Comments regarding Dutch Gardens
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Comments:
Rating | Author | Content |
Neutral | BensonGardens (2 reviews) | On Jul 8, 2020, BensonGardens Saint Paul, MN wrote: Posted on June 27, 2020, updated July 8, 2020 On July 8th, 2020, BensonGardens changed the rating from negative to neutral and added the following: Today July 8 I received my shipment from Dutch Gardens. It was well packaged and the passion flower vine looks good. I am going to reserve judgement on the crocosmia corms as it is so very late. I have them soaking tonight and will pot them up in the morning. I will update this review once I see if they grow. The corms are decent sized but I cannot tell definitively at this point if they are viable or not. I am not feeling optimistic but we will see. |
Neutral | woodspirit1 (6 reviews) | On Aug 26, 2017, woodspirit1 Lake Toxaway, NC (Zone 7a) wrote: I received their fall catalog today, 8/26/17. I thumbed through it and it looks great but I vaguely remembered problems with this company so I checked here. Boy! am I glad I did. Thanks for all you comments and warnings. I'm going to go see what Bluestone is offering. |
Neutral | ellenfoster (10 reviews) | On Sep 20, 2015, ellenfoster Hinesburg, VT wrote: I've ordered several times from Dutch Gardens. They have good bulbs at a reasonable price. The plants I've received are just OK. My biggest complaint is there they don't have a zone on every plant in their catalog and their web sight is difficult- only will put up 10 plants at a time, which makes comparisons difficult. Also the cart does not have pictures of the order. I order tulip bulbs from several sights, because I'm picky, but I like to make sure that I haven't ordered 10 peach colored tulips. Other sights have a picture of the order in the cart to make that easier. I decided to only order from them if I cant find it somewhere else and I have to have it. |
Neutral | lljames (2 reviews) | On Jan 21, 2013, lljames Burbank, CA wrote: Posted on February 21, 2012, updated January 21, 2013 On January 21st, 2013, lljames changed the rating from positive to neutral and added the following: Update on my Dutch Gardens bulbs I received and planted in 2012. I ordered from "Dutch Gardens" and not the other division of Burgess See Co. "Royal Dutch Gardens." My bulbs were not all top size and this bothered me. The catalogue didn't even list the zones like they used to so that you're informed so I gave them a call and asked them to please inform the company to do this. Because, I live in what's categorized as zone 9, but I get away with planting zone 8, because I live in a micro-climate. Without that info, I can't order tulips. So, I didn't order tulips for last Spring nor this Spring. Their tulip catalogue is now useless to me. Anyway, when I received my oriental lilies and gladiolas, I was blown away that some of the bulbs were smaller and not all top sized as advertised. The bulbs did grow, but I didn't get the amount of rigorous flowering from the smaller bulbs that I was so spoiled from in the past from this company. They seem to be going down hill for some reason. Don't know why that is. But, their quality control seems to have flushed down the toilet. However, this year, the bulbs have had time to double and I expect the blooms from all of them that I should have gotten in the first place. I'm disappointed. On Jan 21, 2013, Dutch Gardens responded with: "On Mar 23, 2012 8:30 AM, Dutch Gardens responded with: Royal Dutch and Dutch Gardens are 2 separate companies. We are happy to say that we still use the same wonderful growers that we always have. We always strive to select top size/top quality bulbs for our customers." |
Neutral | JenDion (7 reviews) | On May 3, 2012, JenDion Litchfield, NH (Zone 5b) wrote: Posted on January 21, 2012, updated May 3, 2012 On May 3rd, 2012, JenDion changed the rating from negative to neutral and added the following: The rep contacted me after I posted the above review. They offered to replace it or issue a merchandise credit, which I took. I'm hopeful that the plant I ordered will be the correct variety. |
