Comments regarding Plant Ranch

We purchased 4 dwarf paulownia trees from plantranch in 2007. No instructions provided so we used our best guess as to proper planting in the fall. Spring 2008 no sign of life from any of the trees. Contacted plant ranch twice by email for advice or replacement. They never had the decency to respond. Other plants we purchased from them at the same time did grow but were so small their low price was understandable. My advice -- pay more and buy from a reputable company.

I ordered 5 plants from them, and received them in 9 days.
The staghorn fern was huge, I never expected anything that big. The Bird of Paradise and Parrot's Beak were also very good sized plants. The Jasmine was tiny (just two leaves), but I expect it will grow quickly. The Fire Fern was dried out and looks quite dead. I misted it, and put it in a 2-liter soda bottle "terrarium" and am hoping it comes back to life.

I purchased 4 plants from this company on a buy it now auction and paid immediately with pay pal. 3 of the plants were very tiny, but healthy, so I left neutral feedback on eBay stating such and that they were not worth the money, which they weren't. Seller waited for me to post, then left retalitory negative feedback saying I was mean, rude and could not read, how unprofessional. He also said I had sent many hateful e-mails, which was not true, I did not send ANY e-mails. This is the first negative feedback I've ever had and it sickens me that I cannot feel safe being honest.

"

This is a typical case as I noted below. A new member comes to this site to ONLY bad mouth people.

This member joined: lampshadelady signed up on Apr 24, 2007
at DG website .

This is a clear case of how this website & others are being abused. I did in fact post a neg. comment to this person for the horrible emails I had got from her, I dont think anyone has the right to attack another person & expect something for nothing while it was clearly stated what size is shipped.
We are rated in the top 400 sellers on all of ebay. the reason is clearly shown in our feedback & sales.

Its too bad DG still allows this to go on. Im sure a post will be made about my comments here, I know those of you that know me will understand, I dont have time to argue with webmasters.

"

By far the worst experience I've had buying plants online. The plants were dried up and not a single one survived. A total waste of money. The worst thing, however, is the owner. Forgive me for saying so, but I think this guy is seriously unhinged. I received a number of bizarre emails from him accusing me of being evil and rude simply for being unhappy that I didn't get what I paid for. He made incoherent threats to file a claim with the government because I complained. I decided that it was easier to wave bye-bye to my money that deal with this wacko. Maybe that's his strategy.

"

YET Another person that joined today to only abuse this great website & slander others. I again this may NOT be professional but I must say that this person went to the extent of taking my name, addr & phone number & posting it all over the web for joining music clubs, porn etc...
If anyone should have a problem AGAIN I am very willing to help them. Please email me for details or questions.

As always, Best regards to my fellow friends & plant lovers

Darin B., Pres.

HORRIBLE!!!! I have never left a negative comment for an online nursery before now. I can forgive small plants, "dead looking" bare root plants. These are to be expected and if the plants are of high quality, I can forgive a late delivery. This company was horrid. I THINK A LOT O F THESE POSITIVE COMMENTS ARE FAKE. Lost your order in the mail but it wasn't their fault? This company "loses" a lot of orders in the mail. I ordered $70 worth of plants from this company and for TWO MONTHS I waited. No reply to emails. I had to BEG for my order. It was recieved in the last week of June. These were TINY dead bareroot plants. All were dead on arrival except three and they quickly died the next day. No leaf growth on anything. Dead sticks. I left nuetral and one negative comments on ebay describing the plants exactly how I recived them and how long it took to get them. This Darren person responded with all negative retaliatory feedback calling me an unreasonable hateful person and for ebayers to beware of me. I had NO negative comments before this. Not only did I have to BEG for my order, not only did I recieve ALL DEAD plants with NO REFUND. But he left me those comments!! IMMATURE, poor business practices. Terrible. NEVER AGAIN.

