Comments regarding Edmunds' Roses

I ordered one Drop Dead Red Floribunda rose, received it promptly, packaged well and already had new growth on it and it was much larger than the ones I ordered from HLR. Followed their directions in their enclosed pamphlet, to soak them for 12 hours, planted as instructed-so now lets see how it does. I always order only 1 item when trying a new company and wait to see how they do and how their plants do. I will report back with the progress of the rose.

I ordered roses from Edmunds' Roses two years ago and again this year. Both times, the bare root roses I received were leafing out and sent at exactly the right time. The roses we ordered this year are flourishing despite the delay in planting and poor care they received from our landscaper. We're back to doing our own yard work. My co-workers are all impressed with the beautiful roses I bring to work on a regular basis. I will definitely order from them again.

My only disappointment with Edmunds' is that they don't carry some varieties of roses that I would like and their selection of miniatures is very limited. I'd like to have the security of ordering all of my roses from them.

This is the third year I have ordered from Edmunds. Each year the bare root stock arrives well and is hardy enough to get through our unpredictable springs. Yes, I have lost some to hard winters and dry falls, but I would blame that on variety not quality of the grower. I had over 20 plants sent for this year and not a one looks in bad shape or questionable about its start. Their selection is also large enough to keep me creating new rose beds for many years to come.

I'm a Landscape Designer and Horticulturalist by trade. A client wanted a specific tree rose which was only available from Edmunds'. I ordered and received three 36" Easy Spirits. One was in prime condition and one was judged acceptable. However, the third was substandard. Although the grafts looked solid, the root mass was about 1/3 the size of what it should have been. This rose should never have been put out for sale. The grafts have now dried up and are dead. The other two roses are leafed out. The rose judged acceptable is slow and does not appear to be vigorous. One good rose out of three is not a good average. My client, luckily, has been understanding. The design called for three identical tree roses bordering one side of a granite flagstone path. We have had to change the plan. I can't recommend this company to anyone, even with their replacement guarantee. Their quality control is non-existent.

Have purchased from them the past three years no problems but one and it was taken care of beyond my expectations in a quick and courteous manner . They offer so many new cultivars that are not yet on the market and the prices cant be beat ! Keep in mind if you do not know about bare root roses this is not the place to order from , for those who do this is a wonderful source of hard to find gems ! I have several varieties I have ordered from them Fourth of july , soaring spirits , white out , rock and roll bulls eye from eyeconic series . Never a mishap always true to variety on strong rootstock and healthy bud union . I have found that they also have better disease tolerance than potted also . I am a lifetime customer and recommend them for bare root to anyone .

Received 2 bare root roses from this company. A little long on the shipping time with no communication. But good customer service when I called to inquire of shipping date.

One rose (sunsprite) is now bushy and ready to bloom.

The other rose (ch-ching) is starting to leaf out slowly but looks like it will be fine. Nice large thick canes on this rose.

I would purchase from them again.

I ordered two bare root roses (one hybrid tea and one floribunda)-followed the great instruction pamphlet, being cold in Minnesota, had to hold them (according to instructions) for a week, put them in and as claimed in two weeks canes began to emerge. I am a beginner, but even with lousy weather, they appear as ordered and so far (unless I screw up) very healthy. Thanks Edmunds.

Ordered 2 rose bushes (Rouge Royal & Betty White) 12-4-2010, arrived today, 2-23-2011 - Both received in fine condition! Sturdy 8x8x24 box, roots wrapped in damp moss secured by twine and contained in a plastic bag. Both have metal identity tags and buds were swelling slightly. Very pleased with my purchase from Edmunds' Roses - Will purchase from Edmunds' Roses again.

I initially had a positive impression of Edmunds' Roses, but after two orders have decided to order elsewhere in the future. My first order of four roses had one excellent rose (Honey Perfume), one very good (Neptune), one that is very weak in its second year and covered with blackspot (Moondance) and one that was not true to name (Scentimental). I contacted the company late last fall to get a replacement credit for Scentimental, and had no problems with them at all about it. This year I ordered two roses, Rock'n'Roll (replacement for Scentimental) and Belinda's Dream. Belinda never even came up! Roses take too long to grow to continue this cycle of getting a replacement every year for one of my roses. At this point three of the six roses I have ordered have been unsatisfactory- not a good average. Sorry, Edmunds'!

