Comments regarding Botany Shop Garden Center

This only applies to an online purchase, nothing to do with the physical store.
I had bought a Valley Forge Elm from the Botany Shop before the Joplin tornado and had no problem. Great price, fast shipping and excellent quality.
But this purchase after waiting four weeks, two Princeton Elms had not shipped. I called and got an excuse that the shipping department was out of control and my order would ship that Monday. A week later still nothing billed to my credit card. Their website is down, no one answered the phone so I left a message saying not to process my order, the ground at my house is frozen and I no longer want the trees. And if they do ship something I will either refuse shipment or dispute the charge.
I cannot say what their brick and mortar business is like, but do not buy from them online. I place an order with another vendor on Saturday and they called Monday and asked if they should ship now or wait. I said ship now. That is good service something the Botany Shop has lost.

I can strongly recommend against placing an order using this company.

I placed an order early in August,received an automated email response. That is the only communication I've received since placing the order.

When ordering the web form prompts you to select a requested shipping date. The shipping date I selected was 8/8. It is now 8/29.

I sent e-mail inquiries about the whereabouts of my order on both 8/18 and 8/24. And received no reply from the company.

Really no plants are worth the stress and difficulty resulting from putting yourself into this type of situation with a mail order business. I'd checked the Dave's Garden Ratings and against my better judgement decided to give it a try myself. Never again...

I sent

AWFUL!! Ordered 3 plants in February with a shipping date on May 20th. Never received the order. Started calling at end of May, and Patti (owner) said... "they are coming soon". Well.. they never came! Repeated calls and Patti's promises of "they are in the mail"... never amounted to anything being delivered. This continued until the end of June, when I requested my $60 be refunded. Patti said "Sure..no problem. It will take a few days for the credit to be posted to your credit card". Guess what never happened... No money credited on credit card. I called 3 more times with 3 more empty promises of the $60 being refunded to my card. As of today (August 1st) - Patti now hangs up on me when i call to ask her why the $60 hasn't been refunded to my card. STAY AWAY!! She sounds very sweet and polite on the phone - but don't trust this company!

Did not have a great experience with the Botany Shop. I placed an order online on June 5 and called and spoke to a woman on June 14 after not hearing back from them. I was told it would be several more weeks before my order was filled. Given that I was going out of town for several weeks, I cancelled the order. Then, on July 15, I get charged for the order and have the order shipped...of course, I am not home to get the trees which, subsequently, will be dead by the time I get back home. I called and spoke to the owners (I presume) and was told there was basically nothing they could do for me since they had no record of me cancelling the order. So, long story short, I suppose it is somewhat my fault for trusting the word of the woman I spoke to on the phone that the order was cancelled and for not getting a cancellation number or something. So, when I get home, I will have 3 dead trees for $125. They may be fine to deal with in person, but I would caution any business via online or the phone.

Posted on June 21, 2016, updated June 30, 2016
Posted on June 19, 2016, updated June 21, 2016
They have a web site, "Endlesssummerhydrangea.com' where I attempted a purchase. The banner on their main page says, "Botany Shop Garden Center" and their invoice has the same title. Considering how they treated us, I suspect they are changing their URL as bad reviews pile up.
In March I ordered one lot of 10 hydrangea rooted cuttings, expecting to receive them soon after our zone 4 last frost date. In mid May I called to verify that our order was still valid. I was told, "if you ordered on line it is still active". A week later I called to get a ship date, and they sent out the order. The problem is, the order is for one lot of 10 plants and they sent one plant. I called and reported the issue and they said they would ship additional plants. A week later I called and they said, "we ship only on Mondays and Tuesdays so your plants wont spend the weekend at the post office. I waited another week and the plants did not arrive so I am now making this post.

I had visited The Botany Shop in Joplin, MO. several times in the past years and have purchased many plants from them. Recently, I had found some nice Burgandy Redbud trees that were exactly what I wanted for $75.00. I had to wait to purchase them until after I was able to remove the current dying tree from my yard. I stopped in again, talked to someone about planting and looked at the trees a second time. About 2 weeks later, I came to purchase the tree and found they were now $150.00. The $75 charge "appeared" to have been written over and changed to $125, then totally scratched out with $150 now written neatly in the upper left corner of the tag. I found one in the display marked $125 in two places on the tree, but was told it would not be sold at that price because the pot was the $150 size. There is a 20% off sale going on now, and trees are in big demand in Joplin as people are redoing their yards after the tornado. I really think someone found an opportunity here to make a larger profit at this time. I was told the $75 trees that I had looked at earlier must have all been sold, but there were two rows of them two weeks ago, and a currently priced $75 trees is very young, in a small pot and less than 4' tall. Definitely not what I had seen two weeks ago. I'm not saying I was lied to, but I have a hard time finding any other explanation for the marked up price change on the tag, and no way to explain why I wasn't allowed to purchase the $125 tree as marked. The Botany Shop has had a good reputation in the past, but I and my friends won't be doing business there again.

"On Jun 11, 2012 9:38 AM, Botany Shop Garden Center responded with:

I am very sorry that we did not help the lady properly. I as the owner started to talk to her and another customer sidetract me. I apologize and hope she returns,
Thank you
Mike Shade"

Next time if there is one I'll try ordering by mail. No employee identification looked like other shoppers, owner or manager was not helpful did not give options or alternatives other than plant was sold out on-line even though it was present in the retail space in green house. Suggest you move plants to a shipping green house or mark them sold. Good luck with mail order business your local customer service is less than desirable. Did have one employee who gave very good customer service you should take lessons from her.

My name is Fred B. from Amarillo, Texas and my first order with Botany Shop consisted of 10 quart & 20 peat pot Thuja Giants and 3 small Alee Elms, 6 small Maples. The plants were all packed with care and I did not even have one of the small Maple leaves break off during shipping. The plants shipped on April 3, 2006 precisely when Botany said they would ship. The Thuja Giants are growing rapidly and the Alee Elms and Maples appear to be healthy. We have planted all of these trees on our farm to the south of Canyon, Texas. We are in the midst of a severe drought and have all of our trees on a drip system with plenty of mulch around them so they should be fine. I have telephoned Botany Shop regarding other plant issues and they have been extremely knowledgeable and helpful. I will definitely buy from the Botany Shop and my friends will also be placing orders from them. Thanks, Botany Shop

I ordered two butterfly bushes from this nursery and they sent them on 9/12 and they arrived at my door 9/14. They were beautiful! One was as large as the same plant I ordered from another nursery three years ago for $24, only these I received today were just $7 apiece. Shipping costs are great and packing is too. I didn't expect much for $7 but I was very pleasantly surprised. They also answer emails promptly, another plus. Thank you Botany Shop! You made me very happy!

Anne