Comments regarding Raintree Nursery
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Comments:
Rating | Author | Content |
Negative | scarney88 (1 review) | On Jun 29, 2020, scarney88 Cedaredge, CO wrote: I wish I had known about Dave's Garden before buying from Raintree Nursery. I own a fruit farm that has been producing fruit for over 100 years and I have been growing fruit commercially for 20 years, over the years I have learned how to plant and grow trees so they survive, grow and produce fruit. |
Negative | StationApples (1 review) | On Mar 25, 2020, StationApples wrote: Not only "no", but "H*&^ NO" Not again. I paid extra for 4-5 foot bare root apple trees. The industry standard is to measure from what is OUT of the ground to count against that measurement. All told I spent an extra $78 for taller trees. When they arrived, my TALLEST tree was only 41 inches and the shortest was only 30 inches from the dirt line to the butchered tops. |
Negative | banjo20 (1 review) | On Mar 12, 2020, banjo20 Hot Springs, NC wrote: Horrible - I paid in October for trees that should have been sent in February in order to make sure they would get their best start. All the other trees from other vendors that I ordered came in February. I canceled this order and was told I would get my money back that was 10 days ago- They even lied to me and said they could not give me a refund back to my credit card - I wish I had looked into this company better than I did because there are many complaints online. There are better companies out there that care about the customers - I will be filing a formal complaint for fraud if my money is not refunded as promised |
Negative | dcheney (2 reviews) | On May 28, 2019, dcheney Greeley, CO wrote: I think these guys are probably okay for a walk in customer but the online experience for me was not positive. I ordered in January. Shipping was supposed to start in April, I didn't receive my order until mid-May just in time for hot dry weather to start. |
Negative | shralp (3 reviews) | On May 21, 2018, shralp Hummelstown, PA wrote: I'm going to reiterate the problems TheFluffyOne posted, the big problem with these guys is the shipping is ridiculous. I ordered trees mid April and they took 5 weeks to get here! That's way too long, I can see a couple weeks when you're busy season is on but this is crazy. |
Negative | TheFluffyOne (8 reviews) | On Apr 10, 2018, TheFluffyOne wrote: First of all I will say, I have bought form Raintree on and off fro over a decade, tat being said it is very hit or miss. They have great customer service and are easy to cancel orders with or they are good with refunds when they are in error, the trouble with Raintree is their logistics and field operations. |
Negative | myaddiction (1 review) | On Aug 28, 2016, myaddiction Vancouver, WA wrote: I ordered a 'package' of cherry trees as well a 'package' of apple trees. |
Negative | Eziekel (1 review) | On Apr 25, 2016, Eziekel Allyn, WA wrote: I ordered two flowering apricots, a Sunset maple, a Gold Locus, and a Santa Rosa plum. All arrived in a single box with the terminal buds sawed off. Small branches had been torn/ripped, not cut, from the Santa Rosa. All were sticks. I called to ask why the terminal buds had been removed from the shade trees and was told that they were always cut off so the trees would fit in their box. I was told to call back and talk with the horticulturist. I called back the next day and talked to an extremely hostile, rude, woman who offered to refund my purchase. I accepted the refund. However, we will not do business with Raintree again. |
Negative | 241comp (1 review) | On May 5, 2015, 241comp Mansfield, OH wrote: I purchased to fruit trees, not-inexpensive mind you, and they did not leaf out despite looking strong. I apparently waited just a couple weeks too long in the spring to decide they weren't going to survive and Raintree was unwilling to replace my trees. I would give it 0 stars if I could. They did offer me a partial (approx 1/3) refund. |
Negative | MaxWest (3 reviews) | On Apr 27, 2015, MaxWest Terrebonne, OR wrote: Looking at the comments here I should have known better then to order from Raintree. When you see this many negative reviews you have to know that a company has a very serious product or customer service problem. |
