Comments regarding Mountain Valley Growers

Ffirst time buyer of MVG and was very pleased with the service and product. One thing they need to know is that UPS will deliver to a post office box now.

Thanks MVG for a pleasant shopping experience and thanks for your catalog.

Jeanette Smith

Mountain Valley Growers has been in business for many years, consistently providing high quality native plants at a great price. In all my dealings with them, they have been most friendly, helpful and courteous. They are a most conscientious organization.

I have ordered varieties plants from the company. This is the first time I ordered online and thanks to MVG I was left with the horrible nightmare of ordering online. When I received the plants, they all wilted so I let them rest in the original containers and watered them occasionally before they revived and ready for transplanted . They were ok for a few day and they died out. I called the company and got no response back. So I sent them emails to inform the problem. They did not response for awhile until the 18th day of the purchase and replied to me that I was out of the 14th day guarantee. I asked for the refund back since my customer did not want to have their replacement no more. She was very upset and dissappointed with the result. The MVG customer service did not handle the problem professionally and courtesy. I have wasted all my time trying to talk to them about refund or replacement. They only allowed me to reorder with discount. I told them my client not interested in their dead plants so she wanted her money back for she to go to get the plants from local nurseries instead. They refused claimed that on the 14 day guarantee. I don't know what kind of the guarantee is this but I am sure other growers are very conscious about their products and customer satisfaction sure is included in their policy. But not for MVG. And may be they think we were stupid enough not to understand what their warranty was when we complaint and they did not respond until the warranty expeired as they claimed. For me, MVG should think of how to build trust in customer first. Because after all, they just are online business, they might think they can get away with everything. I also reported to the Better Bureau Business, Today I posted my comment for others to read and be cautious when ordering online espcially with company with no responsiblities like Mountain Valley Growers.

I've been ordering from MVG for years. I have nothing new to add to what's already been said by other reviewers-- I just wanted to add my positive vote. Ordering from MVG has *always* been a pleasant experience, and I'm very thankful that an organic mail-order nursery of this caliber exists! (Try subscribing to their cute newsletter too...it's full of useful info.)

I receive MANY plant and seed catalogs every year, but I had never heard of Mountain Valley Growers, and they are in my state. I had looked high and low for a particular plant and could not find it. Then their catalog showed up in my mailbox, and there was the plant I was looking for! I placed the minimum order (6 plants) for basil, oregano, lavender, and 3 different sages. The very next day I received an email from them telling me that the lavender I wanted was out of stock. They directed me to a page on their website to choose another plant (I was able to know right then that the plant I chose was in stock). I thought it was refreshing that they didn't just substitute another plant as some do, or leave me to find out when my order was delivered that it was short, and I told them so in my email. Within the week my plants arrived. They were packaged extremely well and as someone else mentioned, a little cardboard cover over the soil to keep everything together. The plants are healthy and thriving. I will not hesitate to do business with them again. Also included with my order was a duplicate catalog which I was pleased to pass on to my sister-in-law just last night when she said she was having trouble finding a particular herb. Although you must order a minimum of 6 plants, their prices and S/H charges are so low, and the quality so good, it is definitely worth every penny! They have won this customer over.

We buy herb plants from Mountain Valley. The plants are healthy and always in good condition. They are packed lovingly. Shipments get from CA to NC very quickly. The people are friendly, knowledgeable, and helpful. Their catalog provides lots of useful information. Top-notch.

I ordered my plants Monday evening online. Tuesday morning I got an email that said the plants would be at my house by the end of the week. My plants arrived Thursday afternoon, in great condition, with planting instructions. I am very impressed with this company.

I have ordered from this company twice and had an excellent experience both times. Their web site is very informative (although the multiple windows that open are a slight pain), their herb selection is absolutely excellent, their plants are packed perfectly, even with little covers over the pots to keep dirt from spilling. The plants themselves have all been really superior; I don't think they will mail inferior specimens. I would use them again, and again!

I was very happy to find them as one of the few sources, in fact the only source I could find, for Apricot Blush Foxgloves. They really take time to care for their plants. They arrived very heatlhy. The also have a very large selection of herbs.

I was very impressed by the plants I received. All were healthy and all survived. Very good place to do business with. I'll order again this coming spring. (2003).

I was very impressed with my order of plants I just received.The packaging was excellent, and no spilling what so ever.The flowers were in tact, and beautiful and fresh.I do recommend them and my experience for the first time ordering was indeed a pleasure.

I ordered from Mountain Valley Growers several times in 2000 and was always impressed with the variety and quality of their plants and quick service. If you wait for one of their internet specials that have what you want, then order other plants you want, too to meet the 6-plant minimum, the per plant cost is quite low. They had a great "clearance" sale in September, and I got lots at $1 each, along with the minimum order of six plants at the regular price. Shipment is free to 11 western states, so it's a good deal for me in California.Although they don't include planting instructions, I have found MVG very helpful with recommendations and instructions either via e-mail or phone.

I ordered about 15 plants from them last year; all did well except for the one my cat destroyed (but they warned about this in their catalog!) I really like the variety that they offer, and everything showed up in very good shape.

I've ordered from them twice and both times was very happy with the plants. They were packed well, and I received them in good condition (but I am only 150 miles from them, so don't know the conditions further out.)