I dont want store credit!, I want a new freakin pink pampass grass plant!! This is just irritating! My mom is sad because I got her that plant for Mothers Day and it didnt even survive shipment. On Jun 9, 2012, Gurney's Seed & Nursery responded with: "On Jun 11, 2012 10:50 AM, Gurney's Seed & Nursery responded with: Thank you for posting and we apologize for the problem with your plants. We would be happy to reship them. A customer service representative will contact you for your account information." |
Neutral | Sassyscraps (1 review) | On Jun 8, 2012, Sassyscraps Antlers, OK wrote: This year was my first year that I ordered from them. I used their 100.00 off 200.00 order several times to order everything that I wanted. On Jun 8, 2012, Gurney's Seed & Nursery responded with: "On Jun 11, 2012 10:48 AM, Gurney's Seed & Nursery responded with: We apologize for the problems with your plants. We would be happy to reship them. A customer service representative will contact you for your account information." |
Negative | RockWhispererOK (1 review) | On May 30, 2012, RockWhispererOK Bartlesville, OK wrote: Posted on June 18, 2011, updated May 30, 2012 On May 30th, 2012, RockWhispererOK added the following: This is an update, since I posted a new complaint and it was never logged in, I guess this is how I have to do it. Last year, I said then that I was done with Gurney's because of the previously documented issues. But I yielded to the temptation when I found out I could use their $10 coupon WITH their $25 off promotion when the order comes to $50. NEVER AGAIN. On 3-25-12, I ordered a Sea Buckthorn, two Hansen's Bush Cherry and a Red Lake Currant. The order came to $50.96. With $25 off, and my $10 credit, the order came to $15.96, but then there was shipping, which bumped the cost of the order up to $27.91. I ordered online at their website because their website has the capability of preventing orders from being placed on items that are out of stock. On 3-27-12, I get an e-mail from Customer Service saying there was a problem with my credit card and I needed to call them and give them a different credit card number. I responded that I was having no troubles having my credit card honored and that, this being a last ditch effort on my part to convince myself to continue ordering from them, just cancel the order. I only use one credit card. They have no 800 number and I'm not paying long-distance charges to call them. Then I get a reply stating that my order was reviewed and the credit went through. So I don't know what happened there. And no mention of when my order will be shipped. It doesn't arrive for three weeks. The Sea Buckthorn is not in the package. The shipping statement says, "Shipped Separately". I wait another week. I go to the website and look at the order there. It says simply, "Not Shipped". The Red Lake Currant plants were laying inside the box OUTSIDE the plastic and the roots were dried out. The Hansen's Bush Cherry had come out of dormancy and was budded out with fragile, almost white, leaves. Fortunately, we were having some cool, rainy weather and it adapted, with a little additional protection, after being planted immediately. So I send an e-mail to report the Red Lake Currants, which did not show any signs of life a week after being planted, and ask if I'm going to receive the Sea Buckthorn or not. They reply that it will be shipped between May 6 and May 27, and that they have sent me a credit slip for the Red Lake Currant since it is now out of stock and therefore they cannot reship. I respond that I don't want a credit slip, that I want a refund check that I can cash at the bank or a substitution of Manchurian Bush Apricot, which comes out at the same price as the two orders of Red Lake Currant. They respond they are out of stock for that. I respond that I will take an Aronia bush, then, which is priced a little lower, but that I would be willing to call it even with that. I say to ship it WITH the Sea Buckthorn. They say they can do that. Then on May 5, I get a package containing ONLY the Aronia plant. And I get a replacement credit certificate in the amount of $17.43, the price of the two Red Lake Currant plants, in the mail. I look at my credit card transactions and they put through a refund of $2.44, the difference between the price of the Aronia and the price of the Red Lake Currants, on 4-25. Something I didn't ask them to do, but I guess they were trying to go the extra mile. So I email them. I tell them about the replacement credit certificate and how I don't understand why they sent that, as I requested a substitution. I mentioned that the Sea Buckthorn was again not in the package. They respond that they used the $17.43 credit for the Aronia, and put through a refund on my credit card for the difference of $2.44. They tell me the Sea Buckthorn would be shipped between May 20-24. I e-mail back that I am not comfortable with them putting transactions on my credit card without my knowledge or approval and to please not do that again. I tell them May 20-24 is really too late for spring planting in Oklahoma, so just cancel that order and send me a refund. Not a