Comments regarding Plant Ranch

I have bid and ordered from Plant Ranch in April, still no plants received. I contacted many other ebay bidders and they too are getting no plants and no return emails or nasty ones. One email I received was sent by a lady that STILL has not received her plants after a month so she left negative feedback. It was from Plant ranch stating if she removed the Negative she placed on his feedback Then he would send her a refund. BLACKMAIL???
I have been on the computer emailing this man and still no emails as of late. I see on the feedbacks and by emails there are horrible plants being received. Some people are leaving positive feedback with negative responses. READ the feedbacks all of them. Last email from him he told me it would be a couple of more weeks until I get my plants...that will make it 2 months??? he says they only have 5 people working there, then it's only 6 people, then some say 4. He needs to get more help or stop selling....
Anyone that leaves Negative feedback for a good reason gets negative back from him. why??? He wouldn't want to wait as long as we all have. I am guessing I will get bad plants also...DO NOT DEAL WITH PLANT RANCH
PS I have the emails to back myself up

"

I FIND IT SO DISAPOINTING THAT PEOPLE ONLY JOIN DAVES GARDEN TO BE DISHONEST, HERE IS THIS USERS PAYMENT IT HAS NOT BEEN 2 MONTHS..
. ___B
____ave
st cloud, FL 34769
United States.
Amount:
$22.46 USD
Date:
May 17, 2005
Time:
16:43:38 PDT
Status:
Completed
IT HAS JUST BEEN OVER 2 WEEKS..

Buyers purchase has been refunded, I thought this information might be usefull due to buyer stating they have been waiting 2 months. please read complaint below .. during may we posted on all auctions & payments that came in to please allow at least 3 weeks for shipping.
+++PayPal Case ID:
PP-085-646-253
Reason for Dispute:
Non-Receipt
Buyer's Comments: sierra1008: D. Bunting
I won the bid on April 30,2005. I asked him ahead of time if it would be a problem that I would be out of country when the bid ended and would pay when I returned. He wrote back ok. I had my husband contact him when I won the bid and remind him I was paying when I got back. It was ok with him. the day I returned I sent Pay pal for the amount. I also told him I wanted 2 trees not one and sent the full amount...all this he agreed to. I paid on May 17,2005. It is June 1, and no plants or package yet.

++++I would also like to add I am shocked by the foul words that have been posted here & that daves garden allows such. "

Great to work with. Fast shipping and even got extra stuff.
thanks

I have dealt with Darin, and his crew for well over a year now, and I can say NOTHING but wonderful comments about his Plantranch business. As a "newbie" ebayer, I make some bidding, paying and just about every mistake that one could make with out ANY repercussions at all. I was forgiven, and even given extra plants. I have spoken to Darin on the phone and had him talk me through things, and NEVER was he curt, angry, or left me to believe that I was as dumb as I was...I am still learning, but with gentle patience, Darin has even talked me through other ebay problems. I always send a A+++ as soon as I pay for my plants b/c I have NO doubt that I am gonna get my money's worth and then some..... I have gotten extra plants, something "new" to try, all in the name of a wonderful business person. I have also dealt with Tracey,an employee there, and I know that she shares Darin's love of people and plants. I have read some of the neg feedback on the ebay website, and again here, at this site, and have to believe that the people who say these terrible things have no self-esteem of their own, and therefore can NEVER be satisfied. I feel very sorry for them, and hope that someday, they will feel good enough about themselves, that they can give their fellow man/woman a break, and not expect total perfection. Which of course is totally impossible anyway. I will continue to be a faithful and happy customer of Plant Ranch, and know that things will settle down soon, and Please think before you write....words can never be taken away, and really do hurt more that "stick & stones".
And, as for Darin, and his employees, all I can say is "keep up the good work" and this too shall pass. May your plants get rain and sun in the proper amounts when you need them, M.E.

I ordered 5 red elephant ears and 1 hardy cactus on E-Bay in December to be delivered by May 1. I let it go until I contacted by the middle of May. The package finally came. Was I diappointed! The cactus was an unrooted cactus blade. The elephant ears were nothing but little plugs. All that for a little less than $30.00 including postage. I contacted them and received word that I could return everything. Apart from the lack of quality, there is the isue of deceptive advertising. The outfit reminds me of some companies that are no longer here, but resurface under another name. Buyer beware!!!

