Comments regarding Kester's Wild Game Food Nurseries, Inc

I ordered over $400.00 worth of plants from Kesters. They sent most everything, but, back-ordered $98.00 worth of submerged plants.
It's been 1 year now. They never return my emails or faxes or letters. Phone is never answered.
I don't know what's going on, but, I think they're still in business.
They just don't want to talk to ME!
I'm not looking for a refund. I still want (and need) the plants.
They don't seem to care.