White Flower Farm

I ordered alpine strawberries. The plants arrived in good time and in good condition, especially as they are so fragile. They had early growth on each plant, and good roots.

My rating of "negative" is a bit misleading because my experience has been a MIXED BAG. I have been a WFF customer for 30 years. The tree peony from one of my earliest orders still produces huge beautiful blooms every spring. Over the years I have also consistently appreciated their customer service reps and in-house horticulturist--quick responses to emails, no trouble with refunds, good advice. After a long break from gardening whenI did not order for many years, I decided to expand my garden about 5 years ago. I remembered WFF as a first rate vendor and began ordering plants. The quality of the stock Ive received has been alternately very good and very bad. And WHAT is going on with SHIPPING? Many plants have arrived dessicated--some are DOA. The tubers and bulbs are worst of all. Last fall I was sent Asiatic lilies instead of the Oriental lilies I ordered. The bulbs themselves were not great. And this spring's clumps of dahlia tubers have been spongy, withered, with the tubers hanging by fragile root threads from the stem. Customer service in all these instances have quickly responded with replacements and refunds. But I'll not be buying any more tubers or bulbs from WFF anytime soon.

I just received my first order from White Flower Farm. I wanted some particular hostas and deutzias for fall planting, and this was the only reputable online seller who had both in stock. They sent it in two shipments, first a package of three Silly String hostas, which were smallish plants but with excellent root systems; I was pretty happy with them. Yesterday I received a package of three one gallon sized deutzia Cherry Blossom, which were very big healthy plants with very vigorous root systems- thrilled with them! After I initially placed my order, I read some recent reviews on this site that were not too positive, but I am absolutely satisfied with my order and will definitely order from WFF again!

I am a long time customer of White Flower Farm. This year I placed three orders in the springtime for a variety of shrubs, roses, perennials, and bulbs. I have only had good experiences with the quality of plants and packaging. I did have one hibiscus Edge of Night bareroot that did not come up and one dahlia tuber that had leafy gall. I simply reach out to their customer service and will always get a refund within a week for the damaged products. An example, in fall of 2020 I ordered 6 Strawberry Sundae hydrangeas. I was concerned about their size when they arrived as they appeared to be somewhat puny. I called WFF with my concerns and they assured me that they would honor their guarantee. I proceeded to plant the hydrangeas and give them a bit of tender care that fall. Three seasons later, I have all six bushes at maturity and producing blooms in great abundance. I wish that this review forum allowed for posting of photos so I could share my experience in picture form. Thank you for the quality of your plants. I am a very avid gardener and I have had a garden for the past 23 years that is 1.38 acres in size that is populated with a very large assortment of plants from White Flower Farm. I now await my fall order.

I have been an enthusiastic customer ofWhite Flower Farm for many years and in the past few years I have been disappointed more times than satisfied, with this last experience wrecking my faith completely. I ordered some Peonies bare root and paid handsomely. I was shocked to receive two pieces of hard wood about 5 inches long, with not one filament on them that could pass for a root! I called the company and was told they would grow. Nothing ever appeared, as we would expect. I could not believe they would even send such things. Shameful. What has happened to this once great company?

Extremely poor packing. I have been a customer of WFF for years despite very high prices and shipping costs and mixed experiences. I ordered 2 plants. The plants were laid on their sides with nothing to keep the soil in the pots. Both were covered with dirt and one had fallen out and roots completely exposed. I was home when they arrived and potted up immediately and nursed but it did not survive. I contacted the company for a replacement but it is out of stock so they promptly refunded me the price of plant. On the same day I received 2 plants from Hummingbird farm upright in box, simply but perfectly packed - Night and day difference. I hope WFF can up their game and ship plants responsibly.