Neutral | Sandwichkatexan (11 reviews) | On Dec 23, 2011, Sandwichkatexan Copperas Cove, TX wrote: Posted on December 6, 2011, updated December 23, 2011 On December 23rd, 2011, Sandwichkatexan changed the rating from negative to neutral and added the following: I will try them again ! They sent me a d mail and were very nice about my bad experience . I am still very apprehensive about but I will give a second chance for 2012 spring . The fact that they even cared enough to send a dmail well it is worth a second chance . |
Neutral | sallygard (1 review) | On Jul 18, 2011, sallygard South Strafford, VT wrote: Posted on May 9, 2011, updated July 18, 2011 On July 18th, 2011, sallygard changed the rating from negative to neutral and added the following: Hello, Well, turns out all other people at Dutch Gardens with whom I've spoken since writing the earlier negative comment have been perfectly nice. The woman who upset me so much must have been the exception rather than the rule. Also, DG sent me replacement plants ... and though perhaps more than should have of the originals didn't thrive, still many of the plants are fine, and I'm NOT mad at DG now. Interesting, isn't it, how one person who's rude can give a whole company a bad glow. |
Neutral | HostaHost (1 review) | On Apr 23, 2011, HostaHost Tallahassee, FL (Zone 8b) wrote: Posted on April 18, 2011, updated April 23, 2011 On April 23rd, 2011, HostaHost changed the rating from positive to neutral and added the following: After posting my comment, I was contacted by a representative of Dutch Gardens wishing to "clarify" a few points I had made. Apparently, since the last time I placed an order with them, their return guarantee has changed completely. This may be due to, as zobot mentioned, the fact that they have been bought out by Burgess Seed Company, because their current return policy is now more similar to that of Burgess and its sister companies. Currently, if you are unhappy with your order, you will have to contact them within 14 days of receiving your order. And, if a plant has failed, they will give you a company voucher for the cost of the plant, but will NOT reimburse your credit card. Sorry for any confusion. |
Neutral | bullitrungal (1 review) | On Jun 13, 2010, bullitrungal near Howard,PA, United States wrote: For years, I've ordered from them, but now,after reading some of the negative comments,I think I'll pass,especially with the prices going up. |
Neutral | JaneHendrix (4 reviews) | On Mar 4, 2010, JaneHendrix Breckenridge, CO (Zone 4b) wrote: Yes, Dutch Gardens is now a division of Burgess Seed & Plant Company. I, too, have received very nice plants in the past and, most importantly, excellent customer service. Before being acquired by Burgess, Dutch Gardens offered a money-back guarantee if you were not satisfied -- for any reason. Now you can get a refund ONLY if you return the item within 14 days. Otherwise, any problems will be handled with replacements within one year of receipt of the unsatisfactory plant. |
Neutral | curlyjoe1967 (8 reviews) | On Jan 9, 2010, curlyjoe1967 Marshfield, WI wrote: Did anyone happen to notice that Dutch Gardens is now a division of Burgess Seed and Plant Co.? I ordered from them in the past and received very nice plants and bulbs. But now, I'm not so sure, especially after reading all the negative comments about Burgess and all their other affiliates. I guess time will tell. |
Neutral | AS (46 reviews) | On May 4, 2009, AS (Zone 7a) wrote: They were fine in the past - maybe 10-15 years ago - when they only sold bulbs. A little expensive, but not bad, and their bulbs were always nice. But I've moved on to other bulb suppliers I like better, and in the meantime, they've figured out how to annoy me. Hadn't heard anything at all from them for many years, then I ordered something from their affiliate Gardeners Supply. Got put on GS's email list when I sent in a mail order. (Didn't see anything on the mail-in form to ask whether I wanted email ads or not, and I didn't give them my email, but they must have gotten it when I was less wary in the past.) Tried to get off with their unsubscribe link, and couldn't. A while later - you guessed it - I started getting email ads from Dutch Gardens too. And not just once in a while, but lots and lots of emails. Same story - clicked on the link to unsubscribe, got an acknowledgment, still get the spam. I really wish companies would respect the consumer and change their default to "no emails" unless you specifically give them permission. Especially when you haven't done any business with them recently, and have never given them any indication that you want to. |