Took about 4 weeks, but worth the wait. All plants were extremely healthy looking and started growing immediately. I will be doing more business with them, I'll just start ordering a little earlier next year.

4+ weeks and still waiting. I'm not holding my breadth any more though, of late there seem to be alot of complaints about his shipping and attitude.

THIS IS LENGTHY, BUT WORTH READING; BEWARE
OF PLANTRANCH'S SHODDY BUSINESS PRACTICES!
Following are the details of my experience (including
dates/times) with Plantranch.

I purchased 5 plants in four different auctions from
Plantranch on eBay. As instructed, I waited until the last
auction closed to submit payment on April 14th. I included
the $6.50 s/h they charge for shipping an order of 1 to 5
plants. Below I am cutting and pasting the emails I sent and
received (email addresses spam blocked); please take
note of the dates on these emails:
From: Zo_t_s@-----.com
To: plantranch@l---------.net
Subject: 5 plants I ordered; shipped yet?
Date: Thu, 28 Apr 2005 06:57:11 -0400

Hello, I'm -intro name here- (Lady_Zoe7 @ eBay). About
2 weeks ago I paid you via PayPal for the following eBay
auctions: 4370895544, 4369537209, 4368939032, and
4369536360 (I ordered 2 Pampas grass plants). Would you
please tell me if these have been shipped, and/or when I can
expect them?

Thank You,

(name here)

======Plantranch's response:======

From: plantranch
To: zo_t_s@---.com
Sent: Thu, 28 Apr 2005 14:19:03 -0700
Subject: Re: 5 plants I ordered; shipped yet?

Hi,
Thanks for your email & thank you for being patient. We ask that you allow about 2-3 weeks from date of payment. This is our busy time of year and we are a bit behind as well. as we are a small 5 person operation here. You should have this very soon & thank you again for being patient and understanding.
THANK YOU !

PLEASE DONT FORGET TO ALLOW ABOUT 2 WEEKS FROM PAYMENT DATE TO GET YOUR ORDER.
==========

So I waited another week, to allow 3 weeks to pass, and
then email Plantranch again:

From: Zo_t_s@-----.com
To: plantranch@--------.net
Subject: Re: 5 plants I ordered; shipped yet?
Date: Sat, 07 May 2005 00:32:17 -0400

Hello again, I'm e-mailing you to let you know that it has now been three weeks since I've paid for the plants I ordered
from you on eBay. Can you please tell me if they have been
shipped yet?

Thank you,

(name here)
==========

Plantranch never emailed me back on this one, so after
a couple more days I emailed again, this time copy/pasting
previous emails (which you've already read above) to
inquire about my order:

From: Zo_t_s@-----.com
To: plantranch@l--------.net
Subject: 3rd time trying to contact you.
Date: Mon, 09 May 2005 17:55:26 -0400

Dear Plantranch, Below you will see the email I'd sent to you
over a week ago, and your response; it is now past three
weeks since I've paid you (including s/h charges) for these
auctions. Please let me know if my plants have been
shipped, as I am more than anxious to have them start
growing in my yard.

**Copied/pasted emails omitted, please read above**
===================

I recieved no response from this request. As of today--
May 11-- It has been almost a month since I paid Plantranch
for these five auctions (see payment details copied/pasted
below).
Payment details from My eBay page for Garden Watchdog
audience review. PLEASE NOTICE THAT I INCLUDED S/H
CHARGES IN THIS PAYMENT (if you have an eBay
account, you can match this text to your recent purchases):

Buyers Payment Status

**This order has been paid through PayPal. Payment was sent to: orders@locallink.net on Apr-14-05.**

Seller info: plantranch( 21543 )

Shipping

Seller should ship to: (name & address omitted here)
7-- O----- M------- Dr.
R------- , NM 8----
United States


Payment
Item # Item Title Qty. Price Subtotal
4368939032 Sapphire dragon~ PAULOWNIA TREE~ SUPER FAST GROWING 1 US $2.99 US $2.99
4369536360 SUPER PINK~ MONSTER SIZE ~~~ PAMPAS GRASS PLANTS ~ 2 US $1.99 US $3.98
4369537209 exotic BLOOMING PASSION VINE~edible fruit 1 US $3.99 US $3.99
4370895544 3 ' tall~Sugar~ MAPLE TREES~ Make your own maple syrup 1 US $3.99 US $3.99

Subtotal: US $14.95
Shipping and handling: US $6.50
Shipping insurance (not offered) : --
Seller discounts (-) and charges (+): US $0.00

Total: US $21.45
(If you look at the PayPal payment page, you'll see that it
automatically includes s/h in the payment action; hence, I
paid s/h at the time of final sale on April 14th.)

