Gardening Warehouse Direct (formerly Gardening Supply Warehouse)
Conservatories, Sheds, Greenhouse Kits and Materials, Supplies for Greenhouses1221 California Lane Suite 100
Arlington, Texas 76015 (United States)
Reviews:
Displaying the 7 most recent reviews
| Rating | Content | |
|---|---|---|
| Negative | On Nov 24, 2009, SotKat (2 reviews)
from Athens, Greece Posted on November 12, 2009, updated November 24, 2009 Posted on November 11, 2009, updated November 12, 2009 Very unpleasant experience... And it's not over yet... It might get worse if I don't get my money back. I placed an order of $ 392.94 on October 16th, got a confirmation e-mail. Paypal transferred the money to them and since then... absolutely NOTHING. I have been trying to contact them four weeks now, by e-mail, by phone, through paypal's Dispute Resolution process... NOTHING... I will never try it again... On November 12th, 2009, SotKat changed the rating from negative to neutral and added the following: I have just received an e-mail from them through the PayPal Dispute Resolution centre stating that they had problems with their computer systems for several weeks. They asked if I still want the stuff to be shipped to me or if I want a full refund. On November 24th, 2009, SotKat changed the rating from neutral to negative and added the following: After 11 days from their last sign of life, still no news about my order... Still no answer to my emails. This is ridiculous... What kind of problem is that? Can't they even contact their clients (who have already paid for stuff a month ago and GWD hasn't even shipped yet???) | |
| Negative | On Nov 19, 2009, Williampaul (3 reviews)
from Scottsdale, AZ Posted on November 08, 2009, updated November 18, 2009 Posted on November 04, 2009, updated November 08, 2009 They take forever to ship {Still waiting for my order or any answer to 3 emails}, do not answer emails. Never again. On November 8th, 2009, Williampaul added the following: It is now Nov. 8th, 2009. I placed an order {$150+} on Oct 25, and received a confirmation number by email immediately. They have not responded to numerous emails asking for a shipping date, and don't return messages left on their telephone mailbox {no one ever answers the phone}. I wonder if they are still on the planet. williampaul On November 19th, 2009, Williampaul added the following: It's now Nov. 18th, and Gardening Warehouse Direct has still not answered my emails or phone messages. My order, which they confirmed on Oct. 25 by email is in limbo. Bad business. williampaul | |
| Negative | On Nov 11, 2009, grootdej (1 reviews)
from Deventer, Netherlands I can fully agree with Williampaul's sad experience with Gardening Warehouse Direct. On 14 October 2009 I ordered a plastic greenhouse (Planthouse 3) which is difficult to obtain in my country. I paid them $ 63.18 via PayPal. I also got a confirmation email. Up to now, I did not receive the greenhouse ordered. On their website under 'MyAccount' it is said that the order was received and paid but no further action is communicated there. I have sent them 4 emails but they never answered. Nonetheless, on their website they state that they try to answer within 24 hours! I think this company is fraudulous. I consider filing a complaint to FBI's Internal Crime Complaint Center (IC3). Jan de Groot Deventer/HOLLAND | |
| Positive | On Feb 22, 2007, huggle002 (13 reviews)
from Fort Edward, NY (Zone 5a) I ordered a number of items (pots, Orchid food, soil) for an Orchid delivery I was to be recieving. I placed the order on Febuary 7th, and according to their website, it shipped on the 13th. The Orchids came today, and I had not yet recieved the needed items from Gardening Warehouse Direct. I called there to find out if they had a tracking number, and the woman who answered was as nice as can be. They are overnighting another order to me-and then checking into the problem. I should also mention that I placed the order with them because not only did they have everything I needed, I also found their prices were terrific on everything I was looking for. Every company should have customer service like this. I will not hesitate to purchase everything I need for both my Orchids, and outdoor garden in the future. On February 22nd, 2007, huggle002 added the following: Just 5 minutes ago, the UPS guy came with the original box. Fortunately, I was able to reach Gardening Warehouse Direct, and the other order had not left yet. I just want to say that this company has all of my business in the future-they really know how to handle their customer service.... | |
| Positive | On Dec 6, 2006, hem_iamy (10 reviews)
from Albuquerque, NM (Zone 7b) Generally I would avoid any company with "direct" in their name based on reviews I have seen, but gave them a try as they offer the "Light Flurries" projector at a better price than I had previously encountered elsewhere. Email communication was prompt and updated regularly as to status of order, item arrived today and is in great working order, stopping traffic :) | |
| Positive | On Mar 14, 2006, flowerjean (5 reviews)
from Central, IL (Zone 5a) I have ordered twice from this company. Both orders were acknowledged right away and arrived exactly what I ordered and fairly quickly. The pots I ordered were good quality for the price. | |
| Positive | On Jan 2, 2006, SandiTX (2 reviews)
from McKinney, TX (Zone 7b) I ordered medium Alifor from GWD & it arrived very quickly. | |