6350 North Preston Hwy.
Louisville, Kentucky 40229 (United States)
502-957-4365
same

Notes

Brian Williams here. I have had some bugs on the website which have been almost 100% of any problems I have had with orders. In some cases I will recieve payment with no items shown this I hope is now taken care of. I have also had trouble reaching or replying to emails I had hoped this problem was solved but not yet positive but so far it seems OK.
I can say that I am honest and I try very hard to keep everyone happy when they order through me. I have two employes one deals with shipping and paper work I am usually very busy and have had little time in the process of paper work of the orders. The girl incharge of this area has done very well in keeping things organized even through all the bugs and errors. I have replaced many damaged plants and will contiue to do so. I will try my best to keep everyone happy that places orders through me. If you do have a problem you can reach me off my website by phone or email address at pugturd@alltel.net

I will correct any errors that I make if it is made aware to me.

I hope to be a source for rare and unusual plants for all to grow. As a hobbiest and collector, I find joy in doing so. As a buisness person I hope to send you healthy plants that are well grown well packed properly tagged and shipping at a resonable time. THANKS

posted on August 10, 2006

Reviews:

positives
neutrals
negatives

Displaying the 50 most recent reviews

RatingContent
Positive
On Jul 15, 2020, KrautThistle (5 reviews) from Levittown, NY (Zone 7a)

I understand things have been quite chaotic for many mail orders since March and that many fellow gardeners have been receiving poorer than usual plants or lack of customer service for issues. I pray in time things will be resolved and that next year all of us will have much better, happier experiences to report. With that said, I would like to share my recent order experience with Brian's Botanicals. This is my second year ordering from Brian's, and as someone who has been gardening for over 40 years, I've been very impressed with the quality and selection of the plants I was sent. I was one of the lucky ones who did receive order confirmation and shipping email notifications on both my orders as well as tracking information. Last year I ordered a Lemon Punch and Flirtini canna. This year I ordered much later in the season than I usually would and purchased a Cleopatra canna. On both occasions, I received my orders in a timely manner with no shipping issues. Plants were packed perfectly. No damages, not even a bent leaf. Plants were well secured with tape inside the box along with wet newspaper on top of the soil to keep it moist while in transit. Soil was perfectly contained in its pot and still moist upon receiving. All plants have been extremely healthy, with heavy root formation and no signs of the dreaded canna virus nor pest issues. The Lemon Punch and Flirtini cannas were lovely specimens and once planted in my yard took off immediately. The Cleopatra canna Brian's sent me 3 weeks ago was a wonderful surprise: when I opened the box, I was greeted by a 3 foot tall plant with buds already starting (((thank you Brian's)))! Talk about hitting the jackpot if you're a canna aficionado like myself! The only other time I have ever received a "biggun" like that, was from Karchesky Canna (another excellent canna grower). At this writing, Cleopatra has already bloomed three times and I was blessed that the plant BB sent me has the coveted red and yellow bicolor blooms - but also has sent up 2 new canna sprouts which are each different from one another in their chimera variegation, making for quite the sight among all the rest of the tropicals planted in my front yard. Since I have only ordered cannas from BB's, I cannot comment about any of the other plants for sale on the site. My experiences thus far with Brian's Botanicals have been positive and I am looking forward to ordering from them next spring. Will update this review if necessary. In the meantime, If you are looking for cannas, I highly recommend Brian's.