A mixed experience this year with White Flower Farm: I ordered two irises, three herbs, and two perennials early this Spring. Each category shipped separately with no clear indication of when they would ship until they actually did. The potting mix was all over the box when I opened up the irises, and pretty much nothing remained around the roots, which were bone dry, plants wilted. They were wrapped in paper, but with nothing to stop the soil from spilling. I contacted WFF and they immediately issued a replacement for both. When received, they were in the same condition--I gave up. They're all planted and looking rough, but maybe they'll settle in. The herbs were in terrific condition, robust and healthy, properly damp, and the soil was still intact. Totally happy with them and they're doing well. The perennials (Echinacea) arrived in poor condition. The plants themselves were scruffy and small, and they'd been stuffed into the packaging in such a way that practically smothered them. And they were very dry (they took forever to arrive via UPS). I contacted WFF and they apologized and promptly refunded for the cost of the items since they were no longer in stock and could not replace. Bottom line: their packing leaves a lot to be desired--it's the source of all my problems, so I don't know that I'll order in the future. On the other hand, they give great customer service and don't hesitate to make things right--all with a great attitude, which seems to be a rarity these days.

Posted on April 9, 2022, updated April 20, 2022 Posted on April 15, 2020, updated April 9, 2022 Posted on April 15, 2020, updated April 15, 2020 Posted on August 1, 2003, updated April 15, 2020 I have been ordering from WFF yearly since 1998. My experience is different from a lot of others' because I order primarily bulbs, including tulips, narcissus, alliums,lilies, fall and spring crocuses, anemones, and so on. The quality has consistently been excellent. One of the reasons that I order hundreds of bulbs from them is that I do a "per bulb" cost analysis, and in quantities from 3 to under 50 they are usually cheaper than others, even if the others have an early bird discount (particularly in the 10-12 range - I can't use 50 of a single tulip). I have also ordered sensational peonies (3 Festiva Maxima, 2 years ago, for $19.95) and ferns. These, I suspect, are the areas in which the company excells, which perhaps explains the conflicting responses. I have ordered only a handful of perennials, but the campanula persificolia (12) I ordered years ago were great, and when I reported that one of them died, they sent three as a replacement. (I stopped ordering these types of perennials when I realized how easy they were to grow from seed). I did order a baptisia australis from them that established itself and bloomed in a single season; some I ordered from another company took three years to do the same. I recently sent them an e-mail because a particularly trio of lilies did not appear. They left a message with a toll free number, and when I called informed me that they had already put in an order for replacement. When one particularly finicky allium failed to appear in sufficient numbers, they apologized that they no longer carry it and asked what other allium I would like. I named a more expensive one, was congratulated on my great taste, and done! For bulbs, ferns, and peonies, then, they are my first stop each year.

Everything we ordered this season arrived in excellent condition. I ordered multiple varieties of dahlias for my workplace & an assortment of lilies, perennials & shrubs for my homestead. They had excellent communication; received status updates on all orders. Everything was perfectly packaged in multiple boxes. Comparing prices with big box retailers, the prices were fair. The fragrant oriental lilies were a bargain ($2 ea. for 24 bulbs); beautiful quality. All sent with appropriate dormancy for planting outdoors in April in northern New England. Roses (tho’ pricey) were very high quality ($36 ea.) but they were of superior bare root quality; huge root systems & multiple bud breaks. Everything very satisfactory. Their prices are top shelf but so is their product quality; worth it! Very satisfied customer.