Neutral | kentstar (39 reviews) | On Apr 26, 2009, kentstar Ravenna, OH (Zone 5b) wrote: I ordered several plants from them last year, four bonfire euphorbia's, some veronica, some coreopsis and so far only a couple of the veronica's and one coreopsis have survived! I have ordered a Maria Stern rose for this year. We'll have to see how this goes. But I will not be back anyway. They send puny little plants (starter plugs) for high prices when I know now that I can get them in other more reputable places for much less and better quality plants. As I said, I will not be back... On May 8th, 2009, kentstar changed the rating from negative to neutral and added the following: So far the Maria Stern rose seems OK. Buds are coming out all over the exposed part of the canes (rest is mounded up). So, I am changing my rating to neutral for now. If all goes really well I will change it to positive. On May 22nd, 2009, kentstar changed the rating from neutral to negative and added the following: It seems that my "Maria Stern Rose" has Rose Mosaic Virus! Yellowed patterns on the leaves. Will it is growing well for now, I have no doubt this is RMV and the rose will go down hill from here out! I won't be back again! On May 25th, 2009, kentstar changed the rating from negative to neutral and added the following: Dutch Gardens has agreed to refund my credit card for the rose that is virused. They did respond to my email promptly too. So, that being said, that's a good thing anyway. Will I be back? Probably not, but I do understand stuff happens. But, they should have their roses virus indexed. On Apr 26, 2009, Dutch Gardens responded with: "On Apr 27, 2009 2:43 PM, Dutch Gardens responded with: We are sorry about the problems you experienced with your order and for the disappointment this has caused. All of the plants we sell are guaranteed 100%, and we are happy to stand behind that promise. We can either issue a credit to your account that can be used toward your next Dutch Garden's order, issue a refund to your credit card, or we can send you a replacement plants if available. |
Neutral | 17decker (5 reviews) | On Mar 4, 2009, 17decker Grand Junction, CO wrote: Fall of 2007 I ordered approximately 200 bulbs and planted them that fall. The following spring none of the bulbs developed and 2 of the 6 iris's survived. I have placed another order of Glamini Gladiolus and I'll have see if it will be my final purchase. |
Neutral | Little_Ra (3 reviews) | On May 18, 2008, Little_Ra Pulaski, NY wrote: I have had good luck buying bulbs through this company, but live plants have been a different matter. I ordered what was supposed to be a mix of Japanese iris, what arrived were three of the same Siberian iris. After a call to the company I was given credit, and ordered a Coconut Lime coneflower, it arrived just before winter as a shriveled, dried out plantlet that I tried to save but it died on me. Another call to them and I have credit, which I will try on bulbs instead of plants. |
Neutral | Wonderfluf (2 reviews) | On Apr 2, 2008, Wonderfluf wrote: I ordered about $130 of bulbs from Dutch gardens and wish I hadn't. I will not leave a negative rating because I did recieve the bulbs and they were not damaged, but they were really nothing special. The size of the bulbs was not any larger than what I have purchased elsewhere, not top size as advertised, just average. |
Neutral | ladyisle (34 reviews) | On Feb 9, 2008, ladyisle Bohemia, NY (Zone 7a) wrote: I have ordered from you before and not been particularly excited. Now your prices for 4" pots are amazingly high. I'm not sure why. I will wait to order from more cost effective nurseries and/or shop local. |
Neutral | phdler (22 reviews) | On May 25, 2007, phdler Homer, NY wrote: I placed 2 orders with Dutch Gardens and the plants looked like they came from 2 different companies. The first order arrived in 2 shipments with puny plants in poor condition, bulbs and plants reeking of mold. The second order arrived with only the slightest scent of mold and larger, healthier plants and bulbs. When I called and told customer service this they were very nice and apologetic and immediately sent out replacements for the first order. The replacements were much better, but there is still a problem with a moldy smell, so I have decided to leave a neutral rating for now, and when I see how the bulbs come up and how the plants do, I hope I can upgrade it to a positive. |
