Comments regarding Mischel's Greenhouse, Ltd.

Based on other comments, I ordered from Mischel's in late spring of 2014. I don't know if there is a new owner or what else may of happened to this company because the plants I received were definitely not 'established', large, or lovely; many barely had any roots at all and were barely an inch tall. I established a nursery bed but by the time the plants had reached a size I could use, it was too late in the season. Their catalog is beautiful and a great source for combination ideas for planters. I wish I could recommend this company because they do have plants that I can not buy at any of my local or box store nurseries. I did not contact them, by the time I had the garden in shape last year, it was too late in the season. Their catalog arrived today which reminded me that I needed to comment on their plants.

I have ordered from this company before with great success. However, this year I ordered several plants only to have them arrived with small brown flying insects. At the time I had no idea what they were. I contacted Customer Service and after a week there was absolutely no response. I then called Customer Service, received no apology, and was told that since customer service is not equipped to handle my issue that it would be passed on to a horticulturist. After another week, I still did not receive a response from anyone. Meanwhile, those little brown bugs turned into an aphid colony. I washed all my plants and I was able to control the attack, but now the plants look diseased and are not doing well at all. I called again asking for a refund and am still waiting for it to be applied. It has been a very frustrating and disappointing experience.
If you order from them and encounter a problem, they will not offer any solution and will be very slow to respond to your problem-never mind stand by their 100% satisfaction guarantee. Your going to have to be very persistent to get your plants replaced or refunded.

I ordered 24 plants from Mischel's Greenhouse on January 8th. They just phoned me today, more than a month later, to inform me that they do not have 18 of those plants...15 of them because they're no longer growing them. Needless to say, the only other place I can still find these particular plants are already sold out. When I asked the Mischel's caller why she waited so long to let me know, she was rather curt in saying I wouldn't have received them until March anyway. She clearly didn't understand or care that, had I been told a month ago, I still could have ordered from another company. I will never deal with Mischel's Greenhouse again.

I was very excited to find such a good selection of annuals late in the season and gleefully placed an order on June 6th. I received an email confirmation immediately. Given that the shipping dates listed on the website indicate I should've received my order by then, I emailed on Friday. WIth no response, I emailed again this morning. Again no response, so I called. They did answer the phone immediately and stated that shipping had closed down the previous week, no one was there last week, and I wouldn't be receiving my order. She stated that she'd "check into" the website issue, but didn't give so much as an, "Oops, sorry for the trouble." I find it pretty reprehensible that they didn't even let me know there was an issue until I repeatedly tried to contact them. From other feedback, it's obvious that they have good products. My advice would be to watch out if you have issue, because their customer service skills are obviously lacking. For my part, I'm stuck with a big hole in the garden that I may've been able to fill last week but it's now officially too late in the season to find anything local. Rest assured I'll never try Mischel's again!