Posted on April 6, 2021, updated April 6, 2021 I used to order from WFF decades ago (literally), back when they and Wayside were the "go to" mail order nurseries for things you could not find locally. As time went on, other specialist nurseries arose and became reliable sources for more unusual things than WFF had. Fast forward to early March of this year when WFF appeared to be the only nursery offering three specific perennials on my wantlist. (Not rare or unusual, simply that none of my go-to online sources are stocking those this year.) So I ordered them from WFF. First thing I noticed was that there is no ability to specify a preferred shipping date on the order form; WFF says "ships at the right time for spring planting." O-kay then, I will trust them to know when my last frost date is. After all, they are only 2 hours away from me.... Imagine my surprise when I received a "Your plants have shipped!" email in *MARCH*! Three weeks BEFORE the average last frost date (April 15th) here.This did not make me happy, because the planting bed in question was still quite cold and mucky from recently melted snow. And the plants were bare root which meant I had to scramble to get them potted up somehow and stored frost-free at a time when overnights were still in the 30s. Nobody should ever ship plants to my zipcode in March! When ordering, I always specify "April 15th or later." Also, WFF sent only ONE of the three types of perennials in my order. The other two types were not included but "would follow later." Got the second of the three (two echinaceas) about a week later. Small pots but, I will say, well rooted. But frost was expected for the next three nights and so they had to stay in the garage. I still have not received the third perennial type yet, thankfully, because it is still far too early for those (Rudbeckias.) I suspect they are probably seed/greenhouse grown anyway. Unfortunately, any northeastern nursery who thinks it is okay to ship anything to a northeast customer at any time in March is unlikely to ever get another order from me. But at least now I understand why their shipping fees are so high compared to other nurseries who are NOT on the West Coast. Example using a plant material cost of $75-$99.99 from a well known midwest nursery starting with B = $16.95. Example using a plant material cost of $90-$150 from WFF = $29.00. Frankly, the only East Coast nursery with higher shipping costs is the one whose initials are P.D. (and I can't afford to order from them at all, so it's a moot point, lol)

Ordered 3 Cherry Nymph Amaryllis for Christmas gifts. The bulbs arrived in a timely manner. The blooms have been outstanding-extremely large with a gorgeous color. Will order again. Thanks Customer service told me how to keep the bulbs so they will bloom again.

I had a similar (unhappy) experience to that of another reviewer here. I contacted WFF about issues with the quality of plants they sent (two roses out of five arrived in horrible condition, showing signs that they had been in their carton for far too long, and UPS screwed up the delivery of a box of perennials). I found that the WWF customer service phone line is never answered, so I contacted the company through email. I got an automated email response saying they would address the issue soon. But they never did. I assume they never will. Terrible customer service equals terrible company, in my opinion. It’s a shame, because WWF was once a reliable, friendly company. It is always a red flag if you cannot talk to a company representative over the phone!

I ordered tomato plants from White Flower Farm this spring, when most online nurseries were overwhelmed by demand and staffing difficulties. I was told to expect shipping delays. However, I received the plants, carefully packaged and in good condition, perhaps only a week or two later than I otherwise might have expected. They have thrived this year and I have since placed orders for peonies and narcissus bulbs for fall planting.

After receiving six plants--two nearly dead and four dead--on June 9, I took photos of all the plants in their packaging and sent an email with the photos to White Flower Farms on June 10 asking for my money back. Plant replacement would have been fine as well but I have received no response of any kind. The email I used is the customer service email as indicated on the WFF website. I have also tried to call, but the voice mail refers customers, again, to the same customer service email. I have now sent five emails to White Flower Farm and have received no reply whatsoever--not even an automatic receipt of email. I am so disappointed in White Flower Farm. Their customer service used to be very good. I'll never order from them again--they sent me dead plants!

I ordered over $550 in plants and merchandise from WFF in late winter and early spring 2020. Who could have guessed that COVID would have such an impact on Nurseries? I was impressed by the communication from the company, keeping us informed all along the way. My favorite items are a Cretan snake jar and the plumbago and lemon star thunbergia ordered for my deck. The pairing was suggested by WFF and exceeded my expectations. Just beautiful. I also LOVE the Chateau Tuteur Large. I have a David Austin English Rose and 2 clematis starting to grow on it. Of the many other plants ordered I did have trouble with alyssum. Box arrived torn and twisted and the plants mostly dead. WFF issued a refund immediately. A couple of other plants looked a bit sad, but have revived and are now ready to bloom, they were the big duck gold marigold and the Angelonia angustifolia Angelface. I am very happy with WFF and found items for my garden that I couldn’t find locally.

I ordered 7 tomato plants from WFF this spring. They were packed perfectly and were very healthy. We planted them about one week ago and are growing beautifully!