Because I hadn't heard back from Plantranch and hadn't
recieved the plants I'd paid for, I left negative feedback for
each auction on eBay. Please read below the feedback I
wrote for Plantranch's profile on eBay, and their response:

Paid seller 1 Mo. ago-I paid s/h fees- emailed many times, NO PLANTS/NO RESPONSE Buyer lady_zoe7 ( 0 )
May-11-05 13:29 4370895544
Reply by plantranch: BUYER SHORTED PAYMENT & DID NOT PAY S/H COST TILL A WEEK AGO May-11-05 14:22

Paid seller 1 Mo. ago-I paid s/h fees- emailed many times, NO PLANTS/NO RESPONSE Buyer lady_zoe7 ( 0 )
May-11-05 13:29 4369537209
Reply by plantranch: YES WE ARE BEHIND SORRY WE ARE JUST 5 PPL HERE, PLANTS HAVE SHIPPED NOW May-11-05 14:22

Paid seller 1 Mo. ago-I paid s/h fees- emailed many times, NO PLANTS/NO RESPONSE Buyer lady_zoe7 ( 0 )
May-11-05 13:27 4369536360
Reply by plantranch: JUST PAID S/H COST .. BUT WE ARE BEHIND & SORRY WE ARE DOING OUR BEST May-11-05 14:23

Paid seller 1 Mo. ago-I paid s/h fees- emailed many times, NO PLANTS/NO RESPONSE Buyer lady_zoe7 ( 0 )
May-11-05 13:25 4368939032
Reply by plantranch: OUR FEEDBACK SHOWS WE ARE HONEST & A GOOD SELLER, SORRY FOR DELAYS May-11-05 14:24
=====================

Now, here is the negative feedback Plantranch left on MY eBay Member Profile; my comments will be at the end of
each feedback:

TOLD THEM WE WERE BEHIND, JUST RUDE & MEAN, PLANTS HAVE SHIPPED Seller plantranch ( 21545)
May-11-05 14:21 4368939032
**In which email was I rude and mean?? Please do point that
out to me.**

TOLD THEM WE WERE BEHIND & SORRY, SENT
DEMANDING, THREATENING EMAILS TO US Seller
plantranch ( 21545) May-11-05 14:21 4369536360

**Really? I didn't realize a simple question like "Have you
shipped the plants yet?" was demanding or threatening!**

WARNING~ NOTHING BUT RUDE.. NEW USER WITH
LOW FEEDBACK & BAD ATTITUDE Seller
plantranch ( 21545) May-11-05 14:21 4369537209

**So, in your mind low feedback automatically means BAD
eBay'er who must earn the right to purchase anything on
eBay without being slammed for it? I've been on eBay for a
few years and a few profiles; I'm hardly a newbie. Oh, and
exactly where did I come across as rude with bad atttitude?**

CAUTION~NEW USER NO FEEDBACK, THUS WHY
MANY SELLERS DONT ALLOW LOW BIDDERS Seller
plantranch ( 21545) May-11-05 14:21 4370895544

**With high priced items this is sound logic for sellers to
refuse sales to low feedback bidders, but we're talking
about $22.00 here! Besides, I'm not dealing with "Many
sellers"; I'm dealing with YOU. For ME, your CUSTOMER,
you've not provided anything near quality service customers
should be able to expect from someone with your
reputation. Apparently, in your mind it's okay to accept
someone's money then fail to deliver and hope no one
notices. When someone does speak up, you ATTACK
instead of own up to the problem.**

===========================

In summary, I did everything the Plantranch's auctions
instructed; I waited until the last auction closed, I purchased
5 plants and paid the $6.50 s/h charge AT THE TIME OF
THE FINAL SALE, APRIL 14th, waited the 2 weeks for
delivery as stated in the auction, then waited another week
as requested in your email. All I wanted to know in an email
is when could I expect delivery of plants I paid in full for. I was
cordial and willing to be patient.
Plantranch is way out of line by posting this negative (lying)
feedback on me; they could have, but failed to, take(n) two
minutes to write a response to my email to say "oops, we're
running behind on processing orders. Your order is delayed
but will be shipped on Tuesday/Wed.." or whatever day.
Instead they ATTACK me for thier shoddy business
practices. I will go now go out of my way to let others know to
avoid them! SHAME ON YOU, PLANTRANCH! SHAME ON
YOU FOR TAKING MY MONEY, TAKING YOUR TIME TO
DELIVER THE PLANTS AND IGNORING MY EMAILS,
AND THEN ATTACKIING ME FOR HOLDING YOU
ACCOUNTABLE!