Positive
On Jul 14, 2020, Avoid_L0ver (1 reviews) from Boonton, NJ

I saw one of the plants I bought from another company that was from Brian's botanicals that he personally bred. I had a good experience with the actual plants from this other company so I figured I would just cut out the middle man and go straight to the plant creator himself. I bought another teacup colocasia (mine was the green form from the other site) that was a dark plum color and the tiny dancers. I like to look through the reviews and count on those 90% before a purchase esp when they're recent. I did email him twice and within 2 days I got an email back in 48 hrs when I asked about how big the plant itself would be as opposed to the pot it was grown in. I emailed again about shipping days later because it was radio silence...my money was taken immediately of course. I am big on customer service and how much a Company devotes to their online stores and social media when trying to advertise. The site is "meh" but they have a brick and mortar store that does a lot of business so I took that into account. I also always pay on line with pay pal so if something happens I have PayPal on my side. The plants just Suddenly showed up one day after about 2 weeks of me checking for shipping. I found the e-mail the same day the plants came. They were packaged great and the size of the tea party plant was enormous compared to what he originally told me it would be in the only E mail I received. The root systems were hardy, healthy, and very well established. Both plants have been growing beautifully. I'm just going to chalk up the lack of email response to the fact that running both the store, website, landscaping gigs, and breeding plants is a huge undertaking. So, after this Long winded response which I am sorry about lol, I would definitely order again and actually and doing so today. The lack of customer service really does stink in addition to the shipping details taking forever, but I have had issues with very well known and reputable companies in this area the last month too.

Negative
On May 20, 2020, luisjo (1 reviews) from Peoria, IL

I have the same bad experience as the previous buyers. I rarely write reviews and luckily I have had great experience with other plant online sellers but not with Brian's Botanicals. I ordered 2 alocacias ( a Frydek alocasia, a Stingray alocasia and a carnivorus plant). Pre-ordered when they just became available on his website but did not get what I ordered. Although he refunded one of the items prior to sending the remaining of the order (which he did not communicated prior to sending the order) and received a very common water plant weed instead of a Stingray alocasia. The carnivorous plant was in such bad condition that did not reflect what was described on the website. He mentioned that he sent the refund for the incorrect item but was never received through Paypal. There is no Customer Service and as the previous buyers described, don't expect to get quality plants, if at all what you ordered. Would not recommend them.

Negative
On Jul 18, 2019, Kylie2x (7 reviews) from Millsap, TX

Posted on July 16, 2019, updated July 18, 2019 I purchased 3 Thai Giant Colocasia @12.99 ea. They arrived some what parched. 2 began to show signs of new growth 1 didn’t. I removed it from the pot it arrived in to find a nugget between the size of a quarter and a nickel. I was shocked anyone would sell that .. 1 root not established. I contacted the company twice sent pic’s and have not received anything from them. Very Dissatisfied with their Customer Service and plants and would not recommend.


On July 18th, 2019, Kylie2x added the following: Purchase was made June 11,2019

Negative
On May 22, 2019, pixelation (1 reviews) from Houston, TX

I ordered a Philodendron Hammerhead Gold from this nursery. What came in the mail was a fresh cutting with long, broken aerial roots stuffed in a pot with soggy soil. It seems like someone was in a rush to get orders out and didn't take the time to carefully pack the aerial roots during the potting process. Two of the four leaves were half cut off and already browned. The cutting is now being propagated in a water. I would have been happier if this came as a cutting with all aerial roots remained intact for faster propagation. Won't order from them again.

Neutral
On Jun 22, 2017, SCplantsZ8 (3 reviews) from Belton, SC

Posted on June 12, 2017, updated June 22, 2017 I have ordered plants twice from Brain Williams. The first time (2015) the transaction went well. The plants shipped within one week and the plants were large for the price paid. The second order occurred on April 17, 2017. Brian charged my account immediately even though the plants did not ship until May 9th. I also never received a emailed list of the plants that I ordered or a estimated time that the plants would ship. The plants finally arrived on May 11th. All of the plants looked good except the Tetrapanax Papyrifer steroidal giant. It only had one leaf that was wilted. I immediately planted it. The one leaf died and the plant began a slow death spiral. On June 5th the plant was officially dead. I emailed Brian about the problem and never received a response. I guess this experience will end up costing me $27.99 plus shipping. It appears that service after the sale is nonexistent.


On June 22nd, 2017, SCplantsZ8 changed the rating from negative to neutral and added the following: I would like to update my experiences with this company and change the rating. I still cannot describe my experience with Brian's Botanicals as positive, but I did receive replacement plants. I was shocked when it arrived because I did not receive any email directly from any employee at Brian's Botanicals about my situation prior to shipment.