credit slip, a refund. By now I'm so confused I don't know where I'm at, and I'm totally annoyed. They respond that they have put through a refund of $8.04 ON MY CREDIT CARD (@@%$#&*^%#^*&!!) and issued me a credit slip in the amount of $10.00, good on my next order. Geeze, if they were going to put the refund on my credit card anyway, why not do the entire amount and not bother with the credit slip? Oh, I guess I know why. I respond that I'm never ordering from them again, something I have, by now, already told them a couple of times, so I can't use a credit slip, and I asked for a refund CHECK to be SENT to me. I reminded them that I had told them to put no further transactions on my credit card and they did it anyway. A supervisor responds to me that they have been very busy trying to fulfill orders but that this has been done. On May 14 I get the credit slip in the mail, which I throw away, thinking the check will follow. Then, today, on reviewing my credit card activity, I see the refund of $8.04 on 5-8 and then, on 5-10, a refund of $17.43. *Sigh*. Now that all the dust has settled, I total up all the credit card refunds and I end up getting the entire cost of the order refunded to me. I hope I don't get a check for $10 in the mail now because that will have me making a profit on this order. I ought to be happy about my free Aronia and Hansen's Bush Cherry plants. But I'm annoyed. If it isn't already obvious, here's why: I ordered on their website, which is supposed to not have an "order" button to click on when the item is out of stock. Yet it's quite obvious the Sea Buckthorn was out of stock. They took the money for the order out of my credit card nearly a month before they sent anything. They should wait until they ship, and if it's a partial shipment, only draw the money for what's being sent. They have your e-mail address. They should e-mail you when they ship. They should e-mail you when something's going to be back-ordered or when it's out of stock, and ask you what you'd like to do: substitute something? refund? credit slip?. Other places do. If you ask for a check, they should send you a check and not a credit slip and not put the refund on your credit card, especially when they tell you they've done as you asked. Clearly they are understaffed. Good customer service is impossible in their current situation. Apologizing and saying, "we try but occasionally we stumble" just falls flat with me when there is a problem with EVERY ORDER I PLACE. Maybe later I'll be happy with my free plants. Right now I just feel like I earned every penny of their value. On May 30, 2012, Gurney's Seed & Nursery responded with: "On Jun 20, 2011 10:20 AM, Gurney's Seed & Nursery responded with: We apologize we did not have all of your items available for shipping. We will pass on your suggestion about emailing our customers if items are not availalbe. A customer service representative will contact your for your account information." |
Negative | mg658 (1 review) | On May 27, 2012, mg658 Port Aransas, TX wrote: I ordered four plants: two never did anything, one is barely hanging on, and one has made it ( a grass ). They arrived in poor shape which could be delivery time, but all were very small to be able to reach the sizes stated in the catalog or internet. I have pictures and am going to contact them, because they emphasize100% satisfaction. But how do you reach them other than email which hasn't worked many reviews state. I will try calling and later report how that works. On May 27, 2012, Gurney's Seed & Nursery responded with: "On May 29, 2012 4:08 PM, Gurney's Seed & Nursery responded with: Thank you for your posting. We would be happy to help. One of our customer service representatives will contact you for your account information and take care of this for you." |
Negative | GardenRiot (5 reviews) | On May 27, 2012, GardenRiot Ashville, OH wrote: Posted on April 6, 2012, updated May 27, 2012 On May 27th, 2012, GardenRiot changed the rating from neutral to negative and added the following: My experience with Gurney's this year has been so poor that I wonder if it's changed management. The replacement Contender peach that they sent me is skinnier than a pencil, out of 100 strawberry plants that I set (two different varieties) only 60 are growing, out of 10 asparagus plants two came up, and one variety of sweet potatoes came to me so dehydrated that they never perked up, not even when I put one shoot in a vase of water in the house (no sun stress). I also order from other companies and buy locally, so it's not my gardening technique--my other strawberries are looking great, my other asparagus came up 100%, my other sweet potatoes I only lost one plant out of 50. I will never, ever buy from this company again--even if they replace the plants, I've lost a year on my asparagus, the peach is so tiny it won't bear for five or more years, and I can't replace the strawberries until next spring. Gurney's has really set my garden back. Take a look at their feedback--more neutral and negative than positive. This isn't just a few disgruntled customers, this seems to be pervasive. On May 27, 2012, Gurney's Seed & Nursery responded with: "On Apr 9, 2012 3:17 PM, Gurney's Seed & Nursery responded with: Thank you for sharing your experience with our company. We apologize for the problems you had but happy to see it is being taken care of. Please consider giving us one more chance to offer you our World Class customer service." |