I’ve been a loyal White Flower Farm customer back to 2005 when I bought my first house in Bristol, Connecticut. I had a work-related relocation that brought me to Springfield, Illinois, but I continued to use White Flower Farms for superior tomato plants. I purchased for a few years with no issues and wonderful, healthy plants. NOT THIS YEAR. WFF shipped plants during a record cold snap and when they arrived, I immediately opened the box and found plants tipped around, 4 out of the 12 plants were missing tags (and i bought various varieties) and 5 were dead on arrival with obvious signs of frost damage. I contacted customer service for replacements (I plan ahead and had my order in to WFF back in February) and was told THEY DIDN’T HAVE ANY MORE STOCK. I am appalled that they SOLD EVERY SINGLE TOMATO PLANT and made no provisions for damage in transit. And to add insult to injury, now all other San Marzano plants are OUT OF STOCK at every other mail order nursery and it is far too late to start from seed. Since my original outreach, 4 more plants died. So over $85 for 3 plants. Thanks a lot WFF for ruining my garden this year. To their credit, they offered me a paltry refund for the 5 frost damaged plants (didn’t refund any shipping). They never responded to my follow up email. Shame on WFF for prioritizing profits during the COVID-19 pandemic over good old fashioned customer service. I will never purchase from them again. Great way to lose a loyal, long-term customer.

Ordered $700 worth of plants from perennials, such as foxgloves and phlox to annual combination planters. Overall, I received 8 boxes of plants, and each plant was packaged extremely well with the safety in mind. Through no fault of the company, One box of plants was rather beat up, but none of the plants were damaged. All plants were received in good health except one which is exceptional considering the 40-some plants ordered. Nothing a little TLC can't fix.

Posted on May 8, 2019, updated May 19, 2019

I ordered a few select annuals that arrived today, everything looked quite happy and healthy upon unpacking. White Flower Farm is always a great source for gardening inspiration, I love their selection, but they are definitely pricey. I find that paying more for plants helps to ensure that you get what you want, without unwanted outcomes such as new diseases for your garden. Plus a guarantee on the plants you purchased. It's worth the extra money, especially for gardeners with small gardens. I will definitely order more hard to find goodies from them in the future! Thanks!

Received my first order. I ordered dahlias. They shipped at the proper time and were healthy. Good experience.

As a gardener from the northeast transplanted to Texas, I would like to share my compliments for WFF. I miss my visits to their beautiful garden in Litchfield, which is worth the trip for anyone venturing through the area. My garden in CT was bountiful with many WFF plants. Their plants were of the highest quality. I can't wait to receive my next spring shipment in Texas!

White Flower Farm has fabulous delphiniums. They might be comparatively more expensive than elsewhere, but are absolutely worth it. It was my first order from them, delph. bloomed fairly quickly and rebloomed during the summer. Stunning color and form. I've already ordered more for next year. Great shipping and packaging too.

Expensive bulbs and shipping for tulip Bulbs! Only ordered bulbs that I couldn't find elsewhere. The bulbs were plump though. Second time ordering.

For the first time I ordered two hydrangeas from this company and I was amazed at what I got. The plants were big and healthy, and I even divided one bush into two. After planting the hydrangeas immediately started to bloom - all three of them. I was also amazed at the choice of hydrangeas this company has. I will order here again. THANK YOU!

I placed an order with this company on May 4, they charged my credit card on May 5 for almost $70.00 and I still have not received a shipping notice, as of today it still says "processing". I have called them twice and they will not give me a shipping date. I have long ago received all of my other shipments from other companies except White Flower Farm, I hope the plants arrive before it gets too hot here in my zone 6b location but I am very worried and hate the stress this causing me!

I wish you could leave a review somewhere between neutral and positive. I want to LOVE White Flower Farm (oh that catalog!), but I only like them. The positives: good selection, especially of perennials that can be hard to find elsewhere; stuff ships when they say it will and at appropriate time for planting; good performance of some plants. The negatives: high prices; small plant sizes; and occasional poor plant performance. So I have kind of figured out over the years what I can and can't buy from them. I won't do shrubs anymore after I was sent a lilac twig that died and I won't do daylilies as places that specialize in these flowers are superior for that. I do turn to WFF for perennials I can't find elsewhere, just knowing the cost will be high, the plants will be small, and my husband will say, "You spent $200 for THAT!" But they are plants and will grow. The iris I planted from WFF last year are gorgeous--the stars of my garden right now. The perennials I planted earlier this spring were small but are doing well. My bare root roses are thriving. So I'd say order from WFF but just adjust your expectations, especially for cost, accordingly.