My experience has always been very positive with plantranch. They are the #1 seller on ebay, I ordered a kwansan cherry from them 1 year ago and it is blooming like crazy.2 gold weeping willows, ferns, lilacs, the list goes on and on. Don't hesitate to buy from Darin, his products will fit any yard anywhere, thanks Darin keep up the good work!

Ed

I've ordered twice on eBay, mainly for a friend who needed some small trees and shrubs for a new piece of property. I was a little surprised because the weeping cherry tree was just a stick and the 5 dwarf lilacs were scraggly. I ordered in mid to late fall and frankly didn't feel like planting anything so I kept the bareroot plants wrapped and damp all winter where they proceed to sprout and leaf out! They may not make it outside but not due to anything Plant Ranch did. I just recieved an order of jasmine and honeysuckle, both are in great condition...small but very green and sending up shoots and leaves like crazy. Bet I'm gonna plant these this time!

Last year I purchased plants from several mail order companies, and by far my worst experience was with the plant ranch. Some of the plants were very, very, very small. Some of the plants were dead on arrival. And the rest of the plants were leggy stems that no amount of pruning will ever turn them into worthwhile additions to my garden. They would not reply to my e-mail messages, and in order to contact them I finally had to make a long distance phone call. I will not purchase plants from this business again. There plants are of very poor quality and their customer service is terrible.

"

i have sent 3 emails to this buyer to try & help .they wont reply... we have a free warranty for 1 yr if customer will contact me 800-270-8287, this is a toll free call. i cant help if a customer wont let me..20,000 happy customers & 99% + pos feedback on ebay shows we help & are a honest seller
pls call me anytime if i can be of further help
Darin"

Ordered and received 5 golden leaf hops plants. Plants were packaged well, in great shape upon arrival and shipped quickly. Great prices on their plants too. A good company.

Great place, small plants but at good prices. The web site is a little high price but you can buy now on EBAY for less much less. I have ordered several times and they are always great.

"

we have a yr warranty. FREE replacment. We try very hard to make sure everyone is pleased but the old saying goes you cant help people that wont allow it. a simple phone call is all it would have taken.

I also find this odd...... "Well spring is here and about half of the plants are still alive but they are still small - only a few leaves each" ......does anyone else understand that plants do NOT grow during winter? so yes they would still be the same size that was stated on your purchase & that was sent. along with some leafing out at a later date.
"

Purchased a shrub and several trees on eBay. Great price, very quick shipment and the plants are substantially larger than expected. Have been pleased with all my purchases from this company. May they long be in business!

Darrin was pleasant to deal with via email and he shipped the plants exactly when he said he would. The weeping cherry was just a stick, and both the weeping cherry and the dogwood tree had masking tape with the tree type on them. The 3 dwarf mugo pines weren't more than 6" tall, which was fine--but the top 2" or so was already brown with dried up needles. I planted them, but the pines aren't doing very well, and I'm already planning what I will put there instead. It's too early to tell about the two trees--a friend told me it looked as if my young child has just stuck a stick in the ground. There are enough mail order companies out there that I do not expect to order from Plant Rach again.

I just recieved my first order from Darren at Plant Ranch and am pleased to say that they are in great shape! The shipping was slow and though I had e-mailed to request a ship date, the only reply I ever got was to allow two weeks for shipping. I believe it took closer to three weeks, but it was well worth the wait. I had ordered about 21 items and about 19 items were delivered. I will write back and request that the other two items be sent now, wish me luck! The trees, flowers, and shrubs all had good root systems and were green and leafy or at least showing buds. Would definitely recommend to the patient gardener.

I dont order online much, and have been just plain ripped off on the few things I have ordered from some folks, ie TYTY Nursery, but The Plant Ranch has been my BEST experience with trees...
everything I received was healthy, but 2 things, I think was the POffice's fault .. anyways they were replaced as soon as I let them know about them dying...
I will ALWAYS feel safe and happy about ordering anything from there..
A+++ in my book...

