Rhora's Nut Farm & Nursery

Posted on May 28, 2018, updated May 28, 2018 Thank you very much, Rhora's Nut Farm and Nursery for a very positive experience. We understand the busy Spring season and my wife and I appreciated the kind advice and informing us with booking an appointment to come by and visit your beautiful farm. We hope to order from you again in the near future. Keep up the fantastic job! Cheers! MF

My husband and I went to Rhora's last year, 2017, and spoke to a lady about Russian Almond Bushes which we had found on their website. She was very pleasant and informative. She explained that we should come back in the spring because that is when they would have more in stock. Last Saturday, April 21/18, we again made the trip out to the nursery and this time we spoke with a man. He said that he "thought" he had 3 Russian Almond bushes left and my husband offered to purchase them right there and then. The man said that he preferred that we leave and place our order on line. We agreed and asked if it would be alright to return the following Saturday, April 28/17, around 1230-1pm. He agreed. I tried to place an order on his website. Even though it indicated that the Russian Almond bushes were "sold out" I filled out the order form asking for the agreed upon 3. When I selected "submit" nothing happened. There is a warning against selecting "submit" more than once so I didn't but I wasn't sure if my submission had gone through or not. As a follow-up I sent an email to "rhoras@nuttrees.com" explaining the problem and reiterating my desire to purchase 3 bushes with a pickup date of Saturday, April 28/18. Today, April 28/18, at 1pm we arrived at Rhora's and found the gate closed. There was a "CLOSED" sign hanging from it that indicated they "will return" at 130pm. At 130pm the gate was still closed so I used my cell to call the number on the sign. I introduced myself to the man who answered and he proceeded to admonish me saying that he had told me to place my order on line and that he hadn't received my order so he had figured that I had changed my mind. I explained my attempt to place my order on line, the problem I had encountered and my follow-up email. He argued with me, saying that he had checked his computer "just last night" and there hadn't been an order or email from me. He then began to quiz me on my methods of emailing and, at my confused silence, started to answer himself. I just wanted to purchase some Russian Almond bushes and this wasn't getting us anywhere so I interrupted the seemingly endless loop of "he said, she said, he did/didn't, she did/didn't" and said "I'm sitting outside of your gate right now. I'd like to buy some Russian Almond bushes. Can you help me?" He said "I know!" I'm eating my lunch at the moment and then I'll be going back outside to work! I don't know what I have in stock! I'm very busy! You should go home and place your order on line!" I thank him and said "goodbye". I fully intended to give it another try but the more I thought about it the madder I got! How does he stay in business with such poor customer service? I'm done! I will be taking my business elsewhere!

Posted on August 30, 2015, updated February 27, 2016 We had a similar experience to the previous reviewer, BBETV. We manage an organic fruit and vegetable farm and have been successfully mail ordering and planting trees and plants for the past 15 yrs. In Spring 2015, we ordered 12 mixed trees from Rhora's to test them out. They were responsive to our pre-order emails and helpful with information on the required certificates to import. The problem began once the trees arrived. 3 of the trees were clearly under the minimum size that we had paid for and a bunch more were borderline, even being generous. Almost all of them had inferior rootstock. 3 of them also had their bark cut and stripped because the packer had tied them together too tightly and not padded them adequately. We gave them TLC above and beyond what we normally do to bring them back, but 4 still died. Another 4 are barely hanging on. After the 4th died, we emailed Rhora's, using them same email for all previous communication, to let them know and requested a replacement or refund. They did not respond. That was a couple months ago. It seems my experience is fairly common. We only wish we had done a better web search and found these reviews before I ordered.

I have ordered from nurseries all over Canada , if not all of the nurseries offering edible bearing trees. I order in the name of a large group of permaculture enthusiasts as well as market farmers. We made a small order of about 500$ because after readings some reviews, we were unsure. Well I am glad that we did! The seedlings as a general rule were small, the roots were ''ify'' , there were specimens with breaks, they were all disappointing if I compare to other Ontario and Canadian companies in general. Almost half of my seedlings never woke up despite being planted in ideal conditions and at the same moment and meters away from other nursery supplied seedlings that did spectacularly well. This was observed on 3 farms. I have tried contacting this company several times to ask about their refund or replacement policies, by email, but have yet to get a response. I attend most of the horticultural events and conferences in the area: I am constantly asked where to shop for these types of trees. There is a huge word-of-mouth community, Rhora would do best to remember that the client is always right and be helpful with customer service. There are more and more choices out there. This place, in all honesty, is a total waste of time and money. So disappointing to have to say that, but what can you do when you never even get a response? I waited until now to take it up a notch and gave them the benefit of the doubt, giving them time to respond. The only thing that I can say is that I will turn to the BBB and report them , hopefully get a partial refund. I have had no issues with the other big Ontario nut tree provider, and Quebec has a few really great suppliers now, so I would totally send my money their way, but I strongly recommend you stay away from Rhora.