I have been a White Flower Farm customer for many years and not only buy plants for my garden, but also regularly give White Flower Farm gift certificates to friends and family who garden. I order my plants in February to make sure I get the heirloom tomatoes and hard to get plants that often sell out. The plants usually come around Mother's Day. This year they came early, and for some reason, several of the plants did not make it. In the past I have had one or two that did not survive, but this year I had 8 (of 36) that didn't make it.. True to their word, when I called, they promised to replace the plants that didn't make it, no questions asked. While some of the more popular, heirloom plants were, unfortunately, sold out, White Flower gave me the option of replacing them with different varieties, or getting a credit. I like that they stand by the plants that they sell, and that their customer service is nice, and helpful. I would definitely recommend White Flower Farm.

I ordered two orders of "The Works" Daffodil collection last summer (200 bulbs); the bulbs arrived in time for planting last fall. The bulbs were good sized and in excellent condition. I planted them within a week. This spring they are simply gorgeous. Many are large flowered, fragrant, quite a few double flowers and a great variety of color. I will be ordering more bulbs this year as I want to increase the area devoted to spring bulbs. I've ordered from this company for a number of years and have always been pleased with the plants and have always had good service. I have daffodils that are blooming now that were put in a number of years ago. I have found that bulbs planted in shady locations will often "peter out" over time; that's mostly due to location (light) and neglect (the bulbs do need to be fertilized after flowering). But bulbs that are planted in sunny locations and fertilized continue to expand and product beautiful flowers year after year. I've been very happy with my experience with White Flower Farm.

Ordered a trillium grandiflora flora pleno and it arrived rotted. Called multiple times and could never get a live rep . When I left an email that I'd leave negative feedback, Valerie contacted me and said they send me a new bulb. Two weeks later, no corm, no contact from them and I can't reach them. If it were a few dollar item I'd forget it, but this costs over $30. At this point a credit would be great.... but I hate to see them loose a customer.

First I must say I'm a new customer to White Flower Farm, although I do a lot of online shopping and this review is about the processing time, not the actual products. I placed my order with them on 4/17, today is 4/26 and I still have no tracking number and my order has not been processed yet although my card was charged immediately. The website clearly states "orders are shipped at the right time for planting in your area" My zone is 10b so late Feb. I called today and was told orders can take 7-10 business days to process and that many many customers were in front of me. and I should call back on Friday (4/28 after the tenth business day). Seriously?! This will be my last order from WFF. I get that this must be busy season for them in April in Connecticut but there are many other options out there for my gardening needs

Through no fault of this company, I never received the White Wisteria or Day Lily that I ordered. The problem was clearly on my end, but Diana and Donna gave me a credit for the honor anyway! Now, this is customer service that goes way beyond expectancy. I give them five stars for listening to my problem and assisting me in a most professional and caring way! Because of this alone, I will look first for my plants at this fine company!

Ordered bulbs this spring from several companies. Always compare bulb size where that info is available. White Flower Farm didn't provide bulb size but I figured that for the money, they must be selling premium goods. The bulbs received are fine but not huge or outstanding. Prices seem high for what was sent, compared with other suppliers. One Dahlia Fleurel bulb for $10.50 and from another supplier 3/$11.95. Same quality. Hmmm.