Positive
On Jun 24, 2016, snorky1 (3 reviews) from Tallahassee, FL

contacted brian via email to get a feel for him and his buisiness asking for pictures of his nursuery, plants ready for shipping and green houses. i got a responce in about 48 hrs with pictures i requested. i got a good feeling from his reply and pictures that he cares about what he does to share it with other people. i ordered 4 breeds of colocasia gigante through his website and silly me ordered on a tuesday and his site clearly states he ships on tuesday and if you order on a tuesday this time of year your order will ship the following tuesday. the following tuesday i recived a tracking number and it was shipped usps and took 2 days and came in good shape for being sent during the summer, all plants were wrapped in paperfrom pot to top to protect them along with the pot having paper taped over the tp to keep the roots moist as long as possable, only 1 plant was looking stressed on delivery. i planted every one of them the same day recived and all look good so far . all seem to be spot on for the breeds i ordered and i say thank you brian and your team for loving what you do and sharing it with us via the internet and usps :o)

Positive
On May 1, 2015, orb217 (1 reviews) from Draper, UT (Zone 7a)

I was sorry to see that others have not received good customer service from Brian as a result of his website's order system. This was my first time ordering from his website and I agree that he should update his website order system to let you know that your order was received and to send you a copy of what you ordered (I tend to forget what I've bought since I have multiple orders at a time on occasion). However, after emailing him on April 29th I got a response within 12 hours. I've ordered through his eBay shop a number of times, and his plants are top notch! With eBay, you get all of the order details of the sale. I think he's perhaps used to the eBay system more than his website order system (I'm guessing) because the only initial acknowledgement I received was from PayPal. Again, after I emailed him he did respond promptly. Please don't hesitate ordering from him, communication issues aside, the plants are incredible! Also, go check out his reviews on eBay, his positive ratings are 99.6% with 4,228 reviews. Ben

Negative
On Mar 24, 2015, Steve_in_France (1 reviews) from Near Paris,
France

We have been in the USA for seven years, so ignore the Steve in France bit, it's from when I was growing exotic plants near Paris. Now . I'm encountering the same problem as a 2014 review. Believed I'd ordered and payed , turns out I have payed and there is no record of what I ordered. I'm now supposed to send a list of what I ordered. This seems to happen so often that Brian's Botanicals has a form email to send out. I've ordered from Brian's botanicals for the last seven years , skipped the last two years. The process in the past was painless. Not anymore ! Paypal as always is the Comcast of internet payments. Amazon payments I never have a problem with. I now have to spend time making sure I get my money back, 133 dollars . Must add up in lost sales over time.

Positive
On Jul 30, 2014, BooBam378 (2 reviews) from San Antonio, TX

I've ordered from Brian's a couple of times. The first thing that anyone should know when first ordering from them is they deliver a good product. I've ordered the same plant from another vendor and Brians is always a little better, most notably, better root development than the other vendor. The one thing Brian's is not good at is communication. When placing an order you might not get confirmation except from your PayPal receipt. It might also take them a week or more to ship out. That is not a problem with me as I already expect that with them and know they will send a very good plant at a reasonable price. In short, I would always recommend them, and will be going back for repeat business. Just know that communication will not be up to par, but the product they deliver will more than make up for it.

Positive
On Jun 5, 2014, riosamba (21 reviews) from Marlboro, NJ

Posted on June 5, 2014, updated June 5, 2014 Posted on July 13, 2013, updated June 5, 2014 Posted on June 2, 2013, updated July 13, 2013 I just received my first order from Brian's and am very pleased. All of the cannas I received looked strong and healthy. They were wrapped and boxed very well All are leafed out and show absolutely no virus signs. I placed 2 more orders and wish I could buy more.


On July 13th, 2013, riosamba added the following: I have received many more cannas from Brian's Botanicals. There were a few plants that were iffy and they replaced them immediately. I have over 500 cannas currently growing and am extremely satisfied with this company. Their cannas fit right into my garden and in some instances outshine other plants. A very good vendor to buy from.
On June 5th, 2014, riosamba added the following: I received over 35 tissue cultured cannas from Brian this year. The plants were among the best I have ever seen. He is a bit expensive but with the quality and size of what he ships the plants are worth it. I will buy from them again, and again
On June 5th, 2014, riosamba added the following: I wanted to add I have never had a problem with their customer service and get very fast responses to my questions.

