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Comments regarding Botany Shop Garden Center

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64 positives
4 neutrals
9 negatives

Comments:

RatingAuthorContent
Neutral amalanchier
(1 review)
On Jul 20, 2016, amalanchier Wadena, MN (Zone 3b) wrote:

Posted on June 27, 2016, updated July 20, 2016
Posted on June 24, 2016, updated June 27, 2016
Stay away from this Company !

Something has changed for the worse in Botany Shop management or ownership. You can see that earlier reviews were good but that is not true, today. There is a complete lack of business integrity.
My order was late coming and I got in touch for updates. Two completely polite phone calls generated only excuses and 4 follow-up emails received absolutely no response whatsoever. They have no intention of filling the order.

But worse, they actually believe they can keep the payment. This is more than bad faith. It is theft.

Don't imagine that your order will be the exception because it is small, or you are a nice person, or your cousin used to buy there. This business now seems quite comfortable with dishonesty.


On June 27th, 2016, amalanchier changed the rating from negative to neutral and added the following:

I was too hard on the company. I have researched my credit card records and learned that they did not charge my card for the failed delivery. If a company doesn't deliver but also does not take payment then all is null. Any response and clarification from the customer relations department would have prevented this greater misunderstanding.
On July 20th, 2016, amalanchier added the following:

By the way, I will add that it was astonishingly unwise on their part and awful business practice to not respond to customer queries. To rephrase my earlier statement : I was somewhat too hard on the company....but not by very much.
Shipping, Order fulfillment, and service through Customer Relations was 0 on a scale of 10.
Neutral frozentundra
(1 review)
On May 7, 2008, frozentundra Omro, WI wrote:

Rec'd 16 16"-18"green giant thujas in peat pots in excellent condition. Extremely helpful customer service. Would definately recommend!


On May 10th, 2009, frozentundra changed the rating from positive to neutral and added the following:

Well I followed the planting instructions..including fluffing around the thujas with straw pre-winter '08 but unfortunately Wisconsins harsh winter caused every single one to brown up entirely.
Neutral brownbagg
(1 review)
On Mar 29, 2006, brownbagg Sumter, SC wrote:

I wanted to give the botany shop a negative but the plants was very good shape and price very reasonable. The problem I had was with the Manager. Everytime I communcated with him, He was yelling, He was rude and obnoxious, treated the customer like they dont care. I really doubt I will return any business

Neutral Jim618
(4 reviews)
On Apr 24, 2004, Jim618 Saint Augustine, FL (Zone 9a) wrote:

I ordered 8 one gallon Thuja Green Giants in April. They shipped and were received right on time. Their condition was good but not excellent (one container was low on dirt with some roots exposed). I think they will do fine. We'll see after a year. I did appreciate all the information supplied on the web site.


On August 12th, 2004, Jim618 changed the rating from positive to neutral and added the following:

I now judge the plants I received in April as only being fair. A few only had limited bottom branches - meaning they were grown to close to each other. They also appeared to have powdery mildew on them. They are now growing as stated. We will just have to see if the bottom branches fill in. I found Green Giants in local nursery after I bought these and they were in much better condition so if I had to do it over again I would have bought from nursery.
On March 23rd, 2006, Jim618 added the following:

The 7 plants I have are doing well now. The first season they grew between 12 and 28 inches and the second season they grew between 45 and 34". They are now all between 7ft and 7ft 8" tall. I still am not impressed with what I initially received for the reasons already stated but I do like the plant and they are now doing well. It really has helped to put a 5ft mulched bed around them and water them when dry. I gave the 8th plant to my neighbor and he did neither. His has only grown a foot compared to ours growing 4+ feet in two years.