Comments regarding Brent & Becky's Bulbs

I have heard and read nothing but good about Brent and Becky's. They have a fantastic web site and an excellent reputation. So I was surprised to find that one set of crocosmias I ordered from them sprouted very poorly. Fewer than a quarter came up and those were weak and sickly. Another type of crocosmia from the same order, planted four feet away, sprouted vigorously and completely. Three e-mails later, I am still waiting for a response.