Lexy

Ordered 12 various plants (through eBay). Five (2 raspberry & 3 cranberry) "failed to thrive." I wrote Plantranch by US mail. They sent replacements by Priority Mail within a few days. No questions, no charge. The replacements are doing very well.

I had a very very positive expeiance with Dariwn at Plant Ranch. I had ordered 1 Dwarf lime tree, dwarf orange, dwarf lemon, coffe plant, pineapple plant, banana tree, and a venus fly trap about the the 8th of May. My order came well packaged on May 17th. Very fast delivery! Everything was in tip-top condition except for the dwarf lime tree. I gave it a week and a half, and it turned brown. I emailed Darwin and told him the story and asked if he could send out another one. I got an email reply within 2 hours, he said that he would be happy to send another free one out to me. I'm very happy with this company and will for sure be ordering again!

I had ordered a lot of plants and trees from Darin. Even though the shipping was extremely slow, I was very pleased with the first bunch of trees he sent to me, and felt comfortable ordering more.

Everything ran well with Plant Ranch, until my last order. Among other things, I received some trees that were just sticks (about two feet tall) with a few very wilted and dried leaves on them. One was just a stick with the top broken off. In spite of my dismay, I thought I would give it a fair try, plant them, and give them some tlc, to see if they would revive. Well...they never did.

I didn't think there would be a problem, because I had already purchased so many things from his business. I hoped I had reached "good customer" status. It had been about 4 weeks since I planted the trees, and they were definitely dead. All of the leaves had fallen off and the wood was turning dark brown and beginning to wither.

When I contacted Darin and told him that he had sent me some sick trees, he told me to scratch the bark to see if there was any green, they might come back. If the trees were dead, he would send replacements to me, IF I would send him more money for shipping.

I didn't think I should have to pay for shipping again, because the trees he sent to me were sick, weak and inferior quality. That was his bottom line though, and for being such a good customer, I was NOT happy. I left appropriate negative feedback that stated the facts, nothing more.

The email I received from him, after the feedback, made the hair stand up on the back of my neck. He told me that my decision to leave him negative feedback was an "unwise choice". He informed me that he had a lot of feedbacks on me that he hadn't filled out yet (check the ratio of his negative to positive feedbacks he gives to others on eBay), and said that if I left any more negatives for him, he would leave negatives on ALL of my feedbacks. I tried, VERY hard, to reason with him, and he finally agreed to send me my trees.

A few weeks later, I sent more emails to him, asking where my trees were. I had purchased them in late spring, and now it was 3 months later...I wasn't happy.

Any emails I received from him at this point were juvenile and antagonistic. He acted as though he had no idea who I was. He made patronizing comments on how "grouchy" I was. Then he said if I wanted my trees, that I had to send the old dead ones back to him (three months later) and added $2.00 more onto the shipping cost that I had to pay again, to get my trees from him. Then he had to decide whether or not he was going to send the replacements, and I should resend him my address in case he decided he would. He had the upper hand, he knew it, and he seemed to enjoy making it unbearable.

I sent copies of our previous emails back to him, as a reminder of our agreement. I received a curt message that my trees would go out in the mail. I finally received them a month later...sickly sticks with no leaves. I just threw them away.

I have been with eBay for over two years, and I have almost 200 positive feedbacks with no negatives. The stress and uneasiness I felt in trying to work with this man, easily qualifies it as the worst experience I've had on eBay.

I have bought several items from Darin at Plantranch and have had nothing but the best. He is quick to respond to any emails and answers questions in an easy way to comprehend. He has been more than helpful and even offered to replace plants that didn't leaf out. I went back again when I needed more plants and will continue to buy from him and would highly recommend Plantranch to anyone who wants quality stock and a great guy to stand behind it. Most of this years garden has been from Plantranch.
Five stars!
Liz Shames
White Plains, NY

I placed two ebay orders with this company during the winter, and requested the orders be held until April. Both orders arrived in the second week of April. I ordered a variety of plants, and I was pleased with the quality and price. I would order from the Plant Ranch again.