Posted on June 8, 2010, updated July 8, 2010
Posted on May 12, 2010, updated June 8, 2010
Today I got my roses in the mail. As the earlier poster stated, it was a small box and I wondered how exactly they fit 4 roses. Well, it turns out only 3 were shipped. I ordered in late December, thinking all the roses were in stock. They were, in December. I waited until May to have them shipped due to frost in zone 6 and the fact it is a new garden/patio so I needed to have the bed made first. The Vavoom Floribunda was not sent because it was not in stock in May. They informed me that a refund/credit would be made. I called to find out what happened, and have a different rose shipped. (it's a large garden and really needed the extra rose). They ended up refunding the card a few days ago. I would have liked to know this information as soon as they did, so a different rose could have been ordered, and sent with the original roses.

I asked if the roses are "reserved" when the order is placed. They said no. It is a first come, first serve based on when the shipping date is. We get punished by choosing a later shipping date. Someone else can come in and take the roses you carefully selected just because they choose a shipping date before yours. That is the whole point of a reservation. Just like on that Seinfeld episode, they can take the car reservation, but they cannot hold the car. Seriously. I wish I know about this before hand. No one has ever mentioned this. I thought everyone should be aware of this shady practice. I honestly do not know if I will order from here again. It depends on how the roses do in the ground, but I doubt it.

"On May 12, 2010 3:07 PM, Edmunds' Roses responded with:

We are sorry to hear that you did not recieve one of your roses. The operator that you talked to was evidently misinformed, since we do try very hard to reserve inventory for customers that have ordered early but have a later shipping date. However, when dealing with live plants it is very difficult to assure that the plants are in sellable condition at the end of the shipping season. We try to cut off sales as soon as we know we are running out of an item so all previous orders will be covered. However, as the shiping season progresses if an item fails to store well it has to be removed from inventory. Another problem is if a second shipment of inventory is expected but does not arrive it is the orders that have not yet shipped that are affected. We wish it was as easy as having bedspreads counted on a shelf since they do not deteriorate, but unfortunately live goods are much more unpredictable.

If you still need a rose shipped, please feel free to call our customer service line at 1-888-481-7673. We will be happy to check our warehouse to make sure your new selection is available so this does not happen again for you. We do appreciate your business and are very sorry that this happened."

Posted on June 21, 2010, updated July 2, 2010
I have never planted roses before and didn't even know what a bare root rose was. I ordered from Edmunds b/c it was having a 50% off sale. I ordered the roses on June 4th and received them June 17th. The canes were brown (not green) -- as were the roots. (From what I've read online, the canes should not be brown, but, again, I've never seen bare root roses before.) The roots were packaged in peat moss and didn't look too bad. The two rose plants seemed to have enough space in the box.

I followed the planting instructions precisely, planting them on June 19th after soaking them for about 20 hours.

Now that I've read the reviews here, I'm a bit nervous that this will all be a waste of time. I will update in the next 2-4 weeks on the progress of the plants.

Posted on June 11, 2010, updated June 11, 2010
Posted on April 29, 2010, updated June 11, 2010
My bareroot roses arrived, beautiful healthy sturdy plants, shipped promptly, well packed. Already leafing out when unpacked. I couldn't ask for a better result.

I don't know why corgiboy2 had trouble with their website, the contact link which brings you to email info is right at the top of the home page.

I ordered 7 roses and they arrived looking like typical healthy own root bare root roses. 6 grew well and one never leafed out and was quickly and politely replaced. However,I ordered 11 potted cutting own root roses from another company at the same time. The potted cutting roses are out growing the originally much larger barefoot roses from Edmunds. The form of the own root from cutting potted roses is much more pleasing. I do think Edmunds did a great job. I don't think I would order bare root roses again, but if I did I would order from Edmunds.

I received my order today. I ordered a candy land climbing rose and a purple splash climbing rose. They came with sprouts on them, they were covered with peat moss. They have very good instructions, and I have high hopes that they will bloom this year. Very good bare root roses.