Negative
On May 4, 2014, vorlonken (8 reviews) from Andover, CT

Posted on May 2, 2014, updated May 4, 2014 Posted on May 2, 2014, updated May 2, 2014 I'm going to start off with a neutral rating in the hopes of changing it to positive in the very near future. I placed an order through Brian's web site last weekend. I got a paypal confirmation but it doesn't list the individual items that I bought, only the total. I never received any confirmation that showed what I ordered - a standard practice that people expect. I wrote to Brian to ask him about this; I needed a reminder of what I bought because I wanted to avoid duplicating one of the items I *think* I ordered when I go to a semi-local nursery this weekend. I never got any reply. I also sent Brian a second email asking him a question unrelated to my order and I never got a reply to that. This morning, about 5 days after I placed my order, I got a paypal refund of my entire order amount WITH NO COMMENTS from Brian to explain why he was making the refund. I sent him an email asking why I got a refund, were all the plants out of stock? No answer so far. I sell plants through a web site and I personally confirm every order right after paypal alerts me to a payment, thank the customer for their order and tell them when I will ship. I answer all questions, even from people who haven't ordered from me. Communication is as important as quality plants.


On May 2nd, 2014, vorlonken added the following: Correction: There was a comment with the refund notice. It read, "Order is being refunded due to previous circumstances." I have no idea what that means. I don't think I've ever ordered from him before!
On May 4th, 2014, vorlonken changed the rating from neutral to negative and added the following: I made two attempts to contact Brian to ask him what he meant by "Order is being refunded due to previous circumstances." So far I have been ignored.

To the best of my recollection there has never been any unpleasantness between Brian and I. I have conversed with him in the past and had normal communications.

In my opinion Brian is being extremely unprofessional, and worse than that, he's being childish. Why ignore a sincere request for clarification?

If I were a potential new customer of Brian's I would wonder if he was going to cover his ears and say "la la la la la" if I ever wrote to him with a problem or a question about a plant. If he can't be more mature than this then maybe he should rethink a career that requires customer service and other forms of complex adult behavior.

Positive
On Apr 16, 2014, LanfrancoLeo (9 reviews) from Harrisburg, PA

This year I ordered a Thai Giant colocasia and Stuttgart canna. Let me tell you that when I receive the canna I was amazed!! The tuber was so huge that barely fit on my garden spot!!! I am expecting to see a nice tropical corner on my backyard this year. The Thai giant colocasia are vibrant fast growing plants...I received on Friday,both plants looks fine, after only four days,despite my concens, both plants made a brand new leaf, indicating a really vibrating growth considering that when I received no one plant shown the new leaf formation at day 1.If you grow colocasia before a new leave within a week is a really good sign of healthiness of the plant!!! I have to say that the ONLY bad side to order on Brian`s Botanical is the late answer on your e-mail...I contacted him a couple of time during my order and before my order...you need to remind him to answer your e-mail otherwise you are going to receive a late answer or not answer...It is sometimes a bit disappointing but the quality of the plant, the time of delivery and quality of shipping is exceptional and counterbalance very well this little defect...

Positive
On Feb 13, 2014, Combit (1 reviews) from Lindenhurst, NY

AAA+ rating. If I'm buying anything tropical and Brian has it, that's where I'm getting it from. Last year there was a screw up with an order and Brian had it corrected in a matter of days. Last year my Mekong Giants and Basjoo's arrived about 18" tall and by the end of the summer were anywhere from 10'-14' tall. Not bad for zone 6B. Hopefully I won't kill them over this monster winter. I have a dozen new plants I just order from him and one thing I know, if they die, I will be the murderer. Never got a bad one from him and he's great to deal with. Tony S.

Positive
On May 23, 2013, pghflowergirl (3 reviews) from Arnold, PA

This was my first time ordering from Brian's and it won't be my last. I ordered 3 different types of elephant ears 6 plants total. They all arrived and were packaged very nice. The paper in the top of the pots was still moist. I unpacked everything and have them in the kitchen window because its supposed to get cold here tonight. These were by far the nicest looking plants I have ever received in the mail. The Thailand Giant's were over 18 inches tall. Everything looked extremely healthy. I have never been so pleased.