"

I find it very sad that people use daves garden to post such angy & false information. As always I make every attempt to resolve a problem if someone has one with a shipment. I make my living from selling plants WHY would I ever not want a good paying customer to not come back? I (Darin) Have been doing this for over 25 years. As with this post most are very pleased. What I find disturbing is that people ONLY come to this website to join & post bad comments. Most PLANT people will agree we (you & I) are not normal people, Plant (nature type) people are very caring, honest good people. Should anyone ever have a problem. Talk to me thats all it takes. People like this that call names & slander others & never give anyone a chance have deeper issues than a bad order.
Im sorry if this does not seem very professional. BUT I am human, I work very hard & am not going any place but to grow more quality plants. My friends & 70,000 plus customers on eBay do disagree with post like this. Please take a min. a check out these peoples accounts, they signed up mearly to post bad comments.
Im sure this will draw attention by same like people. If your a plant-o-holic like myself and many others, Im sure you will understand the reason for this post.
Come visit my website & get to know us here at the farm, the many photo's & information will give you the feeling of what we are. better yet Give me a call. Im always happy to chat with fellow plant people. :)

Best regards
Darin"

I paid about $50 for 10 trees.
But they were cooked in transit, given USPS loaded my plants at 8:30AM and delivered them at 4:30PM. (8 hours in the truck with day temperature above 90F, with afternoon west direct sun, above 107F. September 23, 2005)
When delivered, the package was very hot in touch (above my body temperature.)
The plants were severely wilted and the root rot was obvious.
5 Paulownia plants were dead within 1 week in late September.
5 Hybrid Willow plants’ original roots were all rotten; thus I tried to rescue them by inducing the roots from the top part of original hardwood cuttings by wrapping with moist sphagnum moss.
The attempt worked and the new roots started from the hardwood cuttings.
However, we had cold front in late October, and they started to die out.
They are not dormant, the plants are dying from bottom up – the roots and crowns (base trunks) are declining. They will not survive through this winter.

The owner of the Plant Ranch seemed to assume that my plants had minor stress after transit; thus he said that it would come back if I plant in semi-shade.
Then after 1 week, he changed the story and claimed that the plants went to dormant.
He completely disregards the fact that my plants had severe heat damage in transit.
I kept sending the digital images of the declining/dead plants; and his response was, “We don’t know what they are. It will normally come back.” And finally, he wrote me not to send e-mail any more. I did not use any impolite language or expression.

Since Plant Ranch’s owner insisted that the plants were just dormant and not dead, I contacted several nurseries in the USA and several Paulownia experts in Japan, including the author of the famous Japanese book, “Paulownia cultivation methods.” These experts unanimously concluded, “I am afraid your plants are dead, and they will not root in next spring.“ Since Plant Ranch is not accepting my e-mail, My husband called them and explained that my plants’ roots are gone and there is no green or white underneath the root skins, nor underneath the base trunk, nor underneath the crown, and that every single inch of my plants has no living cell left. But the owner of the Plant Ranch insisted that it was normal.

I must add that in my city in Florida, Paulownia plants would start going dormant in November normally, and not in September or early October. Willow plants will probably go dormant in late November to December. The neighbor’s Willow trees are still green as of now, on November 1. I am not an expert in these trees; but even deciduous plants with nature of dying back to the ground in WINTER, must not lose all roots in early FALL. It simply does not make any sense to me if they were supposed to lose all roots before going dormant.

Plant Ranch owner sent $14.95 check to my husband, INSTEAD OF REPLACEMENT PLANTS on Oct. 21 for 5 Paulownia. ( One month after they shipped the plants.) But the letter enclosed was rather hostile, “I decided to just do a refund to end this transaction, as I am afraid YOUR WIFE WOULD BE DISAPPOINTED WITH ANYTHING I SEND.”

I am utterly shocked.
The problem was simply that my plants were heat damaged in transit and died.
It was not because of going dormant, nor was that I would be disappointed with anything they send. (I left a positive feedback in June for their dogwood tree, even though they have not given me any positive feedback to that purchase as of yet.)
I lost $25 and 1 month of my time, trying so hard to prove that the dead trees are dead.
It was so impossible that the Plant Ranch already decided their plants could not die even after 8 hours of continuous above 90F heat exposure.
I lost the chance to plant the 12 trees in this FALL. (2 Free Tree Coupons ignored.)
But more disturbing is this experience.
By promising that they would send the full replacement, including S/H, ASAP if the plants were delivered in anything but FINE conditions as long as reported within 24 hours of delivery in the e-bay listing is a business contact between the seller and buyer.
Plant Ranch used this false promise to provide false sense of security to trick the consumer into buying their plants.
And if there is any damage in transit, they will go extreme to avoid fulfilling their promises. 24hr-warranty was a lie. And it is DECEPTION.