Neutral | WaterCan2 (21 reviews) | On Apr 3, 2007, WaterCan2 Eastern Long Island, NY (Zone 7a) wrote: I have been ordering from this company for the last 10 years. Admittedly the size of the plants leave quite a bit to be desired in comparison to the fully grown size shown in their catalogs. Their bulbs however have been outstanding for 8 of my 10 orders. I found the key to be to order well ahead of planting time so as to receive the best quality. I have restricted my purchases from this company to 'bulbs only', and I recommend them as such. |
Neutral | Sarconti (7 reviews) | On Dec 30, 2006, Sarconti Durham, ME (Zone 4a) wrote: Normally I had great experiences ordering from this company but not this last time. First order, I got all my lilium bulbs and daylilies on time and in great condition. My japenese iris collection was in great condition. |
Neutral | calypsa (19 reviews) | On Nov 16, 2006, calypsa Plymouth, MI (Zone 5b) wrote: Although I did finally receive our bulbs, my experience was less than satisfactory. After weeks of no news, I called to check on the status of the order. I spoke with a very nice CS representative who assured me that my order had been received and that the bulbs were going to be shipped out the next day. This was 4 weeks ago. |
Neutral | Jpride (2 reviews) | On Oct 31, 2006, Jpride Detroit, MI wrote: I have yet to see the results of my planting, but I am dissappointed because of the shipping times. I know it really can't be helped but I placed orders days apart. But their shipping times are weeks apart due to when my orderes were shipped. I would recommend ordering the daylilies from there. I have heard about people getting the wrong variety. I ordered a South Seas Daylily. It shipped from Canada and was the first order I received. The shipping time was a little long, about 15 days. The plant itself was beautiful, it was very dry when I received it though, I have no idea why. The shavings in the box were BONE dry and so were the roots. They left a few pieces of foliage so I could tell what was up from down. But the roots and clump size were huge. Not what I was expecting. I will see how my tulips arrive (i'm expecting a shipment today) I also have hyacinths and lilies on the way and I'm still waiting for one more order to be shipped from Holland to customs. I will be back in the spring/summer to tell you how everything went! |
Neutral | faganpb (1 review) | On Jun 19, 2006, faganpb Theodore, AL (Zone 8b) wrote: The Dutch Gardens staff was exceptionally friendly when I placed my order and again later when I called to check the delivery status. I ordered one each of 16504 Double Begonia Mix (8) and 16605 Flamingo Casgading Begonia (8). The bulbs were uniform in size and of seemingly good quality. I ordered them in January, received them the first of March, and planted them immediately per the instructions. All bulbs have produced beautiful leaves, though some quite sparcely, only two (one each) have actually flowered. I rate the experience moderate because I took great pain in properly caring for the plants but remain sadly disappointed in the results. In hindsight, I suspect the problem is the climatical difference; therefore, will not order from Holland again. I live in zone 8b. |
Neutral | sherrinbull (2 reviews) | On Jun 15, 2006, sherrinbull Derry, NH (Zone 5b) wrote: Mixed success. I ordered Razzmatazz Coneflower "NEW FOR 2006: Our Blooming Power! perennials —the largest size we offer! These beefy, extra-large plants are guaranteed to fill out quickly and bloom this summer." |
Neutral | rubygloomrox (5 reviews) | On May 27, 2006, rubygloomrox Red Wing, MN wrote: The bulbs I recieved from them were big and healthy. The perennials looked a little rough, though I was able to revive most of them. However, my bare root geranium was dead. When I contacted them, they did get back to me pretty quick. However, the shipping for the season was done. So I could either wait until spring for another one, or I could get a credit on my account. I took the credit on the account. Unfortunately, there isn't anything "seasonally available" on their site that I want right now, and I won't be credited for the shipping and handling charges on the geranium. I don't think that's fair at all. Especially since the shipping and handling obviously wasn't good enough to keep the plant alive. I think when I use up my credit I will probably not order from them again. |
