Tropilab® Inc.

Not to negate any of the bad feed backs for this company I'm still compelled to offer my 5 stars to them. Such a unique business, complaints of bugs (microscopic larvae?) and flesh surrounding seeds? I've only bought their tinctures and don't know of another company such as this.

Posted on August 2, 2013, updated August 11, 2013 This company is definitely a hassle as other have mentioned. Not only did my order take a while to get to me, but two of the bags of herbs that I ordered contained plenty of bugs! One of the bags was also 4 months past their own "expiration date". Really? You label the bag with your own expiration date then still have nerve to send it to me when it is 4 months past that date? I have contacted them regarding a refund for the bug infested bags, and they still have yet to issue one despite claiming that it would be done in 1-2 days. I have contacted them a second time so we will see how long it takes for them to issue a refund. I have proof of everything I claim here (video of the bugs, all emails, extra pics) so there can be no disputes from them.

I ordered tinctures from Tropilab. I wanted them shipped to Norway. Before I ordered I had read most comments here. And the summary on top showed some negative reviews and very few positive from the last 7-8 years. However I took the chance and ordered. I promised them to write a good review about them if the order went as i would expect. They answered all my emails pretty fast. They signed their replys with, (to me) weird names like Statia G, Delonix C and Jemini S. However despite these weird names they delivered what I ordered within good time. All in all Im very satisfied with my deal with Tropilab. Whether or not the tinctures will work to kill my unwanted viruses, is an entirely different case. And that the tinctures tasted really bitter and awful, was also as expected!

I ordered Mullaca (for herbal tea use) on February 26th. On their website it says they gather whatever you ordered when you place it so I was patient for a while, but finally on April 2nd I emailed them asking where my order was. I received a generic response and a few days later my "order" arrived. It looks like they just pulled a bunch of lawn clippings, dried them out and shipped them. For padding it was a CVS circular, which I find to be unprofessional. Additionally, like another commentor, within a few weeks of placing this order I too had fraudulent activity on my debit card. Maybe it's a coincidence, but I for one will not be ordering from them again. I don't even feel like attempting to try to get a refund-seems like it would be a hassle. I'll just chalk this up as a learning experience and warn others.

I live in Chicago and because of the warm temperatures I figured I would take advantage and place orders from three different seed companies on12/4/12.When I had received two of them and not Tropilabs I proceeded to contact them on 12/12/12 with. Hello Tropilab's,I still have not received any notice via email, my bank account or by mail any idea of when the seeds will be shipped? Order# 10246651 and to my surprise I did receive an email the same day with: Dear.... Unfortunately these seeds are not available at this time. Please make another selection Your card was not charged. Regards, LINDA V. Customer Relations TROPILAB INC. First, I get when seeds are not available but Tropilabs could have contacted me sooner.considering they contacted me the same day for my inquiry of "where is my order" but were unable to contact me to let me know that they have not one seed packet on my order. I did find the seeds else where but temperatures were to plummet and that would not be enough time to receive my order. Thank you for the delay Tropilabs Second, If I wanted to make "another" selection I would have. So let me randomly pick seeds so I can place another order? Really Third, the seeds are still available online for sale as of 1/02/12. Hey here is Idea... Take them off, or say "sold out", "Out of stock" something. Fourth, not even an apology. Sorry must have been taking it to a whole new level. So my suggestion would be to find your seeds else where, from a company who actually cares and understands what it means to be a gardener.

I ordered some Bosenbergia pandurata and Curcuma xanthorriza rhizomes from Tropilabs in late May 2011, While it did take a long time to receive the order (about 8 weeks) they kept me up to date and responded to all inquiries promptly. They have a wide variety of plants that I could not find anywhere else, and considering that they had to harvest my material from their farm in Surinam (I think) the time delay was not unreasonable. Most important was that the specimens arrived in great shape and gave me some nice healthy plants. I would recommend Tropilabs with the reminder that you may have to wait for your order to be completed.

I ordered Banaba leaf tincture. I came in a reasonable time and as promised. I'll order from them again.

Posted on February 3, 2010, updated February 21, 2010 Posted on January 21, 2010, updated February 3, 2010 As of this writing, this order is still in processing/shipment. Ordered on 2010-01-15. Upon reading all the reviews here, I wanted to give mine play-by-play, to hopefully dispel the negatives, since I believe these folks are good people. I don't know them, but they are neighbors, having an office in my hometown, St. Petersburg, FL. Over the past few years they have answered all my calls and emails sufficiently, even though I had not ordered until now. I ordered several seed items on 2010-01-15: Phyllanthus amarus- they said is in stock, I should receive in about a week. Areca catechu- they said not in stock, I should receive in 3 weeks. Virola surinamensis- they said tree is not dropping seeds until late Feb/early March, so I should receive them around end of March. No problem. The customer service was very polite. When I supplied her with the critical information, she spelled back the words with the phonetic alphabet (alpha, bravo, Charlie, delta, echo...) to ensure proper recording. It should be noted that one should have a bit of patience when calling, since they speak with a heavy Surinamese dialect. As I understand, they own a big chunk of the Amazon, and ship many items directly from Suriname. I patiently accept the lag in shipping time, and a waiting period if a specie is not producing seeds at the time of order. I agreed to an order subtotal of $13.34 a shipping cost of $6.75 and a grand total of $20.09 I don't know if I have been charged yet, but I have confidence that they will charge only $20.09, and not have any surprise charges. I believe Tropilab is made of good people, and I know KeeGee (spelling?) is knowledgeable. I am excited to have such an extensive collection of EXTREMELY rare species, in my hometown. I intend to consistently update this post as my order becomes fulfilled. Neal

I have ordered eclipta alba seeds over 10 daya ago . they took my email address and said they would notify me when the product is shipped.Lastweek Icalled and KJ said it has been shipped but nobody notifiedme via email ,there is no tracking no given.Ihave ordered stuff from other companies in the past and it doesnt take this long to get your order from Florida to Texas . I left messages on voice mail to find out where my order is. N obobody has returned my calls.I still havent received my order .I WILLWAIT 1 MORE WEEK and if I dont receive my order I WILL STOP PAYMENT.