If any one of you disagrees with me, please buy my plants from me.
I can sell them on e-bay with their digital images and the copy of the expert opinions that I acquired from Japan and USA.

I think that I am pretty lucky to have only $25 loss and 1 month of agony from this business with Plant Ranch. I am not robbed more than $20K by Irish contractors or movers. I am not being killed or raped by a robber.
Instead, I learned the valuable lessons and made connections to several masters in Japan and USA. ( I can learn from them about Paulownia culture etc.)
As for trees, I had already had Paulownia seeds before I ordered the plants from Plant Ranch. So, I will grow Paulownia from the seeds next spring. (It will take 2-5 years to mature.)
I have acreage with Florida native trees.
Thus I am going to transplant young trees next spring to my yard.
(I know how.)
My laziness caused me to order the plants from Plant Ranch.
Their plants, especially the ones grown in cell trays, do not withstand stress in transit to my city and their packing method is not good enough to protect the plants from high or low temperature in my city.
I think it is wiser to purchase the live plants locally or propagate them myself.

Thank you for reading. And please forgive me for my imperfect English due to my nationality’s being Japanese.
I hope this information is helpful for you.

My experience with Darin was two years ago but I will never forget how awful he was to deal with. I bought weeping cherry trees, which eventually came as dead sticks. I said so in my feedback and he was instantly all over me. The things he said in retaliation were inaccurate to say the least and did not represent anything that had taken place between us. He eventually agreed to replace the trees because I just kept sending him back copies of what he had said, but they took forever to come and none of them were any good, but I just wasn't willing to deal with him any more. His is the only negative feedback I ever received on ebay, but he has tons. When you look closely at his feedback, you find that even many of those that are checked as positive actually say negative things, but he still claims them as positive responses. He seems to be a very angry and defensive person, whose life would be better if he just did it right the first time. There are too many others out there to buy from, or better yet deal with people here at Dave's Garden. No one here will rip you off or call you ugly names!

Buyer beware! My purchase of Darin's high quality nursery stock turned out to be a bent stick. My husband burst out laughing when he saw it.

When I complained, Darin wanted me to send the stick back and then pay for shipping for a new one. When I said that that wasn't a satisfactory solution (who wants to pay for shipping 3 times?), he threatened me with negative feedback, called me names and sent really creepy e-mails.

Take a hard look at his feedback on ebay. He's got tons of mutually withdrawns, neutrals, negatives. Many of his postives have negative comments on them. You *might* be happy when you purchase something from Plant Ranch. But, don't expect any satisfaction if you have any problems.

I have bought several plants from this company - each time with worse results. The shipping time was slow, packaging poor, no instructions came with anything except the bulbs. The 1st shipment had several items missing. When I emailed and explained of the shortage they assured me the items were there - I am a grown woman who has dealt with plenty of mail order companies...of course I unwrapped every soggy wringled piece of paper looking for the miniscle plants they pass off on ebay.

The finaly straw was with some lupine roots that I had ordered, along with other things - they arrived soggy wet, wrapped in drippy newspaper and smothered in trashbags. The smell made me vomit. They were moldy and totaly rotten. I immediately emailed the company and received no response...I waited 3 days before calling - no answer and I called many times. Then I posted negative feedback on that 1 item. I had posted + feedback on all the other things even though mistakes had been made, shipping took long, and the plants were not exactly as described on ebay. I was then given negative feedback - for what! Paying on time, holding up my end of the bargain!

Buyer beware! This company has few ethics in dealing with its customers.

