Comments regarding The Lily Garden

Posted on May 12, 2019, updated May 15, 2019
I ordered lily bulbs once from they in fall 2017. It was a collection of 8 different varieties, one bulb for each. But when they flowered I only had 6 or 7 in total, three of which are exactly the same. In that collection there are the Black Beauty, the Leslie Woodriff, and the Scheherazade; these 3 look similar. And I seem to get 3 Leslie Woodriff (obviously they mislabeled some bulbs). As a result it looks like my lily patch is full of one single variety. lol. What's the point of spending so much on their 'collection'?! And not to mention that many bulbs came badly rotten. I know lilies are tough. Some bulbs may still survive with a little rot (while some didn't make it). But not for that price. I switched to BD lilies thereafter.

Posted on November 05, 2009, updated November 05, 2009
Really nice bulbs and variety, but impossible to communicate with. I have tried repeatedly to place an order this fall and they have very limited telephone hours and when I do call during business hours, I get no answer. Email orders go unanswered. A shame that they are not easier to order from as I would recommend them otherwise.

I can totally relate to the 2 negative comments previously posted. I sent an order as a pdf attachment to an email. After a week, I noticed that the email address on the website is different from the one on the order form. So I sent the pdf attachment to that address, asking for confirmation of receipt. Several days later, I faxed the order, commenting on the 2 emails that had gone unacknowledged. I soon received an email confirming that they had my order. This was in August and apparently I had ordered from the 2007 list of available lilies (which was still on the website). Three were not being listed in 2008 but she had two of them on hand and would be happy to send them. Regarding the one that was not available, she asked if I wanted to select another lily or receive a substitution selected by them. I immediately replied with a selection of another lily. I wasn't surprised that I didn't get a reply, assuming they were very busy. In mid-September, I emailed again and asked to have two collections added to my order -- 18 more bulbs. No reply, but I trusted that she would handle it. I didn't want to be a pesky customer.

Well, the bulbs arrived on Friday, Oct. 17. The substitution that I requested was not made. She did substitute one -- which is perfectly fine with me -- and she also sent two bulbs of the 2 they aren't offering this year. I thought that was very nice! All bulbs all looked nice and healthy. But the 2 collections were not included. She missed a potential sale as I have found another source.

So my conclusion is that they have an outstanding product and a successful business. Maybe now would be a good time to get a temporary office worker to process orders and return correspondence. Otherwise I fear their business will suffer as new customers like me become frustrated.