Positive | Scotty16 (1 review) | On May 24, 2012, Scotty16 Mechanicsville, VA wrote: I have several acres of land and decided to start an orchard last year. I went to a local nursery and purchased about 20 very expensive trees. We have apparently lost 8 so far. On May 24, 2012, Gurney's Seed & Nursery responded with: "On Jun 1, 2012 1:46 PM, Gurney's Seed & Nursery responded with: Thank you very much! Enjoy and Happy Gardening." |
Negative | plantgnome1 (31 reviews) | On May 23, 2012, plantgnome1 nowhere land, NY (Zone 6b) wrote: Posted on May 20, 2012, updated May 23, 2012 On May 20th, 2012, plantgnome1 added the following: I received my sticks ( dwarf meyer lemon & Key lime) plants on October 13 and immediately repotted into a decent sized pot. The lemon tree was about a foot tall or a little less -no branches and a few leaves. The lime looked a little better at least it had branches and more than a few leaves. I put them under grow lights for the required amount of time a day. They did grow a bit. I put them outside when the weather got warm enough. The lime looks pretty good a bit fuller and taller-no flowers or fruit. The lemon is still 1 stick which just keeps getting taller and growing leaves-one little nub of a possible branch. These were seedlings in my honest opinion. I don't expect flowers or fruit for at least another year. I think the good reviews on their website are put there by their employees. Their website should tell you when to expect flowers and fruit, not make it sound like you'll get a bushel full of fruit the first season you plant them. Should have purchased older plants elsewhere. On May 23rd, 2012, plantgnome1 added the following: After emailing these people for for information on what they shipped me. I finally got the following: Thank you for your email. Our dwarf citrus trees lemon, lime, fig, and orange are not grafted. We produce these plants from cuttings; therefore, they are on their own roots. And this info is not on their website description of this plant. Then they decided to add (only in their email to me) THREE years before bearing fruit. They tried to make it look like it was on their web but its not. I am now waiting to here the age of the twigs they sent me. On May 23, 2012, Gurney's Seed & Nursery responded with: "On Oct 12, 2011 11:55 AM, Gurney's Seed & Nursery responded with: Thank you for your posting, we appreciate your feedback to improve our services to our customers. A customer service representative will contact you for your account information and check into the delivery of your order. On May 21, 2012 11:35 AM, Gurney's Seed & Nursery added: I apologize for the inconvenience. Starter plants, as opposed to larger plants, do the best when being shipped across the country. Large plants are also more likely to suffer from transplant shock. Grown under carefully controlled conditions, Gurneys starter plants do not suffer from transplant shock, are easy to plant and reward you with amazing growth. Within 2 yrs, your starter indoor fruit trees should be the size of the larger plants you may purchase locally. In addition, most local nurseries do not offer a lifetime guarantee" |
Negative | skybird564 (2 reviews) | On May 22, 2012, skybird564 Hodges, SC wrote: Among a number of other items, I ordered a packet of Scallop Hybrid Mix Summer Squash from Gurneys. I started the seed early inside and planted 9 of these in my garden. Now I have 8 Zucchini and one Pattypan... I sent a note in to the service department and received no answer. Several weeks ago I did a review on the product and never heard back from them AND the review was never posted. I am posting a negative review per day until they either publish or spank my hands. A week ago, I started responding to every sales email sent to me by Gurneys with a request for help on the item. I did get a "standard reply" from Eddy, but nothing meaningful. On May 22, 2012, Gurney's Seed & Nursery responded with: "On May 23, 2012 3:25 PM, Gurney's Seed & Nursery responded with: Thank you for posting. We apologize for the problems you had and we would be happy to help. One of our customer service representatives will contact you for your account information." |
