Comments regarding Northland Rosarium

I ordered John Davis rose from Northland in September last year for planting in fall. I received a standard email order acknowledgement. In the following months, I did not receive the rose or any communications from Northland, so I presumed that they were not able to fulfill the order. I ordered the rose from another supplier. Yesterday (in April of the following year, that is seven months later) I was unpleasantly surprised to receive a John Davis rose from Northland. Not only I no longer need the rose, they sent it to me too early for spring planting, which begins in May for zone 5.

"On Apr 10, 2017 5:34 PM, Northland Rosarium responded with:

Sorry for the confusion, we will be happy to make the situation right if you will contact us. "

I placed an order with Northland Rosarium on December 31, 2006 for 5 roses and did not receive an order confirmation. After a week I left a message for the owner asking if they received my order. Carol called me back in a few hours saying she received my order for the 5 roses. On Jan 9, I got an email saying they will be confirming availability shortly. By Feb 18, I had not heard anything from them, and their website now showed 2 of the 5 roses I ordered as sold out. I emailed the company and after two days I did not receive a response, so I called Carol again and she said she did have 1 or 2 of one variety that was shown as sold out, and I would be getting one of those, changing my order total to 4. I asked her to send me an email showing the new order quantity. Carol said they would be emailing invoices soon. I never received an invoice. Now, less than 1 week before the shipping date, Carol called me to tell me that the 1 variety she had 1 or 2 of did not grow well and she would not be able to supply that one, changing my order quantity to 3. I requested she cancel my order.

Carol was always very pleasant to talk to, but this company's communication has been poor, in fact the worst of any web-based business I have dealt with. No order confirmation, no invoice even after I requested one. I appreciate the fact that this is a small business, but other small businesses have been able to send me an order confirmation.

I had found two other companies who had the roses I wanted from Northland. I chose Northland because they were own-root roses, and a little cheaper. The other two companies have now finishing shipping roses for the season. If I had known earlier that Northland in fact was sold out of those 2 varieties, I could have ordered them in time from the other 2 companies. This is why I am rating this experience as "negative."

"

email sent out to customer below:

Dear Andrea, I received your message today and will cancel your order. I apologize for the lack of communication with you Andrea, my goal is to always have my customers feel comfortable about their orders and the way we do business. Interestingly enough your order has been pinned to my bulletin board as I have been giving a couple of your roses special attention, however I obviously did not communicate that to you. I don't want to make excuses just to say that as a grower we sometimes cannot predict the outcome of plant material.

I always make an effort to respond to my customer needs and will take your comments under consideration and try to do a better job of keeping my customers informed. If there is anything we can do to make you feel better about your experience with Northland Rosarium please let me know.

Best Regards,
Carol Newcomb
Northland Rosarium
9405 S. Williams Lane
Spokane, WA 99224
509-448-4968"