Comments regarding Terra Ceia Farms

Ordered 6 Gloriosa tubers because the order page said “BIG” tubers! I have purchased glory lily tubers for 15 years from several different sources both on and offline, and what I got were the tiniest I’ve ever seen. Previous purchases have ALL been 6+ inches. These were 3-4 inches at best!

After reading mostly good reviews, I ordered some hostas from Terra Ceia Farms. I recieved an order confirmation as soon as I paid, but never a shipping confirmation. After a week had gone by, I began to email them. 10 days after they received my payment and 3 emails later, they finally replied that they were out of stock and would have no plants until the fall. No apologies. I am waiting on a refund. Grrr.

"On Jul 8, 2014 12:33 PM, Terra Ceia Farms responded with:

I am sorry for the problem with this order. Good customer service is important to us and while we are certainly not perfect, we do strive to correct an issue in a timely fashion as soon as we are aware of it.
The DG community is also very important to us. Since we have not received a response to our private request I feel no other option than to post this rebuttal here.

In regards to this order, we did respond to customer on June 18 but never received a reply. I only know that the email was sent to the customer's correct email address and that it did not bounce back to our mail server. What I can't be sure of is if it was overlooked, marked as spam or simply discarded. Although our website listed the item as sold out for the current shipping season when this order was placed, it was obvious from the order comments that customer wanted them shipped right away. Because of this, a representative from our company emailed customer on June 18 with the following request:

---------- Forwarded message ----------
From: C**** T*****
Date: Wed, Jun 18, 2014 at 10:58 AM
Subject: hosta order
To: M******@*********.net

Ms. *****,
We are sold out of Hosta Elegans for this shipping season. We will be able to ship them in the fall if you would like, or we can cancel the order. Please let me know how you would like me to proceed. Thank you for this opportunity to serve you.
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Timeline
June 14: Order placed on website
June 18: We emailed customer with order status and request for further instruction.
June 23: We received two emails from customer requesting an update on this order.
June 24: We responded to customer.
June 24: Customer responded with instructions.
June 25: We acknowledged and followed customer instructions."

After reading the good reviews here, several weeks ago I ordered 6 Lucifer canna rhizomes from Terra Ceia Farms. When they arrived they looked dry and I couldn't see any eyes on any of them but I went ahead and planted them anyway. It is now several weeks later and not one of them has come up. Other canna that I have planted started showing growth within a couple of days of planting. I have emailed Terra Ceia about this a few times but have never received a reply.