Comments regarding Mountain Valley Growers

Disappointing customer service. I ordered the flagstone filler assortment, which is described on MVG's website as "Great for filling in those spaces between pavers". Instead of the variety of low growing creeping herbs i was expecting, I ended up receiving a bunch of tall growing herbs (pennyroral, fruity teucrium, etc) that clearly wouldn't work planted between flagstone pavers. MVG's own website describes several of the varieties i received as "not suitable for walking".

Understanding mistakes happen, i wrote MVG to inform them of the mistake, and was told instead that pennyroyal will need to be regularly sheared back (as it can grow more than a foot high), and that others will simply need to be planted at the edges so as to avoid any foot traffic. They made no acknowledgment of their mistake, and no offer was made to replace nor refund the incorrect plants sent.

I've order this same flagstone filler assortment in previous years, and have always received high quality creeping thyme varieties that can withstand foot traffic. Clearly they are now just filling orders with whatever they have in stock at the time. Given i paid over $150 for 36 plants that i can't use for my project, I will never be ordering from Mountain Valley Growers again.

. . . BUYER BEWARE . . .


HORRIBLE EXPERIENCE
&
VERY DISAPPOINTED

It is very obvious they make their $$$ on shipping rather than selling their plants

Very small plants with VERY HIGH SHIPPING PRICES
& you must order minimum of 6 plants which drives up the S&H
SHIPPING PRICES ARE WAY OVER-CHARGED

POORLY PACKAGED

Their method of shipping, which they are very proud of, is not a good one,
Most of my plants bounced out of the soil


I ordered from them because they had a specific plant that I wanted

With their high prices I would expect bigger, healthier plants


This is my Second and Last order
First Order, 4 out of 8 Plants DIED
I would NOT recommend Mountain Valley Growers, you don't get what you pay for

This was my first order from Mtn. Valley Growers, and I was pretty disappointed. Their prices are very, very high, particularly the shipping. I ordered from them because they carried a specific plant that I wanted (lavender viridis) that was hard to find elsewhere. When the plants arrived (there is a minimum order of six), they were pretty small and looked a little worse for wear, except for the one I particularly wanted -- it was almost dead. Ten days later the others had recovered, but the desired plant didn't make it. Given the high prices I would expect bigger, healthier plants - the one that died looked as though it probably shouldn't have been sold in the first place. With that steep of a shipping charge, I would expect everything to arrive in excellent condition. If you want a yellow lavender, search by the latin name and you'll find a couple of other sites that offer this plant. I wouldn't recommend Mtn. Valley, you don't get what you pay for. Sigh, buyer beware...

Small sized plants, rather spindly & not very robust-looking at all, shockingly exorbinant shipping fee. Bought dozens of plants this year from many sources & my purchase of 6 herbs (you are not allowed to order fewer than 6 plants!) from Mt. Valley Growers stands out as one of the most disappointing of all my many purchases. What I received was in no way worth the price I paid. If I had paid 1/2 the price I did, I wouldn't have too much to complain about, but for $50 I expected large, robust & very healthly-looking plants, not two-inch tall spindly sprouts that look like they were picked from WalMart's bargain plant rack. I don't think I will ever again consider buying from Mt. Valley Growers.

I grew rosemary for more than ten years in Southern California and wanted something a bit more cold hardy for my high dessert location. I ordered 10 rosemary plants which arrived bone dry. I watered the plants and several days later potted them up to bigger pots of organic potting soil with sharp sand. I watched as the plants turned from green to gray, then to silver/brown. I contacted MVG via email, at which time, I was told that I must have overwatered the plants that I must not have put in full sun. I was told that I needed to send a picture, but have heard nothing since. I guess I should have bought plants at Home Depot, they guarantee the plants for more than a couple of weeks. We shall see what MVG does for there guarantee. I will post the final outcome if MVG ever responds back.

This was my first time ordering from Mountain Valley Growers.

The order never arrived.

I was going to place an order at the end of August, but since that was just a few days away from their "Fall Extravaganza", I waited to save a few bucks.

I placed a fairly large order (over $60) on September 1 and received an order confirmation on September 2. There were actually two SEPARATE orders being shipped separately, since one was for plants and one was for terra cotta-style planter pots.

Neither order has arrived. I have received no shipping notice or any other notification. It is now September 19.

I will never do business with this company again and now I must try to get all my money back. What a shame, I was looking forward to having a garden this year.

"

Unfortunately, this customer ordered plants which were not in stock. To aid customers in this, we publish an in stock list which is located as a hyperlink at the top and bottom of every page. This list is updated every Thursday. Even with a published in stock list, there are times when a plant will still be out of stock because the previous customer may have ordered the entire lot. This is stated on the in stock page.

Our policy, when an item is not in stock, is to notify the customer by email so that they may decide if they wish to continue the order, change the order or cancel the order. In this case the customer also ordered pots, and, since often customers order the pots to go with the plants, we like to wait until we hear back as to what the customer wants to do.
At this point, many customers never get back to us. This is their privilege. We consider it an invasion of their privacy to make uninvited phone calls.

We do not charge credit cards until products are readied for shipment.

It is unfortunate, that Matthew did not receive our first email. According to the time/date stamp on the email, it was sent shortly after his original order. We did check our records and it is interesting that he posted his comment here at Dave's within minutes of checking in with us to see what was going on. He did not even give us time to get back to him, which we did within minutes of his follow up (and before we knew he had posted here at Dave's wonderful garden site). This is standard operating procedure. Our phone call the next day was a sincere effort to take care of his problem.

We get hundreds of orders a day and rely on email to contact customers with any questions we may have regarding their order. We are sorry that Mr. Gudenius did not receive our first email and that he is upset by the events that occurred.

We have been providing quality plants for almost 25 years, but we cannot be responsible for lost emails. We only ask that we be given a reasonable chance to make the order work.





"

I have ordered varieties plants from the company. This is the first time I ordered online and thanks to MVG I was left with the horrible nightmare of ordering online. When I received the plants, they all wilted so I let them rest in the original containers and watered them occasionally before they revived and ready for transplanted . They were ok for a few day and they died out. I called the company and got no response back. So I sent them emails to inform the problem. They did not response for awhile until the 18th day of the purchase and replied to me that I was out of the 14th day guarantee. I asked for the refund back since my customer did not want to have their replacement no more. She was very upset and dissappointed with the result. The MVG customer service did not handle the problem professionally and courtesy. I have wasted all my time trying to talk to them about refund or replacement. They only allowed me to reorder with discount. I told them my client not interested in their dead plants so she wanted her money back for she to go to get the plants from local nurseries instead. They refused claimed that on the 14 day guarantee. I don't know what kind of the guarantee is this but I am sure other growers are very conscious about their products and customer satisfaction sure is included in their policy. But not for MVG. And may be they think we were stupid enough not to understand what their warranty was when we complaint and they did not respond until the warranty expeired as they claimed. For me, MVG should think of how to build trust in customer first. Because after all, they just are online business, they might think they can get away with everything. I also reported to the Better Bureau Business, Today I posted my comment for others to read and be cautious when ordering online espcially with company with no responsiblities like Mountain Valley Growers.