Posted on May 10, 2010, updated May 27, 2010
Posted on May 10, 2010, updated May 10, 2010
Posted on May 9, 2010, updated May 10, 2010
I ordered 9 roses from Edmunds. The roses arrived and I knew looking at the box that I had a problem. 9 roses were some how in a 12" square (top measurement) box. I opened the top to see that the roses had been shoved inside and there were numerous broken canes. I took the box to my work shop and carefully cut the side of the box open. When I got the box open I noticed that the bag that was supposed to be surrounding the roots had been torn and the moss surrounding the roots as well as the roots were dry. Also, many of the canes were shriveled and generally the whole mess did not look good. I (surgically) unwound the bushes from each other and cut out the broken canes (there was alot). I then placed the bushes in a large tub of water to see what would happen. I have checked the roses daily and after 10 days there is nothing going on there is no signs of life and the canes have not recooperated. I e-mailed Edmunds today and will update my post with their response.

"On May 10, 2010 3:10 PM, Edmunds' Roses responded with:

Our orders normally arrive in excellent shape, as verified by many postings on this website. However, if packages do arrive damaged (as we mentioned at the end of the phone conversation) we do appreciate being notified so that we can rectify the situation. Nothing was mentioned at the beginning of the phone conversation that the plants arrived in bad condition, only that they were soaking for 10 days and had died. Our operator naturally assumed this was the reason the roses died since our planting directions state to soak for a maximum of 12 - 24 hours. It was not mentioned until the end of the conversation that the package had arrived damaged.

It is always very important that we be notified immediately if an order arrives damaged. Our orders are guaranteed to arrive in good shape so we are processing a refund for this order. We do want our customers to be satisfied with our products.
"

I just finished a 20-minute long phone conversation with customer service at Edmunds Roses. The woman I spoke with was very nice, answered each of my questions and took as much time as was needed. Edmunds was sold out of the rose I wanted, but based on how well I was treated on the phone, I will definetely check back with them next year to get the rose I want.

Another robust rose arrived today and we could not be more pleased. We have never had a problem navigating their system and the plants ordered have all been beautiful. We will continue to order from Edmunds as our need for a large lawn diminishes!

Ordered two roses from Edmund's last year. Just love my Cinco De Mayo rose. It is beautiful! Arrived very timely and with good packaging as well.

Online ordering proved to be impossible. To place an order on their website you must create an account--no guest checkout! I tried this. They e-mailed a code (which purportedly is needed to complete registration) and a return web address. Clicking on that brought up a page with the code automatically filled in. However, when I entered my e-mail address as requested it said the code didn't mach. Huh? After a couple of attempts I figured I'd just try all over again. But when I did, it said my e-mail and password were already registered, and that I could view this on My Account. Yet when I clicked on My Account I got the page that asked me to create a new account! So I figured I'd e-mail them about the problem. Guess what? They don't have an e-mail contact. What self-respecting web retailer fails to have an e-mail contact? Over one hour of frustration.

"On Jan 11, 2010 12:49 PM, Edmunds' Roses responded with:

We are sorry you had so much trouble with our website. If you contact us by phone or email we can help you through the trouble you are having. You can order with an account or as a guest. Whichever you prefer.
If you click on the contact information on the top right of any page you can email us or get our toll free number from there. If you would prefer to contact me directly you can call our toll free numbers 800-347-7609 or 888-481-7673. I'm at extension 4319 or just ask for Ruth. You can email me directly at ruth@jungseed.com or use the email form from the website contact page, the girls in customer service that get those emails will forward it to me.
We would be happy to help."

I ordered two roses from Edmund's. I was very pleased witht the condition of the bushes and how they have performed in my garden.

In april i made my first order to Edmunds Roses. I took advantage of their sale of 10 roses for $10 each. In all i ordered 15 roses from them. The roses arrived in a timed fashion, an they were outstanding. Not only did I get great roses, but it was nice to receive a free gardeners tote bag along with my order, (I use my bag daily). I had a problem with one of the roses, called and expressed my concerns, and was given the option for a replacement, but I decided to wait and see what the rose would do. I hoped it would get better once planted, but it did not. I called a couple of months later and was sent a replacement rose immediately.

GREAT SERVICE and Wonderful Roses.

Monniemon
Lansdale,PA

This is another example of a company I ordered from specifically because of the reviews I read on this site. I wasn't even sure I was going to order a rose, but after reading the reviews here and looking around the site I found one I "had to have."