Hi all, Recieved poor stock and very small, tops were dead on arrival but I tried to grow them anyway. Part of the order survived. When trying to get a refund or replacement was told I had to pay, and that it was my fault. I have been growing plants since 1972 and have done everthing from orchids, vandas, dendrobium, bonsi, black pine, bald cypress, chinese elm, fruit and veggies many others. Then I tried to get a refund and was told no, the offer to buy them again was a good offer. This guy does not honor his commitment in the least and I am sure he will reply with some lie... Oh well lesson learned, do not trust this fly by night outfit.

I ordered two batches of plants, from Rhora's and one from another good nursery in Ontario. I ordered paw paws, nut pines, yellow horn, russian almond, butternut and buartnut. I found the response for a family run business pretty good. I had paw paws coming from the other nursery - both orders arrived on the same day. The root structure was impeccable, even after being in the hands of canada post for 6 days. I would deal with them again - the only issue I have had, minor, is to order 2 bags of innoculant, and have not heard back - but being from a family run nursery in spring understand they are very busy and such a small order is almost insignificant. Their plants are showing great growth I would recommend them.

I ordered some bare root pines from Rhora's Nut Farm and Nursery. I was delighted with the trees that were sent to me. I was equally impressed at Mr. Rhora's knowledge and the love and care that he has for his trees and his willingness to answer all my questions whether by phone or email. I will definitely buy again!!! The service I received was excellent!!! Eleanor N (Kirkland Lake)

I received very poor quality stock (for example, 1 pecan "tree" was 5 inches tall and had a stem that measured 3 mm, not cm, in diameter) and even worse service from this company. They at one point promised to replace the stock that had arrived dead, but then made excuses, yelled at me on the phone, delayed the process for a year, did not send all the trees they claimed they had sent, and finally simply stoped answering my emails or phone messages. BUYER BEWARE!

I placed an online order with this firm for over $500, and although it was late in the season ( they suggest several months in advance), I asked what stock was available at this time. I received no reply. And no reply to further e-mails. Unfortunately, in Canada we gardeners all too often encounter businesses which are not in the business of doing business. They have interesting stock and a very interesting concept, but if they can't communicate, or refuse to- what is the purpose of it all? Mr. Rhora seems to have a big chip on his shoulder according to the last posting, so that along with my experience, indicates you'd be well advised to shop elsewhere.

Very interesting!
Seems my mysterious writter is so sure of himself. Unfortunately there is no truth to his statment about placing an online order or any other e-mails regarding trees that he has given in his statement. Our policy is to respond to request within a day of receiving any contacts on the internet. Obviously this person is contriving to distort the truth, because we are still excepting orders and shipping trees for at least 2 more weeks weather providing. I will leave the readers to draw their own conclusions on the balance of his statements which again are not true.

I have only placed one order with this company, for a selection of bare-root nut trees. In particular, stone pines, king nut hickories, and northern pecans. Their selection is extensive, and their prices are good. The trees were well packaged for shipping, and the order arrived on time. My issue is this: compared to comparable bare root stock from other sources, the trees I received were the worst I've seen. They put the 'bare' in bare-root: hardly any feeder roots, broken tap roots, and all in all, sad looking specimens. To be fair, they did survive, with a lot of tending, but lag far behind similar species obtained from other sources at the same time. I doubt I'd buy from Rhora's again.

I was very impressed when I dealt with this nursery. After reviewing their website and a few others (notable grimonuts.com, and nuttrees.net), Rhora's Nut Farm & Nursery provided all the information that I needed to make an informed decision on who to go with. Initially I wanted to try to grow different types of edible nut trees, but wasn't sure what I wanted at the same time. After numerous correspondence with Charles Rhora, he provided all the answers that I requested from him. Now all I have to do is sit back and wait for my order to come through. I'm really anxious to see how much of a yield I can get from his trees. Living in a more northern climate, it seems more challenging to grow various trees. You need to be very selective in what you obtain. I will post an update once his shipment has arrived. Tex Avery