Comments regarding Kitazawa Seed Company

Horrible service. I will never deal with them again and recommend you don't either.

I placed a small order for seeds and requested a rush as I was near the end of the season. After telling me the order was accepted, they emailed me telling me that my bank had rejected the charge. I contacted my bank and they told me they had approved it TWICE!. So I phoned them, told them that I was in a hurry to get the seeds, and that the problem was their bank, not mine, as the charge had been approved. They promised to get it straightened out and send me the seeds.

Two weeks later, no seeds. So I contacted then and found that they had done nothing with the order, not contacted me to tell me it had not shipped, in spite of the fact that I had made very clear in both text and phone that I was in a hurry for the seeds.

Now it is too late in the season for me to plant.

Do yourself a favor, buy your seeds from someone else.

I've ordered lots of seeds from Kitazawa over the last few years. Honestly speaking, most of their Asian vegetable seeds were good in germination, which is kind of expected from any seed companies. However, some of their seeds had very poor germination. The worst thing about this company is that they sometimes sell left-over seeds
and that's the very reason for the low germination. Kitazawa's customer service is also not friendly. When you challenge their seed qualities, they would invoke some kind of California Law as a defense. Yes, Kitazawa is located in California. I asked Kitazawa questions via email and they usually avoided answering my questions directly, which is a good sign of their honesty. I've found a Canadian seed company (//www.agrohaitai.com/) which sells high quality Asian vegetable seeds. We do have choices for Asian vegetable seeds.

Here's a first: A negative for Kitazawa, and they deserve it. I tried to order seeds, and was OK with that they only ship to US addresses, and OK with the high seed prices, and an even higher shipping price for one seed packet. I only wanted to try some Odoriko seeds, and can have relatives foreward them from the states. But when I got to checkout, and tried to fill in my billing address in Norway, I found they charge 10 dollars to charge to a Visa card in foreign country! I've ordered seeds from a number of U.S. companies, and have never had to pay extra for billing, and I stopped the transaction.