Negative
On Apr 24, 2013, Khadley (1 reviews) from Bolinas, CA

Dear Brian, I placed this order almost a year ago. I have been a gardener for almost 50 years, so I don't tend to give up on plants. I can bring almost anything back to life, take cuttings, etc but I have to tell you that I have been really disappointed with the plants I ordered from you. I have several kinds of Musa in my yard before I ordered yours that do just fine. Yours, not so much. After a year, they are not even 18" tall. The gingers and cannas are the same, sad little things. Not sure what else to say except I will NEvER order from you again because I can't afford to make that expensive a mistake again. Kathryn Hadley

Positive
On Oct 13, 2012, biggfurrydogz (4 reviews) from Auburn,
United States

I found Brain on eBay before reading any reviews on Dave's Garden. I am really glad I took a chance and ordered from him, while I have bought and sold many items on eBay over the years, ordering plants was new territory. The packaging was excellent, the shipping very prompt and the plants surpassed my expectations!!! Shortly after they arrived we repotted them, put them outside and they took off with each new leaf bigger and more interesting! I would definitely buy from him again. A+

Positive
On Apr 27, 2012, bingo2005 (4 reviews) from Providence, RI

Just received my order of aroids.They are large plants compared to others I purchased from other vendors.Look extremely healthy.Excellent packaging,very fast service.I'll be returning to this grower in the future.Great job Brian.

Positive
On Apr 21, 2012, Toddott (20 reviews) from Kentwood, MI (Zone 5b)

Saw Brian's Botanicals on EBay. Ordered online. Good size, healthy plants, packaged well. Will order again.

Positive
On Mar 24, 2012, elderberrypress (6 reviews) from Oakland, OR

Called Brian and he answered in person! The philodendron he sent me is gorgeous and healthy and packed well in paper. He's rooting two more for me. The order came Fedex and fast, too. Great site and a nice guy. I'll order again.

Positive
On Oct 7, 2011, justalilrowdy (3 reviews) from Clearlake, CA

Great experience with this company. Very professional and quick service. Plants arrive healthy.

Positive
On Jun 25, 2011, meplant (8 reviews) from kelso, WA (Zone 8a)

Posted on March 10, 2011, updated June 25, 2011 Posted on January 24, 2011, updated March 10, 2011 My order arrived within 2 weeks from the time I ordered...He offered to use a heatpak (my choice) so I could receive my order quickly...The plants arrived JUST fine, as they had to travel from the East Coast to the West Coast...I WILL be ordering from them again...Communications was great...Letting me know when they were shipped would have made this purchase perfect!!


On March 10th, 2011, meplant added the following: Another great purchase from Brian's...Order arrived 5 days after ordering and plants in perfect shape...Thanks Brian!!!
On June 25th, 2011, meplant added the following: I only need to use one word to describe Brians Botanicals: AWESOME!!...The plants he sends are outstanding...Of course I WILL order more :)

Positive
On Jun 10, 2011, Toni05 (61 reviews) from Brookfield, IL

Posted on June 10, 2011, updated June 10, 2011 On May 16th, 2011, 'first-time buyer,' I ordered a Papaya from Brians Botanicals. When it arrived, I was surprised by its size. It stood 18+" in height, the trunk approximately one-inch diameter.. Roots are full, white and healthy. His prices are very reasonable, considering size. Papaya was well-wrapped...Shipping prompt. I'm happy I found Brians' Botanicals. Thanks, Toni


On June 10th, 2011, Toni05 added the following: My second order from Brian's Botanicals Brian's Botanicals has beautiful, healthy plants. Since I was happy with my first order, I decided to place a second: Two Musa Basjoo's, and one Musa Siam Ruby. All three Musas are large. The Basjoo's, which are a little shorter than Siam are 18" tall, the Siam 24". For a young Banana, the Siam's leaves are quite red. I'm more than satified with my purchase. Plants are wrapped with care, shipping, fast. Keep up the good work, Toni

Positive
On Jul 12, 2010, rjhatl (4 reviews) from Tucker, GA

I've made several purchases of colocasias and allocasias from Brian's Botanicals, and I've been extremely happy with all of them. They do a great job of packing plants for shipment, and all are healthy on arrival.