I have purchased plants from Darin, on EBay.
My plants were sent on time, well packaged and are thriving.He is so easy to do business with and, will go out of his way to help...I can't praise Darin , enough.
He scores beyond a ten with me... I most certainly would recommend him.... Fact is, I'm placing an order with him now!
Sandy aka Summerwind

Overall a positive experience, some plants did not survive but the ones that did are thriving well. Fast shipment and well packaged.

I have ordered (through Ebay) from Plant Ranch twice recently. The prices are good and if things go wrong he works hard to fix the problems. I recieved prompt replies to my e-mails, I treated him with respect and he treated me with respect. I'm satisfied.

"

I have no idea why you would be so negative? As from your prev. post, it seemed you were happy...All you had or need to do is call me for a complete free replacement. I am very happy to help. 800-270-8287
Darin, pres"

Have ordered numerous times from them and have allways been mostly happy, but on the ocasion something goes wrong they allways take care of it. I have bought plants from a lot of mail order companies and there is no comparison to what you get from Plantranch great plants and superior service. A+++++++++

I have been a repeat customer of Plantranch for the past two years. I have always used Ebay to order and I've never been disappointed. I always get quality plants and fast shipping. The descriptions on Ebay are always accurate and I know exactly what I'm getting when I bid. I bought two weeping cherry trees last year and they are thriving. I just received an order yesterday of 5 forsythia plants, 1 dogwood, and 1 tulip tree. I put the plants in water overnight, as the instructions indicated, and the plants were full of life and ready to plant today. One other note, when I used Ebay to look for nursery stock, I always choose to search by seller (Plantranch). I don't even bother with the other sellers because I'm so pleased with the service I receive from Plantranch. They are good people.

I just received my first (no doubt of MANY more to come) plant order from Plant Ranch and was very impressed, particularly with the prices charged and the varied selection offered.

The plants were all VERY well wrapped/packaged and arrived in GREAT shape!

I was particularly impressed by the Bamboo...VERY nice!

The Thimbleberrys really made a POSITIVE impression on a friend that was helping me unwrap and go through the plants. He had purchased this same plant at a site that only dealt in unusual plants, paid three times as much and did not get nearly as nice plants as the onee I received.

I'm into gardening so I know what a good 'bareroot' plant is and what isn't...what to expect (some people, I gather, don't know what 'bare-root' means and really think they are getting the exact same plant they see in the 'representative' photo). Considering the price, the bare-root plants were what I expected, actually, I take that back, they were BETTER!

I only had an issue with one plant (more of a personal 'preferrence' than an issue) and contacted Darin on the phone number listed.

Despite this being no doubt the MOST HECTIC time of year for someone in his business, what with dealing with plants and being beseiged by orders and customers, he was EXCEPTIONALLY PLEASANT, patient, understanding and accomodating!

I have already recommended his site and his ebay auctions to several of my friends, and I know for a fact I will be purchasing quite a few more plants from him. In fact, immediately after getting and unwrapping my plants, I went on line and put in an order for some more.

Overall...I would rate this as an A+ FANTASTIC plant buying experience!

Great Plants! Great Service!
Thanks, DARIN!

Happiest gardner..bookmarked this site + sent links to others for using it..Thanks Darin.

i have dealt with plant ranch for a couple of years. some of there plants have smaller then what you get elsewhere. how ever if there is something wrong he will take care of it. last sunday march 21 i sent an email to darin and i was kind of defensive with him over a dog bane i had received but it wasnt it was dried up stick that fell apart in my hand. so i emailed him back ready to tear him apart LOL. exept he was so nice to me. and then i aplogised for being so witchy and he got me laughing and really made my day and along with that he sent me a birthday card and a little gift. i will continue to use plant ranch when i have a need for his plants knowing that with some plants you win and some you lose. but he is doing his best and i will stay a customer for life.

I am new to gardening and ordered several fruit trees from plantranch thru ebay at excellent prices. I was very impressed with Darrin's personal communication with me and his patience with my many questions. I also ordered mini roses, hydrangea, citronella, grape vines, blueberry bushes, and elderberry bushes. I was not sure of what to expect as I'd never ordered from a nursury before so took many pics anyone interested can view them on my garden journal. Will definately do business with Darrin again. Tracy

I needed specail service and a rush order. I contacted Darin at the Plant Ranch And he REALLY took care of me. Got GREAT plants and FAST. For a 'First Time' buyer on a SMALL order I sure got the Royal treatment. Thank you Plant Ranch and Darin for your speedy service and great plants. All in all I have to say the owner tries very hard to make everybody happy. In any business you soon learn that not everyone is going to be happy with you or your product. Some sellers do not take the time to answer problems. Plant Ranch did and offered exchanges or upgrades. They took the time and tried. Hard. Good Company and good people. Richard

I agree with all the comments that the plants are small for the money. And shipping is as much as a better, larger plant elsewhere.