Negative | bdkcu (1 review) | On May 22, 2012, bdkcu Silver City, NM wrote: flush your money down the commode, and beat your head against the wall. Easier than trying to deal with "Customer Service". Placed on on-line order, site would not accept the coupon for free shipping. So, I e-mailed customer service, received response from "Larry" and "Dave", as well as "Susan" telling me I'd left stuff in my basket. Susan sent me another coupon - used it, and 50% off prices became full price. Called company twice, long distance, hung up due to extended wait times. Called AGAIN, "Customer Service" can take orders, and transfer you to an "immediately available" supervisor - who takes 5 minutes to answer your call, doesn't understand WHY you are frustrated, and hangs up on you. Guess what, Gurney's. Keep your plants, and your coupons, and your Customer Service. I'll pay more to shop elsewhere. I didn't unsubscribe; I just blocked your emails. Catalogs? I recycle at the dump - won't even open them anymore. Do yourself a favor, shop elsewhere. On May 22, 2012, Gurney's Seed & Nursery responded with: "On May 23, 2012 3:19 PM, Gurney's Seed & Nursery responded with: We appreciate you taking the time to post. We apologize for the problems you had trying to use your coupon and our service. One of our customer service representatives will contact you for your account information so we can work on getting this corrected. " |
Negative | June_Mo (1 review) | On May 21, 2012, June_Mo Carrollton, MO (Zone 5b) wrote: After months of clicking the unsubscribe link in emails, I've been unable to unsubscribe. I finally set it to go into the spam folder, and I see it's still coming. On May 21, 2012, Gurney's Seed & Nursery responded with: "On May 22, 2012 9:07 AM, Gurney's Seed & Nursery responded with: We appreciate your post. We apologize the un-subscribe did not work. One of our customer service representative will contact you for your account information and have this taken care of." |
Positive | trjonas (2 reviews) | On May 19, 2012, trjonas Charlotte, NC wrote: This review compares my experiences ordering from Gurneys and White Flower Farms. (I'll also post this review under White Flower Farms on this website.) I had positive experiences with both companies. On May 19, 2012, Gurney's Seed & Nursery responded with: "On May 22, 2012 9:02 AM, Gurney's Seed & Nursery responded with: Thank you very much for your posting. We appreciate you letting us know about your experience with our company. Happy Gardening!" |
Neutral | Smackeyz (1 review) | On May 15, 2012, Smackeyz Fuquay-Varina, NC wrote: Posted on May 16, 2012, updated May 16, 2012 On May 15th, 2012, Smackeyz changed the rating from neutral to negative and added the following: I finally received the key lime I ordered. Seems like it took forever, but I finally got it. The plum tree is looking good...the cherry tree is living, but not doing so well. Not sure how they grow, but it took a long time to come out of dormancy which I thought was unusual. We'll see how it grows..... On May 15th, 2012, Smackeyz changed the rating from negative to neutral and added the following: Oh, and thank you Donna...You are the best!! On May 15, 2012, Gurney's Seed & Nursery responded with: "On May 3, 2012 10:36 AM, Gurney's Seed & Nursery responded with: Thank you for letting us know. A customer service representative will contact you for your account information and make sure your order is shipped to you. Please keep the butterfly bushes with our compliments." |
Positive | jjr149 (5 reviews) | On May 5, 2012, jjr149 Shiloh, PA wrote: I am a first time customer of Gurneys, and have been completely satisfied with my experience with them. Specifically, I completed two separate orders, one for flowers/shrub and the other for raspberries/blackberries: On May 5, 2012, Gurney's Seed & Nursery responded with: "On May 10, 2012 10:01 AM, Gurney's Seed & Nursery responded with: Thank you for sharing. Enjoy your plants." |
Negative | Nell495 (6 reviews) | On May 4, 2012, Nell495 Manassas, VA (Zone 6b) wrote: The first plant arrived totally dead. I emailed the problem and got a response within a day or two. They said they would send me another. The second shipment arrived and the plant was alive, but full of bugs. I made the mistake of opening the package near my houseplants. Now my houseplants are full of bugs. Sheesh. On May 4, 2012, Gurney's Seed & Nursery responded with: "On May 10, 2012 9:33 AM, Gurney's Seed & Nursery responded with: Thank you for your posting. We apologize for the problem with the plants. A customer service representative will contact you for your account information. |
Negative | Aidanog (1 review) | On May 4, 2012, Aidanog Chicago, IL wrote: I had a decent experience last year ordering seeds, so this year placed an order for both seeds and plants -- a collection of three tomato plants and rhubarb. On May 4, 2012, Gurney's Seed & Nursery responded with: "On May 10, 2012 9:23 AM, Gurney's Seed & Nursery responded with: Thank you for your posting. We apologize for the problem with the plants and for the agent. A customer service representative will contact you for your account information this way we can reship to you." |
Negative | geoiggits (1 review) | On May 2, 2012, geoiggits Johnson City, TN wrote: GURNEY'S SEED and NURSERY-BAD, BAD, and WORSE On May 2, 2012, Gurney's Seed & Nursery responded with: "On May 3, 2012 9:56 AM, Gurney's Seed & Nursery responded with: Thank you for bringing this to our attention. We apologize that the agent did not honor what was agreed upon and for all of the inconvenience. A customer service representative will contact you for you account information and take care of this for you." |