Negative | PatYates (3 reviews) | On Apr 19, 2015, PatYates Ogden, UT wrote: I ordered 3 trees from them about a year ago. They sent a windmill palm that had a completely dead spear. It was literally black with rot and not even attached. They sent a eucalyptus that was the most rootbound plant I've ever seen. I don't even think there was a particle of dust in the pot, just tightly packed tangled roots. |
Negative | walterdunn (1 review) | On Mar 9, 2015, walterdunn Mount Vernon, WA wrote: I ordered a fig in a 1 gal. What was received was a tiny twig in a 4 inch pot. Repeated emails and phone calls (left messages) and no luck. So far it looks like I am stuck with something less than I ordered and no recourse. |
Negative | capnjohnny (4 reviews) | On Oct 8, 2014, capnjohnny Seattle, WA wrote: Ordered a black bamboo from Raintree, the catalog and website both showed a 1 gallon pot. A tiny, less than 2 foot (giant black bamboo?) arrived in a 1 qt or half gallon pot. It's been a week since I contacted them twice and have yet to get a response. |
Negative | vanya32 (1 review) | On Apr 21, 2014, vanya32 Kendall, WA wrote: I ordered 15 rooted cuttings of Agria grapes. The shipping cost of 15 little sticks, by size of a pencil, cost me $21, plus $90 for cuttings. They were 6" long, instead of 12" long. Most of them had only few tiny roots; one had no root at all. I contacted them, but got only two replaced. Today, three years later, only 3 survived and barely alive. I will never again order anything from them! |
Negative | JRinNM (1 review) | On Mar 13, 2014, JRinNM EL PRADO, NM wrote: I ordered a climbing rosebush for $14.95. When it arrived it was barely 7 inches tall and dead. |
Negative | littlebunnyfufu (5 reviews) | On Jun 14, 2013, littlebunnyfufu South Sumter, SC wrote: I placed two large orders with Raintree Nursery this year totaling just under $1000. The first order was for 25 blueberry plants and 4 fig plants. The shipment arrived without the most expensive item of the order-a medium Sierra blueberry. When I contacted customer service, the representative seemed skeptical that the item was omitted but agreed to send out a Sierra blueberry plant. I waited two weeks for a replacement before contacting Raintree again for the missing blueberry plant. After this second round with customer service, a single, dried up 18 inch tall twig labeled Sierra blueberry showed up. The $26.50 plant was advertised as a ready to produce blueberries. The brown, shrivelled up twig never sprouted a single leaf. |
Negative | camalianus (5 reviews) | On Jun 10, 2013, camalianus Sand Lake, MI wrote: I ordered 4 trees: 3 in 1 cherry, Peacotum, Illinois Mulberry and Pluot Grenade. I regreted that 15 days before the order was shipped I added the Mulberry and Cherry as they failed to sprout. The mulberry was thinner than expected when I recieved it, 6 weeks later the center look hollow, like bamboo. The 3 in 1 cherry seems like it wasn't dorman anymore when shipped as it had very brown pushed buds like they tried to come out, but died even before it was shipped but it was sent like that anyway. One of the grafts looks very skinny in comparison with the other 2. Upon receiving I notice it looked shrunk(dead). Peacotum even though it was like 4 ft tall, it leaf out only 1 ft above the ground. The rest 3 top ft are dead. Upon received it I noticed that the top part had big buds almost breaking into leaves, but they were dark brown(dead). It wasn't dormant anymore when shipped. It looks like a very weak tree. Leaves are very small and haven't really push any major grow. I don't know if is going to survive or even come back next year after the winter. The pluot is the only one that looks having a decent grow. Extremely dissapointed. Whatever the outcome is I'm going to lose a full year. Needless to say I won't buy from them again. The catalog looks incredible interesting with many variaties of trees I've not seen in other nurseries, but that's all. I should have stick with Adams County nursery which trees are growing very vigorously. |