Seller has difficulty dealing with critical comments. His choice is to attack rather than initiate a resolution.

There are vendors who forget the age old adage "the customer is always right". Just satisfy the customer and move on. No need for recriminations and accusations.

I've purchased twice. In both cases, plants are exceedingly tiny. In most recent case, some were just sticks, one was dead. I advised seller. He did not respond to. I followed up with factual feedback on Ebay. Then a response: he posted negative feedback on Ebay. Why not just fix the problem??

I found Plantranch on Ebay with their great variety of plants and very reasonable prices. I was able to purchase plants from 3 of Darins auctions and combine all 3 auctions to save on shipping costs. The plants arrived on time and in great shape. While going through the shipment I found it was 1 plant short. I e-mailed Darin and got back a quick and friendly response. The plant arrived in two days. I planted the plants two weeks ago and they are all doing great. Plantranch is a first class operation with first quality plants and the personal service I received from Darin was outstanding. I would highly recommend Plantranch.

As an e-bay seller myself, I am careful, I research, review, and read feedback and make my decisions. There really was no hope, (as far as I could tell), for any other on-line greenhouse. So I ordered. I asked them to hold the order, (about 2 months from time of purchase I believe) FOLLOWED his instructions, and they were received on the DAY I requested. 4 wisteria, which where just planted a month ago, are already climbing my deck railing! My living willow arch - you have to see that - has new buds,and the trumpet vines are just as healthy. Darin goes out of his way, a true gentleman to deal with. Works with you 100%. Placing another order already lol. He is very specific in his ads,and stands by his product, and more importantly, his word. My thanks to this very fine company!

I have ordered numerous times from this seller since 2001. I have never been disappointed. If I had a problem with anything, he always quickly responds to email and corrects anything I have asked. The plants I have purchased are quite healthy. He has also been great about answering questions when needed. Great seller!

I placed a small order of evergreen trees to try out this company. They were about plug size but I expected that for the price I paid. The trees were placed in a box and bent so they would fit. The evergreen tree tops were completely dried out. The roots were still wet as they had been wrapped in wet newspaper with a plastic bag over the root systems.(That was fine) Some of the trees had great root systems most did not. The redwoods lacked needles on arrival. I soaked and planted them anyway. They died. It is not worth mailing the dead plants back with the shipping and packing charges. I tried e-mailing but there appears to be a form e-mail that is sent to everyone. It was something about e-bay and that they would leave a good reply after I left a good reply. I do not use e-bay so I had no idea what this meant. I would not buy from them again. Shipping time was fine and the products were all sent correctly but I was not impressed with the condition of the plants. It is not a good deal if the plants do not live.

I have wanted to buy from this company many times because of the glowing reports here. However, he does not list scientific names (many plant descriptions don't mention cultivar names either) on any of his plants at the website, nor does he have an easy to read catalog. As a result, I really have no idea what I am actually getting for a number of plants that are offered.

For example, a buckeye is listed for sale, but it doesn't say which one nor does it give any zone information. If this is an Ohio buckeye (Aesculus glabra), then it won't work in my southeastern zone 8a. But, if it's Aesculus pavia, it will. Same thing for the serviceberry and with many of the other plants offered. The "asian jasmine" is either confederate jasmine based on the picture and description, or the picture and description are wrong. Regardless, one would have no idea what they are really buying since there are no latin names associated with the plants nor would they know whether it would grow in their area.

Instead, the website pegs out the glitzometer with all sorts of extraneous things happening that distract from getting what little information is available from the website. Even though the prices are low, there are better places to order from in my opinion.

Plants were small and were shipped right when I asked for them not to be. There are better vendors with better plants to get than from. This will probably be my last purchase.

I ordered from Darin many times and the customer service is just amazing. From the moment I order, they are
great, the communication is superb and the plants are always delivered here in good shape. When I had a small problem they fixed it, offered expert advice on saving the plants and even offered a credit for my next shipment due to my small problem. Now that is great service. I wish they carried all of my needs since they are among the few good online nurseries.