I have attempted to order seeds twice from this company. Both times I looked and the items showed as available to order but soon after I would get an email saying the items I ordered were not available and that I would need to choose other items. Since I did not want anything else I canceled and after the 2nd try ( 2 months after first attempt ) I gave up.

Ordered Ginger rhizome on Wen. and received Saturday. (3 days to California). They were good size and appeared fresh. Couldn't have asked for more. They also seemed very knowledgeable.

I have ordered pistacheo seeds on early June and so far, no seeds have been delivered to me. I have got an email on 6/16 saying my order had been shipped so I waited the three weeks time for delivery. After this period, I have now sent emails asking for the status of my order, none of them have been answered. Of course, my credit card has been charged on the full amount! I will try to contact them to get my money back but I doubt they will answer!

Had an incident of credit card / identity theft within the 2-3 weeks following my 1st online order from Tropilab.com. Please note that my negative Tropilab-related experiences are nothing more than a factual report of events as they happened & as I perceive them NOT an accusation. It isn't my intention to portray Tropilab negatively, my experiences could have been a combination of bad luck & honest mistakes. I'm reasonably convinced (or so I'd like to believe) that Tropilab wasn't involved in the incident concerning my credit card. These are my complaints: (1) Tropilab sent only a fraction of what I actually ordered/paid for. Be prepared to pay the full amount for your order only to receive about 1/10. (2) I also think it likely the seeds I did get underwent extensive irradiation at customs or during another stage of export/shipment. Only 6-10 seeds out of 250 actually germinated (using heroic effort & many different growing conditions, temps, soils types, soil-moisture/soaking times, lighting, timing, pH, etc). These seeds are considered to be hardy & invasive weeds in the region which I live. The few seeds that did germinate rapidly proceeded to die after failing to grow any larger than a sprout.

Beware, I ordered herbs from Tropilab 6 months ago and have not received them. Tropilab does not answer my emails or phone calls. Do not order from them.

The people from Tropilabs charged my credit card more than I expected without telling me the motive. I make my order in November of 2007 and until 01/25/2008 nothing have arrived. I´ve ordered seeds and rhizomes from them.

This customer received a written advise of the extra costs involved prior to charging his/her credit card. It turns out that the customer did recieved the package with the bought items but did not informed neither the readers of Dave's Garden or us at TROPILAB INC.
We encouraged the customer to e mail us with complaints so that we can correct these if applicable ans/or possible.
Unfortunately this customers has not done so.
This customers has also ordered again with us in March 2008 so he/she is not so dissatisfied as one might concludes reading the comment as posted on Jan. 25, 2008

I am posting a Neutral at the moment because I am awaiting to hear from them concerning my order. Before placing an order, I contacted them to verify that they had the bulbs or rhizomes that I was looking for and to see when they ship, as it was December 2005. The email was answered promptly "Sure ,we have them in stock (planted!)" and they ship year round. I placed the order December 7 for 6 different bulbs or rhizomes at the price of 5.00 each and shipping cost was to be 5.75 and these were to come from Florida as the address shows on their website or that is what I thought. I was charged 53.10 instead of 35.75 and I contacted them and received prompt email stating "The rhizomes are shipped directly from Surinam, South America and international shipping rates apply.These rhizomes are heavy (4 - 5 lb.)! We advise on all our pages that the S & H may differ from what pops up when you order and to also visit our web store page (www.tropilab.com/webstore.html) for the right freight rate." They did have the extra shipping stated that it might be more but the rhizomes or bulbs were not heavy when I finally received them in FEBRUARY 2006. They were very small rhizomes that were in very bad shape and even had rot and mushy rhizomes. I had contacted them via email numerous times because of the delay as I was afraid they would freeze with temps being so cold but this is the reply from them,"Do not worry; the USPS claims that they have heated storage and warehouses." The slow shipping was blamed on the postal service and then after contacting 6 more times they replied," However, this takes too long, we will resent this today or early next week.Regards" so I received the shipment about 2 months after placing the order and received small, rotten and mostly dead rhizomes or plants. The email that was sent to me after they reordered contained the following message, "TROPILAB INC is not reponsible for delays and/or loss of packages by one of the carriers we use. These include postal services world-wide, shipping companies and courier services, such as FedEx, UPS and DHL. Complaints about packages, that are lost damaged and/or with the contents lost, must be reported to the postal service, courier service or shipping company." I loved the website, their prices are great but at the moment I could NOT RECOMMEND them to anyone. I am still awaiting and answer from them as to what if anything is going to be done concerning my order.I will post their response and let all gardeners at all of the groups that I am a member of know what has been done by the company.

Seeds recived quite fast (christmas holidays), package ok. Costs normal. Have to wait to see germoination results... Good public relations!!!

My order was processed in 3 weeks, seeds were still in the dried fruits, and 1 lot of seeds was full of mold. Besides that, they charged 16 $ for postage fees (even if I'm in Japan, that's pretty expensive for 6 seed lot!). In conclusion, it's slow, of bad quality and expensive.

Identified the exact plant I wanted and processed my order quickly. International shipment received in good order.