Deerbusters (Trident Enterprises)

DeerBusters was the only company that was willing to sell me remnants of Tenax C-FlexP deer fence. I had a 200' roll that I covered I used to make my front yard deer-proof. However, I was short about 10'. I did not want to buy a whole roll of 100' deer fence when I needed just a 10th of it. I asked around all companies that carried Tenax C-FlexP, but none would sell me a partial roll. DeerBusters sent me the 10' I needed promptly, and I was able to completely cover the front yard.

Used Deerbusters product to protect my vineyard has worked well easy to install, and shipped fast.

I have been fighting deer for the last 20 years, trying but failing to have a garden. I purchased Deerbusters fence this spring and the fence has allowed me to have a garden again, and it is wonderful. My only regret is I did not do this 20 years ago. Thank you Deerbusters

Posted on March 16, 2011, updated March 17, 2011 Posted on March 16, 2011, updated March 16, 2011 Posted on April 2, 2010, updated March 16, 2011 I read your review and I wanted to further understand the problem and see if there is any way I can help you out. Can you supply me with your information so we can contact you. Once we are contacted we can study the issue and find a resolution. Some possible issues may be from the harsh winter, a possible defect or an installation issue. All of these can easily be resolved very amicably by calling or emailing us immediately. THANKS!!!

We purchased 17 rolls of metal mesh deer fence (DEE-8105) and the respective number of 'heavy duty deluxe' posts (DEE-8205) in June 2010 and had them installed by September 2010. In March 2011 ten fence posts failed after 5-6 months of service - bent 90 degrees at the base (pictures available); about 150 feet of the fence line was found lying on the ground. Urgent replacement was requested. Deerbuster's General Manager responded on the 4th day: refused to refund or replace, saying that we should have propped the posts to prevent damage from the wind. -- No such guidance was provided on their website, in print, or verbally prior/during/after purchase. Further in his e-mail, he refused to "be held accountable for damage from wind especially with the extreme wind conditions in Maryland recently". Complaint summary: 1) Product issues: flawed design / low quality material: posts are hollow tubes made of thin metal; bent like pretzels after 6 months in service. 2) Sales practice issues: no user/installation guide warning of possible failures; product misrepresentation on the website: "heavy duty deluxe" posts; misleading video showing seamless installation process while in reality the sleeves were very hard to drive/fix in the ground. 3) Warranty issue: warranty terms were not even mentioned in the invoice (there was no contract provided with the purchase); the sales rep assured of a year-long warranty; the website says that vendor's warranty is limited to 30 days. Non-deerbusters products should be managed under the manufacturer warranty. However, the product came without any labeling -- with no information on the manufacturer or product origin. 4) Refund/exchange issues: refused to refund or compensate arguing that posts tend to fail under strong wind. If deerbusters consider this a serious argument, then they should have advertised their ‘heavy duty’ posts for indoor use only. 5) Customer service issues: lack of response / slow response / ineffective response - no response provided in writing until explicitly requested (prior to posting this complaint on Davesgarden); general manager constantly interrupted the customer during telephone conversation; requested information from the customer, but ignored it in his statements. Accused customer of extortion when the customer mentioned that a complaint would be filed with BBB and the product / complaint management experience would be publicized on-line. So for those of you who consider buying from Deerbusters, please be advised that they seem to favor low-quality products. Even a kneeling garden bench that I bought from them is so wobbly that I am afraid to sit on it. The five-digit $$ amount spent on their fencing and accessories looks like a waste of money if it continues to rip in the wind, rain and other 'unusual' natural phenomena. The way products and installation are presented on their website qualifies for 'deceptive practice in trade'.

I ordered the 8' deer fence kit for small gardens (100') and in less than one year the "wire" fencing split in two places. Both spots had about 5' vertical rips of the fencing and will be very time-consuming to repair.

I ordered a large roll of plastic mesh deer fence. My order arrived exactly when I was told it would, and better yet, the product was exactly as, maybe better than, advertised. This is a quality outfit to do business with!

After authorizing a credit charge I noticed that they take Paypal. I e-mailed them asking them to switch the payment if possible. I was willing to cancel and re-order if necessary. They sent me an e-mail telling me they'd do it my way, no need to cancel. They also called to tell me an item was back-ordered and when it would be in. I'll up-date when the order arrives next week, but for willingness to please a customer, I'd say they rate a positive.

My husband purchased a cold frame last month from these people for my birthday. It arrived missing 2 parts that are absolutely necessary in order to use it. Husband phoned the same day it arrived (2/21) & spoke to some woman there about the situation. "Woman" said she'd phone the warehouse & take care of it. Two weeks later - no part, no contact, no nothing. Husband phoned back today & spoke with same "woman", who at least had the decency to admit that she remembered speaking to him 2 weeks ago. Told husband that the warehouse "couldn't figure out what part he was talking about". Hello???? Husband again read her the part letter & description from the packing list - what the heck else can he do???? Send her a picture?? Once again she said she would "look into it". If I ever get my missing cold frame parts, I'll let you know.