Negative | Drakonous (1 review) | On Mar 29, 2013, Drakonous Centrailia , WA (Zone 7b) wrote: I witnessed the owner openly talking about reprimanding an employee. I was looking around waiting for my order to be brought to me. The employee that was reprimanded, has always been polite and very helpful to me over the phone or in person. I was shocked to hear this Employee being bashed out in the store front! with me and a few other customers in hearing distance. I quickly stopped looking for more items and went to my car to wait for my order to be brought out to me. I have been told this type of action was not uncommon from the Female owner and is known to be .... not to nice. But to do this openly, with customers present, is SHOCKING! and unprofessional to say the least! If this is how they treat employees I would not be surprised or saddened to see this business not be open much longer. I have stopped shopping at Raintree and have shared my experience with friends and family. The actions i witnessed were wrong on so may levels! The only thing i can say is I am glad I found better Nurseries to conduct business with. |
Negative | lane_max (1 review) | On Jan 20, 2013, lane_max San Jose, CA wrote: Very bad service and unfair to customers. If they run out of a particular type of plant, you may receive a "substitute" variety, instead of what you asked for and then get no refund. This happened to me. |
Negative | dougpa (1 review) | On Sep 12, 2012, dougpa Battle Ground, WA wrote: I ordered grafted grape plants 2 years ago from Raintree. 1/4 of the grafts failed (which I noticed when I got the wrong grapes on some of the plants). I emailed their horticulturist re this and got no response. I called their "customer service" representative who was very officious and unhelpful. Her comment was that "it is common knowledge that you must check for below graft growth. Raintree won't honor its warranty saying that I must just buy new plants. Very poor company with which to do business. |
Negative | Racinkc (1 review) | On May 31, 2011, Racinkc Tahoma, CA wrote: A couple a seasons ago I ordered 2 bare root plum trees from them. They have been in the ground a couple seasons now and are still the size of sticks. I called and said I wasnt happy with them and they said they have a only a one year guarantee. A fruit tree baring fruit, its first full season? I wish, especially from these 80 dollar sticks. |
Negative | 12315 (2 reviews) | On May 14, 2011, 12315 Palos Park, IL wrote: I ordered three plants last fall from Raintree. They arrived by UPS. The box did not have labels identifying contents. I observed the delivery person to be quite rough with the package. After opening the box,I noticed a lot of loose soil which came out of the containers. The plants were quite small with VERY thin stems. Two of the plants were relatively healthy. The third plant was partially defoliated. In addition, judging by remaining leaves, it was not the plant I ordered. I followed their instruction and planted all three plants anyway. |
Negative | SAMathman (1 review) | On May 11, 2011, SAMathman San Antonio, TX wrote: Placed an order this spring for Akevia vines. I noted on their comments section that their shipping costs were somewhat high. I received a very weak response from their customer service department who also slipped in that they expected me to waive the warranty on my plants. I advised them that it was April, not particularly hot and that the vines would be fine if they just shipped them soon. They refused to honor the warrantee even though it is plainly stated on their web page. I refused to waive the warranty so they cancelled my order. This is clearly an organization that must be shipping out inferior plants and won't stand behind them, just want to take your money. Shop elsewhere! |
Negative | hillbillyfarms (1 review) | On Mar 23, 2011, hillbillyfarms Poplar Bluff, MO wrote: I ordered 56 rootstocks for apples ,plums and cherries in January ,I was told then they would ship mid March, here it is almost the end of march and they haven't been shipped. I have called three times, te first time they told me they were shipping the following Monday and to call back then for my tracking # , I waited until Tues to call so I could get the tracking # only to be told they had not shipped and she could not tell me why or when they would...I only ordered from them as i needed the rootstocks to graft on and i had to buy my scion wood in Feb to get it if they dont come soon ive wasted over 100 dollars for the scion as it will be to late to graft them...I was going to place my order with them next year when i had the next 10 acres ready but not now will go somewhere else for the trees to fill it. |
