Gardening Zone (gardeningzone.com)

I'm a repeat customer and expect to be, again. Products (nematodes) always have arrived in good condition (2nd day, "coldpack"), on time and with complete instructions.

On May 11, 2012 I placed an order of ladybugs with this company and paid an additional fee for the bugs to arrive in 1 or 2 days. The ad said they must arrive quickly to ensure survival. After 5 days they did not arrive, so I called and was told "not to worry, they will be fine." On May 19th I had STILL not received them, so I emailed them, complaining that I had paid extra for a 1-2 day delivery, yet had not yet received my bugs. I finally received my bugs on May 21, and about half of them were dead. I still had not heard back from them. Once again I emailed them to inform them that half the bugs were dead. I asked them to please rectify the problem or I would report them to the Better Business Bureau. To this I received a brief email stating that they would get back with me soon. NOTHING!!! I finally wrote again today demanding action and was told to call customer service. I will NEVER order from this company again!!!! They do NOT stand behind their guarantee or their products. They will be reported to the BBB.

I totally agree with the previous comment. Gardeningzone.com's customer service is terrible to non-existent. I recently purchased lacewing larvae and found no live larvae in the bottle. They said I probably didn't know what I was looking for (I did) and to contact them again once the larvae have had a chance to mature. 5 weeks later still no signs of lacewings and they won't answer my emails. I won't use them again.

GardeningZone.com saves the day! We had such a bad aphid problem that it made our backyard impossible to use without getting covered in little green bugs in a matter of minutes. My friend referred me to GardeningZone.com, so I purchased one package of the ladybugs from GardeningZone. I was surprised how quickly they ship them, and the great customer service. They arrived alive and wiggling in a nice container. They come with easy to follow directions. We released them three days ago. I can see that there is a huge reduction in the number of aphids in the yard to the point that we were able to sit outside and enjoy the yard for a few hours yesterday. I am very happy with GardenigZone.com

I ordered lace wings and six praying mantis cases that I recieved March 17. I have not seen on lace wings and I keep the egg cases of the mantis on front porch and check several times a day and still nothing has hatched. I have emailed them at least five times and they have not once responded to my email. I have used gardens alive in the past and never had a problem. This company has the worst customer service and the products are inferior and I would steer all to stay away from using their products and find a more responsible company that stand behind their products. I spent almost seventy dollars on nothing, feel very ripped off.