Positive | champcooper (5 reviews) | On Apr 29, 2012, champcooper Houston, TX wrote: Ordered from this company last year successfully and decided to try them again. Was not disappointed, the 4 Indian Pinks I ordered were well packed in the cardboard tubes and looked great. all are planted and doing well (3 days later). My only negative is the length of time for delivery, I ordered in early March and they just arrived here in Tx, almost 2 months later. We had a very warm winter and these could have been in the ground for weeks. Otherwise a very affirmative positive for Gurneys. On Apr 29, 2012, Gurney's Seed & Nursery responded with: "On May 3, 2012 10:06 AM, Gurney's Seed & Nursery responded with: Thank you for your posting. We apologize it took so long to receive your order. When shipping our plants we follow the guidelines set up by the USDA and ship at the proper planting time for your zone based on availability," |
Negative | cubajohn (1 review) | On Apr 28, 2012, cubajohn Cuba, MO wrote: Don't get on their e-mail list--I couldn't get off of it. Finally called and talked (?) to their customer service in INDIA who couldn't understand me. I requested to talk to his supervisor who said he would have removed. We'll see. On Apr 28, 2012, Gurney's Seed & Nursery responded with: "On May 3, 2012 9:52 AM, Gurney's Seed & Nursery responded with: IWe apologize for the inconvenience. A customer service representative will contact you for your account information and make sure email address had be opted out." |
Negative | tveguy (4 reviews) | On Apr 26, 2012, tveguy Janesville, WI wrote: Posted on September 19, 2011, updated April 26, 2012 On April 26th, 2012, tveguy changed the rating from neutral to negative and added the following: Well, after the original posting, I did recieve a reply from customer service on Sept. 25th. They asked me for my order number etc. I responded with their requested information, and I told them that I had been refunded, so they didn't owe me anything at the time. I have yet to get a responce to that e-mail. Then I sent in an order early this spring for some seeds and of course, the Tru Gold peach. I received intermitant e-mails telling me the status of my order, and I remember thinking, well, at least they're communicating. On april 24th I recieved an "out of stock" e-mail. I've copy and pasted it below: Janesville, WI% %$bill_zip$ship_name$ship_addr1$ship_addr2$ship_city$ship_st$ship_zip$order_item_no$order_item_descforeach "ord_item_count" article "ordered"if brand_num = "1" then includearticle "gasurvey"if brand_num = "2" then includearticle "awsurvey"if brand_num = "4" then includearticle "shsurvey"if brand_num = "5" then includearticle "gusurvey"if brand_num = "6" then includearticle "hfsurvey"if brand_num = "7" then includearticle "brsurvey"if brand_num = "8" then includearticle "mbsurvey"if brand_num = "1" then includearticle "gafooter"if brand_num = "2" then includearticle "awfooter"if brand_num = "4" then includearticle "shfooter"if brand_num = "5" then includearticle "gufooter"if brand_num = "6" then includearticle "hffooter"if brand_num = "7" then includearticle "brfooter"if brand_num = "8" then includearticle "mbfooter"if brand_num = "9" then includearticle "bpfooter"if brand_num = "10" then includearticle "pgfooter"if brand_num = "12" then includearticle "bcfooter"if brand_num = "14" then includearticle "sgfooter"if brand_num = "15" then includearticle "hcfooter"if brand_num = "16" then includearticle "pcfooter"if brand_num = "17" then includearticle "atfooter"if brand_num = "18" then includearticle "iocfooter"if brand_num = "19" then includearticle "spfooter"if brand_num = "21" then includearticle "tsfooter"if brand_num = "24" then includearticle "tmfooter"if brand_num = "25" then includearticle "tcfooter"if brand_num = "29" then includearticle "rshfooter"$brand_cs_phone. I replied to their e-mail asking them what this was all about, and today, I recieved another e-mail telling me that the tru-gold peach was once again out of stock. This make it 3 years now and still no tree. I think I have figured out the scam! They get to use my money interest free for 6 to 10 months, then send it back, Just think how much money they can use this way interest free! What a scam. I'm seriously considering reporting this to the state's attourney gerneral as a scam. Has anyone out there who has ordered this tree gotten one? I'm sure that they need to send out a few just to keep it from looking like the scam it is. I am finished with Gurneys! On Apr 26, 2012, Gurney's Seed & Nursery responded with: "On Sep 23, 2011 2:22 PM, Gurney's Seed & Nursery responded with: Thank you for your posting. We apologize for the problems you have had trying to get the Tru Gold Peach. I will have a customer service representative contact you for your account information and check on the peach tree for you. On Apr 27, 2012 3:24 PM, Gurney's Seed & Nursery added: Thank you for your post. We checked into this for you and it looks like we had a near total crop failure this year. One of our representatives will contact you for your account information so we can work on sending you one this fall." |
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