The rose arrived yesterday, well packed and looking very healthy. Better yet, it came with the most specific instructions I've ever received from a company on planting and care. The pamphlet they sent is so good that I'll be filing it for future reference.

I'm very happy with this transaction.

I bought two roses from Edmunds in March and they just arrived as promised and in great shape. This is my first time buying from them, but probably not my last. Excellent selection and a pretty fair price.

I just received my first order from Edmunds. Ordered back in Jan on a snow day and specified the shipping date hoping it would work out. The roses arrived exactly when I wanted and are larger than other bareroot roses I've ordered. I only just planted them a week ago but so far so good.

This is the first time I've ordered from Edmunds. Few places had the particular Easy Elegance roses I wanted. I received my 4 bare-root roses this week and planted them yesterday. They looked fine and hopefully they will grow for me. While the website has a large time frame for when delivery might be made for my zone, after emailing them, they confirmed that they would ship my roses for when I wanted them.

I purchased 2 mini roses, one was excellent and the other died.
I called customer service the rose that I purchased was sold out, they let me choose another one at a higher price as a replacement at no additional charge.

Excellent customer service, very courteous.

Will buy from again.

Good, healthy roses. Even after the company changed hands, I have never had a problem with any of their roses.

If I had to pick just one company to supply the world with roses, it would be Edmunds!
Eight years ago when we bought our first home I was finally able to plant my dream rose garden. That following January I ordered several roses from both Edmunds and J&P. (I order primarily those varieties that are listed as heavily scented because as far as I'm concerned, what other reason would anybody need to grow roses at home when they could get florists roses for so much less time and effort -- except that florists roses have virtually no scent.) I also paid close attention to claims of vigor and disease resistance because I was (and am still) determined to be an organic gardener. That first growing season had mixed results with the success of my roses, partly because I was a complete newbie, although I had my experienced gardener mom to advise me. Nonetheless, every rose from Edmunds not only survived but did very well. (For example -- my Mr. Lincoln rose, which has a reputation for being "fussy" and prone to black spot, actually turned out to be a star performer in my garden -- quite productive, healthy, and exactly as beautiful and fragrant as Edmunds' catalog indicated) Since then I have continued to order roses from both sources and occasionally buy them at local gardening centers, but gradually I have stopped ordering from anybody but Edmunds.

The quality of the Edmunds roses is premium, as is their customer service. Not once did anything arrive in less than perfect condition, and everything I have planted from Edmunds has thrived beyond my expectations. However, as a home gardener that is still learning new things every season, my first reason for picking up that catalog every winter is Edmunds' complete and total honesty. They will give accurate and honest ratings for things like size, vigor, scent, and disease resistance, unlike another company I could mention. Yes, that means they will indicate when a rose needs a little extra TLC, and the listing will give a good hint or two to help with that. They do not sugarcoat or gloss over potential weakness of a variety, such as needing extra winter protection or Electron being "cursed with a myriad of tiny, sharp thorns". That also means that when they say something is vigorous, or strongly fragrant, it really is! You can take it to the bank. Ironically, Edmunds is also less expensive than its lead competitors, especially J&P.

My plea to other rose mail-order beginners is not to waste your time and money with other companies, which may have slick and beautiful catalogs and Web sites, but which seem to have lost sight of their customers beyond their multi-company marketing campaigns. Roses should be obtained from rose-knowledgeable people who can help their newbie customers with advice and personable service. Mail order your roses from Edmunds and your other perennials from a good local garden center or catlog that specializes in perennials, such as High Country Gardens.

I ordered two roses from Edmunds in January 2007. The order that came was timely and the roses looked very good. As with bare root roses, survivorship is always questionable. One of my roses just did not survive after planting. I called Edmunds and they were very nice and made some suggestions on what to do to maybe get the rose to survive. It did not, so I called them back and they are sending me a new one next spring. I believe that it is difficult for a business to just "replace" orders when they do not know for sure the cause of the death of the plant. In this case the plant died. They made it right by agreeing to replace it. That is good customer service.

I ordered a rose from them in 2006 before they changed hands (sold to Jungs) and it was a nice large bare root delivered as promised. I ordered another rose from them early this year, and since it was a rather limited distribution rose (Falling in Love) I thought if there was going to be any mix up because of the new company this would probably be the rose that would "fail to show up". I was wrong. The rose arrived when specified and was in good shape. I don't know what the future will bring, but having ordered from Jung seeds in the past with 100% satisfaction, I can't see why it wouldn't be a good place for roses too.