I ordered two lily collections (36 bulbs) and received them last week. The lily bulbs were big and plump and looked freshly dug! They exceeded all my expectations! I compared the White Flower Farm lily bulbs to those I bought at a big box store, and the store lily bulbs were tiny and dried out. I am looking forward to seeing and smelling the lilies later this summer! The size and quality of White Flower Farm lily bulbs were outstanding! (Circleville, Ohio)

This review is written about a RECENT experience, not something from years ago like some of the reviews which I find so useless. They are very serious about making sure you are happy with your purchase; five stars! I chose to order 2 Daphne amaryllis bulbs from White Flower Farm this fall (2016) I had one bulb bloom not true to color. I was offered a replacement bulb from whatever varieties were still in stock (this variety being sold out) or a replacement of the same bulb sent next year. They even offered to let me wait and ensure the second bulb bloomed true before submitting the request. When they heard the second bulb was blooming the right color, but only 2 blooms per stalk (which I had figured might just be a quirk to this variety) they decided to send a replacement for it too! I will get my replacements next year, as I like this variety and did not want the others. This was my first order from WFF, and I will be keeping them on my list of places to order from :)

I purchased a Waterfall Japanese maple from White Flower Farm this past spring and it is doing well so far. I was very impressed with how carefully packaged the maple was when it arrived and the delivery was timely.

Every time I've moved over the past 20 years, I've ordered 100 mixed daffodils and 25-50 mixed daylilies to jump start my garden my garden. Even though I've done this many times, I'm always impressed with the results each spring. Thank you White Flower Farm

My father has always sent me flower arrangements from WFF for my birthday, so last summer when we started "remodeling" our garden I decided to give them a try. I ordered some Snow-in-Summer and ajuga, plus 2 Brazelberry bushes, one blueberry and one raspberry. Everything arrived promptly and packaged well, and the potting medium was still moist. A couple weeks later I ordered some foxglove and the lavender goodwin basket - both arrived when promised and were large and healthy. (I did manage to kill the lavender over the winter, but I don't fault WFF for that, just my own black thumb.) In July my dad sent me a gift card instead of a bouquet, and I bought some Iris New Moon and several peonies. Again, shipped at the right time and packed with care. I had berries on my bushes within a few weeks of receiving them last summer. They overwintered well and are bushy and healthy now, the blueberry bush is already covered in berries. The digitalis did not flower last year, but I did not expect it to. The ajuga and snow-in-summer are happily spreading and flowering, and the peonies and iris are huge and have given me multiple blooms already. I ordered a white azalea this spring, and it is the cutest little thing. So far it is doing well. I have been very happy with my experiences with WFF and I wouldn't hesitate to recommend them.

I planted my first garden in about 1981 with about $600 worth of plants from WFF, a fair amount in those days. I was enchanted to visit in order to make my purchases. They had an extensive demonstration garden, which helped me refine some of my choices. Their catalogue was intelligent and exhaustive, and almost all of their listed plants were available to be seen on site. They propagated all of their plants, and potted them up in square pressed cardboard pots, which were easy to compost. And their plants were large, vigorous, and had obviously been well tended while awaiting purchase. I have wonderful memories of several returns, pulling my little green wagon, with my daughter and several plants in tow. I have not visited WFF for many years, because I found that there was a sharp decline, once the family who originally owned the business had sold out to a corporate entity. I recently was in the vicinity visiting the Bellamy-Ferriday House, and on a whim stopped by. If you have a local garden center which sells Proven Winners and Monroe plants, don't bother to come to WFF. They are selling the same stuff, at elevated prices. They don't propagate any plants, as far as I could tell. Plus, there was only one person operating the cash register, so there was a huge line. Patronize your local garden center. From what I have heard from friends, the mail order service is about what you would expect from how sadly declined the retail outlet has become. Sic transit gloria mundi. It was once a really special place.

I placed an order for several plants this spring.Against my better judgement.I have had bad experiences before…However their offer of larger size Perovskia tempted me.The russian sage arrived,well packed,large plants in big containers.The plants appeared to be dormant.I coddled them.Sun,food water etc…..a month later I had to admit that 2 springs of green on twenty-some plants were all I was going to get.The entire shipment was dead.