I have bid and ordered from Plant Ranch in April, still no plants received. I contacted many other ebay bidders and they too are getting no plants and no return emails or nasty ones. One email I received was sent by a lady that STILL has not received her plants after a month so she left negative feedback. It was from Plant ranch stating if she removed the Negative she placed on his feedback Then he would send her a refund. BLACKMAIL???
I have been on the computer emailing this man and still no emails as of late. I see on the feedbacks and by emails there are horrible plants being received. Some people are leaving positive feedback with negative responses. READ the feedbacks all of them. Last email from him he told me it would be a couple of more weeks until I get my plants...that will make it 2 months??? he says they only have 5 people working there, then it's only 6 people, then some say 4. He needs to get more help or stop selling....
Anyone that leaves Negative feedback for a good reason gets negative back from him. why??? He wouldn't want to wait as long as we all have. I am guessing I will get bad plants also...DO NOT DEAL WITH PLANT RANCH
PS I have the emails to back myself up

"

I FIND IT SO DISAPOINTING THAT PEOPLE ONLY JOIN DAVES GARDEN TO BE DISHONEST, HERE IS THIS USERS PAYMENT IT HAS NOT BEEN 2 MONTHS..
. ___B
____ave
st cloud, FL 34769
United States.
Amount:
$22.46 USD
Date:
May 17, 2005
Time:
16:43:38 PDT
Status:
Completed
IT HAS JUST BEEN OVER 2 WEEKS..

Buyers purchase has been refunded, I thought this information might be usefull due to buyer stating they have been waiting 2 months. please read complaint below .. during may we posted on all auctions & payments that came in to please allow at least 3 weeks for shipping.
+++PayPal Case ID:
PP-085-646-253
Reason for Dispute:
Non-Receipt
Buyer's Comments: sierra1008: D. Bunting
I won the bid on April 30,2005. I asked him ahead of time if it would be a problem that I would be out of country when the bid ended and would pay when I returned. He wrote back ok. I had my husband contact him when I won the bid and remind him I was paying when I got back. It was ok with him. the day I returned I sent Pay pal for the amount. I also told him I wanted 2 trees not one and sent the full amount...all this he agreed to. I paid on May 17,2005. It is June 1, and no plants or package yet.

++++I would also like to add I am shocked by the foul words that have been posted here & that daves garden allows such. "

4+ weeks and still waiting. I'm not holding my breadth any more though, of late there seem to be alot of complaints about his shipping and attitude.

THIS IS LENGTHY, BUT WORTH READING; BEWARE
OF PLANTRANCH'S SHODDY BUSINESS PRACTICES!
Following are the details of my experience (including
dates/times) with Plantranch.

I purchased 5 plants in four different auctions from
Plantranch on eBay. As instructed, I waited until the last
auction closed to submit payment on April 14th. I included
the $6.50 s/h they charge for shipping an order of 1 to 5
plants. Below I am cutting and pasting the emails I sent and
received (email addresses spam blocked); please take
note of the dates on these emails:
From: Zo_t_s@-----.com
To: plantranch@l---------.net
Subject: 5 plants I ordered; shipped yet?
Date: Thu, 28 Apr 2005 06:57:11 -0400

Hello, I'm -intro name here- (Lady_Zoe7 @ eBay). About
2 weeks ago I paid you via PayPal for the following eBay
auctions: 4370895544, 4369537209, 4368939032, and
4369536360 (I ordered 2 Pampas grass plants). Would you
please tell me if these have been shipped, and/or when I can
expect them?

Thank You,

(name here)

======Plantranch's response:======

From: plantranch
To: zo_t_s@---.com
Sent: Thu, 28 Apr 2005 14:19:03 -0700
Subject: Re: 5 plants I ordered; shipped yet?

Hi,
Thanks for your email & thank you for being patient. We ask that you allow about 2-3 weeks from date of payment. This is our busy time of year and we are a bit behind as well. as we are a small 5 person operation here. You should have this very soon & thank you again for being patient and understanding.
THANK YOU !

PLEASE DONT FORGET TO ALLOW ABOUT 2 WEEKS FROM PAYMENT DATE TO GET YOUR ORDER.
==========

So I waited another week, to allow 3 weeks to pass, and
then email Plantranch again:

From: Zo_t_s@-----.com
To: plantranch@--------.net
Subject: Re: 5 plants I ordered; shipped yet?
Date: Sat, 07 May 2005 00:32:17 -0400

Hello again, I'm e-mailing you to let you know that it has now been three weeks since I've paid for the plants I ordered
from you on eBay. Can you please tell me if they have been
shipped yet?