I ordered a bare root rose in late May holding my breath on what may come and to my surprise it was outstanding. Customer service was great, I had the rose overnighted and it was delivered in less than 24 hours!! Edmunds roses directions on how to plant the rose were perfect and they made a point of telling you common errors that people make when planting bare root roses. Two weeks later I have the rose (Crimson Bouquet) I could not find any where else and it's doing great. Thanks Edmunds!!

I orderd 3roses from Edmunds earlier this year. They arrived a couple of weeks ago with large canes, massive roots and still dormant.

I could not plant them right away, so I placed them in a pail of water for approximately 1 week. Last weekend I planted them. Last night I checked upon them and they had all broken dormancy.

I am very pleased with the quality of the plants.

I loved my experience with Edmunds! I ordered 2 roses; both arrived in a timely manner and were extremely healthly. The canes were large and I was pleased that after I planted them they both sprang to life and are doing better than any I have purchased locally. I will continue to order from them in the future.

Edmunds has changed more than hands it hasalso changed ethics.I ordered many roses from Edmunds as I have done in previous years.This year the roses were partially dry.I ordered 4 36" tree roses.They sent 3 36" and 1 20" rose.That woulk be a strange lineup.I called Ednunds and they were not too receptive to my situation,after all I did recieve 4 roses.They offered a discount on the short one.I said no.They advertised 36"rose trees and I ordered 4 of them.They dont sell shorter (exce[t miniatures).They asked me what I would do with the short one and I said I would find a place to plant it or else they could have it back. They acted as if it were my fault they recieved only 20" trees of that certain name.But they still proceeded to sell them as 36" trees althought they knew they were not.They also did not contact me when filling the order.So they said they would send a replacement but they would not guarantee it except aht it would arrive alive.Their regular guarantee would not hold.This is lousy customer service and although I have bought from them for more than16 years I will not buy from them again.I warn anyone beware Edmunds.They have changed. I will contact the Better Business Bureau and file a complaint.

"

Interesting that a pastor would forget to mention that he was offered a second rose at no cost or a full refund in both contacts we have had with him. After reading my email to him, I admit I did come off as saracstic. I am sorry about that.
We have indeed removed his name from our mailing list. If anyone else would also like to, please contact me privately

Ruth
"

This was my first year ordering from Edmunds. I have ordered from other online places such as Jackson & Perkins and was disappointed before but wow was I surprised. The roses arrived right when they were promised and were at least twice the size of any I had previously received before. They all had at least 5 canes and all were very green and already had bud eye growth on them.
I'm Extremely happy and will order from them again!

Pat C

I also received the same response e-mail as "macpams" (below). I placed my order on March 29 and received the e-mail on March 30. Since it hasn't been 15 days yet, I'll reserve any further comment. But let's just say I'm not 100% confident now because my attempt at replying back to their e-mail came back "undeliverable." Any new developments, macpam?

Following an on-line order, an email advised me to expect further confirmation of variety availability within 15 days. I called yesterday (on day 17) and the person to whom I spoke (Joyce) seemed unclear about this issue. She promised that customer service would email assurance that the cultivar would be available for me (a verbal was not acceptable---I want some sort of trail). No email of yet.
If this is official company policy, she should be aware of it and eager to allay my concerns.
I will call again today. If I get the same bewildered treatment, I plan to cancel my order to avoid disappointment along with at least a month's worth of anxiety, waiting for my shipment.

I first ordered with Edmunds Roses last year and couldn't have been happier. Everything you have read about the size, quality and customer service is true. I purchased 6 roses last year for my own garden, and recommended the company to my mother as well. She ordered a number of roses from Edmunds, as well as another well known rose company. I helped her plant her roses, and we couldn't believe the comparison. Sure, the other roses did fine too, but were not of the size & quality the roses from Edmunds were. I already have my order in for 9 more roses this year! I would highly recommend this company, in fact, I do regularly!

I bought 6 new rose bushes from Edmunds. I wish I'd bought from them last year. I am so pleased with the size, health and vigor of the bushes. My wife and I entered a local rose show on a whim and roses from our Edmunds bushes won 2 novice categories.