Neutral | bloomheaven (14 reviews) | On May 16, 2006, bloomheaven Southern, United States wrote: I ordered 2 things last week from Dutch Gardens. The first part of my ordered arrived looking really bad. I ordered 3 clematis plants that had no growth and really didn't look good. I'm waiting to see if any growth appears before I contact the company with my complaint. |
Neutral | klmmac (1 review) | On May 10, 2006, klmmac Lucerne, CA wrote: While the customer service reps have been very helpful through several emails, the web site does not really inform the customer that all plants are ordered and shipped internationally; bulbs from Holland and other plants from Canadian growers. It would have been helpful to know that when anticipating delivery/planting times. Not a negative, just a 'wish I would have known that before I ordered' comment. |
Neutral | marksfox (1 review) | On Apr 20, 2006, marksfox Austin, AR (Zone 7b) wrote: Just this spring I purchased the bicolor butterfly bush and the border dahlia mix. I actually mailed in the catalog order form, so for doing that they seemed to arrive quickly enough. The butterfly bush arrived first and seemed healthy, though small. it is in the ground and so far it is doing fine. The dahlia tubers arrived a week or so after, and I am waiting to see how they do. Part of one of the tubers was a bit soft and damp. I removed that part and planted the rest. We will see how things turn out. I will update later. |
Neutral | BjsBloomers (1 review) | On Apr 5, 2006, BjsBloomers Lewiston, CA (Zone 7b) wrote: I ordered some Pereinnals from them in Feb. They arrived last week. I thought that the plants were awfully small for the prices they charged. 2 of the plants didn't look to happy. I called the Co. Explained that I was unhappy with the 2 plants not doing well, they are sending out 2 new ones, ASAP. On April 5th, 2006, BjsBloomers added the following: Darn, won't let me add the pics!~ Rats! |
Neutral | djm906 (6 reviews) | On Jun 5, 2005, djm906 Mount Prospect, IL (Zone 5a) wrote: My plants arrived promptly. I ordered 2 kinds of perennial phlox and 2 different hardy geraniums. The roots on all seem to be generous, but there isn't much sign of upper growth. I've planted them and will be watching them. This is my first time ordering from this company and if these plants start to grow I would order from them again. I liked their catalog. |
Neutral | dogmomky (7 reviews) | On Dec 11, 2004, dogmomky Owensboro, KY wrote: I ordered 2 different varieties of daylilies and had a 50-50 experience. My Spacecoast Starburst was wonderful. I bloomed heavily, was very healthy and quite beautiful. But my Blueberry Sundae was a diasaster. When it bloomed is was obvious it was the wrong variety. It was to Dutch Garden's credit they were cordial. They refunded my money promptly. Later they even sent me a statement they had been cheated by THEIR grower. I feel they did try to make it right but I lost a whole growing season. No wonder Blueberry Sundae was such a good price. I would hesitate before buing from them again. |
Neutral | SugarMaple (11 reviews) | On Oct 26, 2004, SugarMaple Southbridge, MA (Zone 5b) wrote: I have ordered a lot of bulbs, roots, and rhizomes from Dutch Gardens. Despite some total failures, I still like the company. Maybe it's because they are a little cheaper than one of the other companies that I use. This year, I managed to grow 3 out of 4 roses, although one did not bloom at all and one did not bloom in the color that I expected. Half of my Lily of the Valley did not grow at all. I got a verbascum substitute for a geranium that I really wanted, and the verbascum didn't even bloom. My iris didn't bloom. The monarda and the pulmonaria didn't bloom. Maybe they will all bloom next year. On the other hand, five of their other plant varieties did bloom this year. Maybe I like DG because they ship my orders when I expect them to. Or maybe I just like them because they are the ones who fill the orders for my Memory Garden. |