Negative | shauss (6 reviews) | On Mar 1, 2011, shauss wrote: A bad experience, and I haven't even received my order yet. On February 2, I placed an order for a tree from Raintree, selecting the "ASAP" shipping option. I wanted to get the tree in the ground while we're still getting regular rain to allow it to establish roots while dormant. I received a response with my order information, saying that the tree would be shipped "In February". As it's the beginning of March and I hadn't gotten any further response from Raintree, I emailed them to find out the status. Their response was that there had been a snowstorm, and it would be AT LEAST 2 weeks before the tree ships--the tree will arrive mid-late March when I requested ASAP at the beginning of February. |
Negative | krowten (9 reviews) | On Feb 2, 2011, krowten Greensburg, PA wrote: Purchased a "Goumi seedling" several years ago that bloomed and set fruit last year. Unfortunately, the plant ID was incorrect. This was an Autumn Olive, a relative of Goumi that fruits in the fall. Last year when I contacted the company, they promised me a replacement plant this spring. |
Negative | redjeep (9 reviews) | On Sep 6, 2010, redjeep hillsboro, OR wrote: Throughout the last 5 years Raintree has always managed to mess up one thing in each of my orders. Something thornless that had thorns, a forgotten raspberry, an incorrect gooseberry. I even tried picking up at the nursery, they hosed me there also, they wander off, put the order together with bailing twine and bring it out, so a two hour drive later you can figure out they forgot something. This year I would only purchase two things, they were both special. I had prepared the areas for them three years ago and waited until the soil was perfect, I only had one place that either would work, a south facing wall on my western oregon house. The passion fruit and White Peach thrived, grew better then imanginable, the location was perfect, until just now, when, you guessed it, it is not a peach at all, nor a passion fruit. I hate Raintree in a way I cannot articulate publicly. For God sake, use One Green World if you actually want to get what you order. Plus when you go down there to pick up the employees are quick, the plants are bigger, they get the order right, and they are not rude. I used Raintree because they had a better selection, and see what it got me. |
Negative | RadicleGirl (3 reviews) | On Jun 16, 2010, RadicleGirl Williams, OR wrote: I ordered 3 cherry trees for my daughter's birthday last year and it was a bit late in the season to ship them, so Raintree waited until early spring of 2010 to send the trees. Since they were coming according to Raintree's optimal schedule and because they looked like good sized trees (3 to 4 foot) and because I had sandy loam soil and a good sunny exposure, I figured no worries, these babies will thrive! But actually they were all three duds--many of the buds turned out to be dead and the ones that did pop produced little limp leaves that soon died away. I gave customer service my customer identification number but they never took the trouble to pull up the invoice. Later, they asked for the invoice number which I didn't have, and for a photo of the trees. Well, it started to feel like more trouble than it was worth, and I was definitely getting the run-around, so that's why I stopped trying to get my money back and posted this note. My suggestion to Raintree's customer service would be to take the time to find the customer's order, believe them when they say that the trees were not lively or alive, and offer something palpable to even the situation out--an explanation, an apology, a replacement, a refund--anything! |
Negative | Bombix (1 review) | On Apr 28, 2010, Bombix Rockford, IL wrote: Early last November, as part of a larger order, I prepaid for a Kirke's Blue plum tree and a 'Mirabelle de Nancy' plum tree (now identified by Raintree as 'Gras Romanesc'), as part of a 4 tree, European style, 2 story espalier to be installed on the south side of my house. Yesterday I received this email from the Inventory Manager: |
Negative | skintback (1 review) | On Apr 15, 2009, skintback Alba, TX wrote: I got three different shipment dates when I called/emailed and requested when my order was going to ship. When I did get it, I received less than what I ordered of each rootstock with no explanation. When I requested a confimation of my original order by email after delivery I got nothing in return. All but two of the lovell rootstock were dead when received, but the rest look fine. I was very disappointed in this company that appeared to have so much to offer. |