I have NEVER had a more horrendous customer experience in my many years of mail ordered plants (or anything else). It is STILL unresolved after trying to contact the company SIX times. I honestly wonder if they're about to go out of business; they are so unresponsive that it is clear they don't care?! Here's my blow by blow experience: my advice to you -- stay far far away! They cost in you money and time! (1) Received a White Flower Farm gift certificate as a gift from my mom for our new house. Yay! I treasure their catalogs, and have dreamed of affording their plants! (2) I ordered two butterfly garden mixes ($200 total) on April 24 that was showing "ready to ship" online. I had a planting deadline of May 15 for HOA reasons, so I double checked availability. So excited! (3) Didn't receive a shipping confirmation, so I called the following week. I waited on hold until they wouldn't let me wait anymore, and then I left a message as instructed. No return call. Hmm... worried. (4) I call back again. No apology for the unreturned call or wait. Was told they would ship early May... no explanation, just a curt "not ready". I explained my deadline, and they said OK, not to worry it will ship early May, we'll put a "rush" on it. Awesome! (5) Around May 12-ish, I am genuinely worried about the deadline. I call again. Get a nice agent... Donna, maybe?... who empathizes but says the plants aren't ready. I say I need to cancel my order -- and I want the gift certificate refunded because I have lost patience with them promising and not delivering. She says OK, so sorry, you'll get an email in the next day or two with both cancellations. OK -- phew, that's too bad, but that's an outcome I can live with. (6) NO CANCELLATION(order or gift certificate) WAS EVER MADE! Credit cards charged. WTH? At this point, it feels like a bait and switch. I'm starting to get angry. (6) I call again -- leave a message again. (And I'm not an idiot - I leave order number, call back number, reason for my call.) No return call. Seriously? Companies do this in 2016? (7) I send an email with all the above to customer service. No return email. (8) The *&^! plants -- that I needed and were told would arrive weeks ago -- shipped today apparently! (Or at least, I got a UPS notice from them.) I bought other plants to meet my deadline, so this is beyond total belief. Like I said -- this company has cost me $200 -- and hours of headache and hassle. It remains unresolved. The worst of it is that this was a gift certificate (that was supposed to be cancelled) so I don't even know if I can use my credit card company to dispute the charges. You can bet that I am darn well going to try, however... ! Will keep you posted!

Ordered three coleus plants and they arrived in decent shape, although the planting medium for each was bone-dry -- no wonder, since they were shipped late in the previous week and so had a weekend to dry out before arriving the following Monday. The next day the coleus looked better after a good watering. I'd give this experience a "B."

“White Flower Farm has the BEST customer service and I truly appreciate that, especially when customer service is declining in so many businesses today!”

This is a lukewarm +. I've ordered bulbs and plants from them in the past. The bulbs were large and healthy. The plants were only OK. They have a good cross the board selection. I've also used them for Christmas presents- "buy 3 for different addresses" as well as some miniature live Christmas trees. These are great for my dad, since they arrive pre-lit and with decorations, but they have been disappointing to me. None of my Christmas trees have made it to being replanted outdoors, but my local nursery told me that I could not expect them to be inside for a month and survive for re-planting. WFF sight does not give adequate detail for me to know this. Nothing wrong, just not great. They are expensive and the shipping charges are appalling.

Posted on November 15, 2014, updated July 16, 2015 Posted on October 8, 2014, updated November 15, 2014 Posted on October 7, 2014, updated October 8, 2014 I had a gift cert. I ordered some Carnegie hyacinths and specifically told the phone person I wanted them delivered the VERY END of Oct. This is b/c I am having knee surgery the beginning of next week. Guess what? They just arrived and it will be 75 degrees today. Too warm to plant bulbs. I am going to refrigerate them. The shipping charges are TWICE the price of any other reliable catalog bulb seller like Brent and Becky or Colorblends.WFF is VERY overpriced and if it weren't for the gift cert., I wouldn't have ordered. MY first experience with WFF. I don't think I'll order again.