Positive
On May 16, 2010, CherokeeGreg (18 reviews) from Fresno, CA (Zone 9a)

Posted on April 9, 2010, updated May 16, 2010 Posted on August 22, 2009, updated April 9, 2010 First of Im happy with my first order. I ordered a Ensete Maurellii red banana and a Canna Intrigue. I was very happy when I opened the box. Very nice plants. I ordered of of EBay after that I found out Brian is a member Of DG after reading the raitings I did another order before I received my first order. Im proud to say im a new Brians Botanical customer.Keep up the great work. My banana looks like its been there forever. Thanks Greg Fresno,CA zone 9


On September 8th, 2009, CherokeeGreg added the following: My second order arrived the banana plant was great ,there was a canna missing from my order. I contacted the company. They sent the canna ASP ! Let me tell you I was even more satisfied. The canna was excelent. In fact there was more than one in there ! I would order from this guy again great service great plants. Thanks
On April 9th, 2010, CherokeeGreg added the following: Well I keep coming back. I placed another order.I received the Musa Thialand Black and the Musa Saba. Again great plants. Thanks again. A happy California customer
On May 16th, 2010, CherokeeGreg added the following: I just received another order from Brian. It was the pink sunburst cannas. Again a great plant great service. All my bananas cannas and elephant ears I received from Brian are growing great. Another great order. Thanks

Positive
On Mar 28, 2010, Saltydoc (3 reviews) from Silver Spring, MD (Zone 7a)

I have ordered from Brian for a number of years. I find the quality, size and variety of plants available to be quite positive. Shipping has been prompt and the plants all looked great on arrival and have survived and are doing nicely. Brian has also always responded to questions about the plants with knowledgeable expertise. A big positive from me!

Positive
On Mar 4, 2010, Datura777 (1 reviews) from Old Lyme, CT

I have ordered from Brian for the past two years. His plants are very healthy and ship very fast. I have called him on the phone, and he takes the time to answer your questions. I have nothing but positive things to say about Brian. Great Job!!!

Positive
On Jul 20, 2009, DanKistner (2 reviews) from Winter Haven, FL (Zone 9b)

I purchased the A. Borneo Giant from Brian. Came quick and was very healthy. The plant is doing well, putting out a new leaf about every week 2 times the size of the last one. Although he never did leave me feedback on ebay... When I contacted him on how to care for the Borneo Giant, he quickly responded with his advice. I admired that. Knowledgeable person, does great work for what little help he has.


On August 10th, 2009, DanKistner added the following: Got Feedback on Ebay... Not that it was a big deal but now I am even happier! My borneo Giant is doing well!

Positive
On Mar 27, 2009, jimmy2 (14 reviews) from live oak, TX (Zone 9a)

i order giant strian colocasia, came in today very healthy and boy it came fast to me in the mail, luv prompt service, great selection of rare plants, will recommend, and will order agian soon thanks jimmy2


On May 12th, 2009, jimmy2 added the following: i reordered jacks giants ee, and another giant thialand ee, give a a+ great service

Positive
On Mar 2, 2009, BobGoblin (1 reviews) from Vinton, LA

I started doing business with Brians Botanicals before I was a member of this site. For tropicals and aroids, Brians Botanicals is hands down my favorite online nursery.

Positive
On Oct 15, 2008, blonddude (2 reviews) from Los Angeles, CA

Ordered and got a confirmation via PayPal. Sent email and a note in payment to ship to another address. This was confirmed in a return email from Brian. Plants were shipped to wrong address. Plants were dead. I contacted Brian who acknowledged the mistake and said it must have been one of his "new employees." Brian said he would send replacement plants. Never received plants, email or phone calls. Followed up via phone and email-nothing. Could not dispute via PayPal, as it was over 45 days. Buyer beware.


On November 13th, 2008, blonddude changed the rating from negative to positive and added the following: 13 November 2008 After a few emails, Brian shipped me a replacement shipment. All the plants were fine specimens and in good shape. The communication took a long time-months!-but in the end, it all worked out. brian was good to his word.