Negative | loydb (5 reviews) | On Mar 24, 2009, loydb Liberty Hill, TX wrote: Add another bad shipping experience. I spoke to them on the phone the last week of February (Tina?), explained that I was getting ready to be out of town for two weeks, and I really needed my 4 trees & 2 bushes mailed by March 2nd. I was assured they'd go in the mail on Monday the 2nd. |
Negative | cac2 (1 review) | On Mar 19, 2009, cac2 Fall City, WA wrote: It took Raintree six weeks to complete an order, even with ASAP shipping requested. |
Negative | mangon (1 review) | On Mar 13, 2009, mangon Fairhope, AL wrote: On 8/12/08 I ordered two low chill Cherry trees. |
Negative | theaceofspades (8 reviews) | On Oct 4, 2008, theaceofspades Brentwood, NY wrote: I am a fruit tree enthusiast on Long Island and upstate NY, growing over 75 varieties from online nurseries. I have 27 more trees ordered through 7 nurseries. I am satisfied with these current orders except for Raintree. I placed the Raintree order on August 27 for several Pear trees. An automated e-mail was returned to me that said someone at Raintree would confirm my order. My credit card was charged $127.40. On September 3, a week later, I e-mailed about the confirmation. September 4, I received a reply that Raintree would soon confirm the online order. I e-mailed again September 11 and called on the phone. September 22, I received confirmation. If I known this order would be this much trouble I would have added similar pears to the other orders and saved half the cost and a month of aggravation. Actually I tried order the pears from Cummins but they sold them out during this fiasco. Raintree did appologize in their confirmation, so I may change to neutral when the (without delay) delivered trees leaf out ok. |
Negative | wabum (7 reviews) | On May 6, 2008, wabum Reydon, OK wrote: I will say that my first and only shipment was wonderful although I had to call about one missing sea buckberry bush which they later sent. My main problem with them is that after several attempts to get this year's catalog, I have never recieved one nor have had any of my emails replied to. Now it is too late to order anything from them. |
Negative | qunizel (1 review) | On Jan 10, 2008, qunizel Washougal, WA wrote: I have placed probably 8-10 orders, and spent approx. $1000.00 with RAINTREE nursery. |
Negative | alimnassar (12 reviews) | On Oct 28, 2007, alimnassar Ames, IA wrote: This was my first time to order from this company. I had ordered 3 wolfberry vine in gallon pots and ten tristar strawberry in four inch pots. When the items arrived, I discovered that the wolfberry was in four inch pots, and they were barely rooted, "needle-thin" caliper seedlings (cuttings?). The Tristars were plugs that had been replanted into four inch pots. Four Tristars had barely sprouted roots! |
Negative | reichbrau (1 review) | On Sep 30, 2007, reichbrau Creston, OH wrote: 2 years ago I ordered grafted paw paws and grafted ginko's. they all arrived out of dormacy when my area still had below freezing temps. they all managed to survive going through the summer, but they didn't really grow. the next spring 3 out of 4 were dead from the graft on up, and the 4th was just dead! a phone call to the company pretty much got me an, "oh well". WILL NOT DEAL WITH THIS COMPANY ANY MORE!!! |
Negative | daedelus902 (12 reviews) | On Mar 17, 2007, daedelus902 Charlotte, NC (Zone 7b) wrote: We ordered some of the European plums from Raintree, (Kirke's Blue and a Gage). They came in beautifully tended and in a heavy caliper, (over 1"). The root systems were trimmed a little more than I had hoped but they were healthy. We will order from Raintree again next year. On April 11th, 2008, daedelus902 changed the rating from positive to negative and added the following: As a followup to our Raintree order last year, we ordered 30 various rootstocks this year. The order came in fine, the timing was fine. The rootstock was really quite bad. We have ordered rootstock from One Green World and Cummins and all were acceptable grafting rootstock. The Raintree rootstock was notably bad. Some of the Geneva30 apple rootstock had only a single 4 inch root-strand. The Marianna rootstock was dry and over 1/2 caliper, much, much too thick for rootstock. Guess the culls got pawned off on yet another expendable customer. No more business from me Raintree...fool me once... |