Neutral | Stan62 (2 reviews) | On May 28, 2004, Stan62 Latham, NY wrote: Neutral leaning to negative. This is the second year I've purchased from this company. Last year I received a poor quality Blueberry Sundae Daylily which Dutch Gardens themselves compensated me for before I complained. (Big positive.) Bulbs I've received have been of acceptable quality and perform well. Perennials, however, are another story. Last year I received Trollius that had no crowns. This year while I received everything I ordered in decent shape I've noticed that when you order a perennial and there are three in a bag, two are of better quality than the third and they generally do not perform well the first year. A positive for this company is that they do try to satisfy you if you report poor quality by refunding or replacing selections. I might purchase bulbs from this company in the future but I do not think I will order any perennials from them again. |
Neutral | dlmorrow (6 reviews) | On Apr 29, 2004, dlmorrow Springfield, MA wrote: This spring I ordered several day lily collections from them. I can't offer either a positive or negative. For the money the plants are healthy but less generous than I've gotten from other places for less and I find it a bit problematic that since these plants are shipped from Holland you can't really bre sure when they'll arrive. Otherwise, everything I've planted so far is doing well. |
Neutral | JWB (15 reviews) | On Feb 24, 2004, JWB Silver Spring, MD (Zone 7a) wrote: I ordered a few plants last spring and was disappointed - the perennials they sent were so small and the lily of the valley and violas died. The daylily was small, but grew and bloomed - it turned out to be the wrong flower. When I got the catalog this spring and looked at the daylily photos, some looked heavily retouched, not how the real flowers would look. The only reason this rating is not negative is that when I complained to customer service, they were nice and refunded all my money. I will not order perennials from them again. |
Neutral | nevadagdn (118 reviews) | On Sep 9, 2003, nevadagdn Sparks, NV (Zone 7a) wrote: My rating should more correctly be neutral-plus. I learned after my first order that their bulbs are very nice, but their perennials leave a great deal to be desired. While everything that wasn't planted in impossible conditions grew, the perennial plants were small and slow to establish. Better values for perennials can easily be had. On April 20th, 2005, nevadagdn added the following: No change in rating with a recent purchase: I ordered online, using a $10 off coupon, and everything went well. I received appropriate confirmations and shipping notices by email. One of the perennials I ordered was very good--Lysimachia purpurea 'Beaujolais'; A package of three plants actually had four plants, and all look very healthy, just barely breaking dormancy. The other item, Cyclamen neapolitanum, was not nearly so successful. Two out of three corms had soft spots, but no sign of rot. I planted them anyways--I'll see what comes up. |
Neutral | Lizzytish (10 reviews) | On Jul 23, 2003, Lizzytish Wareham, MA (Zone 7a) wrote: I ordered from this company in the spring and received the order in two seperate shipments. The order was a $70.00 order and I had great expectations. The plants were all bare root and very small in one case dried up and not worth the time or effert it would take to plant them. I emailed the company the day they were delivered and they issued a credit that I could use on my next order for those plants. |
Neutral | ecobioangie (8 reviews) | On Apr 18, 2003, ecobioangie Mableton, GA (Zone 7b) wrote: I have ordered bulbs and bareroot perennials from Dutch Gardens. The bulbs seem to be good. The bareroot perennials came tiiiiiinneeeeeeee. I mean, like 3 roots. I'm waiting to see if they come up. I did have two bareroot peonies that are up and healthy and one is blooming already after only a few months. Only problem is it isn't the one I ordered. *eyeroll* I did call and recieve a refund though (they offered to replace it). Customer service was excellent. |
Neutral | donnley (11 reviews) | On Apr 7, 2003, donnley Charleston, WV wrote: I ordered perennials from this company. I felt their prices were a bit high, but they had some rare items I was interested in. I was satisfied with some of the root systems I received, but a couple of the more pricey flowers were very, very small, and I am concerned as to whether they will survive. I probably will not order from them again. Just not worth the price. |