Negative
On Jul 12, 2008, jerrytate (11 reviews) from Lake Charles, LA

ALMOST NEUTRAL. THE THAILAND GIANT COLOCASIA WERE TOO SMALL TO SHIP. ONE ROTTED DURING SHIPMENT AND THE OTHER NINE SOON FOLLOWED. THEY WERE PACKAGED EXCELLENTLY. NO MORE TISSUE CULTURE PLUGS FOR ME.

Positive
On Jul 4, 2008, Hemhostaholic (30 reviews) from Kershaw, SC (Zone 8b)

I ordered 3 different items from BB. 'Siam Red' Musa, and 2 different Colocasia, pink stemmed variety and a variegated/splotched one (can't remember the cultivars at this time.) I placed the order and with in 1 week of placing the order had the three items. I could have ordered the 'Siam Red' Musa from several other sources but chose to order from a fellow DG'er; also BB had the cheapest price for 'Siam Red!' I feel that DG'ers are a huge "family" and I would rather support/order from other DG'ers than other online nurseries when possible. The products: GREAT! The service: Great! I will be a repeat customer in the future!

Positive
On May 24, 2008, TropiSocal_dave (2 reviews) from Garden Grove, CA (Zone 10a)

I received my banana plant in good condition and in good time.

Positive
On Apr 10, 2008, msorchid (1 reviews) from Santa Fe, NM

I ordered some very rare peperomia plants from this company. I have ordered these from two other companies and both experiences were horrible! One place sent me something else entirely and the other sent me mostly dead plants. When I ordered from Brian's Botanicals, these peperomia rotundifolia all arrived VERY healthy, big and ready to pot! This was about eight months ago and they are THRIVING still! Thank you for offering nice, healthy plants we can't find anywhere else!

Positive
On Feb 7, 2008, kathy_ann (25 reviews) from Judsonia, AR (Zone 7b)

I've bought several plants from Brian from his ebay auctions. He's always shipped large healthy plants and reasonable priced shippng . I've always been pleased. He's been helpful with all my questions as well.

Positive
On Aug 26, 2007, jrozier (12 reviews) from Edgefield, SC (Zone 8a)

I was happy with my purchase and will buy plants from Brian's Botanicals again. The plants I purchased were nicely packaged and quickly sent.

Positive
On Jul 18, 2007, pheitmeyer (1 reviews) from Mesa, AZ (Zone 9b)

3/4 of my north tropical garden I ordered from Brian, including banana, philodendron, and alocasia. Some of the philodendron were speciality. He shipped quickly and the plants were delivered as promised and packaged to survive the AZ heat. I've never had a bad experience dealing with Brian, either thru his ebay store or @ briansbotanicals.net, and all the plants are doing great!

Positive
On Jun 25, 2007, largosmom (1 reviews) from Newport News, VA (Zone 7b)

I purchased colocasia coffee cups this spring and received them quickly and well packaged. They are doing well in my zone 7b garden, and are about 3 feet tall at the moment and getting larger with each new leaf. I'm new to aroids, and had a couple of questions that were answered well. Laura

Positive
On May 18, 2007, GrowHappy (5 reviews) from Nottingham, MD (Zone 7a)

I placed an order for 2 philodendrons last Wed. night. On Monday evening I emailed Brian to ask when the order might be shipped. He responded almost immediately that the plants were packed earlier that day and would be shipped USPS the next. The plants arrived today! Both were healthy and VERY well packaged. One of them was much larger than I expected. I will do business with him again. Gorgeous Philos, Brian!

Positive
On Apr 20, 2007, Carter (26 reviews) from Houston, TX (Zone 9b)

I have been happy with orders from Brian in the past. There was once a mix up, but it was handled quickly and I was pleased with the result. Nice healthy plants were sent and he was very communicative with me. Overall, I'd be happy to order from again.

Positive
On Apr 20, 2007, rylaff (18 reviews) from Niceville, FL (Zone 8b)

Very pleased. Communication was good. Shipping was quick and all items were packed with care. The plants were all a good size. One was much larger than I anticipated. I will definately be a return shopped to his website.