Thank you,

(name here)
==========

Plantranch never emailed me back on this one, so after
a couple more days I emailed again, this time copy/pasting
previous emails (which you've already read above) to
inquire about my order:

From: Zo_t_s@-----.com
To: plantranch@l--------.net
Subject: 3rd time trying to contact you.
Date: Mon, 09 May 2005 17:55:26 -0400

Dear Plantranch, Below you will see the email I'd sent to you
over a week ago, and your response; it is now past three
weeks since I've paid you (including s/h charges) for these
auctions. Please let me know if my plants have been
shipped, as I am more than anxious to have them start
growing in my yard.

**Copied/pasted emails omitted, please read above**
===================

I recieved no response from this request. As of today--
May 11-- It has been almost a month since I paid Plantranch
for these five auctions (see payment details copied/pasted
below).
Payment details from My eBay page for Garden Watchdog
audience review. PLEASE NOTICE THAT I INCLUDED S/H
CHARGES IN THIS PAYMENT (if you have an eBay
account, you can match this text to your recent purchases):

Buyers Payment Status

**This order has been paid through PayPal. Payment was sent to: orders@locallink.net on Apr-14-05.**

Seller info: plantranch( 21543 )

Shipping

Seller should ship to: (name & address omitted here)
7-- O----- M------- Dr.
R------- , NM 8----
United States


Payment
Item # Item Title Qty. Price Subtotal
4368939032 Sapphire dragon~ PAULOWNIA TREE~ SUPER FAST GROWING 1 US $2.99 US $2.99
4369536360 SUPER PINK~ MONSTER SIZE ~~~ PAMPAS GRASS PLANTS ~ 2 US $1.99 US $3.98
4369537209 exotic BLOOMING PASSION VINE~edible fruit 1 US $3.99 US $3.99
4370895544 3 ' tall~Sugar~ MAPLE TREES~ Make your own maple syrup 1 US $3.99 US $3.99

Subtotal: US $14.95
Shipping and handling: US $6.50
Shipping insurance (not offered) : --
Seller discounts (-) and charges (+): US $0.00

Total: US $21.45
(If you look at the PayPal payment page, you'll see that it
automatically includes s/h in the payment action; hence, I
paid s/h at the time of final sale on April 14th.)

Because I hadn't heard back from Plantranch and hadn't
recieved the plants I'd paid for, I left negative feedback for
each auction on eBay. Please read below the feedback I
wrote for Plantranch's profile on eBay, and their response:

Paid seller 1 Mo. ago-I paid s/h fees- emailed many times, NO PLANTS/NO RESPONSE Buyer lady_zoe7 ( 0 )
May-11-05 13:29 4370895544
Reply by plantranch: BUYER SHORTED PAYMENT & DID NOT PAY S/H COST TILL A WEEK AGO May-11-05 14:22

Paid seller 1 Mo. ago-I paid s/h fees- emailed many times, NO PLANTS/NO RESPONSE Buyer lady_zoe7 ( 0 )
May-11-05 13:29 4369537209
Reply by plantranch: YES WE ARE BEHIND SORRY WE ARE JUST 5 PPL HERE, PLANTS HAVE SHIPPED NOW May-11-05 14:22

Paid seller 1 Mo. ago-I paid s/h fees- emailed many times, NO PLANTS/NO RESPONSE Buyer lady_zoe7 ( 0 )
May-11-05 13:27 4369536360
Reply by plantranch: JUST PAID S/H COST .. BUT WE ARE BEHIND & SORRY WE ARE DOING OUR BEST May-11-05 14:23

Paid seller 1 Mo. ago-I paid s/h fees- emailed many times, NO PLANTS/NO RESPONSE Buyer lady_zoe7 ( 0 )
May-11-05 13:25 4368939032
Reply by plantranch: OUR FEEDBACK SHOWS WE ARE HONEST & A GOOD SELLER, SORRY FOR DELAYS May-11-05 14:24
=====================

