Comments regarding Smith & Hawken - (Target Corporation)

Smith and Hawken is liqudating and going out of business. I liked their stores in Atlanta and Birmingham.

I bought a s/s border fork from their Princeton store a few years back, have brought it here with me to Florida when we moved and just two weeks ago broke two of its tines. They carry a lifetime guarantee on their tools so I immediately emailed their customer service on how I can get a replacement. A week passed and no response, so I called their 800 number. As some of the other members have posted it's like pulling teeth getting a response using both options, but in their catalog Kelly Hawken gives her contact info, so I copy furnished her with the email I sent customer service with attached pictures, and the very same day gets a response from her and the manager of the Palm Beach store, Brad Mann. They replaced the fork, shipped it to me free of charge, did not even ask me to send them the broken fork in exchange. Today (just 2 days after the email exchange) I found the package waiting for me by the door. So for me this was customer service at its finest (quality of the border fork remains to be seen though).

I purchased a fork from Smith and Hawken in Cherry Creek, Denver a few years ago. It was made in Poland of stainless steel and was a very attractive implement. Unfortunately the wooden handle was not very durable and rotted out at the base. The store was unable to help me with a replacement handle.

I contacted customer service and they replaced this fork free of charge with a tool made in England. It is not as magnificent as the original, but I feel the company treated me very fairly with this replacement.

In Cincinnati the store is wonderful, very nice sales folks, been the same people since they opened here. Have purchased lots of items from the store. My only complaint is that they are expensive, so I search their sales on-line for when things get discounted. Plus, I have a "membership" of their garden club card and this has given those with cards days of special 20% off items. This fall I purchased their paperwhites and I have been so pleased wtih the blooms, each bulb produced 3 flower blooms, these were even better than the bulbs I have previously ordered from Scheepers, and I love Scheepers bulbs. I am definitely going to keep buying their paperwhites each winter.

Smith & Hawken has a store in Denver, and I've found them extremely friendly and helpful. They've always gone out of their way to make sure I'm happy.

I ordered a fresh Christmas wreath for the holidays. It
arrived promtly and is extremely fresh! Would order
again for fresh greenery.

C&NN

I ordered two copper window boxes with iron framing to hang them in. They are beautifully styled, and very reasonably priced-$109.00 (on sale). I say this is a good price because I did lots of research online, and all others were more like $169.00, and not as large. I had called and asked the salesgirl how long the sale would last (trying to coordinate w/payday), and she was happy to tell me. So when I ordered, they came fast, were in great condition, and easy to put up. Best of all, they look GREAT with flowers in them! I would order from them ANYTIME!

My orchid came in nice condition except the flower was broken off. Customer service sent a replacement amd and suggested I keep the first one and try to get it to bloom again. Very friendly helpful service.
I did have trouble with the website at first. I was redirected to a shop.com site which would not take my gift certificate when I typed smithandhawken.com. When I searched with google I got the right website.

I feel like coming to the defense fo S&H! I have recently bought outdoor furniture from their web site. The items I bought on sale were last years models , but this year's models were actually delivered. They came quickly and in excellent condition. I have made three purchases of furniture and all went extremely well..quality, service and delivery. Phone calls were made to set up delivery and the drivers were even very nice. No complaints. I will continue to order from them.

I placed an order by telephone from the catalog for glass ornaments, and found the telephone staff a bit less knowledgeable than I'd like - it shouldn't be SO obvious that they're just a call center. My rating is positive, though, because one ornament arrived damaged and they replaced it immediately with no "call tagging" or making me send it back, which was very convenient. I'd order from them again.
I'd also suggest ordering by telephone, to make sure that items are in fact in-stock.

I've been ordering from Smith and Hawken for several years and they have always been good. Their customer service on the phone is terrific. I love their products and I've never been disappointed in quality. Once we had a problem in shipping and it was cleared up immediately with no hassle, and I was extremely impressed. Also, their web specials are worth watching, there are some nice bargains to be had. Lastly, the photographs in their catalogs are exquisite, I use them as inspiration for garden design.

Great place to shop. The in-house nursery (at least in Berkeley CA) is well stocked; plants are healthy and REASONABLY PRICED. If you have the opportunity to visit the store in person -- check THE OUTLET! I've purchased some of the "seed gardens" for less than half price & planted the next year for great annual bloom. My favorite seed package was the Giverney Garden -- for older seed, the germination rate was terrific. They also have some garden equipment that simply isn't available at places like Lowes, Home Depot, etc.

Some may view S&H as expensive, but they are the Williams-Sonoma of the garden supply catalogues. The service is excellent, and the quality of the goods they offer is top drawer. I ordered two honeysuckle vines from this year, which were not as well packed as they might have been. One was broken, and, when I called to make constructive criticism about the packaging, they offered to replace the broken vine. I told them that it was not necessary, because the vine was coming back from a side shoot. They replaced it anyway.