Positive
On Apr 15, 2007, Roz (4 reviews) from Gulfport, MS (Zone 8a)

Plants arrived in ecellent condition, and I was surprised to see how large most of them were. Will order agin soon!

Positive
On Feb 23, 2007, jpolk34 (10 reviews) from Hattiesburg, MS (Zone 8a)

I ordered (3) of the Musa 'Bordelon' banana's from Brian's and they arrived yesterday in great shape and even larger than I thought, about 2' tall. Brian's Botanical's kept me informed via email on the status of my order and let me know when they shipped out. I will definitely order from them again in the near future. This is truly a first class operation that sells beautiful, healthy plants.

Positive
On Nov 10, 2006, (0 reviews)

I placed a simple order with Brian's Botanicals after viewing an Ad here on 'DG Classified Ads'. I received superb specimens well packaged and beyond what was described in the Ad. Very pleased and look forward to placing another order with this Vendor.

Positive
On Sep 24, 2006, Hikaro_Takayama (6 reviews) from Fayetteville, PA (Zone 6b)

I decided to make the 8-hour trip from PA to Brian's store so that I could see his operation firsthand. I originally intended to just reserve some plants for next spring, but ended up buying about $120 worth of plants and making the trip back with a fully loaded car (Colocasias hardy gingers and Petasites on the back seat and a Tetrapanax, two Trachys and a few other plants on the passenger side floor). I was greatly impressed with Brian's operation as well as the variety of plants he had, as well as his being able to tell me what he has had make it through the winter or not (invaluable since he is in the same climate zone as me). All the plants at his store were healthy and vigorous. I will not hesitate to buy from him again, and I look forward to going there next spring to get some of his Cannas (especially the Musafolia) and a few other plants.

Positive
On Sep 2, 2006, Madisonwigarden (10 reviews) from Madison, WI (Zone 5b)

I ordered three plants from this company. Like other postings, I also received no confirmation other than my Paypal receipt. After 10 days and no plants, I sent an email. No response. Sent another. Brian then emailed me and said he received my payment but didn't have my order, and requested that I resend my order. I replied, and my plants arrived shortly after that. Two were great, one was broken at the stem. I emailed him, along w/ an attachment of a photo of the broken plant. Brian immediately responded, and then sent me a replacement plant right away. My impression is that this company is trying hard, and will follow through on its promises, even though each email isn't immediately responded to. Brian is honest, and I would order from him again. What more can you ask for: honest service, and a remedy if problems arise? That's all any of us can do.

Negative
On Sep 1, 2006, fly_girl (6 reviews) from The Woodlands, TX (Zone 8b)

I just received A. Robusta and A. Brian Williams in perfect condition. They are a nice size and very healthy. I definitely will be shopping there again.


On January 1st, 2008, fly_girl changed the rating from positive to negative and added the following: I placed an online order a few weeks ago and completed the transaction with the order going to a different shipping addy than the billing addy. The order seemed to go through okay but was sent to me not the gift recipient. I had to re-ship the order. I called Brian and my complaint did not seem to be taken seriously and the only solution offered was to have the items re-shipped, at my expense. I will not be ordering from this company again.
On January 1st, 2008, fly_girl added the following:

Negative
On Aug 10, 2006, madeintheshade (2 reviews) from Avondale Estates, GA

Unfortunately I have to add to the negative commentary. Good business is about communication and follow through. This company does not seem to know how to do either. Like another posting here, I never recieved a confirmation other than a paypal charge. An initial E-mail inquiry went unanswered. I then received a box of plants that I did not order and one of the plants had no id. No packing slip was included. A second inquiry to Brian's still has gone unanswered. I never received the plant I ordered nor any explanation for the mistake.

Positive
On Aug 10, 2006, ashleykelly (1 reviews) from New Iberia, LA (Zone 9a)

I have never been disappointed in any of the unusual plants I have ordered from Brian. They have always been of great quality, packaged well and fairly priced. He is very knowledgeable and willing to help, and I will continue to purchase from him to further my collection of tropicals.

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