Now, here is the negative feedback Plantranch left on MY eBay Member Profile; my comments will be at the end of
each feedback:

TOLD THEM WE WERE BEHIND, JUST RUDE & MEAN, PLANTS HAVE SHIPPED Seller plantranch ( 21545)
May-11-05 14:21 4368939032
**In which email was I rude and mean?? Please do point that
out to me.**

TOLD THEM WE WERE BEHIND & SORRY, SENT
DEMANDING, THREATENING EMAILS TO US Seller
plantranch ( 21545) May-11-05 14:21 4369536360

**Really? I didn't realize a simple question like "Have you
shipped the plants yet?" was demanding or threatening!**

WARNING~ NOTHING BUT RUDE.. NEW USER WITH
LOW FEEDBACK & BAD ATTITUDE Seller
plantranch ( 21545) May-11-05 14:21 4369537209

**So, in your mind low feedback automatically means BAD
eBay'er who must earn the right to purchase anything on
eBay without being slammed for it? I've been on eBay for a
few years and a few profiles; I'm hardly a newbie. Oh, and
exactly where did I come across as rude with bad atttitude?**

CAUTION~NEW USER NO FEEDBACK, THUS WHY
MANY SELLERS DONT ALLOW LOW BIDDERS Seller
plantranch ( 21545) May-11-05 14:21 4370895544

**With high priced items this is sound logic for sellers to
refuse sales to low feedback bidders, but we're talking
about $22.00 here! Besides, I'm not dealing with "Many
sellers"; I'm dealing with YOU. For ME, your CUSTOMER,
you've not provided anything near quality service customers
should be able to expect from someone with your
reputation. Apparently, in your mind it's okay to accept
someone's money then fail to deliver and hope no one
notices. When someone does speak up, you ATTACK
instead of own up to the problem.**

===========================

In summary, I did everything the Plantranch's auctions
instructed; I waited until the last auction closed, I purchased
5 plants and paid the $6.50 s/h charge AT THE TIME OF
THE FINAL SALE, APRIL 14th, waited the 2 weeks for
delivery as stated in the auction, then waited another week
as requested in your email. All I wanted to know in an email
is when could I expect delivery of plants I paid in full for. I was
cordial and willing to be patient.
Plantranch is way out of line by posting this negative (lying)
feedback on me; they could have, but failed to, take(n) two
minutes to write a response to my email to say "oops, we're
running behind on processing orders. Your order is delayed
but will be shipped on Tuesday/Wed.." or whatever day.
Instead they ATTACK me for thier shoddy business
practices. I will go now go out of my way to let others know to
avoid them! SHAME ON YOU, PLANTRANCH! SHAME ON
YOU FOR TAKING MY MONEY, TAKING YOUR TIME TO
DELIVER THE PLANTS AND IGNORING MY EMAILS,
AND THEN ATTACKIING ME FOR HOLDING YOU
ACCOUNTABLE!

Last year I purchased plants from several mail order companies, and by far my worst experience was with the plant ranch. Some of the plants were very, very, very small. Some of the plants were dead on arrival. And the rest of the plants were leggy stems that no amount of pruning will ever turn them into worthwhile additions to my garden. They would not reply to my e-mail messages, and in order to contact them I finally had to make a long distance phone call. I will not purchase plants from this business again. There plants are of very poor quality and their customer service is terrible.

"

i have sent 3 emails to this buyer to try & help .they wont reply... we have a free warranty for 1 yr if customer will contact me 800-270-8287, this is a toll free call. i cant help if a customer wont let me..20,000 happy customers & 99% + pos feedback on ebay shows we help & are a honest seller
pls call me anytime if i can be of further help
Darin"

I had ordered a lot of plants and trees from Darin. Even though the shipping was extremely slow, I was very pleased with the first bunch of trees he sent to me, and felt comfortable ordering more.

Everything ran well with Plant Ranch, until my last order. Among other things, I received some trees that were just sticks (about two feet tall) with a few very wilted and dried leaves on them. One was just a stick with the top broken off. In spite of my dismay, I thought I would give it a fair try, plant them, and give them some tlc, to see if they would revive. Well...they never did.