In 2014 I ordered 5 ajuga plants, 3 lithodora plants, and 3 "Tutti Frutti" agastache plants from White Flower Farm. In May 2015 I was very concerned that these plants had not made it through the winter. After contacting White Flower Farm, their Customer Service promptly emailed good advice about the ajuga plants: do the scratch test at the plant crowns, and if one sees green, the plants are alive, just slowly waking up. What a relief to find this to be true of the 5 plants! As for the 6 other dead plants, WFF CS requested that I send photos of the dead ones. My husband photographed the dead plants with his phone, and I uploaded and sent the photos to WFF. They had already refunded all 6 to my credit card, and acknowledged and thanked me for the photos. I am satisfied by the entire experience, as everyone who contacted me was helpful, polite, and responded as I had hoped they would. As a result, I will continue to be interested in their business!

I'm not usually daft at ordering from mail-order garden companies online. I do it enough to have experience with what to expect, so my experience ordering with this company may simply be an isolated incident. I ordered a flower assortment for hanging baskets only to realise the (read: high) price didn't even include a basket. Just 4 flowers - annuals. OK fine, that's on me for assuming. Only 2/4 of the flowers arrived. OK fine, they let me know on the packslip that the rest would ship when available. Communication was key! Unfortunately, the 2 that did arrive were thrown about the packaging so that the soil was everywhere but in the pots (no damage visible to the box from the outside) and the plants were small and yellowed on arrival. Those 2 flowers shrivelled and died before their partners arrived. Requested replacements, was met with no resistance whatsoever, ultimately received 4 healthy flowers - packaged beautifully this time! The difference was like night and day. Plastic around damp soil - that stayed in the pots - little bits of cardboard to keep things spaced and in place. They must have hired an engineer between my shipments. Joking and trouble aside, the flowers were given a home in a shoddy hanging basket I made myself (cringe, it's all right) and they even came back from the "dead" this year. Can't really complain about any of it in the long run.

It's hard not to say I am disappointed... I was attracted to the company website for its large selection and proximity to where I am (Westchester county in New York). In the past 18 months or so, I spent a little over $300 on their website, and have been let down by the quality a few times... I received bare root peonies that were falling apart, dahlias that 2 out of 3 didn't come up had sick looking tubers when I got them (the website no longer carries the same dahlia so my comment didn't even show up on the website). The Echinaceas I got, while quite healthy and thriving, were way smaller than what you would get for the same price at local nursery (of course I didn't know this in early spring when I pre-ordered my plants). Some plants are of nice quality (I enjoyed my dutchman's pipe, bergonia etc.), but I am very sad that I lost so many plants due to poor qualities... disappointed...

Posted on May 29, 2015, updated May 29, 2015 Spent hundreds of dollars with this company over a few months' time, and was repeatedly disappointed. Their ordering system is a mess, and while customer service is pleasant, they are not very competent. The plants often arrived with stems cut off by cardboard inserts, dry roots snapping off in their paper(!) packaging, and the ones that did arrive somewhat alive either didn't thrive or were the wrong plant. For example, I ordered tree form wisteria. For $238, I was expecting two trees. What I got were one (sort of) living and one dead vine. Because I used a gift card for a portion of this order, I was given "merchandise credit" for $100. When I attempted to place an order for $98, they charged my card $45. The only reason I was willing to place another order for overpriced, crappy plants was because of that credit. Requests that this credit be honored were ignored. I posted honest reviews of the items I ordered on their website which have all mysteriously disappeared. So I made a post on Reddit to warn other gardeners away from this company, and was directed here to write this review. STAY AWAY from White Flower Farms.

Posted on May 14, 2015, updated May 14, 2015 I am very, very disappointed in White Flower Farm. I ordered oak leaf hydrangeas in mid April for shipment in early May. When I hadn't received them (and the order was still in "processing" status) on May 7, I called their customer service group. After getting a run-around from the regular representative, I spoke to a manager. She said that they were very backed up because of Mother's Day, but she assured me that my order would go out on Monday, May11. She agreed to send it express and then gave me "her word" that she would take care of it and I would receive the plants no later than Wednesday, May 13. By Thursday, the 14th, the plants *STILL* had not shipped. I called and canceled my order. Fortunately, I was able to find the variety I needed at my local garden center. I will never order from White Flower Farm again. I suggest that if you don't want this kind of aggravation and run-around, you stay well away from this firm.