I didn't think there would be a problem, because I had already purchased so many things from his business. I hoped I had reached "good customer" status. It had been about 4 weeks since I planted the trees, and they were definitely dead. All of the leaves had fallen off and the wood was turning dark brown and beginning to wither.

When I contacted Darin and told him that he had sent me some sick trees, he told me to scratch the bark to see if there was any green, they might come back. If the trees were dead, he would send replacements to me, IF I would send him more money for shipping.

I didn't think I should have to pay for shipping again, because the trees he sent to me were sick, weak and inferior quality. That was his bottom line though, and for being such a good customer, I was NOT happy. I left appropriate negative feedback that stated the facts, nothing more.

The email I received from him, after the feedback, made the hair stand up on the back of my neck. He told me that my decision to leave him negative feedback was an "unwise choice". He informed me that he had a lot of feedbacks on me that he hadn't filled out yet (check the ratio of his negative to positive feedbacks he gives to others on eBay), and said that if I left any more negatives for him, he would leave negatives on ALL of my feedbacks. I tried, VERY hard, to reason with him, and he finally agreed to send me my trees.

A few weeks later, I sent more emails to him, asking where my trees were. I had purchased them in late spring, and now it was 3 months later...I wasn't happy.

Any emails I received from him at this point were juvenile and antagonistic. He acted as though he had no idea who I was. He made patronizing comments on how "grouchy" I was. Then he said if I wanted my trees, that I had to send the old dead ones back to him (three months later) and added $2.00 more onto the shipping cost that I had to pay again, to get my trees from him. Then he had to decide whether or not he was going to send the replacements, and I should resend him my address in case he decided he would. He had the upper hand, he knew it, and he seemed to enjoy making it unbearable.

I sent copies of our previous emails back to him, as a reminder of our agreement. I received a curt message that my trees would go out in the mail. I finally received them a month later...sickly sticks with no leaves. I just threw them away.

I have been with eBay for over two years, and I have almost 200 positive feedbacks with no negatives. The stress and uneasiness I felt in trying to work with this man, easily qualifies it as the worst experience I've had on eBay.

I agree with all the comments that the plants are small for the money. And shipping is as much as a better, larger plant elsewhere.

Seller has difficulty dealing with critical comments. His choice is to attack rather than initiate a resolution.

There are vendors who forget the age old adage "the customer is always right". Just satisfy the customer and move on. No need for recriminations and accusations.

I've purchased twice. In both cases, plants are exceedingly tiny. In most recent case, some were just sticks, one was dead. I advised seller. He did not respond to. I followed up with factual feedback on Ebay. Then a response: he posted negative feedback on Ebay. Why not just fix the problem??

I placed a small order of evergreen trees to try out this company. They were about plug size but I expected that for the price I paid. The trees were placed in a box and bent so they would fit. The evergreen tree tops were completely dried out. The roots were still wet as they had been wrapped in wet newspaper with a plastic bag over the root systems.(That was fine) Some of the trees had great root systems most did not. The redwoods lacked needles on arrival. I soaked and planted them anyway. They died. It is not worth mailing the dead plants back with the shipping and packing charges. I tried e-mailing but there appears to be a form e-mail that is sent to everyone. It was something about e-bay and that they would leave a good reply after I left a good reply. I do not use e-bay so I had no idea what this meant. I would not buy from them again. Shipping time was fine and the products were all sent correctly but I was not impressed with the condition of the plants. It is not a good deal if the plants do not live.

Plants were small and were shipped right when I asked for them not to be. There are better vendors with better plants to get than from. This will probably be my last purchase.

I ordered 8 plants. They were all packaged in one triangular box. When I opened it I was shocked to see one stick with a piece of masking tape as a lable for each plant. Usually when I buy bare root plants there is more than one branch. Some of the plants had no roots at all. I followed the directions and soaked the plants and then potted them. It has been about two weeks so it is too soon to tell, but judging from what I was sent it will be several years for them to look like the pictures on the website, that is if I'm lucky enough for them to make it at all. I found out about this company through this website (Garden Watchdog) so I thought you should know what I was sent.